science of happiness at work - Woohoo inc · Happiness at work (Experienced well-being) Job...
Transcript of science of happiness at work - Woohoo inc · Happiness at work (Experienced well-being) Job...
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The science of happiness at work
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ASK me anything
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You’ll get my
SLIDES
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Well-being
Compensation
Perks
Titles/promotions
Productivity
Absenteeism
Staff turnover
What affects well-being What well-being affects
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Daniel Kahneman
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Experienced well-being
Evaluated well-being
Kahneman’s hybrid model of well-being
After the factMore rationalRequires effort
In the momentMore emotionalAutomatic
Productivity Creativity Motivation Engagement Resilience Teamwork Health Life happiness Profits
Happiness at work
Job satisfaction
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Happy workplaces make more money.
Satisfied workplaces don’t.
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Arlette BentzenKom til Arbejdsglæde nu i 2010
Rejsekonsulent, souschef, selvstændig.
Danseinstruktør, skiløber, yogafan og musikelsker.
Joy, serenity, hope, gratitude, amusement, interest, pride, awe, love, inspiration
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Arlette BentzenKom til Arbejdsglæde nu i 2010
Rejsekonsulent, souschef, selvstændig.
Danseinstruktør, skiløber, yogafan og musikelsker.
Alarm, aversion, indifference,
anger, sorrow, fear, frustration,
embarrassment, hate, avarice
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LESSMORE
Alarm, aversion, indifference, anger, sorrow, fear, frustration, embarrassment, hate, avarice
Joy, serenity, hope, gratitude, amusement, interest, pride,
awe, love, inspiration
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Happiness at work
(Experienced well-being)
Job satisfaction (Evaluated well-being)
Compensation Perks Physical work environment Titles
Productivity Creativity Motivation Engagement Resilience Teamwork Health Life happiness Profits
Kahneman’s hybrid model of happiness
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Source: Living Links, Yerkes National Primate Research Center, Emory University, Atlanta, Georgia 30329, USA (Frans de Waal & Sarah F. Brosnan)
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Make us unhappy
when they are not fair.
Make us satisfied (not happy) when fair.
Salary, bonuses, perks, pension,
promotions, physical work
environment etc…
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1. They create satisfaction not happiness 2. Hedonic adaptation 3. They invite comparison with others
3 reasons why these factors don’t make us happy at work
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Happiness at work
(Experienced well-being)
Job satisfaction (Evaluated well-being)
Compensation Perks Physical work environment Titles
Physical state Life situation
?Productivity Creativity Motivation Engagement Resilience Teamwork Health Life happiness Profits
Negative effect:Unfairness
Loss aversion
Kahneman’s hybrid model of happiness
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Tell me about one of your best
experiences at work. One that made you
very happy!
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Results
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Even a small win can make all the difference in how people feel and perform.
Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work.
Source: The Progress Principle / Harvard Business Review Teresa Amabile & Steven Kramer
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Good results: ResourcesAutonomy
FeedbackMeaning
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Relationships
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ResultsRelationships
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Why these two?
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Include them in everything
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We are all different
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Happiness at work
(Experienced well-being)
Job satisfaction (Evaluated well-being)
Compensation Perks Physical work environment Titles
Physical state Life situation ResultsRelationships
Productivity Creativity Motivation Engagement Resilience Teamwork Health Life Happiness Profits
Career choice
Negative effect:Unfairness
Loss aversion
Kahneman’s hybrid model of happiness
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ANYONE can be happy at work
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WHYdoes it matter
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Why is happiness at work good for you?
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Time Health
Life Success
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Happiness makes you more successful More productive
More creative More helpful
Better at service More focused on quality
Better team-players More open
More likeable Show more empathy
More resilient Sell more
More optimistic More motivated More engaged More energetic
Learn faster Better leaders
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Success
Happiness
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Happiness
Success
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ArticlesThe relationship between job satisfaction and health: a meta-analysis E. B. Faragher, M. Cass & C. L. Cooper (Occup. Environ. Med. 2005;62;105-112, doi:10.1136/oem.2002.006734)
A meta-analysis of the relationships between individual job satisfaction and individual performance M. M. Petty, Gail W. McGee & Jerry W. Cavender (Academy of Management Review, 1984, Vol. 9, No. 4)
A meta-analytic examination of the relationship between job satisfaction and subjective well-being Nathan A. Bowling, Kevin J. Eschleman & Qiang Wang (Journal of Occupational and Organizational Psychology - Volume 83, Issue 4, pages 915–934, December 2010)
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“The business of business is business”
- Milton Friedman
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“The business of business is happiness”
- Woohoo Inc
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Happy workplaces make more money!
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1: Employees2: Customers3: Stockholders
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BooksThe Service Profit Chain James L. Heskett, W. Earl Sasser Jnr, Leonard A. Schlesinger Simon & Schuster, 1997 ISBN: 978-0684832562
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What did we learn today that we can use to create happier
workplaces?
Do we have any questions?
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Thanks