Things you should know

• Making SmartPlan Tangible– Core Pricing/hartco.com– SmartPlan/SmartSwap Printable Selling Tools– Printable Terms and Conditions

SmartPlan Marketing Collateral

Program & Coverage Details

W3 Overview

W3 Solutions (W3)• W3 Solutions is North America’s leading provider of Extended Service Programs

• %100 Canadian!

• Over 40 years experience – parent company (WGI) founded 1968

• Leading provider of cutting edge technology for the service contract industry

• Provides fully underwritten Performance Protection Plans

• Has an established network of service providers across a diverse range of product categories

• Facilitates an efficient and seamless claims experience

Coverage

• SmartPlan and SmartSwap cover:– Products purchased as new or as recertified.– Products designed for use in Canada.– Products with at least an original 90 day

manufacturer’s written warranty, valid in Canada.

– Mechanical and Electrical defects normally covered by the manufacturer’s warranty.

SmartPlan & SmartSwap

The program offers two basic commencement terms:

Date of Purchase (DOP):

– SmartPlan Notebook Accidental commences Day 31• Term commences on Day 31 from the date the covered equipment was purchased

• One Accidental claim per year (including first)

• Regular coverage extends after expiry of manufacturer’s warranty

– SmartPlan Exchange commences Day 31• Term commences on Day 31 from the date the covered equipment was purchased

• If defective, product can be exchanged once during the coverage term (no repair, auto exchange)

Extension plans (EXT):

– SmartPlan Extension Onsite

– SmartPlan Extension Carry-In

– Coverage commences on the date of expiry of the shortest portion of the manufacturer’s warranty

– Regular coverage extends after expiry of manufacturer’s warranty

– Covers Parts / Labour for repair or ONE replacement

– Replacement satisfies contract (using original OPP as liability limit, does not reduce due to previous repairs.

Features & Benefits

Features…

Fully InsuredComprehensive Parts And LabourCoast To Coast Coverage In Canada Service  CoverageWorldwide Service Coverage Outside Of CanadaPower Surge Protection“No Lemon” Guarantee TransferableNo Deductibles Or Hidden Charges

Fully Insured

• Insured by IAP– An A+ (excellent) rated insurance company

(highest rating possible)

• Funds are in reserve• Guaranteed Protection for SmartPlan

customers• Gives full coverage should something

unforeseen happen in the future

Comprehensive Coverage

Parts & labour coverage– Repaired to original manufacturer's specifications– SmartPlan will pay all labour costs involved in repairing a covered

hardware item– SmartPlan will pay all part costs to replace failed parts– SmartPlan will replace the unit if it is too expensive to repair– Once product is replaced, coverage ends– Power Surge damage is covered

Claims Centre

• Live telephone support– Bi-lingual service – English and French– Toll free – Dealers can contact the centre through phone,

e-mail or fax to facilitate the opening and processing of claims

– Dealers can provide front line to customers – no 3rd party needs to get involved with the customer directly

Dealer Service

• Service is provided by the selling dealer’s A+ Certified Professionals

• Where dealer is not able to service. W3 Service Network is authorized to repair most brands

World Wide Coverage

• Begins after the manufacturer warranty expires and is valid until SmartPlan expires.

• Protects customer’s investment if they travel outside of Canada.

• Customer must have a US or Canadian address

Selling SmartPlan

Bundling

• Bundle must include a desktop, notebook or TV• Can only bundle peripherals; cannot bundle

standalone items, like PDA’s, cellphones, MP3’s• Cannot exceed 7 peripherals• Cannot duplicate peripherals• Internal peripherals do not count as part of the 7

but do count on the desktop or notebook dollar value.

*Following the above rules you would add the total dollar value and sell a SmartPlan tier to cover all items.

Presentation

Everyone, 100% of the time • Give the customer the privilege to make an educated

decision

• We hope the customer never needs to draw on the service, but if they do, we know that they will be well taken care of when they have the coverage.

• We do know that out of warranty failure will be expensive and inconvenient

Summary…

Fully InsuredComprehensive Parts And LabourCoast To Coast Coverage In Canada Service  CoverageWorldwide Service Coverage Outside Of CanadaPower Surge ProtectionTransferableNo Deductibles Or Hidden Charges Gives an excellent tool for customer retentionZero floor space product with a healthy marginFull support from W3 – we’re partners

Thank you!We appreciate your support &

commitment