SAP TM Daily Support
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SAP TM daily Support Super Users: appointed Users 1 st Level Support: Area APCO’s 2 nd Level Support: Regional APCO’s 3 rd Level Support: Corporate APCO’s 1 st level COFIDI Support SAP TM to PI support: Area & Regional APCO’s using SAP LogonPad Cristobal Aros Ivan Alvarez Laura Coy Nieto Jennifer Palmer Denise Hamilton PI to COFIDI FTP support: Regional APCO’s using SAP LogonPad Laura Coy Nieto Jennifer Palmer Denise Hamilton FTP to COFIDI support: Area APCO’s & MX IT Supervisor testing directly on FTP server Cristobal Aros
description
sap tm
Transcript of SAP TM Daily Support
SAP TM daily Support Super Users: appointed Users 1st Level Support: Area APCOs 2nd Level Support: Regional APCOs 3rd Level Support: Corporate APCOs
1st level COFIDI Support
SAP TM to PI support: Area & Regional APCOs using SAP LogonPad Cristobal Aros Ivan Alvarez Laura Coy Nieto Jennifer Palmer Denise Hamilton
PI to COFIDI FTP support: Regional APCOs using SAP LogonPad Laura Coy Nieto Jennifer Palmer Denise Hamilton
FTP to COFIDI support: Area APCOs & MX IT Supervisor testing directly on FTP server Cristobal Aros Ivan Alvarez Guillermo Martinez (IT supervisor)
2nd level COFIDI Support Pikett Service 24/7 support