SAP S/4HANA Migration and Hosting - SHERA Solution · Terms of Reference (TOR) | SAP S/4HANA...

Terms of Reference | SHERA Global Web Site and Communities

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Shera Public Company Limited

SAP S/4HANA Migration

and Hosting

Terms of Reference

TOR-IT-GTS-2018-06

4th

April 2018

TOR

Terms of Reference (TOR) | SAP S/4HANA Migration and Hosting

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Table of Contents

Contents

1. Background ........................................................................................................................................................... 3

2. Scope of Work ....................................................................................................................................................... 6

3. Technical Specification ..................................................................................................................................... 10

4. Bidder Qualification ........................................................................................................................................... 12

5. Goods Receipt / Warranty ................................................................................................................................. 13

6. Bidding Instruction ............................................................................................................................................ 14

7. Delivery Place ..................................................................................................................................................... 14

8. Delivery Time ...................................................................................................................................................... 14

9. Billing and Payment Instruction ...................................................................................................................... 14

10. Attachments ....................................................................................................................................................... 15

SPAM_List_MH2_RQA_DB1 ............................................................................................................................ 18

Development Server Sizing Report - DEV_DB1 .......................................................................................... 21

Quality Assurance Server Sizing Report - QAS_RQA .................................................................................. 28

Production Server Sizing Report - PRD_MH2 ............................................................................................. 35


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Terms of Reference: TOR

1. Background

As part of company strategic program on digital transformation, SHERA has a mission to incorporate

digital technology to transform all aspects of the business to create higher business

competitiveness, increased revenue, and higher operation efficiency.

To achieve digital transformation program, SHERA developed 5 key transformation areas on End-

consumer, Contractor, Architecture/Designer, Customers, and SHERA per summarized illustration

below.


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To complete SHERA digital transformation program, 21 projects are identified around these 5

stakeholders with consideration of digital, mobile, cloud, and big data technology in mind. These

projects can be summarized per table below.

Key

Stakeholders

Digital

Transformation

Theme

Projects

Glo

bal W

eb

Sit

e a

nd

Com

mu

nit

ies

Pro

ject

E-C

om

merc

e

(B2

B2

C)

Pro

ject

Inte

rnal D

igit

al

Solu

tion

s

(x2

pro

ject

s)

Glo

bal B

luep

rin

t an

d

SA

P S

/4H

AN

A

Pro

ject

Bu

sin

ess

So

luti

on

s

(x6

pro

ject

s)

Bu

sin

ess

An

aly

tics

(x2

pro

ject

s)

Tech

nolo

gy,

Secu

rity

, Com

plian

ce

(x6

pro

ject

s)

End-

Consumer

Personalized Digital

Communication and

Convenient to Purchase

Contractor

Digital Community of

Certified Contractor and

Convenient to Get

Service

Architecture

/ Designer

Digital Community of

Architecture and

Influence to Buyer

Customer

(TT, MT, PS)

Digital Collaboration

from Information

Sharing to Sales Out

Integration

SHERA

Digital Enterprise from

Inside to Outside, both

locally and globally

This Project Scope


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In addition to digital transformation objective, SHERA define business strategy to become listed

company in SET and expand business operations in oversea markets as multinational company

(MNC). As such, following are key objectives of the project.

1. Drive Business Transformation and Support Global Expansion

Current SAP ERP system has been implemented since 1997 encountered several design

constraints, which hindering current SAP to support business growth strategy (e.g. lack of inter-

company process, financial statement consolidation with investment countries, etc.)

2. System Upgrade and Documentation

Current system has become difficult to sustain and train to new employee due to the loss of

documentation on business process and user manual overtime. High volume of business

requirements cannot be fulfilled with current SAP version, resulting in higher customization.

3. Improve Operation Efficiency via IT Business Application

New SAP S/4 HANA introduces significant improvement over current platform and will improve

overall operation efficiencies across all business areas. The platform is also simpler for users

and more flexible to integrate with external partners and cloud environment.

Below is IT key events at SHERA.

As part of SAP S/4HANA Project, SAP hosting is subjected to be changed to new hosting or use

existing hosting at TCCT.


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2. Scope of Work

Below is current network diagram at Shera PCL

Data Center in scope is

1. Data Center at TCCT Bangna (SAP Production) – Shera MPLS connectivity with corporate WAN

2. Data Center at TCCT Sathorn (SAP DR site) – internal TCCT connectivity between 2 data centers


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Below is current data center specification at TCCT Bangna and Sathorn Building


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Vendor is to deliver following

1. Solution design of new server environment at vendor’s data center

a. Design/details for identified below SAP S/4HANA and supporting servers

i. SAP S/4 HANA 1709 (Enterprise Resource Planning)

ii. SAP Fiori Front-End Server (FES)

iii. SAP Business Object 4.2 (Business Analytics)

iv. SAP Solution Manager 7.2

v. SAP Web Dispatcher

b. Design/details for backup and recovery plan of above servers

c. Characteristic of the system server must include:

i. Centralize server utilize as the database server

ii. Application servers use for system ERP

iii. Development server

iv. Quality Assurance server

v. Backup server

vi. The computer and server for SAP Fiori, SAP Web Dispatcher, SAP Solution

Manager, and SAP Business Object

1. Hardware Brand, Model, and specification is open for vendor to

propose

2. Operating System - SUSE Linux is recommended, but open for vendor

to propose

3. Database – SAP HANA Database

d. The Design of hardware requirement will based on list of hardware performance as

follow or better determine in later:

i. The system utilization of production system must not over than 50%

effectiveness of the server

ii. System availability must serve and support users on 7 working days at 24

hours/day

iii. The system performance and capacity will support 5 year working time

e. Shera PCL already procured following related licenses

i. SAP S/4HANA Enterprise Management

ii. SAP HANA Database

iii. SAP Business Object


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2. Prepare implementation plan and cutover approach

a. Approach on how to migrate existing SAP servers to vendor data center (e.g. physical

backup and restore, over the air)

b. Steps with roles & responsibilities during migration (e.g. infrastructure related,

application related)

3. Procure any infrastructure equipment at vendor’s data center

4. Execute implementation plan and cutover

5. Train any system administration to Shera IT staff

6. Provide maintenance and/or managed service after new data center go-live


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3. Technical Specification

Below are minimum servers (with exiting sizing based on SAP ECC6.0 and SAP Business Objects 4.0)

and hardware required to support SAP S/4HANA 1709 Enterprise Management, SAP Fiori Portal, and

SAP Business Objects.

Bidder can propose additional hardware (e.g. load balancing) as required to support overall

solutions.

Name Type vCPUs vMem

(Gb)

vDisk

(Gb)

HW

Brand

Operating System Database

SAP S/4 HANA Enterprise

Management 1709 - DB

Database 4 48 1500 (open) SUSE Linux (optional) SAP HANA

SAP S/4 HANA Enterprise

Management 1709 - App

Application 4 6 80 (open) (open) -

SAP Fiori Front-End Server

(FES)

Web Server (open) (open) -

SAP Business Object 4.2 -

Application

Application 4 12 120 Microsoft Windows Server

2008 R2 Standard (64-bit)

-

SAP Business Object 4.2 -

Database

Database 4 64 460 Microsoft Windows Server

2008 R2 Standard (64-bit)

Microsoft SQL Server

2008 R2 (RTM)

SAP Solution Manager 7.2

Application

SAP Web Dispatcher

Web Server

Please refer to appendix section for additional sizing information.

Aside from SAP S/4HANA and related servers setup, below are additional technical points to be taken

into consideration:

1. Migration approach is still to be opened for both system conversion and system

re-implementation approach. Thus, bidder is required to propose solution and related cost

per each approach.

2. Implementation effort for SAP basis is depends on implementer proposal, which some system

integrators (SI) propose to perform most of SAP basis activities by themselves, while some SI

will leave most of the activity to SAP hosting provider. Thus, bidder is to propose

implementation cost as optional item.


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Below is current application landscape illustrating interface between SAP ECC 6.0 and other satellite

applications.

To allow business users to access SAP and work from any device, any time, any place, new SAP

S/4HANA must provide following access channels.

Channel Access By Access Device Access Type Remark

SAP Fiori Portal

Corporate Network Workstation Private Link (MPLS) New Primary Channel

Mobile Device Private Link (MPLS)

Public Internet Workstation VPN

Mobile Device VPN or Public* New Secondary Channel

SAP GUI

Corporate Network Workstation Private Link (MPLS) Existing Primary Channel

Mobile Device Mobile RDS on Private Link (MPLS)

Public Internet Workstation VPN

Mobile Device Mobile RDS on Private Link (MPLS) Existing Secondary Channel

* To be tested if accessing SAP Fiori Portal and work on mobile device via VPN has acceptable

performance or not.


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4. Bidder Qualification

BIDDER must possess following qualification:

3.1. BIDDER is not a mutual beneficiary to the other bidder submitted to SHERA.

3.2. BIDDER is the vendor who has been considered / approved by SHERA procurement

department.

3.3. BIDDER must be a limited company or partnership or juristic person registered no less than

1 year with Data Center solution and service to state enterprise or private company.

3.4. BIDDER must own data center with minimum tier-3 standard

3.5. BIDDER must own following certifications for data center

SAP S/4HANA Hosting Certification – mandatory

ISO 27001 – Information Security Management System (ISMS) – mandatory

ISO 22301 – Business Continuity Management (BCM) – preferred but not mandatory

CSA STAR (Security, Trust & Assurance Registry) – preferred but not mandatory

3.6. BIDDER must have qualified personnel who have the knowledge, expertise and experience as

a working group in similar prior project.

3.7. BIDDER must not be named on the company's or government's list of work abandonment.

3.8. BIDDER must not be granted the privilege or immunity which may be refused to the Thai

court. Unless the government of the bidder has ordered such waiver and immunity.


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5. Goods Receipt / Warranty

Below are goods and service receipt criteria

Solution design of new server environment at vendor’s data center

1. Design/details for identified SAP S/4HANA and related servers

2. Design/details for backup and recovery plan of SAP S/4HANA and related servers

All SAP S/4HANA and hosting solutions must perform properly

1. SAP S/4HANA and SAP Fiori provide performance at acceptable level

2. DNS & IP address are completely migrated

3. Application work correctly under new environment

4. All interface between SAP and non-SAP Data Center work properly

5. SAP Fiori Portal and SAP GUI can be accessed from Public / Private internet properly

6. Backup system work properly

Train any necessary system administration to Shera IT staff

Provide maintenance and/or managed service after new data center go-live


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6. Bidding Instruction

To provide total and break-down price of the solution under 2 scenarios

(1) System Conversion, (2) System Re-implementation

1. One-time implementation / migration fee (if applicable) for 2018 implementation phase

Infrastructure cost

Service fee

2. Monthly fee for 3 years (36 months period) from 1-Jan-2019 onward

Infrastructure cost

Managed service fee

3. Cost of service termination (if applicable)

Moving to new data center provider after the end of 3 years contracts

Moving to new data center provider before the end of 3 years contracts

If cannot provide all requirements, please clearly indicate which scope can be offered

To provide the diagram of overall solutions

To provide project implementation timeline, key tasks, and cutover approach

To provide specification of SAP S/4HANA server and other supporting components

To provide details of following additional items

1. Reference sites of customer hosting SAP S/4HANA on vendor data center

2. Related certification

3. Data center standard

To provide details of SLA / service / warranty

Offer price is in Thai Baht

7. Delivery Place

Mahaphant Building

2426/3 Charoenkrung Road, Bangkolaem, Bangkorlaem, Bangkok 10120 Thailand

8. Delivery Time

SAP S/4HANA environment (DEV/QA) to be delivered within 30 days of receiving the order

SAP S/4HANA environment (PRD) to be delivered at least 60 days before go-live (1 Jan 2019)

9. Billing and Payment Instruction

Payment by credit to the supplier of Shera Public Company Limited for the payment

according to the annual payment schedule


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10. Attachments

Map of Mahaphant Building, Bangkok and Map of SHERA Group

Payment Schedule of SHERA in 2018

Existing server information and SAP HANA sizing report

1. SPAM_List_MH2_RQA_DB1

2. Development Server - DEV_DB1

3. Quality Assurance Server - QAS_RQA

4. Production Server - PRD_MH2


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ส ำหรบหนวยงำนผรบผดชอบ

ผรองขอ

( …………………………………………….)

ต ำแหนง

ตรวจสอบและอนมตโดย (ระดบ Manager/AVP ขนไป)

( …………………………………………….)

ต ำแหนง

ส ำหรบกรณมหนวยงำนอนทเกยวของ

รวมตรวจสอบโดย

( …………………………………………….)

ต ำแหนง


( …………………………………………….)

ต ำแหนง

ส ำหรบหนวยงำนจดซอ


( …………………………………………….)

ต ำแหนง

รวมตรวจสอบโดย (กรณประกวดรำคำ,ระดบ VP ขนไป)

( …………………………………………….)

ต ำแหนง


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แผนทอำคำรมหพนธ จ.กรงเทพฯ

Terms of Reference (TOR) | Data Center on Cloud

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SPAM_List_MH2_RQA_DB1

MH2:

MH2 (cont.)


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RQA:

RQA (cont.)


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DB1:

DB1 (cont.)


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Development Server Sizing Report - DEV_DB1


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Quality Assurance Server Sizing Report - QAS_RQA


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Production Server Sizing Report - PRD_MH2


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SAP S/4HANA Migration and Hosting - SHERA Solution · Terms of Reference (TOR) | SAP S/4HANA...

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