Scaling the Culturecreating an environment of continuous improvement

mike d. kail

Netflix :: VP of IT Operations

@mdkail

Defining Cultural Values

“the desirable or preferred way of acting that is sustained or improved over time and governs actions and decisions”

● establish core cultural pillars

● communicate and set context

● continue to communicate

Improving versus Maintaining

● Goal should be to improve, not maintain, the culture

● A+ Players push each other to get better → Virtuous Cycle

● Requires diligent focus and communication

Key Attributes of Cultural Fit

intellectual curiosity judgement impact

Work/Life Balance (Integration)

● balance is unrealistic; too many inputs

● integration is much more achievable and reduces stress

● cloud + mobility enables integration

The Result