Curriculum VitaeBy Scott Quinn

Scott Quinn

CURRICULUM VITAE

PERSONAL DETAILS

Name: Scott Quinn

Address: 27 Alderwood Ave, Springfield, Tallaght, Dublin 24Telephone No: +353 85 1140662E-Mail Address: scottquinn86@gmail.com

EDUCATION

January 2016 Loan Exam APA/QFA Result: Pass

May 2016 Regulations Exam APA/QFA Pass

August 2011 Occupational First AidFas Training Ltd

Course Level: Fetac Level 5 - Distinction

June 2004 Leaving Cert Result: 3 Honours and 4 passes

WORK EXPERIENCE

Title: Customer service agentOct 2013 –Present Bank of Ireland, The arena, Whitestown, Tallaght, Dublin 24

Responsibilities/Duties Query Management Teamo Checking daily fraud reports to verify paymentso Verifying new beneficiary’s added to a profile o Making profiles inactive if malware has been detectedo Informing customers of any issues with paymentso Any queries that agents on the helpdesk assign over for

further investigation

While in Business on line department:o Work of a daily target of 30-60 calls a dayo Take ownership & accountability of offering solutions that

benefits our customers

Curriculum Vitae of Scott Quinn

o Provide our customers with the correct solution that solves their query and aim to always exceed customer expectations.

o Guiding customers through making payments and also escalating any payment queries they have

o Ensure all calls and emails are logged on the Bank of Ireland database with accurate call comments and appropriate information is provided in escalated calls.

o Meeting monthly targets which include high quality callso Liaising with other Departments within the Company

While in contact direct department (BSD):o Working off a daily target of 60 -100 calls a day o Liaising with branch on a day to day basis with branch

querieso Unlocking, resetting of pins and navigation for 365 systemo Investigating Payment querieso Helping them with minor technical problemso Liaising between branch and customer

While in Global Markets Department:o Taking instruction for paymentso Imputing information into our system for processingo Provide our customers with the correct solution that solves

their query and aim to always exceed customer expectations.

Title: Cashier/Head Cashier (Internship, Jobs Bridge)July2012 – April 2013 Motor Tax Office, North Tipperary County Council, Civic offices,June 2013 –Oct 2013 Limerick Road, Nenagh, Co Tipperary

Responsibilities/Dutieso Dealing with customers at a public countero Dealing with Driving licences and motor tax querieso Dealing with queries over the telephone, fax and E-mailso Processing Motor Tax and Driving License applicationso Quality assuring Colleagues worko Daily balancing of tills including balancing all tills,

lodgements for the dayo Training in new staff, including students and work

experience staffo Following guidelines and procedures of the motor tax office

Curriculum Vitae of Scott Quinn

Title: General OperativeJune2005 – June 2008 Carey’s Glass Factory, Limerick Road, Nenagh, Co TipperaryJune 2009 – Dec 2009

Responsibilities/Duties Cleaning small glass and assembling it togetherDealing with large and complex glassResponsible for coming in early and ensuring the necessaryequipment was ready for the production lineManaging a teamDealing with very large ordersMaking sure the glass was completed within a deadlineInspecting glass and ensuring it was of a high quality

Skills Gained Ability to work under pressure - DeadlinesPromoted to the washer of a VT LineProblem Solving, Flexibility and adaptabilityManaging team, Ability to work on own initiative when needs beTeam Relationship Skills, Time management

OTHER RELEVANT INFORMATION

I enjoy travelling and in particular went travelling for 10 months in New York, Hawaii, Australia, New Zealand and Fiji in 2008. Some of the activities I did included were a Bungee Jump, Deep Sea Diving and Skiing. I obtained experience working in various general operative positions and Fruit picking in Bundaberg.

I consider myself to be disciplined, hardworking, honest and motivated. I am outgoing with good interpersonal skills. I work well in a team and on my own initiative.

Curriculum Vitae of Scott Quinn