SAP Screen Personas session CD108 at TechEd 2013

Sylvia Barnard and Vinayak Kini M, SAP Custom Development Sebastian Steinhauer and Peter Spielvogel, SAP Imagineering – October 2013

TechEd CD108SAP Screen Personas The power to improve your user experience

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.


Agenda

History of SAP Screen Personas

Architecture

Flavor creation process

Demo – Building screens Global settings Visual elements Merging tabs Basic scripting Table operations

System administration

Business value

Further Information

History of SAP Screen Personas


1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

We started with a customer’s need for a better usability

Architecture


1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

Non-disruptive add-on lets you personalize the UX

Flavor creation process


Before you start using Personas, understand the process

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

Identify Processes

Simplify Processes

Analyze Data Requirements

Build Screens Using Personas

Automate Where Appropriate


It takes a team to deliver a successful Personas project

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

Business process

expertise

Design skills

Personas knowledge


Process

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

Discover Design Develop Effective Task Flow


Process

DiscoverDetermine who, why, task triggers, task steps, fields, and issues

Kick off meeting to determine roles, key tasks, number and scheduling of participants Remote interviews with end users Review session with end users

Output: Wireframes and client validated ‘Journey map’ includes existing screen flow and issues

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

Discover Design Develop


Process

DesignDesign screens that resolve customer issue with elegance as design goal

SAP designers create preliminary solutions and validates with SAP business and technical experts SAP team and customer iterate on designed solution Customer signs off on design

Output: Wireframes, Visual Design and Journey Map

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value



Wireframes

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

Prototyping


Wireframes

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Process

DevelopSAP technical team implements the solution

SAP project team and customer implement the agreed design proposal in SAP Screen Personas Customer validates implementation

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Building screens Global settings Visual elements Merging tabs Basic scripting Table operations


Set the look and feel for all screens at one time

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Edit mode lets you modify individual screens

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Visual enhancements improve usability

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Merge information from different tabs onto a single screen

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Scripting improves user productivity

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Control the properties of any screen element

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Table operations make finding information easier

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

System administration


Administrative settings give you complete control

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

Business value


Business User Productivity

Cost of Personalization

User Satisfaction

TrainingTime

SAP Screen Personas enhances ERP usability

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value


Calculate the return for your business scenarios

1 History

2Architecture

3Develop. Process

4Building Screens

5System Admin

6 Business Value

Improve user productivity Number of users% time spent on data entry Per user annual salary Improvement range: 30-60%

Increase data quality Number of data entry errors

annually Average cost to correct each

error Improvement range: 10-30%

Reduce cost of screen personalization Number screens modified per

year Average cost per screen Improvement range: 60-80%

Decrease training costs Number of users% trained annually Training cost per user Improvement range: 40-60%

Additional information


Further Information

SAP Public WebSAP Screen Personas website:http://www.sapscreenpersonas.com

Fact Sheet:http://wiki.scn.sap.com/wiki/download/attachments/298682098/SAP%20Screen%20Personas%20information%20sheet%2024690_IS_24690_en.pdf

Customer facing presentation:http://www.slideshare.net/peterspielvogel/sap-screen-personas20overviewaugust2013

Watch SAP TechEd Onlinewww.sapteched.com/online


Further Information

SAP Education and Certification OpportunitiesRKT Learning Map for SAP Screen Personas 2.0:http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000762784&

How-to-instructions:http://goo.gl/Y8I1s

Intro: http://www.youtube.com/watch?v=gquHYSGHol8

Basic Scripting: http://www.youtube.com/watch?v=tpMdktziC_8

Product tour: http://www.youtube.com/watch?v=h5ABusVy9I4


Further Information

SAP Education and Learning Opportunities

Make SAP ERP Beautiful with SAP Screen Personas:http://scn.sap.com/community/gui/blog/2013/03/05/qa-transcript-from-sap-screen-personas-webinar-1

Streamline Quote to Cash Process with SAP Screen Personas:http://scn.sap.com/community/gui/blog/2013/03/09/qa-transcript-from-sap-screen-personas-webinar-2

Planning, deploying, and managing Personas in your SAP environment:http://scn.sap.com/community/gui/blog/2013/03/18/qa-transcript-from-sap-screen-personas-webinar-3

How to improve master data quality with SAP Screen Personas:http://scn.sap.com/community/gui/blog/2013/04/09/qa-transcript-from-sap-screen-personas-webinar-4

Varian Medical Improves Sales and Distribution with SAP:http://scn.sap.com/community/gui/blog/2013/05/02/qa-transcript-from-sap-screen-personas-webinar-5

SAP Screen Personas session CD108 at TechEd 2013

Technology

Transcript of SAP Screen Personas session CD108 at TechEd 2013