SAP Predictive Maintenance and Service, cloud...
Transcript of SAP Predictive Maintenance and Service, cloud...
SAP Predictive Maintenance and Service,
cloud edition
Christian Baust | SAP SE
Product Manager for “SAP Predictive Maintenance and Service, cloud edition”
April 08, 2015
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Internal
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
purchasing decisions.
Legal disclaimer
Next Steps
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Dynamics Solution Overview Value and References
Managing assets efficiently makes a difference!
While the world's GDP is around
$46.6 trillion, the value of all
assets is assumed to be much
higher. Maintenance spend
alone comes up to $447 billion.
Source: Global Framework on Maintenance and Asset Management
Next Steps
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Dynamics Solution Overview Value and References
The world is getting more and more connected
devices connected
by 2020*
50 billion
40-50%
CAGR for M2M market
until 2020*
price of sensors,
microprocessors & wireless
technologies today vs. 4
years ago**
-80%
*Source: Gartner – “Top 10 Tech Trends**Source: Economist Intelligence Unit – ”The Rise of the Machines”
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Dynamics Next StepsValue and References Solution Overview
Operator
Technician
OEM
Support
OEM
Technician
Spare parts
& tools
OEM
Technician
Service/
Maintenance
Engineer
Real-time condition monitoring
Service/Maintenance …
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Dynamics Solution Overview Value and References Next Steps
SAP Predictive Maintenance and ServiceInvolved parties and their contribution
MaintenanceEngineer
Service
Engineer
Installation and repair services
Remote Service
Management
New business models
around the device
SAP Predictive
Maintenance and
Service
Service
Technician
Asset
Manufacturer
Asset Operator
CRM, Customer
ServiceEnterprise Asset
Management
Predictive Maintenance
for critical assets
3rd Party
Service Provider
Physical Asset Level
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Dynamics Solution Overview Value and References Next Steps
Increase
effectiveness
Increase
efficiency
Connectivity
Time, effort or cost
is well used for the
intended task or
purpose
Effectiveness is the
capability of producing
a desired result
Bring business context to your operational dataOne example
PredictiveMaintenanceand Service
Condition Monitoring
Remote Service
Fault Pattern
Recognition
Machine Health
Prediction
Create
Maintenance
or Service Order
Schedule OrderExecute Order
on mobile deviceVisual Support
SAP ERP
Non-SAPApps
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Dynamics Solution Overview Value and References Next Steps
HANA Cloud
IoT Services
Predictive Maintenance and Service based on
the IoT enabled in-memory platform-as-a-service
End Customer
(On site)
Manufacturer
(SAP Customer)
HANA Cloud
IntegrationBusiness Suite
Systems
(ERP, CRM ,
etc.)
SAP
ConnectorDevice
HANA Big Data Platform
Data Processing
Extended Storage
Hadoop
In-Memory
Engines
Streaming
Storage∞
Maintenance EngineerMachine Operator
HANA Cloud Platform
Machine
Integration
Process
Integration
Predictive Maintenance and Service
Application
Additional
Services
3rd Party
IntegrationDevice
SAP Predictive Maintenance and Service
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Dynamics Solution Overview Value and References Next Steps
SAP Predictive Maintenance and ServiceLeverage operational insights to drive innovative new business models
Analyze and monitor equipment
data and correlate with
business information to predict
future malfunctions
Remotely sense operational
data from equipments
Monitor
Analyze
Predict
Act
Sense
Optimize maintenance and
service operations and enable
new business models around
the equipment
-44%Lower unplanned
downtime -17%Lower annual service and maintenance costs +28% Higher return on assets
Typical results*
Organizations adopting preventive and predictive maintenance and service approach as compared to organizations
practicing reactive maintenance and service
* SAP performance benchmarking
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Dynamics Solution Overview Value and References Next Steps
Predictive Maintenance and Service Capabilities
Remote Condition Monitoring Vibration Analysis
Dashboards, Reporting & Prediction
Business Process Integration
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Dynamics Solution Overview Value and References Next Steps
DEMO
Next Steps
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Dynamics Solution Overview Value and References
Predictive Maintenance and ServiceDelivers significant business value to asset manufacturers and operators
Improve service profitability with lower
service costs and new revenue streams
Higher percentage of calls resolved
Higher first-visit-fix rate
Customer satisfaction and retention
Higher service contract renewal rates
Enable new innovative business models
Higher overall equipment effectiveness
(asset availability & performance & quality)
Improve maintenance efficiency
Lower maintenance costs
Faster reaction to alarms and failures
Higher mean time between failure
Lower mean time to repair
Asset
Manufacturer
Asset
Operator
Next Steps
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Dynamics Solution Overview Value and References
Extensibility Concept on HANA Cloud Platform for PdMS
Sensors and Devices
Predictive
Maintenance and
Service (PdMS)
IoT Connector
SAP HANA
IoT Edition
Customer Apps
SAP HANA
Cloud Platform
SDK
Dev
Platform
SAP Predictive
Analysis
Your developers to
develop customer
specific apps
Your data scientists
build out prediction
models
Your BI experts to
create role based
dashboards
Your developers to
develop custom
backend integration
Your developers to
build vendor specific
adapters
Your IT department
to prepare data in
backend for IoT
applications
SAP HANA
Cloud Platform
View of a customer
Next Steps
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Dynamics Solution Overview Value and References
Planned Product Roadmap
„SAP Predictive Maintenance and Service“
Predictive Maintenance &
Serv. , CE 1.0
- Machine Management
- Machine Condition
Monitoring
Continuous improvements
Vibration Analysis Vibration Trending
Machine Fingerprint
Complex Rules
Analytics Customer Portal
Business process
integration
Dashboards
Pattern Recognition &
Prediction
company
Today
15© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Next StepsExecutive Summary Solution Overview Value and References
© 2014 SAP SE or an SAP affiliate company. All rights reserved.
SAP Predictive Maintenance and ServiceStart now
Start small to achieve extended business value.
Adopt existing remote maintenance and service
practices to be able to introduce new business
models.
Discover new ways of developing, manufacturing,
and servicing assets to compete in the Internet-of-
Things revolution. Smarter
Faster
Simpler
Next Steps
16© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Dynamics Solution Overview Value and References Next StepsExecutive Summary Solution Overview Value and References
© 2014 SAP SE or an SAP affiliate company. All rights reserved.
SAP Predictive Maintenance and ServiceWhere to Find More Information
Video: https://www.youtube.com/watch?v=YbOqmd3oKf0&feature=youtu.be
SAP.com: www.sap.com/iot
SCN: http://scn.sap.com/community/internet-of-things
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
Contact information:
Christian Baust
Product Manager Enterprise Asset Management
Dietmar-Hopp-Allee 16
69190 Walldorf, Germany
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 18Internal
© 2015 SAP SE or an SAP affiliate company.
All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an
SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE
(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional
trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,
and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or
SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and
services, if any. Nothing herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related
presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated
companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be
changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,
promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties
that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking
statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an
SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE
(or an SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional
trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind,
and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or
SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and
services, if any. Nothing herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related
presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated
companies’ strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be
changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment,
promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties
that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking
statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.