SATS TECHNOLOGY Request for Proposal (Prequalification) · Do note that this Request for Proposal...

<Confidential> <Confidential>


Confidentiality:

Do note that this Request for Proposal (RFP) is the property of SATS Ltd. (SATS) and/or its subsidiaries. Any reproduction of its contents (in whole or part) except for the preparation of the Tender must have prior written approval by the designated representatives of SATS Ltd. and/or its subsidiaries.

SATS TECHNOLOGY Request for Proposal (Prequalification) Project Title: Project Tap, Grab, Go (TGG) RFP Number: CT1906J020

Co. Regn No.: 197300678G



TABLE OF CONTENTS

EXECUTIVE SUMMARY ........................................................................................................................ 3

INSTRUCTIONS FOR VENDORS .......................................................................................................... 4

ANNEX 1: SCOPE OF WORK - SUMMARY ....................................................................................... 13

ANNEX 2: VENDOR PROFILE MATRIX ............................................................................................. 16

APPENDIX A (1): ENVELOPE LABEL FOR PREQUALIFICATION SUBMISSION .......................... 19



EXECUTIVE SUMMARY 1. ABOUT SATS

1.1. SATS is Asia’s leading provider of food solutions and gateway services..

1.2. Our Food Solutions include airline catering, institutional and remote catering, aviation laundry

as well as food distribution and logistics. Our comprehensive Gateway Services encompass airfreight handling, passenger services, ramp handling, baggage handling, aviation security services, aircraft interior and exterior cleaning as well as cruise handling and terminal management.

2. BACKGROUND 2.1. To achieve its business objectives, to minimize waste, to achieving economies of scale of raw

materials, menu planning, centralized production, and to provide customer insights through data analytics, the SATS Food Solutions (SFS) team is developing a new business/operating model based on an integrated order management and meal distribution platform.

2.2. This Request for Proposal (RFP) aims to solicit proposals acquire and customise, or develop

an integrated order management and food boxes/lockers platform. Vendors are to propose solutions based on the following options:

Option 1: Design & maintain an ordering system website and integrate food boxes/lockers

platform (refer Annex 1, Part 1 to Part 3 and Part 5 [Optional] ) Option 2: Design & maintain food boxes/lockers platform (refer Annex 1, Part 4 and Part 5

[Optional]) Option 3: Option 1 + Option 2 (refer Annex 1, Part 1 to Part 5)

In the event, Vendors are not able to propose a full turnkey solution, then vendors shall indicate the option in which they are able to fulfil, and their roles and responsibilities to work with different partners to deliver an overall solution.

3. OBJECTIVES 3.1. In order to meet the business objectives, this new business/operating model will be supported

by -

An Order Management System consisting of but not limited to the following : o Website which supports frontend and backend operation for ordering processes. o Vendor can proposed SaaS / bespoke product preferably hosted on Azure, AWS.

If it is a bespoke product, SATS to own its Intellectual property (IP). o Website need to be able to integrate with API with food boxes/lockers, tablets,

Smart TVs and Payment Gateway o Vendor must work with the SATS appointed vendor for payment gateway and 3rd

party penetration testing vendor. o Vendor must work with the SATS appointed food boxes/lockers vendor in the

event SATS select a separate food boxes/lockers vendor for Annex 1, part 4. o Project must be implemented by no later than 15 Nov 2019.

Food boxes/lockers platform o Hardware should be customisable to meet our customer’s needs. It must allow

quick and efficient loading of meals within 10 - 15 minutes. 3.2. SATS Ltd. (SATS) will be acting as Project Manager on behalf of SFS.



INSTRUCTIONS FOR VENDORS SECTION 1: DEFINITION OF TENDER DOCUMENTS Tender Documents shall include items listed in the RFP as well as all other documents issued prior and after the deadline for Submission of Proposal (tender bid). The Tender Documents and additional materials that may modify or interpret, including drawings and specifications, by additions, deletions, clarifications or corrections will become part of the Contract when executed. All Tender documents and clarifications shall form an integral part of a Contract that is to be entered into between SATS and/or its subsidiaries and Vendors. Until a Contract is executed, the Tender Documents and clarifications shall be binding on Vendors. All Annexes listed within, which form part of this RFP, will be issued accordingly as stated below: (1) Annexes within this Main document are (“Prequalification”): Annex 1 - Scope of Work (Summary) Annex 2 - Vendor Profile Matrix Appendix A (1) - Envelope Label for Pre-Qualification Submission Do note that the Non-Disclosure Agreement (NDA) will be provided as a separate document. (2) Confidential Annexes to be released to ONLY eligible vendors after SATS’s acceptance of

the Vendors’ Intent-to-Bid which comprise of the Vendor Profile Matrix and Non-Disclosure Agreement. The Confidential Annexes are as follows (subjected to changes by SATS):

Annex 3 - Tender Application Form Annex 4 - IPT Declaration by Vendor/Contracting Party Annex 5 - Individual Non-Disclosure Agreement Annex 6 - Terms and Conditions on Usage of SATS IT Resources Annex 7 - Sample Banker’s Guarantee Annex 8 - WSH Rules and Regulations Annex 9.1 - Service Level Agreement Annex 9.2 - Service Level Agreement - Incident Management Annex 10 - Information Security Requirements Annex 11 - Infrastructure and Architecture Standards Annex 12 - IT Operations Standards and Guidelines Annex 13 - Application Maintenance Services Annex 14 - Scope of Work (Detailed) Annex 15 - Pricing Table Annex 16 - Standard Contract (“Contract”) Appendix A (2) - Envelope Label for Tender Submission



SECTION 2: SCHEDULE OF EVENTS

EVENT

DATE

Tender Publication 21 June 2019

1 Submission for Pre-Qualification 2 July 2019 , SIN Time 12 noon

Questions from Vendors 24 June 2019 – 28 June 2019

SATS’s Responses to Questions 24 June 19 – 1 July 2019

Notification of Pre-qualification and release of Confidential Annexes 5 July 2019

2 Project Briefing

Date: Monday, 8 July 2019 Time: 2.30pm Venue: SATS Inflight Catering Centre 1, SATS Satay Room Contact Person: Chloe Mai Contact No: +65 9727 3086

Questions from Vendors 9 July 2019 – 24 July 2019

SATS’s Responses to Questions 9 July 2019 - 25 July 2019

3 Submission of Proposal 26 July 2019

Vendor Presentation (onsite at SATS Premises) - tentative

29 July 2019 – 2 August 2019

Appointment of Vendor(s) 22 Aug 2019

1 Refer to 3.2 Intent to Bid 2 Refer to 3.4 Project Briefing 3 Refer to 3.5 Tender Submission



SECTION 3: TENDER PROCEDURES 3.1. Pre-Qualification Criteria Annex 2 (Vendor Profile Matrix) should be completed with sufficient information for SATS and/or its subsidiaries to have a good understanding of the Vendor. Please note that it is not acceptable to reference the relevant sections to e.g. websites, financial reports etc. Kindly fill in the required details. Any false or misleading statements found within Annex 2 (Vendor Profile Matrix) could be grounds for disqualification. For Option 1 (Design & maintain an ordering system website and integrate food boxes/lockers platform), Vendors must meet the following criteria to be eligible: a) Exhibit strong financial stability and viability;

o Ongoing concern for the three most current year-end periods o Positive net profit in two of the three most current year-end periods o Positive net cash flow in two of the three most current year-end periods

b) Have a minimum of 3 years of experience in application development for order management system with integration of payment gateway and two (2) customer references of similar size, within or out of Singapore;

c) Have prior experience in similar projects, especially in Food Solutions. Experience with SATS shall be a bonus but shall not be similar to the two (2) customer references provided in response to item (b) above;

d) Have a sound service delivery framework, project management framework and software development methodology; and e) Have a significant presence in Singapore For Option 2 (Design & maintain food boxes/lockers platform), Vendors must meet the following criteria to be eligible: a) Exhibit strong financial stability and viability;

o Ongoing concern for the three most current year-end periods o Positive net profit in two of the three most current year-end periods o Positive net cash flow in two of the three most current year-end periods

b) Have a minimum of 2 years of experience in delivery of food boxes/lockers solution to customer and two (2) customer references of similar size, within or out of Singapore.

c) Have a presence in Singapore / partner to work with in Singapore. For Option 3 (Option 1 + 2), vendor must meet the requirements as stated in Option 1 & 2.

3.2. Intent to Bid (Submission for Pre-Qualification) To participate in this RFP, the following is required Send the following documents to the address provided below.

ONE (1) set of Non-Disclosure Agreement (NDA) duly signed by your authorized signatory

TWO (2) sets of Annex 2 (Vendor Profile Matrix) Address:

Secretary, Tenders Committee (Non-Foodstuff and Other Equipment)

C/O SATS Security Entrance Gate SATS Inflight Catering Centre 1

20 Airport Boulevard Singapore Changi Airport

Singapore 819659 *Note: For identification purposes, the cover of the documents (including the envelope – please use the envelope label shown below) MUST be clearly marked with ‘PREQUALICATION TENDER FOR CT1906J020 PROJECT TAP, GRAB, GO (TGG)’



Tenderers must have the documents deposited into the BLUE SATS Tender Box located at the above-mentioned location. Please use envelope label provided for under Appendix A (1).

Figure 1: SATS Tender Box for Tender Proposals Submission

All application documents must be signed and company-stamped before they are submitted. Fulfilment of all the criteria above does not imply SATS’s and/or its subsidiaries acceptance of your intention to bid. No reasons will be given to the unsuccessful Vendors. The time specified in Section 2: Schedule of Events under Submission of Proposal must be strictly adhered to. Any documents delivered after the Submission for Pre-Qualification for whatever reason shall not be considered. Fax submission is ONLY applicable to Overseas Vendors whom do not have an office presence in Singapore. For fax tender submission, the steps mentioned below must be fulfilled:

Step 1: Overseas Vendors may fax Tender Submission to SATS Central Purchasing and Tenders Management at (65) 6543-2502.

Step 2: Vendors are required to verify receipt of their fax with Manager Central Purchasing and Tenders Management at (65) 6548-2061 or (65) 6548-2080. When faxing, ONLY the ‘Tender Application Form’ and ‘all pages with costing’ are required.

Step 3: Original Submissions of Pre-qualification MUST be deposited into the BLUE SATS Tender Box within three (3) working days starting from the date and time of Submission of Proposal as stated in section 2: schedule of events. Otherwise, the Tender Submission will not be valid.

Strictly no online or e-mail submission is permitted. Late submissions will not be accepted. 3.3. Contact Person If there is a need to seek clarifications, requests should be sent as an attachment in Microsoft Word document to: Contact Person: Chloe Mai Email Address: [email protected] cc: [email protected], [email protected] ALL communications between the vendors and SATS and its subsidiaries shall be through the above email address. When submitting questions, the identity of the Vendors’ representative must be clearly indicated. The email shall in such cases, follow the format as stated below: (1) Name of vendor; (2) Date of submission; and (3) Document Number e.g. Vendor XXX, 06 Feb 2014, Document 1 of 1 etc… As to clearly specify how many email(s) and attachment(s) constitute the full proposal. All questions must be sent to SATS and/or its subsidiaries before the deadline indicated in Section 2: Schedule of Events. SATS and/or its subsidiaries will respond to the questions in writing. All the questions and the corresponding responses prior to the Submission of Proposal date will be made known to all Vendors (where possible) without revealing the identity of the source of the questions.

mailto:[email protected]





If the solution includes a partnership of service providers, the Prime Vendor will be the sole party that communicates with SATS and/or its subsidiaries during the Tender process. 3.4. Project Briefing Each Vendor is only allowed to send a maximum of three (3) representatives to attend the project briefing. Attendees whose organization has not submitted the completed documents stated in Section 3: Tender Procedures, paragraph 3.2 will not allowed to attend the project briefing. Attendees are required to exchange their NRIC or Passport for the Visitor Pass at the respective SATS location(s) stated in Section 2 of this document. Do note that any changes to the attendees list must be submitted to SATS at least three (3) working days prior to the vendor briefing for security clearance. 3.5. Terms and Conditions of Tender The responses (including clarifications) to this RFP are expected to be included in the Contract should the Tender bid be successful. 3.5.1 General Conditions SATS and its subsidiaries reserve the right to discontinue with the RFP process at any time and make no commitment, implied or otherwise, that the RFP will result in a business transaction with one (1) or more Vendors. SATS and its subsidiaries are not under any obligation to pay Vendors for information received. This RFP does not commit SATS and its subsidiaries to pay for any costs incurred by Vendors in responding to this RFP, nor does it commit SATS and its subsidiaries to procure products and/or contract for services. 3.5.2 Terms of Applications Application of Tender by Vendors constitutes acceptance by Vendors of all terms and conditions printed on this form and all other attachments hereto. Upon acceptance of the Tender Documents, Vendors undertake to submit their proposal by the allotted time unless the Vendor(s) declares in writing, prior to the Submission of Proposal date, their intention not to bid for the Tender. If the Vendor is a corporation, the Annex 3 (Tender Application Form) must be signed by an authorized officer of the corporation and stamped with the name of the corporation. No alteration in the Annex 3 (Tender Application Form) is allowed. Do note that Annex 3 (Tender Application Form) will be provided under the Confidential Annexes and released only upon prequalification. Vendors shall undertake the preparation of their Tender Submission at their own cost including travel to Singapore, if any, during the Tender process. 3.5.3 Vendors’ Responsibility Vendors shall undertake the preparation of their Tender Submission at their own cost including travel to Singapore, if any, during the Tender process. The Submission of Proposal represents that the Vendors have read and understood the Tender Documents. Whenever possible, the appointed Vendor shall identify sources of government grants (i.e. funding) for SATS’ consideration. In the event SATS is awarded a government’s grant (i.e. funding) for this project, the appointed Vendor shall provide all necessary supporting documents, including but not limited to,



technical, functional, and commercial documentation for the purpose of the funding. The appointed Vendor shall be required to comply with all terms and conditions of the government grant. The appointed Vendor shall be required to attend and prepare for ad hoc on-site reviews and audits arising in accordance to the government grant for this project. 3.5.4 SATS’s Obligations to Vendors SATS or its subsidiaries will assist Vendors whenever and wherever possible in determining local conditions and clarification of the Tender Documents. SATS may reject any, part of, or all Tender Submission and waive any informality or irregularity in any Tender Submission received. No reason shall be given to any unsuccessful Vendors for not being awarded the Tender. 3.5.5 Acceptance of Tender SATS and/or its subsidiaries shall not be bound to accept the lowest of any Tender Submission nor is it liable for any claim for whatever costs that may be incurred in the preparation of the Tender. SATS and/or its subsidiaries reserve the right to accept and award the whole or part of the Tender Submission.

3.5.6 Notification of Vendors All Vendors will be notified of the award as soon as approvals by the relevant committees have been given. Vendors shall be notified in accordance to the timeline stated in Section 2: Schedule of Events (subjected to changes by SATS). Do note that Confidential Annexes shall only be released to shortlisted vendors. 3.5.7 Award of Tender All sub-contractors or assigned Vendors shall be named within the proposal. SATS and/or its subsidiaries reserve the right to reject sub-contractors or assigned Vendors without giving reasons, whereby the Vendors will have no right to make changes to the final price in terms of compensation and/or replacement. SATS and/or its subsidiaries may, at their discretion, award part of the products and/or services to other Vendors. Vendors are obliged to co-operate with each other including working with SATS’s and/or its subsidiaries’ vendors to deliver a solution that complies fully with the overall system (business and technical) specifications as specified in the RFP. 3.5.8 Communications After the tender publication date, the vendors shall not communicate directly or indirectly with SATS or any of the employees of SATS in regard to the progress of the Tender (unless otherwise specifically stated within the Tender documents), other than through the official channel (refer to Section 3.3: Contact Person). SATS shall communicate the results of the Tender to the vendors in writing. The breach of this term and condition by the vendors, their employees or agents shall render the vendors to be disqualified from this Tender exercise or any future tender exercise. 3.5.9 Conformance with Agreed Specifications All works must be carried out in accordance with the Tender Documents that have been agreed to by SATS and/or its subsidiaries and Vendors.



All title, ownership and other intellectual property rights in any software customization and related documentation created or otherwise developed pursuant to this Tender vest in SATS. By submitting the Tender, Vendors agrees to assign to SATS any intellectual property rights that subsist in or arise from the deliverables of any software customization and related documentation created or otherwise developed pursuant to this Tender. If vendors do not agree to the assignment, they must explicitly specify the reasons in the RFP submission, subjected to approval by SATS. 3.5.10 Gifts, Inducements and Rewards Vendors are advised to refrain from offering gifts and rewards in any form or manner to any SATS employee in relation to the obtaining or execution of any contract with SATS, whether or not the like acts are performed by the Vendors or persons acting on his/their behalf with or without the knowledge of the Vendors. SATS shall terminate the Contract, forfeit the deposits and debar the Vendors for any appropriate period of time if it is proven that the Vendors has offered and/or given gifts and rewards in obtaining or in execution of any contract. 3.5.11 Date Compliance

The Services and/or Hardware and/or Software are and will be free from date compliance problems and the performance or the functionality of the Services or obligations to be performed under the Tender and Contract shall not be affected, impeded or interrupted by the entry or processing of any data value or date dependant function, whether such date is past, current or future. 3.5.12 Contract The successful vendor is required to enter into a Contract with SATS and/or its subsidiaries within fourteen (14) days from the award of the Contract, failing which SATS reserves the right to award the Contract to another vendor. 3.5.13 Security Deposit The successful vendor shall pay a deposit equivalent to five (5%) of the annual value of the Contract as Security Deposit. If the security deposit is below $2,000, the amount shall be paid by a crossed cheque drawn in favour of SATS Ltd, SATS Airport Services Pte Ltd or SATS Catering Pte Ltd or Singapore Food Services Pte Ltd or any of its subsidiaries, as the case maybe. If the security deposit is $2,000 and above, a banker’s guarantee valid for the period of Contract will be acceptable, provided such guarantee undertakes to meet all claims arising during the period of Contract. This deposit shall be retained for the duration of the Contract and shall, after liquidated damages, if any, have been deducted, be refunded to the successful vendor at the end of the Contract. No Interest shall be paid on the deposit. Note that security deposit is mandatory and vendors are to comply.



3.5.14 Payment Terms/Scheme

Vendors will follow the Payment Terms/Scheme in accordance with the payment milestones stated by SATS under Annex 15 (Pricing Table). SATS and/or its subsidiaries have the right to terminate the Contract signed between SATS and/or its subsidiaries and the Vendors at any time giving thirty (30) days prior written notice. Should this occur, SATS and/or its subsidiaries will pay for work rendered up to date of termination. 3.5.15 SATS Supplier Code of Conduct The Vendor shall at all times duly comply with the terms of the Supplier Code of Conduct as may be updated from time to time and which may be found at https://www.sats.com.sg/Tenders/Notices/SATS-Supplier-Code-of-Conduct.pdf.

https://www.sats.com.sg/Tenders/Notices/SATS-Supplier-Code-of-Conduct.pdf



SECTION 4: FORMAT FOR SUBMISSION OF PRE-QUALIFICATION Each proposal should be structured in a clear, straightforward manner and in accordance with the outline of the respective sections herein. Vendors should exercise care to present only realistic, attainable commitments in their proposal. All Forms stated below must be presented in the format listed herewith and signed by an authorized signatory. Enclose within: 1. Non-Disclosure Agreement (NDA) 2. Annex 2 (Vendor Profile Matrix) Part 1: Non-Disclosure Agreement (NDA) Enclose a copy of the duly signed NDA in this part. No changes are allowed on the terms and conditions of SATS Non-Disclosure Agreement. SATS and/or its subsidiaries reserve the right to share your response to the RFP with its advisors, if required. Note: Vendors must have Non-Disclosure Agreement(s) with their sub-contractors. Part 2: Vendor Profile Matrix Enclose the completed Annex 2 (Vendor Profile Matrix) in this part. Please note that it is not acceptable to reference the relevant sections to e.g. websites, financial reports etc. Kindly fill in the required details. Any supporting information/documents shall be provided as attachments to the Vendor Profile Matrix. Do note that incomplete information could lead to disqualification.



ANNEX 1: SCOPE OF WORK - SUMMARY Project Scope Elements To implement an ordering system website with integration with payment gateway, API for food boxes/lockers and card reader/kiosks. Phase 1: Design an integrated order management and food boxes/lockers platform for a minimum of three (3) sites by no later than 15 Nov 2019

The ordering system must integrate seamlessly with the payment gateway, food boxes/lockers, meal collection tablets/kiosk, etc

The system will have calorie management feature.

A minimum of 25 food boxes/lockers, 9 tablets and 25 Smart TVs across 3 sites to be deployed

Develop Training Manual for Web Administrator and Self Help guide for people who access the website.

Provide Training for Web Admin and SATS Admin

Maintain and support the website and food boxes/lockers after go-live Phase 2: Extend integration of the order management and food boxes/lockers platform to another five (5) sites by no later than Dec 2020

Integration with an additional 46 food boxes/lockers, 17 tablets and 46 Smart TVs for another 5 sites

Enable SFTP interface to our ERP system to create/edit/delete Sales Order based on interface frequency.

The phase shall include improvement to website to enable backend to analyse consumer’s behaviour and improve consumer’s engagement

Maintain and support the website and additional food boxes/lockers after go-live Functional Requirements

Part 1: High Level Business Processes

System shall be able to support the business process flow as listed below:

Onboard

1. Our customers will provide list of information of Staff and their department 2. Staff can activate their account by verify their information (Staff name, department, etc) and

purchase an access card through the system - The access cards will be used to identify the staff, his/her orders and meal food boxes/lockers location during meal collection

3. Customer Admin/SATS Admin will issue access card to the staff.

Ordering

4. Before cut-off time, staff can pre-order/top-up their meal plans & make payment. Following are proposed meal plan types -

a) Subscription (e.g. purchase Subscription A at $13, it entitles staff to choose $2.50 credit meal on Monday, Wednesday, Friday and $3.00 credit meal on Tuesday, Thursday)

b) Meal credit (any meals that is under this meal credit can be collected on FCFS basis on the collection date), or

c) Pre-ordered meals (selection of a specific meal for the particular day)



5. Alternatively, the customer Admin can do bulk order for staff. Consolidated csv file to be generated for staff to upload to our ERP System for billing purposes.

6. Before Cutoff time, all staff (from Step 4 / Step 5) are allowed to change/top up their meal.

System will not allow refund or meal downgrade but value can be refunded by providing promo code / refund by stored value in account.

Meal Preparation 7. After cutoff time, following reports will be generated and emailed to the respective operation

teams and/or central kitchen: o Consolidated meals required by all sites and for each customer o Delivery Order o Meal loading plan for food boxes/lockers

8. After kitchen prepared the meals are delivered to the respective sites. Meal Collection

9. There is 2-3 dining sessions for meal collection at the respective sites. Before each collection time, the operation team will load the meals in to the respective food boxes/lockers. Each Dynamic Display (Smart TVs) will show the loader where the meals are to be loaded.

10. Staff will queue and tap their access cards. The tablet/kiosk will show the choices based on their meal plan.

11. Staff choose and tablet will display which box to collect the item. 12. Staff collect their meal from the designated food boxes/lockers location and their choice is

recorded in their profile in website.

Part 2: Website Frontend

1. The website design shall be responsive and optimized. The following UI shall be provided by the vendor:

Website for Staff and customer Admin to order the meals through their mobile device and/or PC.

GUI for food collection using the tablet

GUI for the Dynamic Display (Smart TV)

2. Website content should include but not limited to the following -

S/N Pages Explanation

1 Generic Login Page Staff regardless of their companies will login through the same portal

2 Main Page After Login, Main Page shall display company logo, company name, announcement dashboard and calorie management.

3 Ordering To create, update and view new order / past order.



Management

4 Account Management To update account login id, password, meal preference and personal details

5 Feedback Form Online form for Staff to feedback to SATS

6 FAQ Frequently asked questions

3. Calorie management feature shall be enabled for staff to track their calories.

Part 3: Website Backend

1. Website should be scalable to enable SATS Admin to easily setup a new customers with pre-configurable settings. The system shall have modules such as:

i. Customer Account Management ii. User Account Management iii. Catalogue and Pricing Management iv. Reporting v. Web Content Management System vi. Food boxes/lockers integration management vii. ERP interface management

2. For Web Content Management, SATS Admin shall easily

upload announcements for specific company / all companies based on user group

edit FAQs in the FAQ page

3. User account password requirement must be setup in compliance to SATS password policy.

Part 4: Food boxes/lockers platform

1. Food boxes/lockers design must be customisable 2. The design of the food boxes/lockers shall be not exceed 1.2m height. 3. It must allow quick and efficient loading of meals within 10 - 15 minutes. 4. Temperature of food must be able to set to 40-50°C for warm holding and 3 - 7°C for chilled

holding. 5. Food boxes/lockers platform must seamlessly integrate to the order management system 6. Vendor shall ensure that warranty for hardware shall align to start after phase 1 and 2 go live

dates. 7. Vendor to provide corrective and preventative maintenance services

Part 5: Peripheral System [Optional]

1. Vendor to supply and install tablets, tablet stands, Smart TVs, Smart TVs mounting



ANNEX 2: VENDOR PROFILE MATRIX Please complete the Matrix briefly (URLs are not acceptable). Additional information can be given as an attachment and / or in the relevant parts of your tender proposal.

Category/Section Description

A. Corporate Information

Company’s Name and Address

(i.e. company bidding for this tender)

Year of Incorporation

Parent Company Name and Address (if any)

Mission and Direction

Core Competencies / Business

Revenue for the 3 most current year-end periods

of company bidding for this RFP

(in the currency of Singapore Dollars)

Net Profit for the 3 most current year-end periods

of company bidding for this RFP

(in the currency of Singapore Dollars)

Technology / Business Partner

Contact Person’s Name, Job Title, email

address, mobile & DID contact no., fax no.

B. Experience

Relevant Project Experience

- number of years

- state the projects title (a brief description can

be given as attachment)

- state what are the related integration

experience as follows:

o which payment gateway is used

o API to distribution platform

o others (pls elaborate)

Food Solutions Project Experience






SATS Project Experience



List three (3) relevant Customer References to

this project, other than the references that have

been stated above

(no duplicate customer references)

- number of years

- state the project title (a brief description can

be given as attachment

C. Order Management System - Product Features

Product Overview

Technology Platform (e.g. DotNet, J2EE, C etc)

Client (e.g. browser-based, Java client, etc)

Server (e.g. Windows, Unix, etc)

DBMS (e.g. Oracle, SQL*Server, etc)

Interfaces Supported (e.g. MQ-Series, Web

Services etc)

Years in Market

Estimated Market Share

Hosting Environment (e.g. Azure, AWS)

[For SaaS Product only]: please provide certified

report(s) that certify that their software have

complied with strict security, quality and audit

controls and have met international and industry-

specific compliance standards (e.g.

ISO9001:2015, ISO27001:2013, 3rd party

security test audit certificates, etc)

Payment Gateway

(e.g. Stripe, PayPal, eNETS, eNETS QR , NETS

Instore, Red Dot Payment, FirstData)

D. Resources

Number of Staff Worldwide

- Total

- Technical (Consultant, Engineer, etc)

- Post Implementation Support

Number of Staff in Singapore




- Total

- Technical (Consultant, Engineer, etc)

- Post Implementation Support

State the number of staff and the total number of

years for each technology skill set / design

standard in:

Web Design

J2EE

DotNet

Web Services

Weblogic

MQ-Series or equivalent

Oracle 10g and above

SQL Server

RF Technology

Others (please specify)

E. Project Management

Development Methodology Adopted

Development Model (on-site/off-shore/ hybrid)

CMM, ISO or equivalent Certification

F. Information Security and Quality Assurance

State whether your organisation has a series of

documented Information Security policies and

Quality Assurance policies.

Existing Information Security policies (Yes / No)

Existing Quality Assurance policies (Yes / No)

G. Food boxes/lockers - Product Features

Product Overview (please provide a specification

of the product as attachment)

API Supported

Years in Market

Is product customisable to SATS needs (i.e. food

boxes/lockers dimension)

List two (2) relevant Customer References that is

currently using this product.



APPENDIX A (1): ENVELOPE LABEL FOR PREQUALIFICATION SUBMISSION

TO DEPOSIT INTO BLUE SATS TENDER BOX Envelope Label: Tender No: CT1906J020 Tender Closing Date and Time: 2 JULY 2019 – 12 NOON, SINGAPORE TIME Tender Description: PRE-QUALIFCATION TENDER FOR PROJECT TAP, GRAB, GO (TGG) Tender Conducted by: SATS CENTRAL PURCHASING AND TENDERS MANAGEMENT (Tel No.: +65 65482080)

TO:

SECRETARY TENDERS COMMITTEE (NON-FOODSTUFF & OTHER

EQUIPMENT)

C/O SATS SECURITY ENTRANCE GATE

SATS INFLIGHT CATERING CENTRE 1

SINGAPORE 819659

FROM:

Name of Business Firm/Company :

Address:

Telephone and Fax Number:

Contact Person(s):

SATS TECHNOLOGY Request for Proposal (Prequalification) · Do note that this Request for Proposal...

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Transcript of SATS TECHNOLOGY Request for Proposal (Prequalification) · Do note that this Request for Proposal...