SCC - Service Control Center

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DIESER TEXT DIENT DER NAVIGATION ACG ENGINEERING SERVICES ,1 SCC - Service Control Center

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SCC - Service Control Center. SCC - Responsibilities. Incident Management - Single Point of Contact - Interface to Second Level. First Level Support - Monitoring & Control of Equipment and Services - Incident troubleshooting - Operating of Message Switching Systems. - PowerPoint PPT Presentation

Transcript of SCC - Service Control Center

Page 1: SCC - Service Control Center

DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES ,1

SCC - Service Control Center

Page 2: SCC - Service Control Center

DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES ,2

SCC - Responsibilities

Incident Management - Single Point of Contact - Interface to Second Level

First Level Support - Monitoring & Control of Equipment and Services - Incident troubleshooting - Operating of Message Switching Systems

Page 3: SCC - Service Control Center

DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES ,3

SCC - Domains

CNSCom Nav Surveillance

ATMAir Traffic Management

AIMAeronautical Information M.

MET

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CNSCommunication Navigation

Surveillance

COMVoice

NAV

Surveillance

Support

MonitoringEquipment

Page 5: SCC - Service Control Center

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ATMAir Traffic Management

FlightData

Prozessor

RadarTracker

SupportEquipment

MonitoringEquipent

DataStorage

Page 6: SCC - Service Control Center

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AIM & MET

COM Centre

Home-briefing

SupportEquipment

ROC / IROGRTH

MET Service

MonitoringEquipment

AIM Service

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DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES

Vienna ROC & IROG – Area of Responsibilty

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Page 8: SCC - Service Control Center

DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES

Vienna ROC - Connections

,8

Page 9: SCC - Service Control Center

DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES

Vienna COM Centre - Connections

,9

Page 10: SCC - Service Control Center

DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES

Service Control Center Staff

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ManagerMr. Ernst Trauner

AIM, MET & ATM14 staff

CNS & Incident Mgr8 staff

Support5 staff

office hours2 persons 24/7

1 person 17-07h2 persons 07-17h

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END


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DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,1 SCC - Service Control Center.

DIESER TEXT DIENT DER NAVIGATIONACG ENGINEERING SERVICES,1 SCC - Service Control Center.

Control Center

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