SAP Mentor - Mapbox troubleshooting
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Transcript of SAP Mentor - Mapbox troubleshooting
Appointment Replication - Troubleshooting
CRM 2007/above – ABAP Mapbox – Lotus Notes
Our Problem
• We need to examine why a calendar entry in CRM 2007/7.0 is not being replicated from CRM to the groupware server
• If we don’t resolve this issue our users might end up like this:
General Message Flow
• Inbound processing in CSA* queues• ABAP Mapbox transform into ical format xml
payload• Outbound ISP_O* queue in “NOSEND” status• Groupware connector polls CRM server via
specified interval• Groupware connector relays message to
groupware proxy to groupware server
ABAP Mapbox/Groupware check list
• Verify Middleware config
• Verify ABAP mapbox config store
• Validate message flow
• Examine queues
• Review connector locks
ABAP Mapbox basic config checks
• SMOEAC subscriptions for GWA_01
ABAP Mapbox basic config checks
• Verify ABAP Mapbox is turned on in ISPCFG
Review Customizing Loads R3AM1
• Review status of adaptor objects:– GWA_ACTVCAT– GWA_ACTVCHAR– GWA_ADDRCOMMAP– GWA_APPLN_MSG– GWA_BPROLES– GWA_BP_CUST– GWA_CATG_CUST– GWA_COUNTRY– GWA_CUST_LANGU– GWA_CUST_PERS3– GWA_CUST_PRIO– GWA_DATA– GWA_GWOMSTRCAT– GWA_GW_SELRET– GWA_MDT– GWA_PROCTYPE– GWA_SITETYPE– GWA_STAREASON– GWA_STAT_CUST
ABAP Mapbox – customizing store
- Mapbox load of config tables start with CMWC_MBA*
- Tables to inspect for “partner determination issues”- CMWC_MBACT_CHAR – mapbox- CRMV_ICAL_ACTM – CRM- Adaptor object GWA_ACTVCHAR
ABAP Mapbox – data store
• CRMD_MBA_GUISTOR – stores the key of the ical/vcard xml payload
• CMW_DISPLAY_MAPBOXSTORE allows us to display the contents
• Field MBGROUP key values– ACTIVITY – appointments– BUPA – partners– USERLIST - userlist
CRMD_MBA_GUISTOR - USERLIST
CMW_DISPLAY_MAPBOXSTORE
CRMD_MBA_GUISTOR - ACTIVITY
CMW_DISPLAY_MAPBOXSTORE-ACTIVITY
Examine Queues
• SMQ1 – outbound queue
• Deciphering the queue name– ISPQTAB
• Qtype – ‘O’• QNAME – SMQ1 Name• LOGQNAME – groupware address name
Outbound Queue mapping - ISPQTAB
Lock Overview Screen
Userlist.xml
Example of successful replication