Scandinavian Building Services Corporate Profile

OUR REPUTATION IS SPOTLESS.™

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INTRODUCTION• Founded in 1956

• Qualified Facilities Maintenance Service

• Handling over 50,000,000 square feet of property

• Family owned and operated company

• Offices in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec

• 85% of clients have been active for over 7 years

• Over 2,500 competent and skilled team members currently employed

INTRODUCTIONTO SCANDI

Fast Facts• Successfully rolled out 196 retail locations in 6 weeks• Over 85% of our clients renew their contracts with us• Average response time to a service request is 4 minutes• We clean over 50 million square feet of space every day

Awards• 2014 Pinnacle Award for Customer Service from BOMA• 2014 Certificate for Customer Service Excellence from BOMA• 2015 Canadian Excellence Award from PRSM• Winner of Canada’s Best Managed Companies for 2013, 2014,

and 2015


Retail Cleaning • 80% of our portfolio consists of retail cleaning clients• Scandinavian works with some of the largest retail chains in

Canada

Sports & Entertainment Venues

• From fitness centers to professional sporting venues, Scandinavian services all sizes of sports & entertainment venues.

• We have been successfully cleaning professional sporting venues for over 30 years!

Commercial & Public Sector Cleaning

• Comprehensive office, periodic, and construction cleaning, as well as disaster recovery and window cleaning.

• Our complete floor care program is trusted by many of North America’s largest property management firms.


55 MANAGERS ACROSS CANADA


NATIONALORGANIZATION CHART

QUALITY ASSURANCESCANDITRAC

SCANDITRACScandiTRAC was internally designed and developed by Scandinavian Building Services exclusively for the janitorial industry.

Customized for each clients’ needs, ScandiTRAC is available 24/7 through the portal on our website.

ScandiTRAC was originally produced for the event‐based industry to ensure quality service every time.

QUALITY ASSURANCE STEP 1: CUSTOMIZATION

CUSTOMIZE TO CLIENTPrior to commencement, ScandiTRAC will be customized to the requirements specific to each client. All specifications are uploaded, and special needs are identified. Rating system can be customized to ensure measurement is consistent between Scandinavian and the client.

STEP 1:

SCANDI RATING SYSTEMScandinavian Building Services Ltd. Quality Assurance Program is based on a rating system of 1 to 6:

1 – 38% ‐ Poor

2 – 54% ‐ Not Acceptable

3 – 70% ‐ Fair

4 –79% ‐ Good

5 – 88% ‐ Very Good

6 – 98% ‐ Excellent

STEP 1 cont’d:

COMPANY STANDARD OF EXCELLENCE: 89%

QUALITY ASSURANCE RATING SYSTEM

QUALITY ASSURANCE STEP 2: INSPECTION SCHEDULES

INSPECTION SCHEDULESAll inspections, from pre‐inspection processes to regularly scheduled inspections, are entered into ScandiTRAC before commencing a project. This enables clients and Scandinavian managers to access the inspection schedules quickly and easily.

• Pre‐inspection confirmation

• Post‐event inspections scheduled as per client guidelines

• Key roles and access are identified by client, and rolled out by Scandinavian Building Services

STEP 2:

QUALITY ASSURANCE STEP 3: SCANDI TRAC PORTAL

SCANDITRAC PORTALOur proprietary ScandiTRAC portal is available 24/7 for client representatives to access. This is the central hub where we store your inspection history, services requests, equipment, and other information.

• Inspection history, including deficiencies and the ability to print inspection reports

• Online service request system to both make and approve requests easily

• Key roles and access are identified by client, and rolled out by Scandinavian Building Services

STEP 3:

QUALITY ASSURANCE STEP 3: SCANDITRAC

INSPECTION HISTORYThe Inspection History Chart generated when each inspection is complete and what the satisfaction score was. All inspection history for the location is accessed here.


INSPECTION DETAILSInspection Details breaks down what grade was given to each area inspected. If the grade is a 3 or below, a return time must be entered so that the specific area may be inspected again or corrective measures taken in that time frame.


SATISFACTION BY AREASatisfaction by Area shows the average score for each specific area inspected.


INSPECTION SATISFACTIONInspection Satisfaction compares the most recent inspection score to the company standard of excellence (85%).


INSPECTION HISTORY GRAPH


RECENT SERVICE REQUESTSRecent Service Requests show the job name, service request number and date the service needs to be completed by. It also shows if the request has been approved or completed.


SERVICE REQUEST FORM


RECENT SERVICE REQUESTS CHART


EQUIPMENTThe Equipment history shows all inventory of equipment specific for that location with Make, Model, Type, and Serial number. It also shows when the most recent inventory was done at that location.


PURCHASE ORDERSScandinavian has developed a system to track all extra purchase orders so the customer can see their extras on the spot for each location.


DISTRICT MANAGERSThe District Managers tab shows all District Managers related to the specific location and their email addresses.


PERIODICSAll scheduled periodics throughout the year are recorded before the start of the contract. Two weeks before any scheduled start date, Scandinavian will receive a reminder of the event, and the account manager will contact client management to make sure the request is ready for completion as scheduled.


SPECIFICATIONSAll specifications are customized to each specific site, and color coded for convenience.


INSPECTION INFOInspection Info shows when the inspection was completed, which manager did the inspection, with what customer representative the inspection was signed off by, and the satisfaction score.

QUALITY ASSURANCE STEP 4: COMMUNICATION

COMMUNICATIONScandinavian Building Services has designed an industry‐leading, proactive system for addressing your concerns and complaints.

Any requests, problems, or concerns that need addressing immediately can be sent to the applicable regional SOS email address. This will connect you directly to our support team regardless of the time of day.

For additional convenience, we have a live 24‐hour customer support service available by calling 1‐888‐452‐3311.

STEP 4:

10‐1‐24 4 MINUTE AVERAGE CALL BACK TIME!

QUALITY ASSURANCE STEP 4: IMPLEMENT REQUEST

All communications will be acknowledged to the client within 10 minutes of receipt of the call (SOS system).

Within the maximum time of one hour, a member of our management team will respond to any situation or concern with an answer and an action plan.

All problems / complaints / deficiencies will be resolved to the satisfaction of the client within 24 hours, or, as scheduled with the client for a later date.

SCANDI CULTUREPREMIUM UNIFORMS

PREMIUM UNIFORMSScandinavian has established a clear and detaileduniform policy for all staff and owner operators toadhere to.

CUSTOM PREMIUM UNIFORMS FOR CLIENTSScandinavian Building Services is committed tomaintaining a premium uniform policy inaccordance with the high standards expected byour clients. Premium uniforms are available uponrequest.

SCANDI CULTURERECRUITMENT & TRAINING

IN CLASS TRAININGIn class training allows Scandinavian trainers to break down building plans for staff, and ensure that staff is properly cross‐trained on all areas of the property.

RECRUITMENT & TRAINING

BEST PRACTICESTechniques & Process

Equipment

Chemicals


RECRUITMENT & TRAINING cont

ON SITE TRAININGOn site training provides management, supervisors, and staff with hands on experience with our client’s service needs.

In class training allows Scandinavian trainers to break down building plans for staff, and ensure that staff is properly cross‐trained on all areas of the property.


Safety Training meetings are performed monthly in order to continually improve the safety performance of the workers. Coupled with our in‐house training newsletter highlighting our monthly focus, our staff is positioned to succeed right from the beginning of their Scandinavian career.

REFRESHER TRAININGAll employees are also required to attend regularly scheduled training sessions as well as monthly safety meetings. Qualified professionals conduct comprehensive monthly training on all aspects of cleaning such as:

SAFETY TRAINING

• First Aid

• Equipment Training

• Safety and hazardous materials handling (WHMIS)

GREEN PROGRAMScandinavian Building Services is proud of our extensive Green Cleaning Program that we have developed. From ensuring chemicals are Earth‐friendly, to choosing low‐energy‐consumption machines, Scandinavian is committed to reducing our impact on the environment.

• No Alkyl, Octyl or Nonyl Phenol Ethoxylates(APE’s, OPE’s, NPE’s)

• No Ozone depleting compounds

• Low or no hazardous waste characteristics

• Low or no Volatile Organic Compound Content (VOCs)

• No persistent, bio‐accumulative and toxic chemicals

• Cold water effective

• Recyclable containers

SCANDI CULTUREGREEN PROGRAM


GREEN PROGRAMScandinavian Building Services is dedicated to preserving the environment, and decreasing our carbon footprint. To support this goal, we are committed to:

• Offsetting our carbon footprint with carbon credit initiatives.

• Reducing all waste produced by our company, and encouraging our clients to incorporate effective waste reduction strategies into their policies.

• Limiting the amount of water consumed by cleaners and owner operators.

• Implementing a feasible recycling strategy used by all employees.

• Incorporating recycled and sustainable products into all offices.

• Paper‐free inspection system.

GREEN CULTUREAs a company, we are committed to reducing our carbon footprint in the following ways:

• Recycling paper, bottles & pop cans

• Using recycled paper & other office supplies

• Staff jackets and all staff uniforms are eco‐friendly

• Monitoring energy and water consumption, as well as our waste levels

• Supporting Tree Canada ‐ donations on behalf of clients are made on a quarterly basis

• Approximately 3000 trees were planted last year!


SCANDI CULTUREREWARDS PROGRAM

REWARDS PROGRAMIt is one of our goals at Scandinavian to recognize our people and let them know what a wonderful job they are doing!

MONTHLY REWARDS

Operations managers are given rewards to give out to employees who should be recognized for their great work.

ANNUAL REWARDS

A reward is specifically chosen for one Owner Operator and one payroll employee from each region by their operations manager.

MILESTONE REWARDS

Each employee that passes 5, 10, 15, 20, etcyears with Scandinavian Building Services receives an award from the company for their service and dedication, as well as a personalized yearbook to commemorate their years with us.

SCANDI CULTUREOWNER OPERATOR PROGRAM

OWNER OPERATOR PROGRAMScandinavian Building Services Ltd. enters into a partnership with the successful Owner Operator to maintain a high level of cleaning consistency on a specific project. The Owner Operator is made aware of all budgets as well as complete exposure to the total technology, training and safety programs, and buying powers of the organization.

• Motivated

• Positive

• Creating consistency for the client

• Have increased job satisfaction

ALL OF WHICH REDUCE TURN OVER!

AS A RESULT STAFF ARE:

SCANDI CULTURETECHNOLOGY & INNOVATION

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COMMUNICATIONEach project manager carries an iPhone and an iPad at all times.

Quality Assurance Inspections are filled out on‐site, and are wirelessly uploaded to the Scandinavian database. This sends live‐time information and results to the customer instantaneously.


PERSONNEL LOCATOR DEVICEThe cleaner uses the handset to log in to the cleaning site. When the job is completed, they log out. The data from the Handsets is transmitted using GSM/GPRS network to the servers.

If a premise is not occupied at the planned time, the system will inform the service manager.

Budgeted hours are compared to the real hours on‐line service managers will have full control of their sites and employees at all times efficiency and quality of the services will increase.


T6 BIOMETRIC TIMECLOCK

• Sends messages to employees regarding specific assignments, HR issues, or anything else that needs to be communicated in a timely manner

• Prints pay stubs on the device using EPAY Systems patented technology eliminating the expense of overnight mailing pay stubs to employees at remote locations

• Eliminates buddy punching and time theft

• Transfers data to web‐based time sheets

• Utilizes scalable infrastructure

• Replaces manual data entry and errors

• Communicates in multiple languages

• Sends real‐time alerts to management

• Enables employees to confirm that they’ve had an accident‐free work shift in order to prevent frivolous workers compensation lawsuits

• Captures meal deduction time after predetermined hours are worked

When combined with our Blueforce software, the T6 serves as a live timecard collection device. Some of the features that are enabled by the T6 include:


EQUIPMENTMACHINE

• T3 Walk‐behind Floor Scrubber

• T5 Walk‐behind Floor Scrubber

• 5700 Industrial‐strength Walk‐behind Scrubber

• T7 Micro‐rider Floor Scrubber

CART

• Pre‐Treated (PT)

• Divided Bucket (DB1)

• Double Bucket (DB2)

• Flat Press (FP)

MICROFIBRE PROGRAM

• String Mops & Accessories

• Microfiber Mops & Frames

• Microfiber Dust Mops & Cloths


SPECIAL PROJECTS DIVISIONPRESSURE WASHING RETAIL & RESIDENTIAL

• Milk Coolers

• Bakery Racks

• Shopping Carts

• Siding

• Sidewalks

• Compactors

PARKING LOT MAINTENANCE

• Litter Pick Up

• Snow Removal

• Roof Snow Removal

• Line Painting

STONE CARE & RESTORATION

• Polished Concrete

• Concrete Sealing

• Warehouse Floors

• Line Painting

• Restore Marble Counter Tops

CONSTRUCTION CLEANING

• Industrial

• Retail

• Signs

HIGH DUSTING

• Top of Coolers

• Ventilation

RESIDENTIAL CLEAN UP & PROJECTS

• Litter Pick up

• Yard Cleaning

STEAM CLEANING COMMERCIAL & RESIDENTIAL

• Carpets

• Furniture

WINDOW CLEANING COMMERCIAL & RESIDENTIAL

• Interior & Exterior


MAINTENANCEWe have certified technicians that work on all equipment Scandinavian purchases

• Cost savings for the customer

• 24 hour emergency service

Train our owner operators to do light maintenance on the equipment

• Increases the life of each machine

• Decreases breakdowns

• Increases productivity

Every 4 months each piece of equipment is given a full 20 point service Maintenance program

• Repairing tiles

• Painting walls

• Repairing a hole in the drywall


GRINDING & POLISHING CONCRETE & STONE FLOORSYears of experience with both diamond grinding and propane power have combined to establish the new standard in floor refinishing equipment. The PolyGrind offers the ultimate in fast setup, ease of operation and high productive capability for natural stone, terrazzo, and wet or dry finishing of concrete floor surfaces.

WET VS. DRY POLISHING

Polished concrete is not achieved by simply exposing the rock in the concrete mix, then you must apply a sealer.

By and large, contractors can polish concrete using wet or dry methods, but typically they use a combination of both. The wet process uses water to cool the diamond abrasives and eliminate grinding dust.

Dry polishing requires no water. Instead, contractors use machines equipped with dust‐containment systems that eliminate virtually all of the mess.

SCANDI CULTURECORE VALUES

SERVICE | |MOTIVATE CONNECT|RESPECT

SCANDI CULTUREMISSION STATEMENT

Scandinavian is not driven to be the biggest, it is not driven to be the most profitable.

Scandinavian exists to give the best service in our industry to our clients daily for fair value.

SCANDINAVIAN.CA

Scandinavian Building Services Corporate Profile

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