SC Newsletter Issue #1 Dec 2013 - Securitas · SECURITAS CANADA NEWSLETTER Service Notes Remy...

Dear Fellow Employees:

This is not only an exciting time of the year for all of us personally with the

holidays upon us, but it is also a very exciting time for Securitas Canada as a

company! In July of this year we made a decision to pursue certification through

the International Organization for Standardization (ISO) for Management of

Security Services.

As standards go, ISO 9000 is one of the most widely recognized in the world.

ISO 9000 is a quality management standard that presents guidelines intended

to increase business efficiency and customer satisfaction. The goal of ISO 9000

is to embed a quality management system within an organization, increasing

productivity, reducing unnecessary costs, and ensuring quality of processes and

services.

This has been a very challenging and consuming process, but once we receive

our certification, which is targeted for early 2014, we will have third party

confirmation that in fact we are “doing what we say we will do”, as it relates to

our security management, and we will have a Quality Management System in

place to strengthen our services. This will afford us the tools to provide a more

consistent and reliable offering to our clients.

I am truly excited about not only the pursuit of our ISO 9000 certification but of

other projects we are currently working on that will again support and enhance

our current offerings to our customers and further solidify Securitas Canada as a

market leader!

I look forward to sharing the details on these projects in future publications. I

also want to thank all of you for the great service, dedication and hard work you

provide to each and every client that we support. You are the true face of

Securitas and our success is tied to your efforts, so for this I again thank you!

Dwayne Gulsby, Securitas Canada, President

Message from the President Inside This Issue

1 Message from the President

2 2013 Fundraising Efforts

3 Purchasing Power

4 Someone you should know

5 Service Notes

6 Anniversaries

7 News from HR

- Benefits

- Ergonomics & your Environment

- Securitas Hotline

- Workers Comp Board Programs

- Health and Safety

8 Training

9 Cold Weather Policy

ISO 9000 certification

targeted for early 2014

Securitas Canada Newsletter

VOLUME 1 ISSUE 1

December 2013

SECURITAS CANADA NEWSLETTER

We encourage you as a valued Securitas Canada employee to take advantage of the Corporate discounts we have secured

for you:

General Motors: http://www.gm.ca/gm/english/corporate/supplier-program/eligibility

Ford www.fordpartner.com, enter passcode - VC648

HP www.hpshopping.ca, enter affiliate passcode epp_securitas

DELL 1-877-297-6974, Member ID: 1910208 – Securitas

Telus/Apex www.apexwireless.ca/corporate/login.php

Login: Securitas, Password: telusplan

For any questions or details please contact Sherri Mizrachi, Country Coordinator at [email protected].

Sherri Mizrachi, Securitas Canada, Country Coordinator

Purchasing Power

I want to take this opportunity on behalf of all who share in our annual fundraising initiatives to thank all who supported,

participated, volunteered and donated to both our fight against cancer through our Securitas Canada Cure for Cancer Ball

Hockey Challenge and through our Jeans Day Program in support of Make-A-Wish foundation.

There are no words to truly express our gratitude and appreciation to each of you in continuing to make our annual

fundraising drives a success, as each year we see an increase in the means in which we as a company from coast-to-coast

can contribute and make a difference. The list continues to grow annually of individuals and organizations that all deserve

equal recognition, acknowledgment and thanking and it is with the utmost sincerity that I extend a thank you on behalf of all

of us to all of you who continue to help us continue to make a difference!

As we continue to progress and continue our work on our fundraising initiatives we will continue to update and post

happenings, events and acknowledgments to our event Facebook Page (Securitas Canada Cure for Cancer Ball Hockey

Challenge), post feature articles in our newly created Newsletter, and we will also continue to look at and implement new

ways to communicate and share information relating to the same.

With work already under way for our 2014 fundraising initiatives, which will mark our 10 Year Anniversary Celebration for

our Securitas Canada Cure for Cancer Ball Hockey Challenge, I hope and look forward to maintaining our success and

sharing further with everyone in our fight against cancer and to help make wishes come true for children that we support

through the Make-A-Wish foundation! 2013 was a great year as we again raised $30,000.00 as a company to help others!

We all should be very proud!

James Evans, Securitas Canada, National Quality/Health & Safety Manager

Fundraising Update!


Neil Gray is the Security Manager at Calgary Courts Centre (CCC). Neil has security

experience and managerial skills gained from a British military career spanning 24 years.

After completing his initial training as an electrician, he was deployed during his early

service on construction tours to Gibraltar and Canada. He went on to complete further

tours to Cyprus, Bosnia, Kosovo and Northern Ireland. More recently Neil served overseas

in a variety of roles and responsibilities supervising large engineering projects in the

Ascension Island, Falkland Islands, Afghanistan, the USA and Kenya. Neil’s final position in

the Army was as a Troop Staff Sergeant at the Royal School of Military Engineering. Neil is

a highly motivated individual with the drive and initiative required to ensure all aspects of

his security responsibilities are fulfilled on a daily basis with the utmost professionalism.

He heads a team of approximately 50 security personnel, all working together to serve the

client in a busy and, at all times challenging environment. Neil recently moved his family

from the UK to Alberta, for a life surrounded by the mountains with full access to all the

wonderful opportunities the Province provides.

Someone you should know

Tell us about your facility?

The Calgary Courts Centre is a modern, state of the art building, set in the heart of Calgary’s downtown core. It houses the

Court of Queen’s Bench and Provincial Courts. Approximately 1000 visitors a day enter the building, attending for daily

activities that span from high profile court cases to simply paying a speeding ticket.

The complex has incorporated many post-9/11 security measures into its design, such as large steel barriers that can be

raised to prevent cars from entering the glass atrium. One difference between the CCC and conventional buildings is its

ability to withstand structural damage. The structure has been designed to remain standing even after 2/3s of the exterior

columns on the first six floors have experienced failure, rendering the building virtually airplane-proof. The courtrooms

feature bullet-proof judges' benches, jury boxes, and witness stands. All these features together with over 900 CCTV

cameras and a fully integrated access control system, all monitored from a Securitas manned state of the art Control

Centre, provides a very sophisticated, interesting and challenging security environment to be part of.

What role does Securitas undertake at the facility?

Securitas has a wide range of responsibilities in the building. We are responsible for access control, monitoring of the

building’s surveillance equipment and HVAC system. We also provide parking control, shipping and receiving duties and

concierge services to the building’s visitors. Securitas employees are also posted on each of the judicial floors, providing

security services to the judges and other judicial staff.

What types of physical security-related issues are you most concerned about?

With the volume of visitors and the scope of operations conducted within the Court Centre, there is a wide spectrum of

daily security threats to the building. Our focus is placed predominantly on access control, ensuring no contraband items

make it in the building. This covers not only screening individuals for weapons and other dangerous items or explosives,

but also screening packages and mail to the CCC in the shipping and receiving areas.

“My greatest

satisfaction is training

and mentoring my

employees”


What personality traits are you looking for in your officers and how do you work with Securitas to ensure that they are

properly trained?

The screening for new security officers begins at Head Office in the first instance. Successful applicants are placed at sites

around the City. Only the most professional of officers are recruited from other sites to the roles available at the Courts Centre.

CCC officers require a high level of personal integrity, professionalism and moral fibre. They are sent for hands on training at the

Court Centre and will go through further interviewing by myself and the client, before securing a position here. Once successfully

assigned to a role in the CCC, they continue their security training and development through the Securitas Online Academy. The

calibre of Securitas employees here is evident by the fact that many go on to secure roles with the Sheriff and Police

departments.

You probably had a choice of opportunities for your career, why Securitas?

Securitas is a market leader in security services in the Calgary area. Furthermore, the Province offers significant opportunities in

the security industry. Many of the Province’s main employers place great emphasis on the security of their assets, sites and

personnel. With such a wealth of opportunities available in the industry, along with the career path, training and development

offered by Securitas, Securitas seemed a great fit for me. I am looking forward with continuing my career with a company that

looks after its employees so well.

Neil Gray, military service

Where do you find your day to day passion and job satisfaction?

Ultimately, I enjoy serving the many visitors to the CCC, and providing a safe and secure

environment for them and the client, but equally I enjoy working with my staff, learning more

about them each day, and assisting them in achieving their own goals.

Any special satisfying feel good moments?

I take the greatest satisfaction from training and mentoring my employees. I particularly enjoy

taking a new employee, training and improving their security skills to fit the client’s needs.

This was recently shown when the building experienced a serious bomb threat. Due to the

training and calibre of the employees, we successfully contributed in safely evacuating

thousands of employees and visitors from CCC, and securing the perimeter until emergency

services arrived.

As a culture, have we become more fearful and vigilant about crime and are people

more concerned about security?

When members of the public arrive for the first time at the Calgary Courts Centre they are often shocked at the high level of

security however I remind them that we have all the justice and legal personnel here along with those appearing in or visiting the

courtrooms along with the general public simply filing claims. The Security system is there to make everyone that visits the

Court Centre safe.

What do you like to do outside of work?

I enjoy spending time with my family and friends. During my time in the Army, I successfully completed several marathons in

less than three hours, and I have continued my keen interest in long distance running here in Calgary by joining a local running

club. I regularly raise money for various charities through my running.

Perry Clarke, Securitas Canada, Area Vice President Western Canada


Service Notes

Remy Chavegros, Mohamed Laoufi and Francisco Lombardo,

Quebec/NEO Area

On January 8th, 2013 a shopper from a client site in Montreal, found a plastic

bag and brought it to the Security/Information desk. The S/O on duty,

Mohamed Laoufi, opened the bag and found a large sum of money.

Mohamed then called his Supervisor, Remy Chavegros, and let him know

what he now had in his possession. Remy identified the person who turned

in the bag, recorded his information and then brought the bag to the office

and started counting the money witnessed by agent Francisco Lombardo. In

total, there was $30,000 ($5000 in cash and 5 Canada Saving Bonds of

$5000 each).

With the name on the Savings Bonds, Remy called the bank who issued

them, and the bank, in turn, communicated with the owner in order to let

them know that their money was safe and being held by the security

department at the client site.

(left to right) Agent Francisco Lombardo,

Supervisor Remy Chavegros, Client Tony

Viola, Agent Yves Monongo, and

Agent Olivier Berube

Nenad Keric, GTSO Area

On December 10, 2012, S/O Nenad Keric was called to a medical

emergency, along with his fellow Emergency Response Team Members, at

the client site. Upon arriving on scene, Nenad found a patient collapsed on

the ground, with employees performing CPR. Nenad took over patient care,

as he had a higher level of medical response training, and discovered that the

patient had no vital signs (VSA). Nenad connected an Automated External

Defibrillator (AED) and continued CPR, as well as administering ‘shocks’ with

the AED (2 in total). The paramedics arrived while Nenad was performing

CPR and took over patient care. The paramedics administered another 2

shocks, at which time the patient’s vital signs returned. After reviewing the

data taken from the AED used, Active Canadian’s doctor was able to provide

a report indicating that the actions taken by Nenad saved this patient’s life.

The doctor called it a “good save”. Nenad responded to a patient who was

clinically deceased, and that patient left his care alive.

S/O Nenad Keric

Scott Perry, Atlantic Area

While on duty at a client site in Clarenville, NL, Scott Perry noticed an elderly

woman running past his office. He glanced out his office window to

investigate and saw a car parked in front of the emergency entrance with an

older gentleman in the passenger seat with his head leaning on his chest. He

rushed out to check on the man, checked his pulse, found none, along with

no signs of breathing. Scott immediately began to perform CPR on the

elderly gentleman and brought his vital signs back in time for the nurses to

assist him. Without his quick thinking this man may not have survived.

S/O Scott Perry

Audrey Marshall, Western Canada

While working at a site in Rural Saskatchewan, Audrey Marshall intervened

and sought medical attention for the Branch Manager. Audrey had observed

the Branch Manager returning from a lunch break and could see that the

Branch Manager was experiencing medical distress. Audrey ensured that the

Branch Manager received appropriate medical intervention and even in the

midst of this emergency was still aware of her security duties and ensured

that the security of the building was not compromised.

S/O Audrey Marshall


Claude Gauthier, Quebec/NEO Area

On February 2, 2013 at approximately 20h00, S/O Claude Gauthier was at

the guard desk of our client site. Officer Gauthier was listening to his radio

scanner and he heard that a robbery occurred just outside, near the site.

Claude decided to monitor all security cameras as he knew that the police

were in pursuit of the thief. The police confirmed that the thief was armed

and was heading in the direction of our client. S/O Gauthier evaluated the

situation knowing that many students were currently on site and decided to

close down all access to the location. Arriving at the parking door, he found

himself face to face with the thief who was instantly caught off guard and

decided to return to the parking lot. A few minutes later, municipal police

officers arrested the thief. Officer Gauthier showed initiative, good judgment

and helpfulness ensuring that the staff and students were kept out of harm's

way.

S/O Claude Gauthier

Maria Raja, GTSO Area

On June 4th, 2013, at approximately 0800hrs Maria received a call on the

client’s emergency line. Though the caller was in a state of panic, stating to

Maria – ‘A person has had an attack’ – Maria quickly calmed the caller enough

to get a location so she could promptly initiate and dispatch the emergency

response team. Though the caller did not provide clear concise information

that prepares the response team for immediate action once on scene, Maria’s

persistence and calming approach gained valuable info that reduced the

response time of the emergency team. Upon arrival, the response team

found a male employee suffering from a heart attack with no vitals.

Immediate upgrade was initiated through the dispatch officer, and Toronto

EMS dispatched an ambulance to the scene. Her quick action, calm

demeanor and accurate passage of information was a contributing factor to

the survival of the individual suffering the heart attack.

S/O Maria Raja

Adegboyega Adeyemi, Western Canada

At approximately midnight on September 14th, 2013, S/O Adeyemi was on

duty at a senior citizen apartment complex when he was approached by an

elderly lady who proceeded to advise him that she had just taken enough

insulin to commit suicide. S/O Adeyemi called 9-1-1 immediately to request

emergency services. EMS arrived on site promptly and took the elderly lady

to hospital for observations. Because of S/O Adeyemi’s quick thinking and

ability to take initiative, he helped prevent a tragic event from happening.

S/O Adegboyega Adeyemi

Jo-Ann Thompson, Atlantic Area

During a time when our client was cutting positions at the site Supervisor Jo-

Ann Thompson was approached by our client to perform some extra duties.

Jo-Ann took these responsibilities on without hesitation taking pride and

ownership of her job. She always goes above and beyond and is by far one

of best supervisors we have on any site in NS. She took control of scheduling

when we were having turnover issues and since then we have very low

turnover at the site. Guards and staff all speak very highly of Jo-Ann

expressing huge amounts of respect for her. While very busy in her work life

she also finds time to help the community and ran a successful food drive in

Nova Scotia.

Supervisor Jo-Ann Thompson


5 YEARS

AAMIR,MUZAFFAR

ABIES,MAJED

ACCIAIOLI,STEFANO

ADAMIEC,RAFAL M

ADRIEN,OLD-NICK

AGHAMALIZADEH,ARMAN

AHMAD,AWAIS

AHMED,ABDIRAHMAN

AHMED,ADAM A

ALBERT,VALERIE

ALEXIS,JEAN ROMAIN

ALHELOU,NABILA

ALIMI,VEBI

ALSOUQI,MARWAN

ALVI,MUHAMMAD A

AMECIA,CERAPHIN

AMINZADAH,HALIM M

AMUZEGAR,BEHNAM

ANARETA,RODOLFO

ANDRADE,JONATHAN B

ANDRIS,PENIEL

ANJUM,SHAHIDA

ANSARI,IRFAN

ANSARI,SHAHEED

ARABIEH,ALI

ARBUCKLE,BRETT T

ARORA,DAVINDER

AUCLAIR,SIMON

AUJLA,AJIT

AVRIL,JEAN

AYOTTE,BERNARD

AYSON,RUBEN V

BAH,OUMAR

BAIG,MIRZA A

BALL,AARON J

BANDROWSKI,MIROSLAW A

BARIBEAU,MATHIEU

BASHIR,MOHAMUD

BASHIR-ALI,MOHAMED A

BASSO,GEOFFREY

BATONON,SERGE

BEAUCHEMIN,PHILLIP J

BEAUDRY,ALEXIS

BEAUVOIR,GLIFFORD

BELAIR,YVON

BELANGER,DANIEL

BELGROVE,VICTOR J

BELHOMME,ANDY

BENNETT,HENRY

BENSON,SYLVIE F

BERGEVIN,YVES

BERUBE,JEAN-PASCAL

BHULLAR,MANJIT

BIEN-AIME,JEAN-CLAUDE

BIKUMBANIA,MATENDO

BINDRA,MALVINDER S

BINETTE,LUCIEN

BIONG,RING D

BISOYI,SUBASH

BLAIS,JEAN-YVES

BLAIS,MICHEL

BLAKE,ADAM

BLANCHETTE,PIERRE-LUC

BOATENG,ISAIAH

BOILY,ADAM

BOISSONNEAULT,DENIS BOMBARDIER,JEAN-PHILIPPE

BONHOMME,JEAN MARC

BOOTH,JASON J

BORZYM,NORBERT

BOUAZZOUNI,HAMZA

BOURNE,ROBERT O

BRAR,MANPREET K

BRAR,MOHINDER S

BRIERLEY,MICHAEL J

BROCHU,KEVIN

BROWN,MELISSA

BROWN,RONALD P

BROWN-THOMAS,DANISHA

BRUNEAU,JEFFREY J

BUDAI,JAROSLAV

BUTTERY,MALCOLM G

CALDWELL,LESLIE

CALNEV,DUMITRU

CAMIER,LYLE G

CAMPBELL,RICHARD

CAPLETTE,NORMAND CAPORICCI,DAVID

CARAZIWE,DIEUDONNE

CARON,DANIEL

CARON,PASCAL R

CARRIERE,NORMAN

CHAHAL,AMARPREET

CHAMBERS,MARTIN

CHAMBERS,TARA

CHAN,GORDON CHANNA,ASHFAQUE

CHARBONNEAU,ROBERT

CHARETTE,DANIEL CHARLES,JEAN E

CHAUDHRY,MUHAMMAD

CHERY, JACOB

CHERY,LOCLAINE

CHHARAHHAN,CHARAN

CHIASSON,ROGER

CHOPRA,ANIL

CHOQUETTE,MARIO

CHOWDHURY,AKM MAHBUBUR

CHOWDHURY,NASIMA

CLERVOIX,PHILIPPE

COLLINGS,MICHAEL

COLLINS,ANGELA

CORREIA,JOAQUIM

CORRIVEAU,ROGER

COSSETTE,RON C

COSTEA,MARIUS

COUGHLAN,TARA

COURONNE,MICHAEL P

COUTURE,FRANCOIS

CRAIK,COURTNEY L

CRETE,ERIK

CUMMINS,JAMES

CURRAN,CATRINA

CURTIS,CHRISTINE L

DAHLE,KAREN

DAIGLE,PETER

DANISH,SYED FAISAL

DARBOH,RAPAEL

D'ATTOMA,MICHEL-ANGELO

DEGRUYTER,DONALD R

DEMCHENKO,STEVE

DEMONYE,CHRISTOPHER E

DEROSE,SIMON-PAUL

DESROCHES,SERGE

DHILLON,GURPARTAP

DHIRI,YASSINE

DI STEFANO,JOE

DIETRICH,BRENDA L

DILAWARI,KAUSHIK

DIPTEE,ASHFORD

DJILALI,SEBAA

DONKERVOORT,CASEY

DOROFTEI,MUGUREL

DOUCET,GUILLAUME

DREWNIAK,BRENT J

DUJOUR,THIERRY

DUNNE,TERRANCE

EGEH,GULAID

ESGUERRA,RENE

ETIENNE-COLOT,JEAN-DENIS

EXANTUS,WATSON

EXCELLENT,GIRALDY

FARAG,FARAG R

FAROOQI,MOIN

FATTOUH,JIHAD

FEARMAN,JOHN

FELLOWS,STUART

FERGUSON,KEVIN

FERGUSON,PATRICK

FERGUSON,WARREN J

FERNANDO,VINCENT

FILLION,STEPHAN

FLEMING,KITT J

FOOTE,JUNE E

FORDJOUR,KENNETH

FOURNIER,GUY

FOWODU,GABRIEL

FRECHETTE,BENOIT FRECHETTE,FRANCIS

FURLONG,DAVE

GAJO,NEGESSO

GALIB,SOULEIMAN A

GARANT,ROBERT

GARDAZI,SYED

GAUDETTE,JEAN-PHILIPPE

GAUDREAULT,YVES

GEBREMICHAEL,TIGIST

GEISEL,MARY

GENOIS,DOMINIK

GERELUS,YULL-DUPLAN

GESSIE,TREVOR

GEUVBASHIAN,SARKIS

GHANMA,LAILA

GIBSON,ALAN

GIENI, DOUG

GIGUERE-DURAND, CHANTAL

GILBERT,KARINE

GILL,SUKHBIR

GILLIS,DOUGLAS

GOMES,BARRY

GOODFELLOW,MATTHEW J

GOSSELIN,MATTHEW GOUDZ,ALEXEI

GRAHAM,SHARON

GRANT,GERARD

GRAVES,DOUGLAS

GREWAL,MOHINDERPAL

GROOT,BRADLEY

GUAY,IAN

GULSBY,DWAYNE GUTHRIE,KEVIN D

HADZISMAJLOVIC,NEDZAD

HAILE,ASNAKE

HAMEED AJWA,MAHMOOD HAMEL,MICHEL

HAMEL,RICHARD

HAMILTON,ROWAN

HANNA,ELIAS

HARDY,MATTHEW

HARIHARAN,RAGUPATHY

HARRIS,MICHAEL

HARTSFIELD,JERRY

HASSAN,ALI

HATVA,EERO

HEHN,EDWARD M

HEPDITCH,KURT

HERMKENS,TELISHA

HEUS,PHILIP G

HIDALGO,LUIS F

HILL,GREGG

HOBDEN,SHIRLEY

HOLLIDAY,MEGAN E

HOLTZBERG,KURT K

HOQUE-LASKAR, MOHAMMED

HOWEY,JEREMY

HUM,HENRY

HUNTBATCH,ROSS

HUO,XINPING

HURST,CHRISTA M

HUSEIN,MUHUBO

IDRISSI,SIDI-ELMEHDI M

IQBAL,PERVEZ

IQBAL,WADOOD

IVES,WESLEY H

IWOLO-KISILA,PETRONELLE

JACOBS,ROBERT A

JAHED,PAIMAN P

JARDINE,KRISTA L

JEAN-LOUIS,GUISCARD

JEAN-LOUIS,KENSOU

JELANI,GHULAM

JENKINS,RANDALL J

JIBRAIL,OLIVER

JOSEPH,GREGORY

JOSEPH,JOSEPH D

JOSEPH,VILAIR

JUTRAS,CLAUDE

KABA,LAMINE

KALISA,JEAN-JACQUES

KANTIMERE,WILLIAM J

KAPOOR,PIYUSH

KARRA,MUSTAPHA

KATHIRESU,SUBRAMANIA

KAUSHIK,RAKESH K

KAYIRANGA,EMERY

KENNEDY,DUSTIN S

KHAKOO,MOHAMED

KHALAF,OMAR

KHALIF,AHMED

KHALKHAULI,DARIUSH

KHAN,FAHAD

KHAN,IQBAL MAUDUD

KHAN,IRSHAD A

KHAN,JEHANZEB

KHAN,MOHAMMAD UMAIR

KHAN,TARIQ ALI

KHAN,USMAN

KHAN,WASIF MUHAMMAD

KHOJA,SADIQ ALI

KINDYBALL,LYNNE M

KING,GORD

KIROUAC,MAE L

KLIMPKE,MYLES D

KNIGHT,NIKKITA

KOHEEALLEE,ABDOOL

KOJA,AULONA

KOKOTAILO,SHAWNA L

KRICKOVIC,MILAN

KRISHNALINGAM,SOCKALINGAM

KRIVITSKY,LEV

KUNDHAL,MOHINDER S

KUTSCHE,NATHAN J

LACHANCE,ROGER

LAFORGE,STEVE J

LAGROU,ROGER

LAHAM,JEAN

LAJOIE,CHRISTIAN

LAMARCHE,GUILLAUME

LAMBA,SURINDER

LAMOUREUX,MARTIN

LAMPEREIN,JEAN PIERRE

LANGILLE,DANIEL C

LANGILLE,JEFF

LAPIER,ROBERT L

LAROCQUE,SAMUEL G LAU,BENEDICT

LAU,PETER

LAVOIE,LYNE

LAVOIE-RONDEAU,JULES-

LAWRIE,SAMANTHA

LAWSON,MURRAY

LAWSON,WALTER J

LECLERC,JEAN-FRANCOIS LEGASPI,IMELDA

LEGAULT,ANDRE

LEGAULT,YANN

LEMAY,PIERRE

Employee Anniversaries


LEVAC,MARC ANDRE

LESLIE,HARRISON

LEVERT,ROBERT

LEWIS,GARRY

LIS,EDWARD

LEVERT,ALAIN

LISTON,DONNA P

LIVINGSTONE,JEFFREY

LUBIN,DAGUILA

LUE-HUE,DAVID

LUNDQVIST,SVEN L

MACDONALD,BRENT H

MACKENZIE,CHRIS L

MADSEN,YVONNE

MAGILL,GARRET

MAHFOUZ,SAMER

MAHNA,VIJAY

MAJKIC,RADOMIR

MAKAKA,JEAN-CLAUDE

MAKINDE,ADEDAMOLA

MALHOTRA,SUDARSHAN

MALIK,MOHAMMAD YOUSAF

MALLISH,PHILLIPPE

MALTAIS,YVES

MALTMAN,JEFF

MANACE,MARTIN

MANAWALA,SURNINDERPAL

MANIRAMBONA,GERARD

MANN,SHAMINDER

MARCHAND,ETIENNE

MARCOUX,LEO

MARIER,PERRY

MARKVARDT,KONSTANTIN

MARTEL,ERICK

MARTINEZ,DAVID

MASTER,JASON

MAXIME,KEPHNY

MCFADDEN,ADAM

MCGILLOWAY,JOSEPH R

MCKELLAR,MARY

MCKEON,AMANDA

MCKORYK,JON W

MCNEILL,JASON

MEAD,RODERICK

MECHA,DEREJE N

MELICK,JOHN B

MERCIER,RENE

MEUNIER,BENOIT

MICHAUD,ALBERT R

MIKOL,MATTHEW

MILLER,TYLER J

MILLSON,MARY

MINHAS,SANDEEP

MINKA,JULES

MOHAMED,ABAS A

MOHAMED,RAFAT

MOLEDZKI,MICHAEL

MONGEAU,DANIEL

MOORE,SHARON

MORA,BEATRICE

MORIN,JEAN-PAUL

MORROW,TREASA

MUKENDI,PATRICK-GALANCE

MUNAWAR,SAUD

MURRAY,CARMEN

MYERS,SHIRLEY

MYRA,ANTHONY J

NADEAU,JEAN-YVES

NANJI,JAMIL

NDAYIKEZA,BASILE

NEDILSKY,MIKE

NELSON,COSMUS

NEWOOR,CHANDAN

NGUYEN,VAN

NITANGA,JEANNE-ROSE

N'KAA,DIBWE D

NOSEWORTHY,JOSEPH W

NTAHUSHIRA,ALAIN G

NTUNGANE,CHARLOTTE

OBEROI,MOHINDER

OCONNELL,ELAINE

OGOKE,COLLINS

OGUNNOIKI,NOJIMU O

O'HANDLEY,BRIAN A

OLIVER,JOHN

OPAVSZKY,ZSUZSANNA

ORANGE,MELISSA A

OTTO,RICHARD

OWEN,JOSHUA J

PAUL,ALIX PAWLOWSKI,BOGUSLAW

PEARSON,KATHERINE M

PELRINE,MARY L

PERUSSE,ALAIN

PETGRAVE,HENRY

PICARD,DERECK P

PIETRANTONIO,MARK

PILON,MICHEL

POISSON,YVES

POONI,GURDEV

PORTER,JAMES T

POUSSARD,JACQUES

PRASAD,VINITA PREMIA,WILFRED

PREUX,JEAN ROBERT

PURCHASE,ERIC

QUINTYN,JEROME

RAHOUI,YOUNES

RAJASANSI,SANDEEP K

RAMALHETE,ANTONIO M

RAMPRASAD,DEREK

RATHE,NANCY

RAWLINS,REUBEN

RAYMONT,VICKIE L

RICARD,REJEAN

RICASATA,CASIMIRO

RICHARDS,MARK

RICOT,ELIE JEAN

RIENDEAU,NICHOLAS P

RITCHIE,JAY

RITCHIE,MANSEL

RIVIERE,AMANDA

ROBERGE,LOUIS

ROBLES,GILBERTO

ROCHON,ANGELA

RODRIGUES,LUCY

ROSE,DWAYNE L

ROUSSEL,DENISE M

ROY,ALEXANDRA

ROY,FRANTZ

RUSHTON,JOSHUA

RUT,KHOR

RYALL,KATRINA

SABANAYAGAM,SATHIYASEELAN

SABOURIN,ROGER

SADDINGTON,HAROLD W

SAEED,ZAKARIA

SAINT-ILMOND,DUMINIEL

SALEM,MOUNA

SANDFORD,ROBERT

SANDHU,JYOTINDER

SANGARABALASUR,SIVABALASURIAR

SANGHRAJKA,VINAY

SANTAFE,GUSTAVO

SARAFIAN,ROBERTO

SAVAGE,MICHAEL

SAVARD,RUTH

SAVELLA,ARMANDO

SEKHON,BHUPINDER

SENECHAL,SYLVIE M

SHALIZI,JAWID

SHARMA,ANITA

SHARMA,AVINASH

SHARMA,GITA

SHARMA,RAVI B

SHERGILL,DHARMPAL

SICARD,NATHALIE

SIDDIQUE,MOHAMMED

SIDDIQUI,SHAKEEL

SIDHU,KULWINDER K

SIMARD,MICHEL

SINARINZI,PIERRE DAMIEN

SITTAMPALAM,MAXIMUS SIVASUBRAMANYAM,BALAKUMAR

SLATCH,SARDOOL

SLE,ACHILLE G

SMITH,BLAKE I

SMITH,COLIN

SMITH,JOHN T

SMITH,MICHAEL

SOHN,BRANDON C

SOMAIAH,JAMMADA A

SOMMERFELDT,KARLA

SOUKUP,JOHN G

SOULLIERE,WENDY

SPENCER,NEIL M

ST ONGE,JAMES

ST STASKO,EDWARD

STEIGER,ROBERT

STEWART,DAVIDA I

STEWART,JASON

STEWART,PAUL G

ST-JUSTE,MARIE LAURETTE

STRINGER,BRADLEY

STURM,GABRIELLE

SUDHEER,SIMI

SUNDAR,NARNIE

SWINEMAR,EMMA

SYLVESTRE,LUC TAIT,

STEWART TAWIAH,BENJAMIN

TESFAMARIAM,TESFU

THERTELL,BRUCE

THEUNISSEN,CLINT

THIBAULT,REGINALD

THOMAS,GERALD C THOMPSON,BRIAN

THOMPSON,STEVEN

TIPPIN,GARY

TOOR,VIRENDERJEET

TORBYCH,YURIY

TOUCHETTE,MATHIEU

TOURABI,YOUSIF

TREMBLAY,RICHARD

TRUDEL,SIMON

TRUNEH,ABAYNEH

TUCKER,PETER

TURNER,RON S

TUY,SUNLY

ULFIK,JACEK

VADNAIS,RICHARD E

UWIZEYE,JACQUES

VAILLANCOURT,YVES

VELUPILLAI,SELVARATNAM

VILLA HERRERA,OSCAR JOSE VIMALANATHAN,ABITHA WALTERS,LEBERT C

WANG,GANG

WEEDEN,TARA

WESTMORE,LINDSAY E

WILLIAMSON,THOMAS J

WHITNEY,THERESA M

WIMBS,LAURA

WOLDYOHANES,GETU

WONG,SANNY

WOOD,KANDY

WOOD,PAUL C

YANG,JAMES

YEUNG,ANDREW

YIMER,ESHETU

ZAIDI,SYED J

ZAIDI,SYED NASIR

ZANFI,MOHAMED

10 YEARS

AHMED,ASHZAD

ANTON,JOSEPH B

ARAUJO-VIZINHO,SUSETE M

ARAUJO, CLAUDIA

AUDY,REAL

AYARI,RACHID

BEDI,DEV JACK

BENNETT,JOSEPH

BLAIS,JEAN

BOUCHOUAREB,MAAMAR

BOUKHEZAR,ABDALLAH

BOUTET,MONA

BRONSON,DENNIS

BUROMBO,WEBSTER

CERVANTES,CELSO

CHARBONNEAU,CHRIS

CHARKO,CLARENCE S

CHERNESKIE,NICHOLAS

CHEVALIER,JULIE

CLOUTIER,JOHANNE

COLLINS,DANIEL

COMMANDEUR,JOHN

DAVIES,JAMES

DE GUZMAN,

DEMETRIO R

DE-GIUSTI,CYNTHIA

DESCHENES,PIERRE

DESPINS,DENISE G

DSOUZA,NEIL A

DUFFIN,ANGELA L

DUGGAL,SHEEL

ENDIQUE,LEANDRO

ENNS,CORNY C

ETHIER,PIERRE-JEAN

FAGONDO,ISABELLE

FEKERAZAD,DARYOUSH

FALAISE,JEAN-CLAUDE

FEVRIER,MARC

FRECHETTE,CAROLE

GARDNER,KEVIN J

GAUTHIER,CLAUDE

GAVRILOV,FILIPP

GINGRAS,RICHARD

GOYEAU,LARRY B

GREWAL,SATWANT

HARTLEY,BONNIE JEAN

HILLIER,SAMUEL

HINNELS,STACEY

HIRALALL,ANIL K

JEAN,PIERRE EDNER KING,MARTIN A

KRUEGER,LINDSAY

KURTALIJA,MONICA

KUTCHKOSKIE,GILBERT

KYER,RICHARD

LABRIE,LYSANNE

LAMARRE,STEVEN

LAPOINTE,EDOUARD

LAU,ROBERT R

LAYOUS, ZIAD

LEVAC, RONALD

LEWIS, KEVIN

LIAO,MICHAEL

LIEBECK,JASON C

LITTLE,DONALD

LOUIE,LISA

LUNAN,AL

MACKENZIE,JONATHAN D

MANUEL,DANIEL

MAURICE,PIERRE

MERCIER,MICHEL

MILLS,DOUGLAS A

MIRON,GABRIEL

MOORE,PAUL

NAGUS,ALLAN S

NAU,ROLDY

NDOMBE,NSEKWA PASCAL

NENADOVIC,STOJAN

OLVER,WILLIAM L

PARADIS,SYLVAIN

PATZ, INGRID

PAUL,DANIEL L


PERRY,ROBERT B

PESTANA,JOAO-LUIS

PETTIGREW,HERBY

POPOV,YURI

POUNTNEY,HAROLD PREUSS,JASON RAJALINGAM,ASWATHAMA

READY,GEORGE A

REILLY,RICHARD

ROBILLARD,JENNIFER L

ROY,KRISTELLE

RUGANGURA,ERIC-FRANCOIS

SAHOTA,VIRENDER

SCHMITT,CHRISTINA

SICARD,CHARLES

SINGH,PARMINDER

SIWEK,MONIKA D

SOBHAN,MOHAMMAD

STEWART,DAVID

STUMPF. CAROLYN

TAYLOR,RICHARD

THERIAULT,SONIA

THOMASSINI,GREGORY

TILANDER,LAWRENCE

TURNER,LEONARD

WALLING,PETER

WALSH,DEREK

WESTGATE,GEORGE R

WILLIAMS,VERNON S

WILSON,COREY S

WODZAK,MATTHEW

ZAKIR,MUHAMMAD S

ZEBEDEE,JOHN

15 YEARS

AFIKURA,OHENEBA

AHMED,BASHIR

AMOND,EDWARD

AUDET,JEAN

BAB,DENG A

BANGA,DAULAT

BEGIN,PIERRE

BORDEN,JAMES W

CAPLETTE,ALAIN

CHANDLA,JAGJIT

CHARETTE,LUC

CHARTRAND,MAXIME

CROMARTY,MARTIN

CUNDAY,DAN

CURTIS,EILEEN A

DATTARDI,LUCIANO

DAVIDSON,STEVE

DERVENIS,NICK J

DILLICH,JACOB J

DISBROW,SHARON

FITZGERALD,GARY

FRASER,CAREY

GAUTHIER,ROLAND

HYNES,BERTRAM

ISFELD,BRIAN W

KERFONT,AMBROSE J

LABRIE,KAROLE

LEKHI,CHANDER

LOISEAU,YVON

MAHMOOD,ZAFAR

MARCIL,ROGER

MARKOU,MARIA

MATHESON,BRIAN G

MCCALL,ROBERT W

MCLENAGHAN,DOUGLAS G

MCMURTRIE, KIRSTY

MENARD,CELINE

MENARD,STEVEN

MIELE,DARIO

MORGAN,MICHAEL NOBLE,TERRY

O'BRIEN,GEORGE D

PARADIS,STEPHANE

PETRIN,JOANN

PETROVICH,MICHAEL

PRUNEAU,SEBASTIEN

RAMANATHAR,KARTHIGESU

RAMCHANDRAN,RAMALINGAM

RICHARD,THOMAS E

SLAUNWHITE,JOHN E

SMITH,JAMES C

SMITH,WILLIAM(BILL) C

THOMPSON, TREVOR

WEBSTER, CHRISTOPHER

WOOD,BLAIR

20 YEARS

ANDERSON,TIM

ANDREWS,KELLY

BARRETT,GLEN

BARRETT,SHANE

BASTASIC,PETER

BEHM,JANIS

BERKLEY,IAN

BOOMER,BRYAN

BOUTIN,ERIC

BOYCE,NORMAN

BRAGGER,JOHN

BRIDGER,CLYDE D BUSUTTIL,KENNETH

CALCOTT,PHILIP

CEDILLOT,CLAUDE

CORBETT,NICHOLAS

COSBY,PAUL

CURTIN,DERRICK

DAL,QUASIM M

DAVIES,PETER

DICKSON,MARGARET KATHY

DOBRINDT,MATTHEW DONAIS,THERESE DUQUETTE,JEAN-NOEL

EGAN,MICHAEL

ELLIOTT,RUSSELL

FALLS,STEVEN

FOGARTY,TRACEY

FRANCIS,DOUGLAS

FUOCO,CARMINE

GAGNON,PIERRE

GAGNON,RICHARD

GATES,MICHAEL

GOUGH,DAVID

GRAY,RICHARD

GREEN,SCOTT

GULENCHYN,MICHAEL

GUY,ROBERT

HENNING,BARRY

HILBERDINK,KEVIN

HOWELL,TERRY L

HUNT,BARBARA ANN

HYLTON,ALBERT

JOHNSON,DESMOND

JOHNSTON,MICHAEL

KANDIAH,MAHALINGHA M

KELLY,WILLIAM

LEA,GABRIEL

LEE,DAVID

LIM,LEE

LOWE,LARRY

LUCK,VALERAE

MAILHOT,JEAN

MALBASA,MILAN

MARTIN,SCOTT W

MCCALL,GLEN

MCCARTNEY,JANINE

MCKAY,STUART

MCLACHLAN,SCOTT

MCNALLY,FRANK

MORRISON,SHAWN

MURPHY,PAUL

MURRAY,PATRICK

O'BRIEN,KEN

O'DONNELL,BRAD

OMOROGIEVA,PETER

PARKS,SHAWN

PEARSON,CARL

PELLERIN,PATRICK

POLLY,TODD

RUSK,JAMES

SAWYER,STEVEN

SHARMA,RAMESH K

SHERWOOD,GRANT

STOTT,DENNIS

SYRJANEN,KIMMO

TEMINSKI,MICHAEL

THOMPSON,SUSAN

THOMPSON,TRACEY

THOMPSON,W TIMOTHY

TORCH,ROBERT

TREPANIER,LISE

TRUDEL,JEFF

TUTERT,BRIAN

URIAS,STEPHEN

WALKER,RICHARD

WARD,RICHARD

WATERS,GREGORY

WINTERBOTTOM,MICHAEL

25 YEARS

ALLARD,RICHARD

BAZINET,PAUL

CLEMENT,NATHALIE

DEJESUS,BERT

DESBIEN,MARIE W

DUBOIS,SYLVIE

FORGET,GAETAN

GABOURY,PAUL

GINGRAS,MICHEL

GLADWELL,GORDON

GLAVES,ROBERT

GUILLEMETTE,MICHEL S

JOANNISSE,SUZANNE

LABILLOIS,MARC

IX,NORMAND L'ANGLAIS,CARL

LEDUC,NORMAN

MORAN,MICHAEL J

NOEL,JEAN-CLAUDE

RAGNAUTH,MOTIELALL

ROCH,ANDRE

SANDERSON,JAYNE E

SAYAMPUNATHAN,SOMASEGARE M

SHAH,MASOOD S

STUART,CATHLEEN D

WHITE,DAVID B

ZDZISLAW,MALACHA

30 YEARS

BELANGER,ALAIN

DESHAIES,DENIS

DIXON,BRUCE

GRENON,GILLES

LEPAGE,AIME L'HERAULT,NORMAND

ROCHELEAU,MARCEL

TURCOTTE,JEAN R

35 YEARS

LAFORCE,DANIEL

40 YEARS

DHALIWAL,RAJINDER S


Have you ever wondered when filling a

prescription what you really were paying

for? Drugs constitute the largest

component of healthcare cost and to look

at this component would be a measure of

good cost management. There are two

parts to a prescription medication:

ingredient cost (consisting of the

pharmaceutical manufacturer’s selling

price, distribution cost, mark-ups by

wholesalers & retailers) and dispensing

fee. We as consumers do not have

control over a manufacturer’s cost or the

ultimate selling price but there is room to

maneuver with regard to Dispensing Fees.

So, what is a Dispensing Fee?

The dispensing fee is the charge by the

pharmacist on top of the medicine cost to

cover professional services rendered while

dispensing a drug. Providing information

on the proper use of the drug and any

possible side effects, count as a

professional service of a pharmacist.

Usually, it is a uniform fee applied to all

prescriptions, however, where compound

mixtures are involved, pharmacist may

charge more per minute of preparation. In

some provinces, pharmacies are required

to post their dispensing fees at a visible

place where consumers can see them

before placing an order. Surveys show

that it can be as low as $4.99 and as high

as $11.99.

How Can You Help?

Next time you go to the pharmacy to fill a

prescription, take the time and ask your

pharmacist about the Dispensing Fee

charge. You will be surprised how it

differs from one to the other as dispensing

fees vary by pharmacy and geographical

location. Shop around. Savings in

dispensing fees help lower utilization cost

translating to less expensive premiums.

Benefits

Dispensing Fees and You

Ergonomics and your Environment

feet flat

Hips, elbows

and knees at

90 degrees

lumbar spine

supported

Eye level

450mm to 750mm

wrists st raight

* Take small walking breaks

during the day, as permitted

by your supervisor.

* Keep your shoulders,

arms, hands, and fingers

relaxed.

* Take the time to stretch.

For additional

information, our

Ergonomics Standard can

be found on the

Knowledge Library.

Ergonomics is a discipline that

involves arranging the

environment to fit the person in it.

When ergonomics is applied

correctly in the work

environment, visual and

musculoskeletal discomfort and

fatigue are reduced significantly.

Posture is very important when it

comes to working on a computer.

No matter how well a workstation

is designed, problems may arise if

attention is not paid to the way

work is done. Working at a

computer often involves very few

changes in body position. This

lack of movement can lead to

muscle pain and strain. The

following tips can help to

minimize discomfort:

* Vary the work tasks. Break up

keyboarding tasks by doing other

job duties or tasks that involve

moving around or changing body

position – try to stand up and move

around.

* Look away from the screen

occasionally and focus your eyes on

an object far away.

* Take regular breaks to easy

muscle aches, eye strain and stress.

* Relax your muscles, stretch, and

change position.

* Don’t remain in one static position

for extended periods of time.

* Alternate between sitting tasks,

standing tasks, and walking tasks.

* Press keys gently; do not bang on

them or hold them down for long

periods of time.

John Coletti, Securitas Canada, Vice President HR



Securitas Hotline Information

What is the Securitas Hotline?

The Securitas Hotline is a secure and

confidential way for employees to report

ethics, safety, and other workplace

concerns.

You can place a call to The Securitas

Hotline at 1-866-528-6556 or file a

report online at www.securitashotline.ca

24 hours a day, 7 days a week.

Remember, many Securitas employees

work at client facilities and are expected

to observe and report certain types of

situations as part of their job. The

Securitas Hotline is not a substitute for

everyday reporting, but should be used

to report only those conditions or

situations that you were unable to resolve

through local branch management.

What issues should I first take to my

branch management?

Working through your chain of command

is key. Questions pertaining to uniforms,

pay cheques, or clarification regarding

Company policy should first be

addressed with your Branch Manager.

However, if you are uncomfortable with

approaching local management or did not

receive a satisfactory response from

them, The Securitas Hotline is an

appropriate option.

What types of concerns should I report

to The Securitas Hotline?

• Harassment

• Discrimination

• Alcohol or drug use

• Workplace violence

• Policy violations

• Pay issues

• Health and safety issues

• Theft, fraud, or damage to company

property

• Ethics violations or any illegal activity

• Unfair treatment of any kind

These concerns may arise from

observing the following types of

inappropriate conduct:

• An employee exhibiting signs of

violent behaviour.

• Someone selling drugs at work.

• An employee risking an accident

because of drugs or alcohol use.

• A fellow employee taking Company

or client property such as cash,

supplies, inventory or equipment.

• Someone vandalizing Company or

client property or equipment.

• Yourself or someone else being

treated unfairly or unprofessionally

because of sex, race, national origin,

age, disability, religion or other

protected grounds

• A co-worker making a false injury

claim.

What happens when I make a report?

You can either call in a report or submit

one online. When you call, a Securitas

Hotline communications specialist will

answer your call and ask you a series of

questions to understand the nature of

your call. It is important that you provide

information such as the name and

location of your branch office and any

other pertinent information that will assist

the company in researching and resolving

your concern. The communications

specialists will take your information and

prepare a written report that will be

forwarded to Securitas management.

When you make a report online, you are

asked to respond to a series of questions

as well. A report is also generated and

forwarded to Securitas management.

After the report is reviewed, it will be

assigned appropriately to initiate an

inquiry.

Will I have to give you my name?

No, you do not have to give your name if

you do not wish to. The information in

your report will always be confidential.

However, in some cases, management

may need more information in order to

address your concerns, or you might be

encouraged to meet with a management

representative if you were personally

affected by the situation being reported.

But it will always be your decision

whether to identify yourself.

What if I don’t have all the facts?

Securitas wants you to report all concerns

in good faith. We will look into the

information you provide, attempt to verify

it and take appropriate action. If

additional information is needed,

someone will contact you.

How do I check the status of my report

to The Securitas Hotline?

After you submit your report, you will

enter a custom password and be

assigned a unique report key. This

information is exclusive to your report

and is unavailable to Securitas in order to

protect your confidentiality if you chose

to remain anonymous. You can use your

password and report key to contact The

Securitas Hotline either by phone or web

to obtain a response or provide additional

information.

The Securitas Hotline

www.securitashotline.ca or

1-(866)-528-6556



Highlight on

Employees

The Employee

Anniversary

Recognition Program

Securitas Canada’s Employee

Anniversary Recognition Program is

designed to formally recognize

employees on key anniversary

dates. Employee recognition, be it

for number of years of service or for

other reasons, is a crucial

component of employee motivation.

Taking the time to recognize an

employee goes a long way towards

strengthening both employee and

client relationships. Our clients

appreciate the fact that Securitas

understands and demonstrates that

people make the difference!

The Employee Anniversary

Recognition Program is to be

administered locally by each Area

and should include an Employee

anniversary recognition pin

(available for one, three and five-

year anniversaries and every five

years after that), an employee award

certificate and a congratulations

letter to the employee. This

information is all available on the

Knowledge Library.

An early and safe return to work means

that the return process starts

immediately after the worker has

sustained an injury or suffered an illness

within the workplace. An early and safe

return to work also encourages active

recovery for the employee within the

workplace without suffering any wage

loss. Moreover, under section 19-02-

01 and 19-02-02 of the Occupational

Health and Safety Act, employers and

workers are obligated to co-operate in

the worker’s early and safe return to

suitable and available employment.

The main focus of early and safe return

to work is to enable the worker to

remain at the workplace following an

injury or to return to the workplace in a

safe and timely manner. Going back to

work may involve making changes to

the duties and/or the hours of work.

It is important to keep mind that should

an employee sustain a workplace

injury/illness, modified duties within

reasonable restrictions of the injury

must be immediately offered to the

employee, until such time that medical

information from the employee’s

physician is received. Having said this,

there may be instances whereby no

offer of modified duties is considered

suitable as the employee may require

time to heal; however the employer and

employee are still expected to maintain

regular communication and together

work towards the employees return to

work to some form of duties that are

deemed suitable by all parties.

When identifying early and safe return

to work opportunities with your

employer, the employee should be

aware that the first priority for the

employer will be to maintain as close a

connection as possible to the

Employee’s pre-injury job.

Where this is not possible, it is important

that the employee works with the

employer to identify suitable and available

employment that is within their physical

capabilities. This means both parties

should consider a number of factors, such

as:

• The type of injury and the nature of

the worker’s impairment.

• His or her functional abilities.

• The stage of recovery.

• How the employer can provide the

worker with suitable work and

accommodations.

The ultimate goal is to return the injured

employee to the workplace as soon as

possible. This can be done by using

standard restrictions. For example, if an

employee injures their ankle, consider

providing them with a modified job in the

branch office conducting reference checks,

filing, and other administrative duties.

Always offer the employee the proposed

modified duties offer in writing, so that the

communication can be tracked. If a worker

fails to co-operate in an Early and Safe

Return to Work Program Plan and the

applicable provincial Workers

Compensation Board (WCB) program

deems the work suitable, entitlement to

benefits from the applicable provincial

WCB program could be affected.

Securitas Canada’s Modified Return to

Work Program can be found in our

Knowledge Library. If you do not have

access to this and are interested in seeing

the policy, please request a copy from your

Branch Manager.

Workers Compensation Board Programs

(WCB, WSIB, CSST) Accommodating an Early & Safe Return to Work



Slips, Trips and Falls hurt us all!

As the temperature drops now that the winter months are upon us, the number of slips, trips and falls rises. Winter’s wet

and icy conditions are dangerous and both workplaces and workers need to take the right precautions. A few important

actions can make a big difference to everyone’s safety.

How to Prevent Slips, Trips and Falls: ● Determine if all work and traffic areas are clear of mud, snow, ice and water. If not, report it to your Supervisor.

● Lighting conditions, wherever possible, should be adequate. Report such conditions to your Supervisor.

● In areas where lighting is low, use a flashlight.

● Determine if steps and ramps are clearly identified. If not, report it to your Supervisor.

● Wear appropriate slip-resistant footwear. The soles of footwear should provide enough traction to allow for movement.

● Properly use carts, handrails, or any devices intended to assist in your safety.

● Don’t walk too quickly or run from place to place.

● Don’t carry objects that can obstruct your view. Pay attention to where you are going.

Remember – 45% of all our workplace injuries are caused by slips and falls, and all are preventable

(this information is included with all our Green Onsite Health & Safety Binders across Canada)


Health and Safety

To be successful in today’s workplace we need basic skills in time management to ensure that we have enough time to get

those things done that are not only important to our professional development but to our personal development as well. Not

managing your time properly can lead to a feeling of being overwhelmed, frustrated and stressed by the amount of

outstanding projects due.

Having a plan to manage your time will allow you to:

• Take charge of your time and how you spend it, which will eventually allow you to be proactive instead of reactive

• Increase your productivity as you begin to reduce the amount of wasted time and focus on those things that are truly important to your

goals.

• Reduce the amount of stress by completing projects on time and reaching your goals. This will bring about self-satisfaction in your

performance which will make you happier in your work.

Eliminate those tasks that waste time. Prioritizing and setting daily, weekly and monthly goals will help you identify those

tasks that waste time. Once a time waster has been identified you then need to find a way to reduce or eliminate it.

Your first step to effective time management starts at the end of each day. As odd as that may seem the end of your day is the

best time to plan what you will do tomorrow. Using Lotus Notes, a Calendar or Day Timer you can start to place tasks in order

of importance and urgency. Start by listing all of the “A” tasks. These are the tasks that must get done on that day such as

reviewing the Post 1, meeting with your client at ABC Corp. to resolve customer complaint and checking the billing for

accuracy before is mailed the day after. Next you would want to list those B tasks which are the tasks which while important

may not require as much urgency. These tasks could be setting up a training plan with a client to tackle some issues that have

come up recently or review and action an ATB report that’s due in a few of days. Next, you list the C tasks. These are the

things that are important but not urgent, which may include calling on businesses in the area and drumming up sales leads or

visiting employees at BDF Inc. and ensuring that the staff are happy. What you are typically left with are those tasks which are

not important and not urgent…time wasters.

Typical time wasters are emails which you are copied on but do not require your attention, interruptions that do not relay useful

information, instant messaging and texting can quickly become a gossip session, meetings without tangible goals and purpose,

disorganized workspace makes it difficult to find what you need when you need it, personal communications, and web

surfing/coffee and cigarette breaks. These are the tasks that need to be reduced or eliminated as they waste our time and

make it difficult to focus on what is important. Once you have mastered listing task priorities for the next day you can then

start to plan weeks, months and even years ahead to ensure you get and stay on track to what is important. By managing your

time more effectively you will be on your way to taking charge of your time, increasing your productivity and reducing your

stress which will ultimately make your professional and personal life happier.

Warren Young, Securitas Canada, National Director of Training

Training


Securitas Canada Cold Weather Policy

The Management of Securitas Canada is committed to taking every precaution reasonable in the circumstances for the

protection of our workers. In recognition and support of our goal of providing a healthy and safe workplace, Management is

committed to the protection of employees and prevention of occupational illness and injury, occupational hazards and

occupational disease.

There are two categories to cold weather-related injuries. 1) no freezing of body tissue (trench foot and chilblains), and 2)

freezing of body tissues (frostbite). Chilblains in general, will not need medical attention (unless there is infection). Trench

foot and frostbite, however, require medical attention. Symptoms of frostbite include pain, burning, numbness, and

eventually a complete loss of sensation in the affected body part. The young, elderly, and patients with certain medical

conditions (diabetes, hypothyroidism, circulatory problems, and psychiatric illnesses), are more susceptible to cold weather-

related injuries. People who abuse alcohol and illicit drug user are also at risk for cold weather-related injuries.

Introduction

Working outside in the winter cold and snow can be an enjoyable experience. However, without proper protection, cold

weather-related injuries can occur even when temperatures are above freezing (32°F, 0°C). This is especially true if there

are high winds or if clothing is wet. In general, however, it is both the temperature and the duration of exposure that play a

role in determining the extent and severity of cold weather-related injuries. The information below describes the different

types of cold weather-related injuries, as well as what to do to prevent and treat them prior to reaching a healthcare

provider.

What type of injuries can be caused by cold weather?

Cold weather-related injuries can be divided into two general categories. These are those that occur without the freezing of

body tissue (chilblains and trench foot) and those that occur with the freezing of body tissue (frostbite).

Cold weather-related injuries without tissue freezing:

Chilblains

Chilblains is a common type of cold weather-related injury that can develop several hours after exposure to extreme cold.

Chilblains are itchy, painful, reddish, or purplish areas of swelling that usually affect the fingers, toes, nose or ears; though

other areas of the body may also be involved. In some individuals, blisters or small open sores may also form. Chilblains

usually last for several days, and the affected area usually heals after several weeks. Though the affected area may remain

sensitive to the cold in the future, there is usually no permanent damage. It is not uncommon for a recurrence of chilblains in

susceptible individuals.

Trench foot (immersion injury)

Trench foot (immersion injury) was named after the condition suffered by many soldiers in the trenches during World War I.

Trench foot develops after prolonged exposure to a wet, cold environment and is typically a more serious condition than

chilblains. The symptoms of trench foot include:

• pain • numbness and swelling

The affected area may appear:

• red • blotchy • pale • bluish or even black with advanced injury.


As with chilblains, blisters and open sores can also develop. With severe trench foot, the development of gangrene

requiring amputation can also occur. The usual recovery period from uncomplicated trench foot can be for several weeks

and as with chilblains, subsequent cold sensitivity of the affected area may also occur.

Cold weather-related injuries with tissue freezing:

Frostbite

Frostbite occurs when there is freezing of the affected area and it is the most serious of the cold weather-related injuries.

Frostbite usually affects the hands, feet, nose, or ears; though other parts of the body may also be affected. This type of

injury results from decreased blood flow and heat delivery to body tissues resulting in damaging ice crystal formation.

Frostbite injuries can be classified as either superficial or deep depending on the depth of injury. Superficial frostbite injuries

involve the skin and subcutaneous tissues, while deep frostbite injuries extend beyond the subcutaneous tissues and

involve the tendons, muscles, nerves, and even bone. Superficial frostbite injuries have a better prognosis than deep

injuries.

Frostbite symptoms

The symptoms of frostbite may progress from pain/burning to numbness and eventual complete loss of sensation.

Depending on the extent and time of injury, the affected area may appear pale, red, bluish/gray or black with the presence

of clear or purplish colored blisters. The skin and underlying tissue may feel hard to the touch with advanced injury.

The prognosis for frostbite injuries depends on the extent of injury and whether or not there are any resultant complications

from the initial injury, such as infection. It may be weeks to several months before it is possible to determine exactly how

much tissue damage has occurred, and what if any tissue needs to be removed/amputated. Sometimes cold sensitivity or

numbness of the affected area persists.

Who is most likely to get a cold weather-related injury and what can be done to prevent it?

Anybody can develop a cold weather-related injury, but the young and the elderly are especially prone to these types of

injuries. In the young, the small size of their extremities and their limited mobility makes them more likely to be affected

while in the elderly, poor circulation and limited mobility increase their susceptibility. Individuals who work outdoors, the

homeless, and those who engage in outdoor activities are also at increased risk for developing cold weather-related injuries.

Alcohol and illicit drug use make it more likely that individuals will develop a cold weather-related injury because these

people may not sense that they are in danger. Certain medical conditions, such as diabetes, hypothyroidism (low thyroid),

psychiatric illness, and circulatory problems can also make it more likely that one will develop a cold weather-related injury.

The prevention of cold weather-related injuries is best achieved through careful preplanning and preparation for the cold,

when possible.

• Dress warmly using multiple layers and adequately cover body areas prone to injury.

• Try to have an extra change of dry clothing so you can remove any wet clothing if necessary.

• Always keep your hands and feet dry and avoid wearing tight fitting clothing on these areas as it may decrease the

circulation.

• Most importantly, however, move indoors to a warmer environment when you begin to feel cold.

How should frostbite and other cold weather-related injuries be treated?

The treatment for cold weather-related injuries involves removing oneself from the precipitating cold environment, with

subsequent rewarming of the affected areas using moist heat.


The use of dry heat (such as over a fire or a portable heater) can lead to burns because of ones lack of sensation and it can

also further dry out the already injured tissue.

Avoid massaging or rubbing the affected area with snow (a common "folk remedy") as this will only aggravate the injury.

With regard to frostbite, it is important NOT to thaw the affected area if there is a risk of it re-freezing! Re-freezing

will only lead to more severe damage. If you are camping or outdoors and you are unable to get indoors, leave the extremity

frozen until definitive medical care can be instituted.

Frostbite symptoms

Rapid rewarming is the most effective treatment for cold weather-related injuries. This is accomplished by immersion of the

affected area into circulating hot water that is between 40-42°C (104-108°F) for 15-30 minutes or until thawing is

complete. Make sure to test the temperature of the water with a thermometer or a hand that is not frozen in order to avoid

burning the injured area! There may be quite a bit of pain when the injured area is rewarmed. Acetaminophen (Tylenol and

others), aspirin (Bayer and others), naproxen (Aleve and others) or ibuprofen (Advil and others) may be used to help with

the discomfort. If stronger pain medications are required, contact a healthcare provider.

Other treatments for cold-related injuries include local wound care for blisters and open sores. Keep the wounds clean and

dry and avoid rupturing blisters. Topical aloe vera cream is recommended.

When should I seek medical care for a cold weather-injury?

Chilblains can usually be treated at home, though if signs of infection, blisters or open sores develop, individuals should

consult a healthcare provider. Also, those patients with recurrent chilblains may also seek medical care.

Individuals with trench foot or frostbite should consult a healthcare provider. These are more serious cold weather-related

injuries and often require admission to the hospital and long-term medical or surgical management. Lastly, if there is

blistering or open sores and you are not up to date on your tetanus vaccination (within the last 10 years); you should

receive a tetanus booster.

Frostbite Childblains, and Trench Foot At A Glance

• Cold weather-related injuries occur with and without freezing of body tissues.

• The young and the elderly are especially prone to cold weather-related injuries.

• Alcohol and illicit drug use increases the risk of cold weather-related injuries.

• Examples of cold weather-related injuries include chilblains, "trench foot," and frostbite.

• Frostbite can lead to loss of body parts.

• It is important not to thaw an extremity if there is a risk of it re-freezing.

All employees are encouraged to dress properly and take an adequate supply of additional protective clothing with them to

sustain them over the duration of their shift.

Securitas Canada encourages all employees to read and understand the symptoms and treatment of cold weather hazards.

Should you experience any of these hazards, please notify immediately your Supervisor, Manager, or the Dispatch

Department so that the situation may be dealt with properly.

Occupational Health and Safety is everyone’s business. Ensuring full compliance with the Occupational Health and Safety

Act and maintaining effective communication and a proactive approach to health and safety will not only mean a healthier

and safer workplace, but will also improve employee morale and encourage other good business practices.


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