Sl.No.RFP

Page No

RFP

Clause No.Existing Clause

Query / SuggestionsOur Remarks

1Last date and time for bid

submission5 pm on 16.11.2017

2Date & Time for opening of

Technical BidsWill be communicated later

3

List of courses/ contents

expected by SBI in the LMS

platform(indicative, not

exhaustive)

As per Annexure-A of the

corrigendum

4 Is the TCO 5 Years? Contract will be for 3 years.

5 4 v

Will the Corporate LMS

Solution be hosted on-premise

at SBI data center or hosted by

vendor in the cloud?

6 4 v

- If the Corporate LMS soultion

is hosted on-premise at SBI

Data center, will SBI provide

the Servers, and all the

softwares licenses required

(Windows servers, SQL

Server/MySQL servers).

SBI, GITC, HR DEPARTMENT; RFP: SBI/GITC/HR/2017-18/430: CORRIGENDUM

FOR ONBOARDING OF A CORPORATE LMS PROVIDER WITH SUITABLE LEARNING MANAGEMENT PLATFORM FOR ONLINE

LEARNING/UPSKILLING/CERTIFICATION BY SBI GROUP OFFICIALS

The purpose of SBI behind this

RFP is to seek a detailed

technical and commercial

proposal for procurement of the

Software Solution/ Service

(Corporate LMS Solution)

desired in this document. The

proposed Software Solution/

service (Corporate LMS

Solution) must integrate with

Bank’s existing infrastructure

seamlessly.

The proposed LMS solution

will be cloud based,

managed by vendor. Cloud

solution should be hosted at

data centre in India for both

Production site & Disaster

Recovery site. Platform and

contents, both will be

provided by the vendor, with

regular updation of contents

and platform.

7 22 iii

During the support period

(warranty and AMC, if desired),

the vendor shall ensure that

services of professionally

qualified personnel are

available for providing

comprehensive on-site

maintenance of the Software

Solution(Corporate LMS

Solution) and its components

as per the Bank’s

requirements.

Does SBI deem on-site support

mandatory if professionally

qualified personnel can work

from own office with access to

SBI's public-facing Corporate

LMS Solution?

8 23 viii

The Bidder shall be agreeable

for on-call/on-site support

during peak weeks (last and

first week of each month) and

at the time of switching over

from PR to DR and vice-versa.

No extra charge shall be paid

by the Bank for such needs, if

any, during the support period.

Does SBI deem on-site support

mandatory if issues (if any) can

be resolved remotely as well?

9 40Earnest Money

Deposit

Rs.10,00,000/-

Validity period from the date of

Bid opening

Bank is requested to consider

-Define the period of validityEMD valid for 180 days from

the Bid submission date

10 40

Performance

Bank

Guarantee

Rs.50,00,000/-

Validity period from the date of

purchase order

Bank is requested to consider

-Define the period of PBG

The Performance Bank

Guarantee (PBG) will be

valid for a period of 39

months (36 months contract

+ 3 months claim period)

from the date of the P.O.

Minimum 2 on-site support

resources are required(on all

working days of the Bank) for

hosting of solution, user

migration, user creation and

maintenance

11 40

Delivery

schedule/

Timeline for

Software

Solution

Delivery of License: 15 days

from Purchase Order,

System Configuration/

Customisation/ Go Live : 30

days from Purchase Order

Issuance of Acceptance

Certificate (As per Annexure-I):

On satisfactory ‘Go Live’

Bank is requested to consider :

-2 weeks for the delivery of

license from date of PO

-12 weeks for system

configuration/ customisation/Go

Live from the date of PO

Go-Live: Within 8 weeks of

Purchase Order, however,

non-provision of the solution

by the timeline will attract

penalty @ 0.1% per day

subject to a ceiling of 10%.

12 40Terms of

Payment

- No advance payment will be

provided on awarding the

contract.

- Quarterly payment will be

made on production of invoice

Bank is requested to consider :

-Payment of license after

delivery of license upon

submission of commercial

invoice and

-Quarterly payment on

production of invoice

The only major cost involved

in cloud based LMS solution,

is that of license. Annual cost

will be divided quarterly and

will be paid on production of

invoice.

13 46 7

The bidder should have a local

presence of support center in

India preferably at Mumbai and

level 3 (highest escalation)

locally in India.

- Highest escalation support

team is based in Hong Kong

(supported by the principal, the

product owner/OEM). We have

similar Level 3 support for all

our clients. Level 1 and 2

support locally in India.

Level 1 & 2 support should

be in India.Level-3 support

may be provided from

outside India. However,

resolution response timeline

should be adhered to as

specified in Annexure-J

(Penalties) of the RFP

document.

14 49 d-ii.

Other Features (gamification,

Event Management,

Notifications, Social &

Collaborative Learning,

Integration)

- Please elaborate more about

"Activity metrics for each user"

mean. (point ii)

Activity metrics like points,

badges, levels, certificates,

etc.

15 49 d-vi

Other Features (gamification,

Event Management,

Notifications, Social &

Collaborative Learning,

Integration)

What is "Ideation supported"

mean (point vi)?

The LMS should support

ideation under gamification.

16 49 d-xvAbility to send (SMS) - text

messaging

What are the countries to

consider, for sending SMS (text

messages) to users?

Does SBI currently already

used SMS gateway for other

application?

The users will be our

officials, which may include

State Bank group officials.

SMS notifications on various

updates/ developments/ own

progress etc will be

communicated through SMS.

17 49 d-xxxi Wiki support

Based on experience, concept

of using Wiki is not as modern

and popular among LMS users

and hence is often a neglected

feature.

Yes, the feature is to be

provided.

18 50 d-xxxii

Ability to integrate with external

course libraries like Cisco

Digital Library, Microsoft online

learning

- What kind of learning content

from Cisco digital/Microsoft

Online learning are to be

integrated? What is the format

of these learning content?

- Roughly how many course

content/learning materials are

to be integrated with the LMS?

The LMS system is expected

to have integration facility

with IT course contents from

the external course libraries.

The contents on the platform

should have minimum 2000

IT courses/topics , as

available in the market.

Indicative list is placed at

Annexure-A.

19 51 f-xxv

Virtual classrooms blended with

other types of learning (self-

paced, tasks, instructor-led) in

a single course

- Does SBI have existing virtual

classroom training/teaching?

No, SBI does not have any

existing virtual classroom

training. However, SBI

expects the Virtual

Classrooms(may be pre-

recorded) to be available to

the learners any time any

where.

20 55 h-xxi

System should support a user

base of 3000 users and at least

300 target active sessions

21 66 2-c

System should support a user

base of 1,500 users and at

least 150 target active sessions

22 55 h-xxvi

Minimum 2 on-site support

resources for hosting of

solution, user migration, user

creation and maintenance

What is the duration that SBI is

looking at, for the on-site

support?

E.g. set up period, or

throughout the whole LMS

subscription period?

On-site support throughout

the contract period. However,

the Bank may reduce/

increase the number of

resources as per the

requirement. The admin

control should be with the

Bank for user management

and other admin functions.

What is the user base and

active sessions to target for

(3,000 or 1,500)? The two

clauses are mentioned different

number of users.

User base to be considered

is 3000.

23 66 3-e

24x7 on call support, resolution

response time be within 2

hours

Is 24x7 on call support is

mandatory?

Based on our experience, most

of our clients doesn't require

24x7 on call support as LMS is

not business critical application.

The Bank needs 24X7 on

call support

24 115 2

Any of the features as

mentioned in the Technical

Evaluation Criteria(Annexure-C

Of RFP Document) not

available as on 30.09.2017 is to

be provided by the successful

bidder within 3 months of

signing of SLA. Non-provision

will attract 0.1% per feature, of

the invoice value, to be

deducted during payment of the

invoice.

Though LMS supports most

functionalites required to

implement, manage, and

execute enterprise learning

programs to provide a versatile

learning experience for users, a

minority of features listed in

Technical Evaluation Criteria

might not be available on the

platform.

Considering this, is SBI open to

an agreement of the

implementation of a Corporate

LMS solution consisting of a

subset (but most) of the

features listed in Technical

Evaluation Criteria?

SBI needs all features as

pointed out in the Technical

Evaluation Criteria. The

features which are not

available at the time of go-

live, should be provided

within 3 months from the

date of go-live. Non-provision

will attract 0.1% per feature,

of the invoice value, to be

deducted during payment of

the invoice

25 50 Annexure C - e NA

From a course perspective, is

SBI looking for off-the-shelf IT

courses or vendor's capabilities

for custom created courses on

IT?

26 NA NA NA

Does SBI have its own courses

to be hosted on platform? If so,

how many? Also kindly mention

the average size of each course

and the format of the course?

27 NA NA NA

The vendor would like to

understand, how is the current

training happening at SBI-

classroom or using an LMS?

Class room trainings are

imparted at training institutes

of the Bank. SBI's own e-

Learning platform is also

available.

28 47 Annexure C - 3 NA

The vendor understands that

the marks will be equally

divided among all the sub-

sections in each section of the

Deliverables (Pg. 47 under

Technical Evaluation Criteria).

Request SBI to kindly validate

this understanding.

Under Technical Evaluation

Criteria, the scores under the

sub-sections(individual

criterion) will be different for

different criteria depending

upon the importance of the

feature.

Includes both. The LMS

platform should provide

access to the vendor's

custom created courses as

well as off-the-shelf IT

certification courses.

29 NA NA NA

Request SBI to elucidate on

the primary purpose for using

the platform.

Is it just for internal training, or

for certifying external users, or

for any other purpose?

The LMS platform will

primarily be used by our

officials for continuously

upskilling themselves

through variety of features

like: a big library of IT

courses, certification,

assessment, mentoring, job

aids, access to a wealthy

video library on latest IT

topics, etc.

30 53Annexure C -

g. xxiii.NA

Based on the statement -

"Create ad hoc reports

including ability to combine

information from multiple

processes", does SBI want

reports to be drawn only from

Vendor provided platform or

from 3rd party integrated tools

as well. Request SBI to kindly

validate this understanding.

The Ad Hoc reports are to be

made available from vendor

provided platform as well as

3rd party integrated tools.

31 49 Annexure C - d NA

Currently at SBI, how is

Gamification realised and how

are Badges awarded to

Learners?

No such features as of now.

32 61Annexure E -

12. fNA

Request SBI to clarify more on

"Live Mentoring Services"

mentioned under "Content

Provision & Management" Pg.

61?

When any employee

undertakes a course in the

LMS platform, apart from all

the course material, eBooks,

videos, etc, there should be

an online mentor linked to

the particular employee for

providing online mentoring

support on various topics

related to the course.

33 62Annexure E -

3. eNA

Request SBI to elucidate on

"Enterprise wide activities"

mentioned under "Virtual

Training" Pg. 62?

Setting up of virtual

classrooms and linking to

LMS.

34 63Annexure E -

C. 2. dNA

Request SBI to elucidate on the

statement - "Managers can

manage training of indirect or

Virtual reports" under

"Managers" Pg. 63?

May be read as : 'Manager

can generate/ manage MIS

reports on training.

35 1516. Technical

Evaluation

iii. The evaluation will also take

into account:

-Software Solution/ services

(Corporate LMS Solution)

offered by the Bidder to any

noticeable bank in India. The

Bidder should furnish the

details.

-Does the Corporate LMS

Solution offered by the Bidder

is a complete system as a

project and has not integrated

with third party solutions.

Can we propose the OEM's or

Partner's LMS for this

requirement? We will be the

main bidder in this case and

entire project will be governed

by us.

We may have to integrate with

3rd party solutions like Virtual

Classroom tool as per the RFP.

Hope these kind of integration

will be fine. Need confirmation.

The bidder can provide the

LMS platform and the

contents may be provided

through 3rd party integration

or the bidder may provide the

contents and platform may

be provided through 3rd

party integration. However,

the bidder who is

participating in the RFP

process, should have the

relevant experience on LMS

implementation as per the

eligibility criteria. Also, it will

be bidder's sole responsibility

to ensure provision of

features/ services as

specified in the RFP.

36 59 A.3.b

Ability to include items like

compulsory learning list;

personal and/or team

enrolment; live feed; CPD

hours requirement/status on

learner dashboard

Learner can self enroll in LMS;

What kind of feed will be there?

Do we fetch from SBI site?

More detail required.

The clause relates to Admin

capabilities to include the

said items in the personal

dashboards of the

employees and any contents

uploaded.

37 60 A.10.a Social learning functions

Please share some social

learning functions you wish to

use in LMS?

Discussion boards, threaded

discussion, forums,

communities, newsfeed,

chats, etc.

38 60 A.11.a

Ability to integrate with external

course libraries like Cisco

Digital Library, Microsoft online

learning

Course library to be access &

display via LMS or through

Cisco digital library?

LMS platform will be the

single signon to access all

the features as provided in

the scope of work.

39 61 A.12.k Playlists can contain a mix of

these asset types

How do you want to show

playlists ? Give more details on

this approach.

Custom Playlists to be

created by the vendor like

Beginner to Advanced level,

which will be visible to the

employees in their personal

dashboards.

40 47 C.1

Customer Reference:- “Number

of Corporate LMS solutions (IT

Skills provided by the bidder to

BFSI/IT Co.in India/ abroad,

with minimum employee

strength of 1000 in last 5 years”

Can we provide with Global

customer references? Is it

possible to provide only names

as We as an organization, there

could be challenges sharing

other customer Purchase

orders. Or similar to Sl No 4 in

page 45.

As per Eligibility Criteria, the

BFSI/IT sector clients may

be from India or abroad. But

proof of engagement with the

client to be provided. (copy

of PO/Contract should be

attached)

41 59ANNEXURE E

A. 6Mobile APP

Mobile App to support IOS and

Android, please specify

Mobile App should support

Android, IOS and Windows

devices.

42 59ANNEXURE E

A. 7Gamification

Please clarify if this talks about

Gamification structure with in

the LMS and content

gamification is out of scope

This refers to a gamification

structure within the LMS with

all the features as mentioned

in the Scope of Work/

Technical Evaluation criteria.

Sr. No.

Type of

services /

Items

Cost per

person/ per

license etc. per

anum

No of units/resources/licenses Total amount in Rs.Proportion to Total Cost (in

percentage) #

1 License

2On-site

resource

3

Tax 1 Tax 2 Tax 3

1

2

3

4

Initial license requirement will be 2000, further addition of licenses will be advised to the vendor at the material time within the contract

period.

# The ‘Proportion to Total Cost’ % mentioned here will have to be maintained in the final price quote also by the L1 Bidder. The % should

be mentioned in two decimal places. Variation in the final price should not exceed +/- 5%. See illustration at the end.

* This will be the Total Cost of Ownership (TCO) and should be quoted in the reverse auction.

Breakup of Taxes and Duties

Sr. No.

Name of

activity/Servi

ces

Mention Name of Tax

Indicative Commercial Bid (to be calculated as per below): Annexure-F of RFP Document

Total Cost *

No. of users will be 3000.

Per License Cost = Total License Cost/3000

Per on-site resourse cost = Total on-site resource cost/No. of on-site resources

Grand Total

Signature

Seal of Company

Particulars

Indicative

Price Bid

Quote (INR)

Proportion to

Total Cost (in

%age)

L1 Price (INR)Minimum final price should not be

below (INR)*

Maximum final price should not

exceed (INR)**

A B C D E F(a) Item 1 25 13.16 9.38 10.36(b) Item 2 50 26.32 18.75 20.72(c) Item 3 75 39.47 28.13 31.09(d) Item 4 40 21.05 15 16.58(e) Grand

Total

(1 + 2 + 3 + 4)

190 100 75

1

2

3

4

5

6

7

8

9

10

11

12

13

14

**Computed as ‘C’ percentage of ‘D’ plus 5%.

ANNEXURE-A

CERTIFICATION COURSES/ TOPICS (duplication may be ignored)

(List indicative only, not exhaustive)

.NET

AB INITIO

ACTIVE DIRECTORY

Illustration

*Computed as ‘C’ percentage of ‘D’ less 5%.

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Domain-driven Design

Dreamweaver CS6

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Developing ASP.NET MVC Web Applications

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Jenkins

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Microsoft Certified Solutions Associate (MCSA): SQL 2016 Database Administration

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277

278

Microsoft SharePoint Server 2013 - Developing Core Solutions

Microsoft Sharepoint Server 2013: Core Solutions

Microsoft SharePoint Server 2013: Designing Advanced Solutions

Microsoft Sharepoint Server 2016

Microsoft Skype For Business

Microsoft Specialist Exchange

Microsoft Office Specialist on Microsoft Office 2007

Microsoft PowerShell and Exchange Server

Microsoft PowerShell and SharePoint

Microsoft PowerShell and SQL Server

Microsoft PowerShell for Windows

Microsoft Sharepoint Server 2013

Microsoft System Center Essentials: installation and Configuration

Microsoft Technology Associate (MTA): Database Fundamentals

Microsoft Technology Associate (MTA): Developer

Microsoft Technology Associate (MTA): IT Infrastructure

Microsoft Visual Studio 2012: Programming in HTML5 with JavaScript and CSS3

Microsoft Visual Studio Team Foundation Server 2013 Administration

Microsoft Specialist Microsoft Azure

Microsoft Specialist Virtualization

Microsoft Specialist Visual Studio

Microsoft Specialist Windows 10

Microsoft System Center

Microsoft System Center Essentials

Microsoft Windows 10: Supporting Windows 10

Microsoft Windows 2008: Update to R2

Microsoft Windows 7

Microsoft Web Applications

Microsoft Windows 10

Microsoft Windows 10 End User First Look

Microsoft Windows 10: Configuring Windows Devices 

Microsoft Windows 10: Exploring the Technical Preview

Microsoft Windows 10: Installing and Configuring

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282

283

284

285

286

287

288

289

290

291

292

293

294

295

296

297

298

299

300

301

302

303

304

305

306

307

308

309

310

311

Microsoft Windows 7: Configuration

Microsoft Windows 7: Enterprise Desktop Administrator

Microsoft Windows 7: Enterprise Desktop Support Technician

Microsoft Windows Server 2008

Microsoft Windows Server 2008: Configuring Active Directory

Microsoft Windows Server 2008: Configuring Applications Infrastructure

Microsoft Windows Server 2008: Configuring Network Infrastructure

Microsoft Windows Server 2008: Enterprise Administration 

Microsoft Windows Server 2008: Server Administration 

Microsoft Windows 7: First Look for IT Professionals

Microsoft Windows 8

Microsoft Windows 8.1: Configuration

Microsoft Windows 8.1: Supporting Windows 8.1

Microsoft Windows Nano Server First Look

Microsoft Windows Performance Monitoring

Microsoft Windows Server 2016

Microsoft Windows Store Apps

Microsoft Windows: Deploying Windows Devices and Enterprise Apps

Microsoft Windows: Managing Enterprise Devices and Apps

Mobile Application Development

Microsoft Windows Server 2012

Microsoft Windows Server 2012 R2: Administration

Microsoft Windows Server 2012 R2: Configuring Advanced Services

Microsoft Windows Server 2012 R2: Designing and Implementing an Infrastructure 

Microsoft Windows Server 2012 R2: Implementing an Advanced Infrastructure

Microsoft Windows Server 2012 R2: Installing and Configuring

NETWORKING CONCEPT

MONGO DB

MS SQL SERVER ADMINISTRATION

MS SQL SERVER INTEGRATION SERVICES

MY SQL

N+

NETWORK SECURITY

312

313

314

315

316

317

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319

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321

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325

326

327

328

329

330

331

332

333

334

335

336

337

338

339

340

341

342

343

344

Nhibernate

NODEJS

OBJECTIVE C

Object-oriented Design

Office 365

Oracle Certified Associate, Java SE 7 Programmer

Oracle Certified Associate, Java SE 8 Programmer

Oracle Certified Java Programmer

Oracle Certified Professional, Java SE 7 Programmer

Oracle Certified Professional, Java SE 8 Programmer

Oracle Database 11g Administrator Certified Associate

Office 365 Services

ORACLE 11G

ORACLE 11G DATA GUARD

ORACLE 11G RAC

ORACLE APPLICATION DEVELOPMENT FRAMEWORK (ADF)

ORACLE APPS

ORACLE DBA

ORACLE GOLDEN GATE

Oracle Golden Gate Certified Specialist

ORACLE PL/SQL

Oracle PL/SQL Developer Certified Associate

ORACLE REPORTS SERVICES

Oracle Database 11g Administrator Certified Professional

Oracle Database 12c Administrator Certified Associate

Oracle Database 12c Administrator Certified Professional

Oracle Database 12c: Oracle Certified Expert

Perl Programming Essentials

ORACLE SOA

ORACLE WEBLOGIC

PEGA

Performance Engineering

PERL

345

346

347

348

349

350

351

352

353

354

355

356

357

358

359

360

361

362

363

364

365

366

367

368

369

370

371

372

373

374

375

376

377

PhoneGap

PHOTOSHOP

PHP

PHYTON

Programming in C++

Programming in HTML5 with JavaScript and CSS3

Programming with ANSI C

Project Management Professional (PMP)® - PMBOK® Guide - Fifth Edition-aligned

Puppet - Beyond the Basics

Python for Data Science

PMI-Agile Certified Practitioner (PMI-ACP)®

PowerShell for Server 2016

PRINCE2® Certification

Professional in Human Resources (PHR)

Programming Cross-Platform Applications in Visual Studio with Xamarin

Programming in C#

Red Hat Certified System Administrator RHEL 7 

Red Hat Linux

REGRESSION TESTER

RESTFUL WEB SERVICES

Ruby On Rails

R PROGRAMMING

R-DATA

RED HAT

Red Hat Certified System Administrator (RHCSA)

SAS Base Programmer

SCALA

Ruby Programming

SAP ABAP

SAP BO

SAP ISU

SAP ONAPSIS (INFORMATION SECURITY TOOL)

SAS

378

379

380

381

382

383

384

385

386

387

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391

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393

394

395

396

397

398

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400

401

402

403

404

405

406

407

408

409

410

Scalding

SCRUM

Scrum- CSPO

SERVER

Server 2016: Identity 

Server 2016: Install, Store, and Compute 

Server 2016: Networking

Service Oriented Architecture

SHELL-SCRIPTING

Scrum-CSM

Secure Programming for .NET

Securing Windows Server 2016

Selenium Automated Web Testing

Senior Professional in Human Resources (SPHR)

SEO

Software Development Fundamentals

Software Development Principles

Software Practices (SCRUM)

Software Practices: Waterfall

Software Programming Fundamentals

SHRM Senior Certified Professional (SHRM-SCP)

Six Sigma Black Belt Certification

Six Sigma Green Belt Certification

Six Sigma Yellow Belt Certification

Skype for Business

Software Design

SPRINGMVC

STRUTS 2

Software Testing Foundations

Software Testing Fundamentals

Software Testing with Visual Studio

SOLID Principles of Object-oriented Design

SPRING

411

412

413

414

415

416

417

418

419

420

421

422

423

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425

426

427

428

429

430

431

432

433

434

435

436

437

438

439

440

441

442

443

SWIFT

Swift Programming

System Center 2016

Systems Security Certified Practitioner (SSCP)

TOGAF 9.1 Advanced

UI/UX

UNIX

Unix OS Fundamentals

User Experience (UX) Design Foundations

Using Jasmine in Testing

Testing Android Apps with Genymotion

Testing Social Media Applications

Testing with Junit

Titanium

TOGAF 9

VISUAL BASIC (VS 6.0)

Visual Studio 2017 First Look

Visual Studio Application Lifecycle Management

Visual Studio Code Cross-platform Code Editor

Visual Studio for New Users

Visual Studio Mobile Center First Look

Using Puppet

Using Vagrant

Vagrant Development Environments

Virtual Reality

VIRTUALIZATION

VMware vSphere 6 Install, Configure, Manage: Part 1

VMWARE

VMware Certified Cloud Associate

VMware Certified Cloud Professional

VMWARE ESX

VMware NSX Network Virtualization

VMware Overview

444

445

446

447

448

449

450

451

452

453

454

455

456

457

458

459

VMware vSphere 6 Install, Configure, Manage: Part 2

VMware vSphere 6.5

VMware vSphere 6.5: Install, Configure and Manage

VMware Workstation 11 Fundamentals

Web API Essentials

Windows Performance Monitoring

Windows Powershell Desired State Configuration

XAMARIN

Windows Embedded 8.1 Industry

Windows Powershell

Web Development Technologies

WEBSERVICE

WEBSERVICE-JAVA

WINDOW SERVER

Windows 10 Creators Update New Features

Windows Devices and Mobility Fundamentals