sbm.sa

Saudi Business Machines – ORACLE Solutions

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Table of Contents

Get to know SBM

SBM Professional Services (PS)

Organization structure Oracle Practice (PS)

Core Team – Leads

Module consultants

Industrial Experience

Dedicated Integration team

Dedicated Change Management team

Oracle Services

SBM Oracle Partnership

SBM Oracle PCoE setup

Key Customers

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Get to know SBM

Saudi Business Machines Ltd. (SBM) is the Kingdom’s leading provider of end-to-end enterprise information technology and telecommunications solutions from International Business Machines (IBM).

Solutions &Services inNetworking

SystemsIntegration

OperationsSupport

BusinessRecovery

Consultation &Implementation

Cutting EdgeEnterprise

GET TO KNOW SBM

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As the Kingdom’s economy steadily kept on growing into the impressive, unstoppable powerhouse that it is today, the establishment of Saudi Business Machines Ltd. (SBM) in 1981 was a natural, inevitable next step, later becoming the General Marketing and Services Representative (GMSR) of IBM World Trade Corporation in Saudi Arabia.

70 years later and SBM are IBM’s leading technology provider in the Kingdom. Together, we have forged a business relationship that laid the foundations of the nation’s IT infrastructure.

We are proud to have made several historic achievements in the Kingdom: In the 1990’s, we restored government IT systems during the Gulf War and implemented a vast ATM network for 45 oil facilities across the country. More recently in the 21st century, we installed the nation’s first Blue Gene supercomputer at King Abdullah University and drove the digital transformation of important branches of Saudi government including the Ministry of Justice.

Today, SBM offers cutting-edge enterprise solutions across every industry in the Kingdom, with its capability as a total solutions provider further enhanced with an unrivaled portfolio of products and services in IBM Systems and Software, Networking Solutions, Systems Integration, Consultation and Implementation, Business Recovery, and Operations Support.

SBM also provides tailored maintenance and support services for a vast range of IBM and non-IBM products. SBM’s entire corporate structure is designed to make the company as flexible and as adaptive as possible to the ever-changing and developing requirements of its customers. The company has access to IBM’s worldwide practices, resources and knowledge bases to implement major ICT solutions in Saudi Arabia.

SBM is an Oracle Platinum Business Partner, Cisco’s Gold Partner, as well as Gold partner for SAP and Microsoft Authorized Licensing Solution Partner in Saudi Arabia. We were recognized in 2001 as one of the first “ISO9001-2000 Certified” Services Organizations in the Kingdom of Saudi Arabia, as a clear testament to our commitment to unrivalled service quality.

We are now IBM’s key business partner in the Middle East and the nation’s leading technology provider, helping the world’s biggest oil producer transition from a resource based economy to a knowledge based superpower.

Working together with our valued business partner IBM, we have built the technological fabric of Saudi Arabia, and our work is far from over. We continue to drive innovation in the Kingdom through our investment in digital talent and infrastructure, and we are strongly aligned with the government’s Vision 2030 drive to be the digital gateway to the Middle East.

The Kingdom’s future is bright and SBM is all in.

Our story in the Kingdom began in 1947, when a small team of technicians from IBM stepped off a plane in Dhahran. When this group of IBM specialists installed the first information-handling system for the Arabian American Oil Company, or, more simply, ARAMCO – little did they know then they were about to lay the foundations of the region’s biggest IT business.

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SBM Professional Services (PS)

The Professional Services (PS) line of business within SBM, also known as Business Consulting Services (BCS), offers high-quality advisory, consultancy, system implementation and integration services across the complete spectrum of IT domains.

SBM PROFESSIONAL SERVICES (PS)

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Organization structure Oracle Practice (PS)

Project Management Office PMP

Oracle ERP PracticeOracle Implementation and Support Services ERP (Oracle e-BS, Oracle Fusion Cloud)

Oracle CRM PracticeOracle Implementation and Support Services CRM (Siebel, Oracle CX Cloud)

Oracle BI & AnalyticsOracle Implementation and Support Services BI (BI, Hyperion, DW, EPM Cloud, Big Data, etc..)

Oracle Education PracticeOracle Implementation and Support Services (PeopleSoft, Oracle Service Cloud, etc..)

ERP Analytics

CRM Education

ORGANIZATION STRUCTURE

ORACLE PRACTICE (PS)

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SBM has over 80 experienced Oracle consultants. More than 30% of resources are Saudi Nationals, where more than 70% of resources are bilingual, including Oracle e-Business Suite & Oracle Fusion Cloud certified resources. Our resources cover complete portfolio of Oracle implementation modules, allowing expertise to deliver Oracle solutions across the enterprise value chain.

Oracle team at SBM is defined in multiple layers. We have a core team of “Leads” & knows as A team. Under each lead then there are respective module consultants.

Core Team – LeadsCore team leads, comprises of very senior consultants with extensive experience of implementing and managing Oracle applications across multiple industries. Leads are responsible for managing resources in their respective domain, which includes; managing team’s expertise and align them with upcoming new technologies in their area, supervise implementation activities across all on-going implementation, lead all complex requirements and solution design etc.

Module consultantsFor every module, SBM has experienced consultants, responsible for delivery of any Oracle implementation project. SBM team comprises of consultants from complete core modules portfolio as in figure above. Key resources CVs (A team) are attached for reference in Appendix A

Industrial ExperienceSBM consultants have diverse and strong experience across multiple industries. SBM has provided Oracle services across all industries.

SADADBanking and Finance

Michelin Juffali Home AppliancesTrading

SEC GCCIAEnergy and Utilities

AramcoOil and GasIMCTC

Defence and Security

MercedesAutomotive

MoI, MoL, ADA, GCCGovernment

Juffali ChemicalsManufacturing

Industrial Experience

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Dedicated Integration team

SBM team compromises of separate experienced integration team. This team comprises of experts with knowledge and experience of different integration and middleware technologies and offer solutions to integration between customer’s system with any third-party system.

Below diagram shows SBM Oracle Practice that covers all functional and technical consultants over most industries.

Oracle Practice

Solution Architectures

Change Managment Team

Oracle BI & Analytics Practice

Oracle ERP Practice Oracle CRM Oracle Education

Integration Team

PMO

Oracle Hyperion Oracle e-BS Oracle Fusion Cloud Oracle Siebel

Oracle CX

PeopleSoft

Oracle Services CloudOracle SCM

Oracle HCM

Oracle FIN

Oracle Lease & Finance

Management

Oracle Property Management

Oracle Projects

Oracle Technology

Oracle Fusion ERP

Oracle Fusion HCM

Oracle Fusion SCM

Oracle Projects

Oracle Property Management

Oracle Lease Cloud

Oracle EPM

Oracle Big Data

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Dedicated Change Management team Oracle Services

Change management is key to success of any IT transformation project. A strong change management can only ensure smooth transition to new system. SBM has a separate dedicated change management team, which comprises of experts with knowledge and experience of managing change in large organizations part of their business transformation strategy.

SBM has partnered with Oracle to provide Oracle Solutions implementation. SBM delivers a comprehensive range of Oracle offerings to ensure optimum planning, deployment, and operation through every phase of implementation life cycle. From expert guidance to complete execution, SBM Oracle services combine the expertise, tools and methodologies to accelerate implementations, transfer knowledge and continuously improve your business.

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SBM ORACLE PARTNERSHIP

SBM Oracle Partnership

• Winner of 4 times Oracle Excellence Award proving our skills and solution capability in delivering Oracle based solution successfully to many of our customers in this region – bringing the best in the most Cost-Effective Way.

• Significant experience of the members of Team SBM, having delivered CX Cloud and Oracle Siebel CRM solutions to many of the entities. With this experience, we have consolidated the standard and best practices adopted for the delivery of the solutions, which would be leveraged to the benefit of delivering a best fit solution in short timeline, with significant cost savings.

• Localized Leadership: We are a compact organization with executive leadership of the company taking personal commitment to the delivery. The easy access to the leadership available gives our customers an assurance that project interests are given the utmost importance.

• Our Collaborate Style: We at SBM, develop solutions along with your process owners / business process champion / key users, so that they see the project as their own. We believe that if employees at large assume ownership of the entire process, success and sustainability become a reality.

• Flexible & Scalable approach: To bring in industry best practices at an affordable cost, we at SBM leverage knowledge from our other implementation of CXM solution and at the same time we customize and scale the approach to the fit your needs and requirements.

• Focus on Outcomes: Our methodologies, techniques, and processes are focused on producing results for our customers and other stakeholders.

• Knowledge Transfer: Our experienced consultants bring the industry knowledge and the product expertise needed for this implementation and transfer it to our client’s organization.

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Key Customers

Oracle ERP Implementation for the holding company

• Finance Management• Human Capital Management• Supply Chain Management

Oracle ERP Implementation. Implementation included:

• Finance Management• Human Capital Management• Supply Chain Management• Advanced Procurement • Budgeting and Planning• Business Intelligence & Analytics

KEY CUSTOMERS

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Oracle ERP Implementation for the holding company

• Finance Management• Human Capital Management• Supply Chain Management

Oracle ERP Implementation for the holding company

• Finance Management• Human Capital Management• Supply Chain Management

Oracle ERP Implementation for the holding company

• Finance Management• Human Capital Management• Supply Chain Management• Property Management

Oracle Fusion Cloud Implementation for the company

• Finance Management• Human Capital Management• Supply Chain Management• Budgeting & Planning

Oracle Fusion Cloud Implementation for the company

• Finance Management• Human Capital Management• Supply Chain Management

Oracle Fusion Cloud Implementation for the holding company (4 companies)

• Finance Management• Human Capital Management• Supply Chain Management• Budgeting & Planning

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Oracle Siebel Implementation• Siebel Services• Siebel Marketing

Oracle Siebel Implementation• Siebel Services• Siebel Marketing

Oracle BI & Big Data Implementation• Oracle BI• Oracle DW

JeddahP.O. Box 5648 Jeddah 21432T +966 12 6104000F +966 12 6651163

RiyadhP.O. Box 818, Riyadh 11421T +966 11 8133333 F +966 11 8133111

KhobarP.O. Box 476 Al Khobar 31952T +966 13 8495000 F +966 13 8829898

JubailP.O. Box 476, Al-Khobar 31952T +966 13 3473925 / 3478927 F +966 13 3473947