Schools Brochure
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Transcript of Schools Brochure
Our schOOls prOgrammes
Retail Institute is New Zealand’s Industry Training Organisation for everyone working in retail and wholesale.
We work with our industries to set standards for people working in these sectors, and to develop qualifications and training materials for employers and employees.
retail institute
The reTail and wholesale
indusTries employ around
269,000 people, abouT 13.4%
of The naTional workforcesTaTisTics new Zealand 2011
1
careers in retail
To find out more about retail careers visit:
Retail Institute: www.retailinstitute.org.nz, Retail World Resourcing: www.rwr.co.nz,
Career Services: www.careers.govt.nz
The retail and wholesale industries have a wide range of workplaces covering many sectors, for example, food, fashion and technology. These industries offer diverse career roles, such as sales, marketing, IT and management.
Think about the things you are passionate about; there could be a role in there somewhere for you. For example, if you have an interest in cycling, maybe a job at a bike shop would excite you. If you love music, think about managing a music store.
Retail is a people business that offers exciting and challenging careers. Working in retail develops skills that are not only effective in the workplace but also in everyday life.
The retail and wholesale industries offer many exciting pathways and career opportunities, from small businesses to large corporate companies. They are diverse, varied and competitive industries which can provide attractive salaries and career opportunities.
Many successful retailers started out on the shop floor in sales, and have gone on to manage departments, stores or even a company by their mid-20s.
What is retail?
Retailing is all activities directly related to the sale of goods and services to consumers. Whatever products you use, need or want – the retail industry provides it!
reTail careers
WOrking in the retail industry
2
A challenge for many young people is bridging the gap between school and work. Schools programmes like Gateway can help.
schools programmes
Retail Institute offers the following programmes to schools: The Customer Service Award, Retail Insights, Managing Yourself, Red Shirts in Schools and Working in Distribution. Students must be in a retail or distribution work placement for at least 12 days over a period of weeks to gain the required experience to successfully complete these programmes. Once completed, students will receive NCEA compatible standards and a certificate from Retail Institute.
Costs vary depending on the programme, see page 7 for pricing information.
The standard process for getting involved is outlined below. All forms are available from our website.
• SchoolsignsaMemorandumofUnderstandingwith Retail Institute
• StudentcompletesStudentRegistrationForm
• RetailInstitutesendsmaterialstoschool
• Studentcompletesmaterial
• AssessmentissenttoRetailInstituteoraregistered assessor for marking
• Schoolregisterscredits
• SchoolorderscertificatefromRetailInstitute
• Certificateissenttoschool.
3
Managing Yourself covers managing your learning, solving problems and coping with change.
Students develop skills and techniques that will help them in their job and personal life, now and in the future.
Managing Yourself offers:
• setmenu(seetablebelow)
• 7credits
• creditsthatcanbeusedtowardsthe Retail Modern Apprenticeship programme.
managing yOurself
Managing Yourself
Standard Description Level Credit
7118 Manage own learning programme 2 3
7123 Demonstrate knowledge of problem solving 2 2
4258 Describe ways of managing and coping with changes 2 2
4
The Customer Service Award
Standard Description Level Credit
57 Provide customer service in given situations 2 2
62 Maintain personal presentation in the workplace 2 3
376Employ customer service techniques for differing customer behaviours in a given situation
3 2
1277 Communicate information in a specified workplace 2 3
11938 Assist customers to select goods and/or services face to face 2 3
11941 Build rapport with customers 2 2
11968Maintain and integrate knowledge of legislation applicable to the sale of goods and services
2 4
11974 Participate in a team 2 4
19583 Demonstrate knowledge of products 2 4
The Customer Service Award covers the essentials in customer service, including communication skills, personal presentation, product knowledge and team work. These skills have been identified by the industry as essential for the retail workplace and they make an ideal skill set to offer students who are looking at retail as an option.
The Customer Service Award offers:
• setmenu(seetablebelow)
• 27credits
• creditsthatcanbeusedtowardsthe NationalCertificateinRetail(Level2)andthe Retail Modern Apprenticeship programme.
the custOmer service aWard
and reliable, and become workplace ready.”
“The Customer Service Award gave our students confidence in dealing
with the public. This programme gets them out into the workforce
where they must perform, communicate with their colleagues, be punctual
Carrie Mercer – Gateway Coordinator
5
Retail Institute and The Warehouse have partnered to offer students a taste of what it is like working in retail. Red Shirts in Schools is a programme based on theCustomerServiceAward(seemenuonpreviouspage)andiscontextualisedtoTheWarehouseenvironment. The aim of the programme is to offer students work experience and help them transition from school into the workplace.
Students participating in the programme will be supported by a coordinator. This coordinator will work with store management to ensure students get a good understanding of working in retail. They will also set clear development plans, provide inductions to students, assess students work and keep in touch with schools in their region.
Places are limited, so students wishing to participate in the programme must apply. For information on how to apply, email [email protected] or call 0800 486 738.
All contact must be made through Retail Institute or your local Red Shirts Coordinator. Schools should not contact The Warehouse stores directly for any region.
This programme is only available to schools in the Auckland, Wellington and Christchurch regions. Note: The Auckland Red Shirts in Schools programme will continue to run in a similar format as previous years.
Red Shirts in Schools offers:
• workplacementsforstudentswith The Warehouse
• supportthroughadedicatedcoordinator
• setmenu(seeCustomerServiceAwardtableonpreviouspage).
red shirts in schOOls
Retail Insights is a great next step for students who have completed the Customer Service Award (althoughtheCustomerServiceAwardisnotapre-requisite).Itcoversadvancedcustomerservice techniques, developing product expertise, presenting products and working with money.
Retail Insights offers:
• setmenu(seetablebelow)
• 18credits
• creditsthatcanbeusedtowardsthe NationalCertificateinRetail(Level2)ortheRetail Modern Apprenticeship programme.
retail insights
Retail Insights
Standard Description Level Credit
11817 Serve customers face to face in a wide range of contexts 3 4
11999 Demonstrate product knowledge 4 4
422 Create in-store displays 3 3
22013 Create and maintain materials for presentation of products 3 4
11956 Prepare a float and reconcile sales records and takings 3 3
Working in Distribution covers the distribution network, health and safety, managing inward goods, stock control, loss prevention and picking, packing and dispatching.
Working in Distribution offers:
• setmenu(seetablebelow)
• 23credits
• creditsthatcanbeusedtowardsthe NationalCertificateinDistribution(Level2)orWholesale Modern Apprenticeship
• atrainingresourcefortheteacherthatcompliments the student resource.
WOrking in distributiOn
Working in Distribution
Standard Description Level Credit
414 Demonstrate knowledge of the distribution environment 2 4
11985 Maintain safe work practices in a distribution facility 2 3
11971 Usesafeworkpractices 1 3
11972 Move goods manually and record stock movement 1 2
62 Maintain personal presentation in the workplace 2 2
1304 Communicate with people from other cultures 3 2
418 Monitor stock in a distribution facility 3 4
11975 Pick and assemble goods for dispatch 2 3
6
The prices for our 2012 programmes are outlined below:
Programme Workbook Assessment
Customer Service Award $120* $165*
Retail Insights $120* $120*
Managing Yourself $80* $45*
Working in Distribution ** $120* $150*
** Please note that price includes both trainee and trainer material as a package. The trainee and trainer material can be purchased separately on our website for $80 incl GST each.
Programme Price
RedShirtsinSchools–Auckland(workbookonly) $120*
Red Shirts in Schools – Wellington and Christchurch(package)
$405*
* All prices above exclude GST.
Note: The Red Shirts in Schools programme is only available in Auckland, Wellington and Christchurch. Red Shirts coordinators have been appointed in each region and all sign ups must be completed in conjunction with the coordinator.
In Wellington and Christchurch the Red Shirts in Schools workbook and assessment are not available separately. The assessment component cannot be removed and must be assessed by a Red Shirts Coordinator.
programme pricing
7
learning Tools
* These are available to purchase on our website: www.retailinstitute.org.nz/products
custOmer service card game
The Customer Service Card Game is the easy and fun way to test your customer service skills! The more questions you answer correctly the more points you gain.
Only $10*(exGST)
health and safety jigsaW puzzle
This puzzle highlights the importance of health and safety while stimulating, educating, and supporting a variety of learning abilities.
The puzzle illustrates the different potential hazards that could be found in a store.
Only $20*(exGST)
Online training centre
Our online training centre is an area for teachers and students to test their retail knowledge and gather resources and links to help with Retail Institute qualifications.
Visit: www.retailinstitute.org.nz/training-centre
service star
Service Star is an online training game that challenges you to become the next big thing in retail. Help our heros by serving customers and managing day to day distractions, answer multi-choice questions, achieve your daily budget and meet your goals.
www.servicestar.co.nz
• Asking questions to clarify information
• Nodding• Smiling• Giving feedback• Not interrupting• Ensuring you have positive
body language
A.
WANT TO GET QUALIFIED IN CUSTOMER SERVICE ?
Contact the Retail Institute on 0800 486 738 or visit our website
www.retailinstitute.org.nz
Describe three ways you could show that you are
listening carefully to others...
3 POINTS
Q.
Follow Retail Institute on Facebook
Tweet Retail Institute @NZretailquals
Want to hear more from us? To sign up to our quarterly e-newsletter, email [email protected]
8
Once students have finished school and want to continue learning, what can they do?
whaT’s nexT?
natiOnal certificate in retail
(level 2)
mOdern apprenticeships
The Modern Apprenticeship is a work-based training initiative for young people between the ages of 16 and 21 who have left school. Retail Institute offers two Modern Apprenticeship programmes:
• RetailModernApprenticeship
• DistributionModernApprenticeship
Modern Apprentices are motivated New Zealanders who want to develop successful careers in their chosen industries. The programmes develop skills and knowledge from entry level to supervisory level.
Modern Apprentices are supported in their training by a Coordinator who mentors and supports them through to the completion of their qualification.
TheNationalCertificateinRetail(Level2)issuitable for most retailers. Employees will gain confidence, use their initiative and be more productive in the workplace.
TheNationalCertificateinRetail(Level2)covers:
• understandingcustomers’motivationsforshopping and buying
• interactingwithcustomers
• usingproductknowledgetoprovidesolutionsfor customers
• dealingwithcustomercomplaintsandchallenging customers
• identifyingandapplyingthelegislationrelatingto the sale of goods and services
• identifyingthewaystheftorfraudmight be committed
• understandingthestockmanagementprocesses and procedures in store
• creatingandmaintainingdisplaysinstore.
* Assessment Standards gained from the Customer Service Award can be cross-credited towards this qualification.
9
sep
‘12
0800 486 738Level2,CMCBuilding89 Courtenay Place, PO Box 24-341Wellington 6011
TEL 04 381 1880FAX 04 381 [email protected]
Alfriston College
Al-Madinah School
Aorere College
Aotea College
Aranui High School
Avondale College
Awatapu College
Botany Downs Secondary College
Cambridge High School
Campion College
Carmel College
Coromandel Area School
DeLaSalleCollege
Diocesan School for Girls
Dunstan High School
East Otago High School
Edgewater College
Feilding High School
Great Hospitality
Green Bay High School
Havelock North High School
He Mataariki School for Teen Parents
Henderson High School
Hillcrest High School
Howick College
James Cook High School
Kaiapoi High School
Kaikorai Valley College
Kamo High School
Kelston Boys High School
Kelston Girls’ College
KingsWay School
LoganParkHighSchool
LongBayCollege
LynfieldCollege
Makoura College
Mangere College
Manurewa High School
Marcellin College
Marist College
Marlborough Boy’s College
Middleton Grange School
Mountainview High School
Mt Aspiring College
Murchison Area School
Naenae College
Nelson College for Girls
One Tree Hill College
Onehunga High School
Onslow College
Otahuhu College
Oxford Area School
Papakura High School
Papanui High School
Papatoetoe High School
Queen’s High School
Roncalli College
Rosehill College
Shirley Boys’ High School
Sir Edmund Hillary Collegiate Senior School
South Westland Area School
Southern Cross Senior School
Spotswood College
St Catherine’s College
St Dominic’s College
St John’s College - Hamilton
St Mary’s Diocesan School - Stratford
St Paul’s College
Taihape Area School
Tangaroa College
Taupo Nui A Tia College
Tawa College
Te Aho Te Kura Pounamu - The Correspondence School
Te Puke High School
Timaru Girls’ High School
UnlimitedPaengaTawhiti
Villa Maria College
Wainuiomata High School
Waitakere College
Waitaki Girls’ High School
Waitara High School
Wanganui Girls’ College
Wanganui High School
Wellington East Girls’ College
Western Springs College
Westland High School
Whangarei Boys’ High School
Congratulations to the following sChools whiCh had students Complete retail institute programmes during 2011