SAP SOLUTION MANAGER.doc

SAP Solution Manager

The SAP Solution Manager is a platform which provides integrated support of the life-cycle of a business solution, from the Business Blueprint via configuration to production operation. The SAP Solution Manager provides central access to tools, methods and preconfigured contents, which you can use during the evaluation and implementation, as well as in operation processing of your systems.

The SAP Solution Manager also provides an authoring function, with which you can create your own project templates, which you reuse in an implementation. The SAP Solution Manager is thus also a tool for SAP partners and companies performing a global rollout.

You can manage and monitor systems and business processes in your solution landscape in operational processing. You can set-up and run your own solution support with the SAP Solution Manager.

SAP Solution Manager features and functions include:

SAP Business Suite implementation and upgrades SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.

Change control management SAP Solution Manager controls all software and configuration changes of the IT solution. This includes the approval process for change requests, the deployment of changes, and later analysis of changes. This ensures quality of the solution and enables traceability of all changes.

Testing SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.

IT and application support The service desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.

Root cause analysis The diagnostics functions in SAP Solution Manager allow identification, analysis, and resolution of problems, even in heterogeneous environments. This helps to isolate general performance bottlenecks, to isolate exceptional situations, to record the activity of single users or processes, and to identify changes to the productive landscape. As a result, problem resolution is accelerated and business availability increased.

Solution monitoring SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.

Service-level management and reporting SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provide a consolidated report containing the information you need to make strategic IT decisions.

Service processing SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.

Administration Administration tasks are mainly executed locally on the involved systems, but can be accessed and triggered from a central administration console. The administration work center in SAP Solution Manager offers a central entry point and unified access to all SAP technology.

Tools for implementing mySAP and creating templates

The SAP Solution Manager gives you central access to the tools which you need to implement your business solution. These include:

the Roadmap, which leads you through all phases of the implementation

the Project Administration, with which you can manage planning schedules, human resources and other project data

a working environment for creating the Business Blueprint, in which you can select the business processes you need and specify the project scope

Business Configuration Sets (BC Sets), with which pre configuration can be imported into systems and documented

the implementation guide (IMG), with which you can customize the selected business processes

the Customizing Scout, with which you can compare customizing in selected mySAP.com components with customizing in SAP R/3

the Customizing Scout, with which you can synchronize customizing in mySAP.com components with customizing in SAP R/3

the Test Workbench, with which you can organize tests at the end of a project phase

the project analysis

An authoring environment, with which customers and partners can create their own templates, is delivered with the Solution Manager. Partners can use this authoring environment to:

add your own expertise to the pre configuration and documentation which SAP delivers

create materials for evaluation and implementation which are specifically tailored for your customers

Customers can use this authoring environment to:

save pre configuration and documentation centrally

Create a template which can, for example, be passed on to subsidiaries in a global rollout.

Functions in operational processing

The SAP Solution Manager provides services and checks for operational processing:

1. Services: use remote SAP services and monitor their status

2. Solutions: set-up solutions and business processes, create and monitor issues, get an overview of the complete solution, manage service levels

3. system monitoring and administration

4. business process monitoring

5. software changes: Best Practice documents and software change management services

6. integrated message processing for your internal support organization and extended remote support by SAP

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