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Transcript of SAROJ GUPTA CANCER CENTRE AND RESARCH INSTITUTE 24X7 Emergency Room 24x7 Pharmacy. 24X7 ambulance...

  • SAROJ GUPTA CANCER CENTRE AND RESARCH

    INSTITUTE

    NAME- SWAGATA SARDAR

    STREAM- BHM 6 TH

    SEM.

    ROLL- 15403315033

    REGISTRATION NO.- 151541310033 OF 2015-2018

    COLLEGE NAME- DINABANDHU ANDREWS INSTITUTE OF

    TECHNOLOGY MANAGEMENT

  • ACKNOWLEDGEMENT

    Success of any project depends not only on any single person but on the team effort. Proper

    guideline, encouragement and effort help to make a project successful. I would like to pay my

    gratitude to all the people who help me in the completion of my project. I am very much

    thankful and highly obliged by the help and cooperation provided by the stuffs and authorities

    of “SAROJ GUPTA CANCER CENTRE & RESEARCH INSTITUTE” regarding my

    project. I would also like to give thanks to:-

    i. Mr. Arnab Gupta ( Director)

    ii. Mr. Debabrata Sadhu (Manager of Human Resource dept.)

    iii. Mrs. Subrata Siddhanth (Asst.manager of Human Resource

    dept.)

    For completion of my project which is a part of my 5 th

    semester of B.H.M course. I would

    like to show my greatest appreciation to Dr. SANJUKTA NANDY & Prof. Mr. SURAJIT

    DAS for tremendous effort and support. Without her encouragement and guidance this

    project would not have been so successful.

  • THANK YOU TO ALL

    DECLARATION

    This is to certify that the dissertation entitled “A study On Patient Flow

    Management” of SAROJ GUPTA CANCER CENTRE &RESEARCH INSTITUTE

    has been prepared by Swagata Sardar herself in partial fulfilment of the requirement

    of BHM degree in Maulana Abdul Kalam Azad University of Technology, West

    Bengal.

    I, Swagata Sardar, hereby declare that all the information and facts provided here are

    based on my own findings and studies at SAROJ GUPTA CANCER CENTRE

    &RESEARCH INSTITUTE. The contents of report are a true experience of my

    efforts.

    Signature of the student

    Place: Kolkata

  • Date:

  • CONTENTS

     Introduction

     Objectives

     Methodology

     Hospital profile

     Specialized Department

     Problem Identification

     Conclusion

     Recommendation

     Bibliography/ References.

  • ABOUT THE HOSPITAL

    SGCC&RI (formerly known as Cancer Centre Welfare Home & Research Institute)

    Is the only Indian cancer hospital to boast of a sprawling 16 acres of land with trees,

    garden and water bodies that create an ambience of being cared for in the lap of

    nature. In early 1973 seeing the plight of cancer patients, who failed to get even a bed

    ,not to talk about cancer care, Dr. Saroj Gupta ,then a young Radiotherapist formed a

    society with a group of doctors, social workers and philanthropists. His mission was

    to form a Cancer Centre for cancer patients and their families, with special emphasis

    on the under privileged people. At Thakurpukur on a piece of marshy land donated by

    the family of Late Chintaharan Das. Over a period of 3 decades with unimaginable

    help from mall life walks of life starting from poorest of the poor and school children

    to different industrialists and celebrities , the hospital now has become 311 bedded

    dedicated cancer hospital now re-named as “SAROJ GUPTA CANCER CENTRE &

    RESEARCH INSTITUTE”.

  • VISION-

    Service with gratitude , compassion ,care and respect to individuals through

    transparent and cost effective measures, irrespective of caste, creed, religion and

    financial status.

    MISSION-

    I. Emerge as a premier institute of Eastern India in the Diagnosis, treatment &

    Cure of cancer at affordable cost with best possible infra structure along with

    compassionate and trained Medical and Paramedical staff.

    II. Be a pain free hospital. Reach out to terminal patients with best supportive

    care (palliative care) though IPD ,OPD and Home care.

    III. Excel in academics by promoting Post graduate super specialty courses,

    paramedical courses &PhD program.

    IV. Active Research to find out causes of Cancer, its prevention ,better molecular

    diagnostics and customized treatment for each patient.

    V. Carry out Cancer Awareness programmes in rural & urban areas for primary

    and secondary prevention.

    FACILITIES OF THE HOSPITAL-

     24X7 Emergency Room

     24x7 Pharmacy.

     24X7 ambulance service

     5 operating room.

     Home care service

    OTHER FACILITIES-

    1.Central Enquiry-

    For all public information related to Hospital Inpatients..

    2. Cash & Billing-

    Multiple service counters handle all Cash & Credit transactions relating to patient services,

    apart from Pharmacy.

    3. In House Pharmacy with Resident Pharmacists

    For all prescribed medications required at any time, by the patients. Pharmacy related

    financial transactions are processed here.

    4. Transfusion Medicine Service (Blood Bank)-

  • For some unavoidable technical and administrative problems, our Blood Bank had to be

    closed down for some time. However, for the benifit of the patients of this Institute, we

    maintained a system of operation through which the patients of this Institute received there

    requirements of blood/its components from other recognized Blood Banks of this city. We

    arranged it in such a way that the patient`s relations did not have to run around the city to

    bring Blood/Component for their patients. We have taken all the Necessary steps so that the

    Blood Bank could be reopened shortly.

    5. Ambulance Services

    The Hospital owns a fleet of Ambulances, which transport OPD/ Inpatients within the

    Hospital, from one block to another, as well as to & from the Hospital. Ambulance Services

    also take care of domiciliary Service for the palliative care unit.

    LOCATION

    VENUE:

    SAROJ GUPTA CANCER CENTRE AND RESEARCH INSTITUTE

    Mahatma Gandhi Road, Thakurpukur, Kolkata, West Bengal 700063 Hours:

    Open 24 hours

    Phone: 033 2453 2781

    WEB- www.cancercentrecalcutta.org

    https://www.google.co.in/search?q=saroj+gupta+cancer+centre+%26+research+institute+hours&sa=X&ved=2ahUKEwjo7oey2dzaAhVJtI8KHZOLA58Q6BMwEXoFCAAQ-gE https://www.google.co.in/search?q=saroj+gupta+cancer+centre+%26+research+institute+phone&sa=X&ved=2ahUKEwjo7oey2dzaAhVJtI8KHZOLA58Q6BMwEnoFCAAQgAI http://www.cancercentrecalcutta.org/

  • INTRODUCTION OF

    ‘PATIENT FLOW MANAGEMENT’

    As there are numerous the technological advances in diagnosis. Medication, procedure and modification,

    procedure and modification in healthcare reimbursement plans, the mode of healthcare has been gradually.

    Shifting away from the inpatient setting to the outpatient basis. Blockage in the flow can increase waiting

    time, when patient flow is handled well it is represented by short wait at the registration examination,

    diagnosis testing, surgery, placement in beds and discharge.

  • Patient Flow-

     What is it and how can it help me?

    More and more people are using the term “patient flow”. The term flow describe thr progressive movement

    of product, information sand people through a sequence of processes.

    In healthcare flow is the movement of patient , information or equipment department staff

    group of organisation as a part of patients care pathway. Patient flow means movement of patient through

    multiple stages of care.

     When does it work best?

    Patient referred to and treated in hospitals and systems that “keep the flow” and “keep things moving” will

    have quicker referral to treatment times. Any waits that occur will be necessary either for clinical reasons

    or due to patients choosing to wait (for example, the time needed to make a decision about wheather or not

    to do a registration)

     How to use it

    This is useful to structure the overall approach to importing patient flow ,and thereby reducing delays, it

    links up to tool and other guides that provided more detail.

     Factors affecting patient flow I. Volume of patients or daily basis

    II. Types of patient seen in terms of stages care.

    III. Clinic policies or frequency of the patient visit

    IV. Type of provider they should see.

    V. Size and composition of providers and staffing admission.

     Reasons for delays in patient flow I. Waiting for doctor or test result

    II. Waiting for an ambulance or patients attendents for patient admission.

  • III. Waiting for to complete the registration.

     Principle of patients flow management

    I. Observe the movement pattern, volume, distance travelled and analysis length of