Univerge 3C UC Client User Guide

Logging into your UCClient When you open your UCClient for the first time you will be prompted to enter some connection credentials, these will be as follows:

After clicking Connect you’ll be prompted to enter your username and Password. With 3C we use your

existing credentials, this means you can use the same username and password for 3C that you use to log

into your PC/Laptop normally. (Please note that if you change your password on your PC/Laptop you’ll

have to change it on 3C also when you next log in)

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UCClient Overview

Collaboration Launch – Clicking this icon will take you to a new browser page and open collaboration. Here you can create meetings and tailor them to your needs. Please see Collaboration section for detailed information on this. Softmedia Phone Status – When softmedia phone is enabled and registered you will see a green tick, if the softmedia phone is disconnected or having trouble connecting, you will see a red question mark. If you come across a call on your SMP that is stuck, you can click this button and select “Force call termination” to clear it.

Voicemail Box – Clicking this icon takes you to your voicemail box. Here you can listen to messages and administrate them, as well as your greeting and name. When you receive a voicemail you will see an indication of how many messages you have over this icon. Do Not Disturb Status – Pressing this button will allow you to activate DND for all of your devices or on an individual basis. When a DND is in place, callers will go straight to your voicemail box.

Missed Calls – This icon takes you to your call history search and tailors the search for all of your missed calls. There will be an indication of missed calls over this icon. Quick Profile Selection – Creating quick profiles allow you to tailor your call offerings, profile status and adds a presence note to fellow users.

Profile Change and User Preferences – Clicking this button allows you to quickly change your presence status. As well as this, you have the option to logout or exit the application, access the online Help and access your user preferences such as changing your ring tone, call delivery or profile picture.

Search/Dial Box – This can be used for 2 functions. You can enter a name which you wish to search for and complete the search by pressing the magnifying glass icon, or, you can use it to enter a number manually to dial and use the phone icon to choose a device to dial from and initiate the call.

Message of the Day – Similar to a Facebook status, give an overview of your day, express how you are feeling…..

Collaboration Instant Meeting Invite Button – Pressing this button allows you to invite any of your contacts into an instant meeting with you. They will be sent an invitation via the instant messenger. Contact Page Scroll Buttons – Pressing these buttons allows you to scroll through your contact lists. Contact Page Edit Button – This button allows you to edit your contact pages. You can add a new list, this allows you to customise your contacts into departments. You can then add contacts into the list, these can be 3C contacts or contacts from outlook or the global address book.

3C Contact Status – On your contact list you can see a real time view of your contacts status, whether they are Online (At their desk) or Away (Away from their desk) to Out of the Office or At Lunch.

Contact Action Button – There are three options next to each contact, a call button, instant message button and more information button. Pressing the call button will allow you to select a device to call that contact, once you have selected the device it will initiate the call. Pressing the instant message button will open a chat window, here you can send instant messages, while customising your font type, size and colour. Within this window you can also view your chat history, call the contact using a selected device, email them, add them as a contact or invite them to a collaboration instant meeting. Pressing the more button will give you increased information about the contact, including email address, mobile number, etc.

Contact Page Buttons – These buttons allow you to toggle between your contact pages, you could have Sales, Engineering, Marketing, Accounts, Operations, etc. Contact Search – This is where your search results will appear when you search for a contact in the search/dial box Call History Search –This option allows you to search through your call history. You can tailor your search top your needs and also listen to your calls that have been

UCClient Overview

General – This option covers Display, Alerts, Quick Profiles and your Softmedia Phone settings. Forwarding – This option allows you to set your personal call forwards. Calls – This option allows you to tailor your call offerings and choose your active devices and set which one is your preferred/default.

My Profile – Here you can change your display picture and set your location.

Display – Here you can change the name format of your contacts, time format, picture colour frame and contact list sorting.

Alerts – Here you can set your IM and Voice call tones, these can be MP3 tracks if you wish. You can also choose when you are given visual notifications for events and can choose to use your outlook calendar to update your presence status.

Quick Set Profiles – Here you can set your quick set profiles. You can tailor them to suit your location and set the device on which you will be offered calls on. This then reflects your presence status when they are used. Call Offerings – This option allows you to customise which devices are used when a call is being presented. By setting your active device you are allowing calls to ring on it. Setting a default device will mean that when you clock answer on an incoming call on UCClient it will answer the call on that device.

Forwarding – This allows you to create your forwarding profiles. By defaults, each user has a forward to voicemail after 15 seconds on no answer and when they are busy on a call.

Answering a call

Answering a Call – When you receive a call of 3C, depending on how you have set your call offering, all of your devices or some of your devices will ring. You will be able to answer the call using the UCClient in 1 or 2 ways. Answering a Call –The first way is by clicking Answer on the notification that appears in the bottom right of your screen. This will answer the call on your default devices that is set under preferences and call offerings. Answering a Call – The second way to answer the call is by selecting the answer button on the inbuilt call control and then selecting the device you wish to answer the call on.

Making calls to 3C users and external numbers

If you wish to initiate calls out on your desk phone or on one of your either devices using the UCClient

you can do so.

When making a call to a 3C user you can simply press the Cal icon next to their contact details and this

will send the call out via your Desk phone. If you have more than one device if you hover over the call

icon you can select the device in which you wish to use.

When making a call to an external number you can use the dial pane on the UCClient. When entering

the number you can choose to enter a 9 or enter it without but you must ensure it’s the full number.

When you’ve entered the number you can click the Phone icon next to the dial pane and this will initiate

the call out on your desk phone. Again, if you have more than one device then hovering over this icon

allows you to choose which device the call will go out on.

Options when on a call

When On a Call – When you are on a call with either a 3C Client, or an external users you will see the below options. You will see the person you are connected with. You will then see a bank of buttons available for in call features. Move the Call – Pressing this option allows you to move the call to another of your devices. Hang Up – Pressing this ends the call. Transfer the Call – Pressing this allows you to transfer the call to another user or external number. Dial Pad – This opens a dial pad which allows you to dial digits from your laptop/PC Collaboration Invite – (Call with 3C User) Pressing this invites the call to a Collaboration Meeting.

Record – Pressing this starts recording the call, or we can enable all calls to be recorded by default. Hold – Pressing this places the caller on Hold. Pressing again takes them off of Hold.

Accessing voicemail and setting your name and greeting.

Accessing Voicemail – To access voicemail you can access it by pressing the voicemail icon and then choosing a device to call into it from. When the call to voicemail is in progress you can open the dial pad to enter your mailbox number and password

Accessing Voicemail – When prompted, enter # and then enter your mailbox password. Your password on first time entry is 4760 followed by # You will be prompted to change this password the first time you access your mailbox.

Accessing Voicemail

The options available when in voicemail are:

1 – To listen to new messages

2 – To listen to old messages

3 – To send a new message

4 – To transfer to an extension

5 – Personal mailbox options

6 – Message count

Accessing Voicemail

Pressing option 5 will take you into your mailbox settings.

1- To administer your greeting

2 - To administer your extended absence greeting

3 – To enable your extended absence greeting

4 – To administer your name

5 – To change your password