SCS Nation Newsscshelps.org/PDF/scs_newsletter_winter_2013.pdf · 2019-06-05 · quarterly, spring,...

SCS Nation News

Resident Service Coordinator 2

Housing Rehab 2

Fiscal 3

Human Resources 4

Workforce Development 4

Development 5

Energy Conservation 5

Head Start 6

Front Office Reception 6

New Hope New Horizons 7

Maintenance 7

Property Management 8

MADAC 8

Energy Services 9

Information Technology 9

WIC & CSFP 10

Homeless Services 11

SCS Phone Directory 12

Inside this issue:

Volume 6, Issue 3 Special Winter Edition January-March 2013

According to WAM: A Year Later... Submitted by Bill Marcello

January 2012: Last year at this time

I talked about the effort we were un-

dertaking at SCS to commit to being

as efficient as we could be to minimize

expenses and continue to operate

quality programs to the benefit of our

consumers. We did whatever made

sense and we accomplished that goal.

January 2013: So what’s happening

now? So far we have been told that we

averted the “Fiscal Cliff.” I’m not sure

that I can explain exactly what that

means. I do know of two major results:

households over annual incomes of

$450,000 will pay more taxes, and the

Payroll Tax Cut was not extended.

Most folks don’t realize that this

meant your share of FICA taxes paid

had been cut from 6.2% to 4.2%

through December 31, 2012. There-

fore, going forward, your paycheck

will show 2% more in FICA tax with-

held, and a resultant 2% reduction in

the net. Thus, the Working Class will

pay more taxes after all.

Issues still to be decided by Congress

before we can have a Federal Budget

passed that will detail the funding

levels for our programs: Sequestra-

tion possibilities still exist on the cur-

rent budget package until February

28, 2013, determining the Federal

Debt Ceiling, the threat of letting the

Federal Government face another De-

fault and therefore not have enough

money to pay its bills, or a possible

government shutdown, and using sug-

gested cuts in Federal entitlement

programs and our domestic programs

as concessions to solve some of these

Fiscal Issues/Problems.

How will these issues affect SCS? At

this time the best guess that I can

offer is that no matter what you hear

or who is saying it, the theme in Con-

gress this year is “to reduce Federal

spending.” How it affects us remains

to be seen. In the meantime, we will

continue to do what SCS does best—

carry out our mission with the re-

sources that are at our disposal to the

benefit of those consumers most in

need of our services!

Welcome to this special issue of the

SCS Nation News! This issue is dedi-

cated to providing information about

the SCS programs and departments

to SCS staff. We all get so busy

within our own programs that it can

sometimes be difficult to keep track of

any changes/additions/details within

the other SCS programs.

This may not seem like an issue to

many people—until, that is, they

need to access another program to get

information for a contact in the com-

munity or a person they are trying to

provide services for. Then it can be-

come both frustrating and time-

consuming to figure out who you talk

with to get the information you need.

Please take a moment to review this

issue of SCS Nation News and keep it

handy. You may find it is there when

you need it most!

SCS Programs—Special Issue Submitted by Beth Daniels on behalf of the SCS Nation News Newsletter Committee

Winter

Notes:

The SCS Offices will be

closed on Monday, Jan. 21,

2013, in observance of

Martin Luther King, Jr.

Day.

The SCS Offices will be

closed on Monday, Febru-

ary 18, 2013, in obser-

vance of Presidents’ Day.

The SCS Offices will close

early on Friday, January

25, 2013 for the Agency

Winter Celebration, which

will be held in Conference

Room 133 from 3:00 p.m.

to 5:00 p.m.

SCS NATION NEWS VOLUME 6 , I SSUE 3

Resident Service Coordinator Program

The Resident Service Coordinator

serves households leasing an apart-

ment from Southwestern Community

Services Property Management De-

partment. Services are offered to

both senior residents and family

households.

The goals of this program are to sup-

port residents to maintain a stable

housing environment and to em-

power them to obtain and maintain a

level of self-sufficiency. Seniors are

supported in their desire to remain

in an independent living situation

and to avoid premature admission to

a more costly institutionalized care

setting.

Many of these needs can be met

within Southwestern Community

Services programs, such as Commod-

ity Supplemental Foods, WIC, Head

Start and Energy Services. We also

work with The Keene Senior Center,

Home Healthcare, Hospice and Com-

munity Services, Cheshire Medical

Center, Sunbridge Healthcare, Meals

on Wheels, Monadnock Family Ser-

vices and the New Hampshire De-

partment of Health and Human Ser-

vices, to name a few. The Resident

Service Coordinator serves as a liai-

son to community agencies, networks

with providers, and seeks out new

services and supports for residents.

Residents are contacted when they move into an SCS Housing

property and are offered the services of the Resident Service Co-

ordinator. Property Managers may request that the RSC contact

a particular resident if a situation arises, such as a lease viola-

tion or any need for support that the Property Manager becomes

aware of. The RSC will meet with the resident, assist them to

determine what steps they wish to take, and provide contact in-

formation for any supportive services or programs that they de-

cide will be of assistance to them.

The RSC also assists residents in building their own informal

support networks with other residents, family, and friends.

Contact Information

Beth Silvar, Resident Service Coordinator

Cell Phone: 313-1692

Email: [email protected]

SCS Nation News

63 Community Way, Keene, NH 03431

(603) 352-7512

SCS Nation News is published by the SCS Commu-

nications Committee to inform its readers about SCS

programs, events, policies, and other information

important to the agency’s success. It is published

quarterly, spring, summer, fall, and winter, and is

distributed to SCS staff and the SCS Board of Direc-

tors. For information, or to submit material for the

newsletter, please contact Cheryl Gallien, editor, at

[email protected] or call 719-4227. Submis-

sions may be edited for style and length.

Communications Committee Chair, Beth Silvar

SCS Nation News Editor, Cheryl Gallien

The Housing Rehab Program is much diversified and touches the

lives of many individuals. Listed below are the current programs

that make up Housing Rehab.

Housing Preservation Grant (HPG)

This program provides rehabilitation to the homes of qualifying

low-income residents of Sullivan and Cheshire counties.

Monadnock Township

An initiative to purchase and rehab foreclosed properties and sell

to first-time home buyers.

Choices for Independence Program

Working with New Hampshire Health and Human Services

(NHHHS), this program provides funding that allows eligible

seniors and handicapped residents the choice to rehab their

homes so that they can opt to live at home rather than a private

nursing home.

The Lead Abatement Program

This program offers funding assistance to property owners whose

children have elevated blood levels and who are under order by

the State of New Hampshire for the elimination of lead-based

paint hazards in their homes. Funding is through CDBG and

NHHFA for this abatement remediation.

For general information call:

Rick Geffken: Ext. 4281, or

Jamie White: Ext. 4202

Housing Rehab

mailto:[email protected]



Fiscal

The Fiscal Department is the Financial Core of the

Agency. We process all the funds coming in and

going out, whether it is rent from a tenant, an in-

voice to a Weatherization subcontractor, the Head

Start grant award, an employee's paycheck, or the

office heating bill. We prepare all the financial

statements as well as forecast the financial future

for programs and the agency. We report all this

activity to the programs, the Board of Directors,

towns, financial institutions, and funding and over-

sight sources, such as the State of NH and Federal

Government.

John Manning, Chief Financial Officer

Email: [email protected]; Phone: 719-4211

John looks to the future of the Agency as a whole.

John works closely with the Board and the execu-

tive staff of the Agency to strategize and forecast

for the Agency. John also approves all the agency

checks to be cut on a weekly basis. John is a mem-

ber of the safety committee and a member of the

Senior Team.

Meg Freeman, Fiscal Director


Meg prepares the financial statements and reports

on the current financial position of the programs

and Agency. Where John looks to the future, Meg

examines the current fiscal health. Meg also over-

sees the Fiscal staff. Meg is a Notary Public, a

member of the employee fund committee, and a

member of the Senior Team.

Robin Willis, Deputy Fiscal Director


Robin prepares the financial statements and re-

ports on the current financial position of the Hous-

ing Limited Partnerships that SCS develops, owns,

and manages. Similar to Meg, Robin examines the

current fiscal health of the housing developments.

Robin assists with the oversight of the Fiscal staff.

Joan Goulet, Staff Accountant


Joan prepares monthly budget reports for the pro-

grams related to the Agency. She works closely

with our program directors. Joan also submits in-

voices to most of our funding sources. Joan is the

chair of the marketing committee.

Joyce Beaman, Bookkeeper


Joyce is one of two bookkeepers in the Fiscal De-

partment. Joyce is responsible for accounts receiv-

ables for the Agency. She tracks monies that are

due and records monies received. Joyce does all

the vehicle registrations, liability insurance billing,

bank statements for the Housing Limited Partner-

ships, and some financial statement preparation.

Joyce proofs the Accounts Payable check run for

the Limited Partnerships. Joyce is a member of

the communications committee.

Jill Tomlin, Bookkeeper


Jill is the other bookkeeper. Jill is responsible for

accounts receivable for the Housing Limited Part-

nerships. She tracks rents received and reports on

past due rents. Jill also records monthly entries

for the Limited Partnerships, reconciles bank

statements for the Agency, and prepares some fi-

nancial statements. Jill is a Notary Public and a

member of the wellness committee.

Priscille Pellerin, Accounts Payable Manager


Priscille oversees the reconciliation of all the in-

voices and vendor statements for the Agency and

Limited Partnerships. Priscille tracks purchase

orders, purchasing cards, authorizations, leases,

etc. Priscille collects back-ups for invoices, recon-

ciles them, and submits them to directors for ap-

proval. Priscille works with our many vendors to

maintain our accounts with accuracy and good

standing. Priscille is a member of the employee

fund committee.

Leisa Perrotta , Accounts Payable Administrator


Leisa does the data entry and processing of all in-

voices to be paid for the Agency and the Limited

Partnerships. Leisa maintains a database of ven-

dor W9s in preparation for annual 1099 submis-

sions. She is also responsible for the filing of all

paid invoices. Leisa assists with the posting of ten-

ant rents in Classic Real Estate. She also distrib-

(Continued on page 7)










Human Resources help is available for all staff

to utilize when in need of individual assistance.

My HR goal is to support the SCS mission of

helping others by supporting our staff and help-

ing to create and maintain a positive and safe

working environment.

HR Provides Assistance in the Following Areas

Employee Benefits: Medical, dental, life and

disability insurance, 403b pension plan, HRA

and Flex spending accounts and claims.

Personnel Policies & Procedures: Paid

Time Off questions; paid holidays and other

leave time, such as FMLA; affirmative action,

ADA, and EEO policies; harassment concerns.

Safety: Work place injuries and claim filing,

office ergonomics, safety training, prevention of

workplace violence.

Leadership: Supervisory training, conflict

resolution, performance improvement, discipli-

nary issues, payroll status changes, positive

communication and motivation.

Wellness: Activities and information to pro-

mote healthy lifestyles.

How to Contact HR


Phone: 603-719-4203.

Fax: 603-719-4136, which is the fax machine in

the Fiscal Department.

Human Resources

To Set Up a Meeting with HR

Check the white board on the HR office door on any

office day for my open hours, which are generally

from either 10:00-12:00, 11:00-1:00, or from 1:00-

3:00 on various days of the week, as my schedule

allows. These open hours are on a first-come-first-

served basis, so if the door is open, I am available

for you to walk in. However, if the door is closed, I

am meeting with someone else that has asked for a

confidential meeting.

Check my Outlook calendar and request that we

schedule a meeting time.

Call the HR office to see if I’m available.

Email HR to see if I’m available. I try to use the

out-of-office assistant to reply to emails if I am not

in the office for a period of time during the day and

for other scheduled time out of the office. Email is

one of the best ways to communicate with me, as I

can gather up any requested information for you

and then reply back to you ASAP.

One of my HR goals is to be available for staff most of

the time for any questions, concerns, assistance, and

meetings. Be assured that I will always do my best to

accommodate your needs.

The Senior Staff supervisor for SCS HR is Tina Roy,

Chief Administrative Officer.

Payroll-related questions should be directed to

Mandy, Payroll Administrator, in the Fiscal Depart-

ment. Mandy can also assist you with benefit-related

questions for those times that I may not be available.

Workplace Success Classroom

Participants work on developing job skills

through Service Bureau projects and the use of

a Work Ready curriculum. These would be the

folks to talk to if you have a service bureau pro-

ject.

Facilitators

Keene Classroom: Joyce Lanier 357-1822

Claremont Classroom: Sue Nadeau 542-6236

Work Experience Program (WEP)

The WEP is designed to allow participants the

opportunity to learn job skills by working at an

agency/organization for several hours a week. Becky

Holland sets up the contracts for WEP placements, as

well as On the Job Training opportunities for folks in

the classrooms.

Becky Holland : 313-7182

Workforce Investment Act (WIA)

The WIA program helps dislocated workers (laid off or

collecting unemployment) with finding work and or

training for high demand jobs.

Employment Counselors

Keene: Mike Piaseczny 352-1904

Claremont: Terra Rogers 543-3111

Workforce Development



SCS' Development Team is focused upon the

agency’s Housing, Philanthropic, Programmatic,

and Economic development. SCS serves our local

communities with sustainable housing and eco-

nomic development activities/projects, and has de-

veloped 450+ units of affordable housing and over

200,000 square feet of commercial/retail space

since 1993. Keith facilitates several teams that in-

clude outside consultants, architects, engineers,

bankers, accountants, and others. Development is

also focused on sustaining SCS’ programs by as-

sisting with grant-writing and support of philan-

thropic efforts, as well as researching new pro-

gramming and funding streams. In 2011, SCS

reached the $100,000,000 milestone in real estate

development funding.

Keith F. Thibault, Chief Development Officer

and Senior Staff member, can be reached best by e-

mail at [email protected]. His office exten-

sion is 4208.

Keith researches and identifies economic and hous-

ing opportunities to develop. He applies for finan-

cial and other resources by working with multiple

organizations and agencies such as New Hamp-

shire Housing Finance Authority, the Federal

Home Loan Bank of Boston, USDA Rural Develop-

ment, and the NH Community Development Fi-

nance Authority, to name just a few. Keith also

represents SCS on a number of boards and com-

mittees throughout the Monadnock Region, includ-

ing our Regional Housing Coalition—Heading for

Home, Cheshire Homes, the Economic Develop-

ment Advisory Committee of our regional Planning

Commission, the Governing Council of Housing

Action New Hampshire, and the Swanzey Zoning

Board of Adjustment. In addition, Keith is a Divi-

sion Chairperson for the Monadnock United Way’s

annual campaign.

Development

The Fuel Assistance and Weatherization Programs

use a common application, enabling an applicant to

apply for fuel assistance benefits and Weatheriza-

tion services at the same time.

All FAP certified applications will be valid and eli-

gible for weatherization certification and services

for a twelve month period from the date of applica-

tion. Applications more than twelve months old

must be re-certified. Households that receive an

energy audit just prior to the expiration of the eli-

gibility period must have all work completed

within three months of the audit date or have the

application re-certified.

Eligibility to receive weatherization services

through the Weatherization Program is based on

five requirements:

1. The household resides in New Hampshire.

2. The household income level.

3. The household size.

4. The household has not been previously weather-

ized at the current address, or was weatherized

prior to September 30, 1994.

5. Dwelling eligibility.

Final determination of eligibility for the Weatheri-

zation Program does not take place until a home

energy audit has been completed by a Weatheriza-

tion Energy Auditor.

Contacts

James Stitham, SCS Compliance Officer/Interim

ECP Director

Phone: 719-4207


Jamie White, Administrative Associate

Phone: 719-4246

Consumer contact: [email protected]

Michelle Crown, Projects Facilitator

Phone: 719-4286


ECP Energy Auditors (visits homes and conducts

energy audit)

Tom Glod, Energy Auditor Supervisor

Phone: 719-4292


Jeff Clifton

Phone: 719-4291


Energy Conservation








Health screenings—hearing, vision, educa-

tional—and work with dental and health care

professionals

NAEYC (National Association for the Education

of Young Children) accredited centers

Parent Benefits:

Parent association meetings

Nutritionist available for consultations

Family engagement activities, workshops and

information to support families

Parent to parent connections

Kindergarten Readiness classes offered to each

family

Contact Person

Ella Weber

Family Services & Community Partnership Manager

Phone: 719-4160


Head Start

Just the Facts:

We serve children ages 3-5 years old from in-

come-eligible families.

Our centers are located in Ashuelot, Claremont,

Drewsville, Jaffrey, Keene, Newport, and Swan-

zey

Our centers operate from September 1st through

early May; children attend from 8:30 AM

through 1:00 PM, Monday through Friday

Children’s Benefits:

Tuition free

Exciting variety of developmentally appropriate

activities

Meets the developmental needs of individual

children

Inclusive of children with disabilities

Children’s input based curriculum

Healthy family style meals

Front Office Reception

Front Office Reception is the first contact that the

community and clients have with our agency. Our

receptionists explain agency programs and applica-

tions, schedule appointments, take payments, and

issue receipts. They are also responsible for keep-

ing track of the comings and goings of agency staff.

Sharon LaCount McKane is the face of SCS’ Keene

office reception as Laura Hammond is for our office

in Claremont. Others fill in for Sharon and Laura

when they are not available. The folks who serve

in the front office are considered a knowledgeable

resource guide, referring people to internal and

external agencies and programs.

Contacting Reception:

General Reception:


Note: This email address reaches any receptionist,

including Laura and Sharon. This is the address

to use to ensure your message reaches all who

cover the reception desk.

Sharon LaCount McKane:


Keene Front Desk Phone: Ext. 4100

Laura Hammond


Claremont Front Desk Phone: Ext. 4310

If you need to call the front desk, dial the extension

directly (see above). Dialing 0 will add you to the

end of the line of calls that are waiting to be an-

swered by both Keene and Claremont reception-

ists.

Additionally,

It is very important to keep the reception staff

updated regarding current phone/cell phone

information, office location, when staff changes

are made, and when staff will be working in a

different location other than usual. Also, in-

form the person at the front desk of your sched-

ule when you are going to be out of the office.

Please respond to pages in a timely manner.

When you leave information at the reception

office for consumers or vendors to pick-up,

please make sure to include your name or

(continued on page 11)





New Hope New Horizons provides employment,

day services, outreach, and residential services to

adults who have developmental disabilities or ac-

quire brain injuries.

Laurie Meissner

Program Director and Residential Coordinator

The best way to contact Laurie is through e-mail

or leave a message on her office phone.


Office Phone: 719-4266

Cell Phone: 313-7245

Shay Croteau, Employment Coordinator

Shay coordinates our community job sites, so she is

out and about most of the day. She also spends

some time in the New Hope program area.

New Hope Cell Phone: 313-7246



Becky Lydon, Day Services Coordinator

In addition to coordinating the flow of in-house ac-

tivities, Becky works at job sites and takes people

out in the community throughout the day.

New Hope Cell Phone 313-7246



Stefanie Beauregard, June Blake, Paulette Dris-

coll, Brian Harrison, Amber Hill, Michele Kelly,

Angela Raffiani, Karen Starkey, and Jane Worces-

ter are Community and employment Specialists.

They work with consumers at their job sites, take

folks out in the community, and work on projects

with folks here at our New Hope program. Deb

Clark cleans and does some early morning trans-

portation for us. The best way to reach any of the

Community and Employment Specialists is via the

New Hope cell phone. There is a general email ad-

dress for New Hope staff, which is generally

checked once daily in the mornings. These folks

can be difficult to contact, as they are very busy

during the day working with consumers. We are

usually able to contact them if there is an emer-

gency.

New Hope Cell Phone: 313-7246

NHNH Staff Email: [email protected]

Feel free to contact any of us at New Hope. If we

don't have the information you need, we usually

can refer you to someone who can help.

Referrals for our services come through Monadnock

Developmental Services (121 Railroad Street,

Keene—Phone: 352-1304) or through Vocational

Rehabilitation (103 Roxbury Street, Suite 101,

Keene—Phone: 357-0266).

We welcome people to come for tours and to check

out our facility and activities offered.

utes the Agency mail and delivers the end of day

mail to the post office daily. Leisa is a member of

the wellness committee.

Mandy White, Payroll Administrator


Mandy prepares and processes the payroll for the

Agency. This includes collecting, validating, and

(Fiscal—continued from page 3)

entering all time and travel sheets, processing pay-

checks, tax liability payments, and employment

reports. Mandy also prepares quarterly State and

Federal Earnings Reports. She also works with

Human Resources on Personnel File management

and Benefits Administration. Mandy proofs the

Accounts Payable check runs for the Agency.

Mandy is a member of the safety committee.

New Hope New Horizons

All maintenance, grounds, and janitorial issues

should be directed to David Roy or Yvonne DeMay.

Program Director: David J. Roy...719-7220

Administrative Assistant: Yvonne DeMay...719-4219

Maintenance Associates: Doug Adams, Mike Fin-

nell, Richie Tetreault, Charl Ziegler, Chet Ken-

nedy, Pete Short, Louie Garrapy, and Josh

Crocker.

Maintenance







Questions—For answers to questions, contact

Diane Ouellette at 719-4284 or Stacey McGilvery

at 719-4283.

Applications—Clients can come into the office to

pick up applications, or they can be sent in the

mail. Once completed, clients can call to set up an

appointment for an interview.

There is always one staff member available during

the lunch hour if someone is needed.

Property Managers

Frank Richter: 924-6091

Jaffrey Housing

23-27 Cross Street, Jaffrey

28 Goodnow Street, Jaffrey

Payson Senior Housing

60 Payson Hill Road, Rindge

Pine View Village

110-237 Prescott Hill Road, Peterborough

Cathy Cooper: Ext. 4285

Hinsdale Housing

18-22 Main Street, Hinsdale

Swanzey Township

28-32 Main Street, Swanzey

Snow Brook

57 Warwick Road, Winchester

Warwick Meadow Senior


Winchester Senior


Stacey McGilvery: Ext. 4283

CitySide

92 Water Street, Keene

Keene Eastside Senior

111 Railroad Street, Keene

Keene Highland

11-29 Citizens Way, Keene

Railroad Square Senior

49 Community Way, Keene

Diane Ouellette: Ext. 4284

Charlestown Senior

107 Lovers Lane, Charlestown

Bourden Building

96 Main Street, Claremont

Carriage House

4 Common Road, Drewsville

Meadow Road Senior

2 Meadow Road, Newport

North Walpole Housing

17 Vine Street, North Walpole

10 Merchant Street, North Walpole

26 Kiniry Street, North Walpole

Page Homestead

185 Monadnock Highway, Swanzey

Troy Senior

13-15 Water Street, Troy

Troy Common

2 Central Square, Troy

12 Central Square, Troy

4 South Main Street, Troy

Property Management

hol and substance use. To inquire about volunteer

opportunities, contact Mary Drew at 719-4150 or

email [email protected].

Everyone is invited to spend some time helping

with alcohol and drug use prevention activities

with and for the youth and young adults of Chesh-

ire county.

For more information, visit the MADAC website at

www.madacnh.org.

MADAC

The Monadnock Alcohol & Drug Abuse Coalition

(MADAC), with the help of community members

and diverse volunteers, aims to reduce youth alco-

hol and substance use in Cheshire county.

Prevention initiatives are conducted year round

and include media campaigns, youth-led anti-drug

campaigns, school and college events, speaker

presentations, and numerous one-time

events. Volunteer assistance helps to make these

initiatives a success by offering our children a

healthier environment and by helping them to de-

velop the ability to make wise choices around alco-



The SCS Energy Services Team is responsible for

Fuel Assistance, Electric Assistance, Neighbor

Helping Neighbor, Senior Energy Assistance, Pro-

ject Care, and a small donation fund—Warm Dol-

lars.

How to Access Us: As individuals inquire about

fuel and electric assistance, please direct them to

call and schedule an appointment. They may be

asked to leave a message, as most staff is with ap-

pointments throughout the day. It is important

that they leave their name and phone number.

They will receive a call back. Calling numerous

times in the same day does not help; if anything,

it slows staff down because that means there are

more messages to listen to and log. They can call

either office and/or e-mail us. Any member of En-

ergy Services can book an appointment in either

office.

Scheduling Appointments: We will ask what town

they are calling from and if they have applied be-

fore. Once the appointment is scheduled, the appli-

cant will receive an appointment card in the mail

with a checklist of what they need to bring to start

the appointment. It will also list the day and time.

Other Notes: There are some other key points

that we would like our other SCS programs to be

aware of, especially those who deal directly with

clients and/or billing:

1. We encourage anyone who needs assistance to

apply. There are times our guidelines are increased

later in the year, so we do not want the income

guidelines to deter anyone from applying.

2. Anyone who applies will receive something in

writing, either a benefit letter or a denial letter

(with the reason for denial listed).

3. Households are sometimes approved for FAP but

not EAP, or vice versa.

4. We do not receive our FAP funding until Decem-

ber. Prior to December 1st, we encourage house-

holds to contact their town welfare office for imme-

diate needs, but still encourage them to apply for

FAP/EAP as well.

5. Warm Dollars (donation fund) is very limited

this year. Please encourage folks to utilize other

resources (applying for FAP/EAP/NHN, town wel-

fare offices, churches, etc.).

6. If someone's heat is included in the rent, and we

are paying the landlord, we do not start sending

landlord checks until January. Households should

be encouraged to continue paying their rent until

they have been notified that a payment has been

received.

Thank you!

SCS Energy Services

management. We are your one stop shop for tech-

nology ordering, and we are the ones to contact for

ink and toner ordering. The IT Department main-

tains the agency website and intranet pages.

Please contact us if you need or would like updates

to your information on the website, or have infor-

mation you’d like shared with all staff via our

intranet.

All support requests should be emailed to

[email protected] to assure that your

request reaches everyone in the department.

Phone calls are fine as well, though if your issue is

an emergency, we recommend using this method

only if you have no connectivity. Please allow 24

hours response time.


Information Technology

The IT Department includes:

Diane Lucas Plotczyk: Director of Information

Technology

Cheryl Gallien: Software Support Specialist

Jennifer Hibbard: Technical Support Specialist

The IT Department maintains the computer and

phone system technology for our offices in Keene

and Claremont, and for the agency satellite loca-

tions in Sullivan and Cheshire counties. We pro-

vide support for computers, printers, and agency

provided mobile devices. We handle new PC setup,

new user setup, or user changes (please notify us

as soon as possible regarding staff changes). We

are also responsible for hardware and software

support, repair and maintenance issues, phone

system management, and network connectivity



WIC (Women, Infants and Children Supplemental

Nutrition Program) & CSFP (Commodity Supple-

mental Food Program)

WIC provides nutrition and health information

and counseling, breastfeeding support, referrals to

other assistance programs, and vouchers for basic,

healthy foods. WIC serves pregnant women, new

moms, babies, and children up to age 5. Income

guidelines are 185% of the Federal Poverty Guide-

lines. Category eligible people who are currently

receiving Medicaid or SNAP (food stamps) benefits

are eligible for WIC, even if over-income. CSFP

provides basic, healthy foods for low income (130%

of Federal Poverty Guidelines) seniors (over age

60), as well as 5-6 year old children and new moth-

ers not enrolled in WIC.

Our current staff:

Sarah Burke, Program Director—Ext. 4231

Ginger Jackson, Assistant Director—Ext. 4240:

Ginger oversees the CSF Program and fills in

wherever needed.

Brandi Wadleigh, Nutrition Services/

Breastfeeding Peer Counselor Program Coordina-

tor—Ext. 4235: Supervises nutritionist and peer

counselors, and counsels individual participants.

Brandi is a Certified Lactation Counselor.

Alex DeBow, Nutritionist—Ext. 4241: Counsels

individual participants. Alex is a Certified Dietetic

Technician.

Karah Dunn, Nutritionist—Ext. 4233: Karah is

moving west at the end of December. We plan to

hire another nutritionist.

Marlana Carson, Director of First Impressions

(Program Associate)—Ext. 4234: To be hired. Han-

dles office operations, answers the phone, sched-

ules appointments, verifies eligibility, issues

vouchers.

Breastfeeding Peer Counselors: Abby Howard,

Liza Drew (Cheshire county), Julie Frisch

(Sullivan county). They provide mom-to-mom sup-

port to pregnant and breastfeeding women. They

all have personal experience and have completed

peer counselor training. The Peer Counselors work

part time. The best way to reach them is to leave a

message at ext. 4234. Liza is also a Registered

Dietitian and has filled in as nutritionist at times.

Abby and Julie are Certified Lactation Counselors.

The best way for participants to access WIC ser-

vices is to leave a message at 603-719-4234 or 1-

800-529-0005 ext. 4234. Calling first prevents a

trip to Keene only to find that we are on the road.

We are always happy to see people when we are in

the Keene office, but can’t always offer a same day

appointment. We travel to Claremont, Newport,

Charlestown, Winchester, Hinsdale, and Jaffrey,

and hold WIC clinics (certification appointments)

in community centers or local churches.

WIC and CSFP

Diane Lucas Plotczyk, Director of Information

Technology

603.719.4131 or [email protected]

Diane is responsible for network and phone system

management, and network security. Technology

planning, for the agency and for individual pro-

grams, is also a key component of Diane’s job. She

works closely with the Senior Team on assessing

the technology needs of the agency. It is Diane’s job

to be aware of and understand industry changes

and to communicate this to the appropriate indi-

vidual or group. Diane is a member of the Commu-

nications Committee and the Newsletter Commit-

tee. Diane is Associate Director and longtime vol-

unteer for the Keene Music Festival, which now

has an office at SCS.

(Information Technology—continued from page 9) Cheryl Gallien, Software Support Specialist


Cheryl serves primarily as the software and re-

lated technology resource. In addition, she pro-

vides training in Microsoft Office applications,

CSST, and program-specific software as needed.

Cheryl also serves as back up support for the Tech-

nical Support Specialist. Cheryl is a member of

the Newsletter and Marketing Committees.

Jennifer Hibbard, Technical Support Specialist


Jenn serves primarily as the hardware and related

technology resource for maintaining systems func-

tionality. In addition, she performs preventative

maintenance and upgrades, and provides help desk

support for user issues. Jenn also serves as back

up for the Software Support Specialist.





If someone is seeking Emergency Shelter, please

call NH “211.”

Homeless Outreach

►When a client is living in their car or a makeshift

outdoor dwelling—

Karen Bednarski, Cheshire County:

Ext. 4243 or Cell: 313-723

Mary Hall, Sullivan County:

Cell 504-8560

Shelter Case Managers

►When a person is looking for available shelter

space—

Joe Lyons, Cheshire:

Cell: 209-0251 or Phone: 357-1654

Ron Greenleaf, Sullivan:

Cell: 504-8527 or Phone: 542-3160

Director of Client Services

►When a Good Samaritan has furniture, etc. to

donate—

►When a client requests information regarding

Tenancy 101 or Life Skills Programs—

Cathy Thornton:

Ext. 4295

Cell: 209-3857

Any available Homeless Services Staff member

►When a client calls or comes into the office look

ing for food, diapers, and/or personal items—

Program Administration—Loans

►When a client needs a security deposit for a new

apartment or help with past due rent—

Jody McDermott: Ext. 4225

If Jody is unavailable, Lori Hathaway: Ext.

4226

*Applications are available in lobby and on-line

program or both, and the date. Often times

items are not picked-up. This way you can be

informed, and items can be returned you.

If you are expecting a guest(s) to the office for a

special meeting, please inform the receptionist

in advance of their arrival, so she is prepared.

If you have reserved a conference room for a

(Front Office Reception—continued from page 6) meeting, please inform the receptionist of this

as well, so she can appropriately instruct the

guest(s) as they arrive.

If you are expecting an out-of-the-ordinary de-

livery to the office location, please inform the

receptionist of such so she is aware.

Doing these things helps the Agency to run more

smoothly and increases the efficiency and effective-

ness of the front desk.

Program Administration—Data Entry and

Bookkeeping

►When a client needs to know a loan balance or

check a payment—

Lori Hathaway: Ext. 4226

If Lori is unavailable, Jody McDermott:

Ext.4225

Homeless Services Assistant Director

►When a client needs information regarding Tran-

sitional Housing or Shelter-Plus Care—

Craig Henderson: Ext. 4293

*Shelter-Plus Care—A limited number of Rental

Assistance vouchers are available for homeless

individuals and families in Cheshire and Sulli-

van counties who are afflicted with serious

mental health issues and/or substance abuse

issues. The goal of this program is to provide a

sense of stability and permanency to the recipi-

ents and link them to available public assis-

tance programs, job training, and other oppor-

tunities.

Homeless Services Program Director

►For all administrative questions and/or prob-

lems—

Laurie Saunders-Jewett:

Phone: Ext. 4290

Cell: 313-9058

While these are specific people to go to, any mem-

ber of the Homeless Service’s team is available if

another cannot be reached.

Please note that this information is for staff only.

We ask that you respect confidentiality by not giv-

ing out personal information or cell phone numbers

to clients.

Homeless Services—Who to Call


Ali ................. Cermak ............................. ext. 4192

Allison ........... Bissonnette ....................... ext. 4174

Alex ............... DeBow ............................... ext. 4241

Amber ........... Lavender ........................... ext. 4270

Angela ........... Raffiani ............................. ext. 4270

Ashley ........... LaFountain ....................... 542-2721

Bagdat .......... Caglar ............................... ext. 4164

Becky ............ Holland ............................. 357-1822

Becky ............ Lydon ................................ ext. 4261

Beth .............. Daniels .............................. ext. 4124

Beth .............. Silvar ................................. 313-1692

Bill ................ Marcello ............................ ext. 4215

Billiejo .......... Sweeney ............................ 445-2595

Brandi ........... Wadleigh ........................... ext. 4235

Brian ............. Harrison ............................ ext. 4270

Caitlyn .......... Meade ................................ 239-8228

Carol ............. Angelotti ........................... 863-3112

Catherine ...... St. Pierre ........................... 863-3112

Cathy ............ Cooper ............................... 239-8585

Cathy ............ Thornton ........................... ext. 4295

Cheryl ........... Gallien............................... ext. 4227

Cheryl ........... Laraba ............................... 239-8228

Christina ...... Loves ................................. 445-2595

Chuck............ Gherson ............................. 542-6908

Cindy ............ Nieters .............................. 504-8467

Cindy ............ O’Clair ............................... 542-2721

Colleen .......... Adams ............................... ext. 4172

Craig ............. Henderson ......................... ext. 4293

David ............ Roy .................................... ext. 4220

Dawn ............ Monty ................................ 445-2595

Debbie ........... Varadi ............................... ext. 4311

Debra ............ Clark ................................. ext. 4270

Deirdre ......... Walsh ................................ 239-8228

Diane ............ Lucas Plotczyk .................. ext. 4131

Diane ............ Ouellette ........................... ext. 4284

Doreen .......... Steere ................................ 532-4135

Dorissa .......... Gallup ............................... ext. 4172

Elizabeth ...... Burnell .............................. 445-2595

Elizabeth ...... Giza ................................... 542-2721

Ella ............... Weber ................................ ext. 4160

Erin ............... Kelly .................................. 542-2721

Frank ............ Richter .............................. 924-6091

Gail ............... Merrill ............................... ext. 4135

Gina .............. Reynolds ............................ ext. 4161

Ginger ........... Jackson ............................. ext. 4240

Holly ............. Prodell ............................... ext. 4171

Jamie ........... Champney ......................... 863-3112

Jamie ........... White ................................. ext. 4246

Jan ............... Wilkins .............................. 532-4135

Jane ............. Farina ................................ ext. 4201

Jeff ............... Clifton................................ ext. 4291

Jen ............... Dragon ............................... ext. 4176

Jennifer ........ Hibbard ............................. ext. 4228

Jill ................ Tomlin ............................... ext. 4245

Jim ............... Stitham ............................. ext. 4207

Joan ............. Goulet ................................ ext. 4218

Jody………...McDermott .......................... ext. 4225

Joe ................ Lyons ................................. 209-0251

Joe ................ Lyons ................................. 357-1654

John ............. Manning ............................ ext. 4211

Joyce ............ Beaman ............................. ext. 4213

Joyce ............ Lanier ................................ 357-1822

June ............. Blake ................................. ext. 4270

Karen ........... Bednarski .......................... ext. 4243

Karen ........... Dostilio .............................. 352-2574

Karen ........... Heaney .............................. ext. 4173

Karen ........... Mattock ............................. 352-2574

Karen ........... Starkey .............................. ext. 4270

Kate ............. DeMasi .............................. ext. 4224

Katie ............ Heffernan .......................... 863-3112

Katie ............ Hiers .................................. 719-4175

Keith ............ Thibault ............................. ext. 4208

Kim .............. Paquette ............................ ext. 4163

Laura ........... Blake ................................. ext. 4310

Laura ........... Eldridge ............................. 863-3112

Laura ........... Hammond .......................... ext. 4310

Laurie .......... Meissner ............................ ext. 4266

Laurie .......... Saunders-Jewett ............... ext. 4290

Leisa ............ Perrotta ............................. ext. 4216

Linda ............ Slater ................................. ext. 4173

Lisa .............. Januario ............................ 532-4135

Liz ................ Giza ................................... 542-2721

Liz ................ Morse ................................. 863-3112

Lori .............. Hathaway .......................... ext. 4226

Lynne ........... Gallup ................................ ext. 4174

Mandy .......... White ................................. ext. 4212

Marlana ....... Carson ............................... ext. 4234

Mary............. Drew .................................. ext. 4150

Mary............. Hall .................................... ext. 4331

Meg .............. Freeman ............................ ext. 4217

Michele......... Crown ................................ ext. 4286


SCS Phone Directory


Michele ......... Kelly .................................. ext. 4270

Mike .............. Piaseczny .......................... 352-1904

ext. 96320

Monique ........ Brown ................................ 239-8228

Patricia ......... Byrne................................. 352-2574

Paula ............ McQuillan ......................... ext. 4203

Paulette ........ Driscoll .............................. ext. 4270

Priscille ......... Pellerin .............................. ext. 4214

Rene .............. Bailey ................................ ext. 4321

Rick ............... Geffken .............................. 209-0236

Rick ............... Geffken .............................. ext. 4281

Robin ............ Willis ................................. ext. 4166

Robyn ............ Lyons ................................. ext. 4122

Ronald .......... Greenleaf........................... 542-3160

Ronald .......... Greenleaf........................... 504-8527

Ronalee ......... Frost .................................. 357-8813

Samantha…...Wheeler ............................ ext. 4120

Sarah ............ Burke ................................ ext. 4231

Sharon .......... LaCount McKane .............. ext. 4100

Sharon .......... Merchant ........................... 352-2574

Shay .............. Croteau ............................. ext. 4265

Shelby ........... Dragon .............................. ext. 4270

Stacey ........... McGilvery.......................... ext. 4283

Stefanie......... Beauregard ....................... ext. 4270

Susan ............ Weinert ............................. 355-1545

Suzanne ........ Nadeau .............................. 542-6236

Tara .............. Roderick ............................ ext. 4171

Tarina ........... Zaluki ................................ ext. 4142

Terra ............. Rogers ............................... 448-6340

ext. 97310

Terra ............. Rogers ............................... 543-3111

ext. 93214

Tina .............. Roy .................................... ext. 4210

Tom ............... Glod ................................... ext. 4292

Vikki ............. White ................................. ext. 4175

Yvonne .......... DeMay ............................... ext. 4219

Clmt Energy Svcs Spare Office ............... ext. 4320

Keene Energy Svcs Spare Office ............. ext. 4110

Water Street Shelter ............................... 357-7744

Weatherization Staff ............................... ext. 4247

Work Skill/Work Exp. Clmt .................... 542-6908

Work Skill/Work Exp. Keene .................. 355-1545

Workplace Success Claremont ................ 542-6236

Workplace Success Keene ....................... 357-1822

(SCS Phone Directory—Continued from page 12) Ashuelot Head Start Line 1 ..................... 239-8228

Ashuelot Head Start Line 2 ..................... 239-8224

Claremont Head Start ............................. 542-2721

Drewsville Head Start Line 1 .................. 445-2595

Drewsville Head Start Line 2 .................. 445-2153

Jaffrey Head Start ................................... 532-4135

Keene Head Start—Jen D. ...................... ext. 4176

Keene Head Start—Vikki ........................ ext. 4175

Keene Head Start—Classroom 1 ............. ext. 4171




Newport Head Start ................................ 863-3112

Swanzey Head Start ................................ 352-2574

Conference Rooms

Claremont Conference Room ........................... ext. 4330

Keene Conference Room 133 ........................... ext. 4223

Keene Conference Room 137 ........................... ext. 4170

Keene Conference Room 207 ................... ext. 4107

Keene Conference Room 241 ................... ext. 4238

Offices

Keene Office ............................................. 352-7512

Claremont Office...................................... 542-9528

Fax Numbers

Energy Services ....................................... 357-0109

Fiscal........................................................ 719-4136

Homeless Services ................................... 355-3711

Housing .................................................... 357-0318

Keene Office ............................................. 352-3618

Keene Work Skill/Work Exp. ................... 355-1546

Keene Workplace Success........................ 357-1998

Mail Room ................................................ 719-4137

Winchester Sr. Housing ........................... 239-8586

Claremont Work Skill/Work Exp ............ 542-6911

Claremont Workplace Success ................ 542-6238

Claremont Office...................................... 542-3140

Ashuelot Head Start ................................ 239-8228*

Claremont Head Start ............................. 543-3763

Drewsville Head Start ............................. 445-2595*

Jaffrey Head Start ................................... 532-4072

Keene Head Start .................................... 352-3618

Newport Head Start ................................ 863-0828

Swanzey Head Start ................................ 352-1742*

Note: * Used as a phone line and a fax. Please call

first.

Note: This list is current as of 01-11-13.

Southwestern Community Services OVER 40 YEARS OF PEOPLE HELPING PEOPLE IN

CHESHIRE AND SULLIVAN COUNTIES

PO Box 1338

96-102 Main Street

Claremont, NH 03743

Toll Free: 1-800-529-0005

(603) 542-9528

PO Box 603

63 Community Way

Keene, NH 03431

Toll Free: 1-800-529-0005

(603) 352-7512

Rather than spending time and energy “re-inventing the wheel,” this year the Communications Com-

mittee will be focusing their attention on the communication tools already in place within the agency.

Program Director Meetings – Program Directors, please speak with Tina if you have items you

would like added to the Program Director Meeting agendas. Any and all staff members, please speak

with your Program Director if you feel there is an item that should be discussed/resolved in the meet-

ings.

PPRs – This is an opportunity to share accomplishments, issues, and upcoming developments. This is

also an opportunity to clarify areas of your program that may oftentimes be misunderstood.

Microsoft Outlook – Staff should make their calendars available to other staff – this makes it easy

and efficient to schedule meetings, etc. Outlook also allows you to book conference rooms within the

agency and to get a sense as to whether or not someone is in the office. For a quick overview on how to

share your calendar email [email protected] .

SCS Nation News – The newsletter is comprised of upcoming events, program updates, staff up-

dates, internal and external resources, contact information, etc. Taking a few minutes to read this the

four times of year it is published is definitely worthwhile!

SCS Website – Keeping program information up-to-date on our website is helpful to those seeking

our services but is also helpful to other staff within the agency. Website updates should be submitted

to the IT Department on a regular basis.

SCS Intranet/Employee Log-In – Part of the SCS website, the employee section provides every-

thing from telephone lists to department lists to commonly used forms. Please take the time to explore

and provide information to IT for updating this very helpful resource!

Bulletin Boards – We use bulletin boards to post in-house job openings, provide updates on commit-

tees, post notices, etc. Would you like to share information about your program on a bulletin board?

Staff Meetings – Every director within the agency is responsible for holding staff meetings in which

information can be shared and meeting minutes can be distributed.

Brochures/Economic Impact Report – We have individual program brochures and posters, but we

also have an agency-wide brochure that lists all of our services. In addition, we have the EIR which is

a great external communication tool as well as a reminder to staff of what we really accomplish each

year. There is an electronic copy available on our website.

Cancellation of our outreach sites

(Head Start centers, WIC clinics,

New Hope New Horizons trans-

portation) follows the area school

district decision and a phone tree

notification process is in place.

SCS Snow Day Policy It is the general policy of SCS to

remain open on Snow Days. Clos-

ing the office requires SCS Board

approval. However, if you feel it

unsafe to drive, your defroster

doesn’t work, you don’t want to

shovel, etc., then you may stay

home and take Paid Time Off.

(Continued in right hand column)

SCS

Communication

Tools

(Snow Day Policy—continued)


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