SAP Leonardo Internet of ThingsInnovation Portfolio & Success Stories“The Internet of Things is no longer approaching, it is already here. From wearables to trains, they are all connected and capable of delivering new insights on how we interact with machines.”

— RONALD VAN LOON @Ronald_vanLoon

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Introducing the Internet of Things and SAP Leonardo Internet of Things ....................................................................................................... 6

SAP Leonardo Innovation Portfolio ........................................................................... 8

Success Stories Alliander .....................................................................................................................14 Buenos Aires............................................................................................................. 16 Hamburg Port Authority .......................................................................................... 18 KAESER KOMPRESSOREN .....................................................................................20 Roche ........................................................................................................................22 Sailing Team Germany (STG) ..................................................................................24 Stara ..........................................................................................................................28 Tennant .....................................................................................................................30 ULA ............................................................................................................................32

Explore More Success Stories ................................................................................36

Explore SAP Leonardo Connected Products ................................................................................................44 Connected Assets ....................................................................................................46 Connected Fleet .......................................................................................................48 Connected Infrastructure ........................................................................................50 Connected Markets .................................................................................................52 Connected People ....................................................................................................54 SAP Leonardo Technology Overview ......................................................................56 Get Started ............................................................................................................... 57

Table of Contents

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Introducing the Internet of Things and SAP Leonardo

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What Is The Internet Of Things (Iot)?Internet of Things definition: The vast network of devices connected to the Internet, including smart phones and tablets and almost anything with a sensor on it – cars, machines in production plants, jet engines, oil drills, wearable devices, and more. These “things” collect and exchange data.

IoT – and the machine-to-machine (M2M) technology behind it – are bringing a kind of “super visibility” to nearly every industry. Imagine utilities and telcos that can predict and prevent service outages, airlines that can remotely monitor and optimize plane performance, and healthcare organizations that can base treatment on real-time genome analysis. The business possibilities are endless.

The Outcomes Customers Want

• Lower cost • Increased uptime • Improve turnarounds

• New revenue • Reduce waste • Faster deliveries

No one has more knowledge and experience in business processes, while giving our customers a 360° view of their entire business operation. The Internet of Things (IoT) has the potential to drive the largest segment of growth in new business value with the right solution infrastructure. SAP can help you know where opportunities exists, evolve your business processes to take action, and create new business value and ecosystem advantages.

THINGS OUTCOMES

For over 40 years, SAP has been helping customers map their journey through digital transformation.

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Introduction to the SAP Leonardo Innovation Portfolio

SAP Leonardo connects things with people and processes

Business and IT leaders across industries are constantly searching for new and innovative ways to service and delight customers like no other competitor. With emerging smart assets that can be always-on, industries see a tremendous possibility to transform operational scenarios and reimagine their business models.

The massive numbers of connected things and the explosion of data generated by connected devices (“Things”) will change the way we do business forever. The journey a company takes to get from “Things to Outcomes” is becoming the catalyst for digitization. IoT is not necessarily new to most companies. However, most are collecting and storing the data and may also have the ability to visualize it. With SAP Leonardo, our endeavor is to provide an innovative solution portfolio that enables companies to not only realize digital transformation of existing end-to-end business processes, but also enable them to evolve new business models to run digitally.

SAP provides a highly innovative IoT portfolio which extends the digital core with adaptive applications, big data applications and connectivity to enable:

• New business processes

• New business models

• New work environments

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The Internet of Things is on top of the agenda for most companies. While technology has existed for several decades, it was limited to operational use. The evolution of connectivity, Big Data management, analytics, and cloud technology is enabling us to converge these operational and information technologies to make machines smarter and drive end-to-end digital transformation.

Initially, IoT applications were limited for operational activities on shop floor and data was not leveraged for enterprise use. With the evolution of Industry 4.0 and industrial Internet, customers are looking to leverage this Big Data and develop responsive and intelligent applications for line-of-business and industry-specific end-to-end processes.

Connected Assets

Fixed Asset Insights

Manufacturing Execution

Manufacturing Networks

Connected Fleet

Mobile Asset Insights

Logists Safety

Logistics Networks

Connected Infrastructure

Building Insights

Construction

Energy Grids

Connected Markets

Market Insights

Rural Areas

Urban Areas

SAP Leonardo Bridge

Connected Products

Product Insights

Goods and Equipment

Supply Networks

Connected People

People and Work

People and Health

People and Homes

SAP Cloud Platform / SAP HANA Platform

SAP Leonardo FoundationSAP LeonardoEdge Computiong

• SAP Leonardo Bridge combines real-time information from connected things with business processes to turn extended supply chains into live supply chain environments

• Range of packaged enterprise end-to-end solutions for connected things from products to people across line-of-business and industry use cases

• SAP Leonardo foundation includes both best of breed business services that enable users to rapidly build IoT applications by building digital twins, reusable application services, and applying predictive algorithms; and core technical services to process a high velocity of data with the ability to stream analytics and run predictive scenarios These are delivered on new generation SAP Cloud Platform coming from millions of devices

• SAP Leonardo Edge Computing ingests data irrespective of connectivity, latency, device protocols concerns, and (at the same time) delivers intelligent edge applications

SAP Leonardo Innovation Portfolio

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Success Stories

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“ Ever since we learned about the data mining approach to improve master-data quality proposed by SAP’s Data Science organization, it has become a substantial component of all our data quality projects.”

— Rob Jansen, Manager of Grid Information, Alliander N.V.

Objectives• Improve data quality in the asset register, a central repository for all assets – such as gas pipes and

electrical cables – used across the grid • Reduce maintenance costs and regulatory risks by completing missing technical data, such as material

or construction year, for all assets with high accuracy• Move away from purely rule-based solutions for managing the quality of asset data that are time-

consuming, unable to detect unknown patterns, and require tremendous expert involvement

Why SAP• Combination of internal business knowledge with unparalleled data mining expertise from SAP to

rapidly improve data quality• SAP’s Data Science organization uses data mining and R programming techniques – a language for

statistical analysis – to identify patterns, extract regularities from the data itself, and complete missing asset data automatically

Benefits• Faster improvement in data quality• Lower project costs as well as significantly less effort and fewer resources for data quality management• No penalties by satisfying regulatory requirements• Better, more efficient planning for asset investments

CompanyAlliander N.V.

HeadquartersArnhem, The Netherlands

IndustryUtilities

Products and ServicesPrivate energy grids and installations

Employees6,700

Websitewww.alliander.com

AllianderRapidly Improving Asset Data Quality with Data Science Expertise from SAP

Original Asset

LowerAnnual spend for asset maintenance by approximately 1% to 2%

BetterPlanning of future workloads

HigherData quality for accurate and 100% complete technical data

TESTIMONIAL VIDEO SAP CC Sapphire Alliander V03

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Objectives• Manage resources that maintain over 700,000 assets, including streets and lights, parks, bus stops, drains,

buildings, and bridges• Quickly respond to service requests and improve trash collection• Predict and prevent flooding and resulting damage and losses

Key Benefits• Clean streets, clear drains, and greater safety and transparency for citizens

Resolution• Enabled the collection, monitoring, and analysis of real-time sensor data from storm drains, weather reports,

and back-end SAP® software systems using the SAP HANA® platform• Streamlined permit, supplier, and contractor management with the SAP Customer Relationship Management

and SAP ERP applications• Enabled monitoring of contractor performance and maintenance-related tasks with SAP Mobile Platform• Enhanced and optimized IT infrastructure with SAP Mobile Platform and SAP Process Integration technology• Provided mobile apps to inspectors

OrganizationGobierno de la CiudadAutónoma de Buenos Aires(City of Buenos Aires –Ministry of Environment andPublic Space)

LocationBuenos Aires, Argentina

IndustryPublic sector

Products and ServicesPublic services forapproximately 6 millioncitizens

EmployeesApproximately 120,000

Websitewww.buenosaires.gob.ar

City of Buenos AiresGobierno de la Ciudad Autónoma de Buenos Aires: Staying Dry with Help from SAP® SolutionsFounded in 1580 at the mouth of the Rio Plata, Buenos Aires is subject to annual torrential rains. Given its aging infrastructure and dense population, flooding has historically been an issue. Clogged storm drains have slowed down the city, caused property damage, and even resulted in lost lives over the years. But recently, after three days of torrential rainfall, the city did not experience any flooding at all.

Using the SAP HANA® platform to analyze real-time sensor data from storm drains and SAP® Mobile Platform to ensure streets and drains are clear, the City of Buenos Aires is well prepared to mitigate risks caused by heavy rains. It is using SAP solutions to maintain its infrastructure, manage complex contractor and supplier relationships, elevate its services, and improve lives.

Original Asset

“ SAP software technology innovation contributes to more efficient management of the city, simplifies our operations, and greatly improves the quality of life for all the people living here.”

— Rodrigo Silvosa, General Director of Control Management for the Environment and Public Spaces Ministry, Gobierno de la Ciudad Autónoma de Buenos Aires

0 floodsAfter three days of torrential rain

30,000 storm drains Kept clear

>280,000 complaintsResolved annually

~190,000 claimsFor inspections investigated each year

80% response rate To infrastructure issues in 2014, compared to 1% in 2009

TESTIMONIAL VIDEO SAP IoT – the simple way to keep flooding at bay in Buenos Aires

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OrganizationHamburg Port Authority (HPA) Anstalt öffentlichen Rechts

HeadquartersHamburg, Germany

IndustryTravel and Transportation

Products and ServicesPort management development

Employees1,808 (2013)

Revenue€280.68 million (2013)

Websitewww.hamburg-port-authority.de

PartnerT-Systems International GmbHwww.t-systems.de

Datenkommunikationssystem AG (DAKOSY)

www.dakosy.de

Original Asset

Hamburg Port AuthorityDoubling Cargo Handling Capacity with Optimized Logistics Using SAP HANA® Cloud PlatformWith limited area for cargo handling, HPA must make sure that every player across the port’s supply chain is connected. To this end, it worked with T-Systems and SAP HANA®Cloud Platform to developed the smartPORTlogistics platform to increase efficiency and capacity.

Objectives• Real-time information exchange• Greater cargo handling speed and capacity• Interconnected infrastructure to extend the port’s lifetime, offer new services,

and transport goods more safely and effectively

Why SAPSAP HANA® Cloud Platform to enable real-time processing of and role-based access to unstructured data

Resolution• Built the smartPORT logistics platform using SAP® Networked Logistics Hub to connect supply chains

end to end• Worked with T-Systems to integrate telematics, upgrade mobile terminal devices, and build geofences

for communication integration• Implemented a DAKOSY logistics solution• Connected the entire port supply chain, providing everyone with complete traffic information• Enabled graphic representations of truck positions and infrastructure status

Future Plan• Onboard more partners to the platform• Extend services and sales promotions for smartPORT logistics to external partners• Enable container depots and chassis lessors to be emptied

“ The smartPORT logistics platform running on SAP HANA Cloud Platform will help us to achieve our goal of doubling cargo handling capacity. The more partners that participate, the more effectively the port will run.”

— Sascha Westermann, Head of Intermodales, IT Traffic Management, wwHamburg Port Authority (HPA), Anstalt öffentlichen Rechts

5 minutesDriving saved per truck and tour, equaling 5,000 hours per day over 40,000 trips

IncreasedThroughput for freight forwarders

ReducedWait time for truck drivers

2xIncrease in cargo handling in the Port of Hamburg

TESTIMONIAL VIDEO SAP IoT – Hamburg Port Authority CEO Video

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CompanyKAESER KOMPRESSOREN

HeadquartersCouburg, Germany Products and Services Compressed air systems and compressed air consulting services

IndustryIndustrial machinery and components

Employees4,400

Revenue€ 600 million (2012)

Websitewww.kaeser.com

PartnersSAP Consulting organization

KAESER KOMPRESSORENKAESER starts its real-time journey with SAP HANA® Setting the stage for predictive maintenance and lower TCO

Transforming Operations with SAP® Business Suite powered by SAP HANA®Businesses around the world rely on air systems from KAESER KOMPRESSOREN. To maintain its leadership, real-time operations and predictive maintenance are a must. After migrating the SAP® Customer Relationship Management (SAP CRM) application to the SAP HANA® platform, KAESER will follow with other SAP Business Suite applications. SAP CRM powered by SAP HANA will be deployed in the cloud with other cloud solutions from SAP in line with a mobile and social CRM strategy.

Objectives• Create an innovative IT environment that supports the move toward a solution-provider business model• Enhance existing business processes and leverage the power of Big Data and predictive maintenance to

become more proactive, customer oriented, and competitive• Leverage the SAP HANA® platform to transform and simplify the entire SAP® solution landscape • Reduce selling, general, and administrative expenses

Technical Implementation• Successful migration of the SAP Customer Relationship Management (SAP CRM) application to SAP HANA

in just 2.5 months and with just 1.5 days of downtime• Great collaboration with SAP during all phases of the project

Benefits• Successful and smooth production launch of SAP CRM powered by SAP HANA • Five times faster database response times• Foundation for predictive maintenance• Simpler and more agile IT landscape and business processes

Future Plans• Launch predictive maintenance capabilities with a custom solution based on

SAP CRM powered by SAP HANA to step up customer service• Migrate all SAP business Suite applications, such as the SAP ERP, SAP Supply

chain Management, and SAP NetWeaver® Business Warehouse applications, to SAP HANA

• Deploy SAP CRM powered by SAP HANA in the cloud with other cloud offerings like the SAP JAM social software platform to enable a mobile and social CRM strategy

Original Asset

“ We will leverage the full power of SAP HANA to enhance existing business processes, introduce entirely new ones, and reduce TCO. We are off to a very good start with the smooth and fast migration of SAP CRM to SAP HANA, which will be followed by other SAP Business Suite applications and custom solutions”

— Falko Lameter, CIO, KAESER KOMPRESSOREN SE

TESTIMONIAL VIDEO Customer Testimonial: SAP HANA at Kaeser Kompressoren

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CompanyRoche Diagnostics

HeadquartersBasel, Switzerland

IndustryLife Sciences

Line of BusinessR&D/Engineering, Service

Featured Products and ServicesSAP Connected Health, SAP HANA Cloud Platform

SAP® Competitors

Visionary ThemesHealth & Education, Run Live, Run Simple SAP® Innovations Analytics, Database & Technology

Websitewww.roche.com

RocheStopping Diabetes in Its Tracks with Connected Care

Original Asset

Health & EducationHealth and education are essential to well-being and sustainable development. Healthcare technology is changing our world thanks to innovative pioneers like Roche Diagnostics. For example, with connected care, the quality and results of medical treatments are drastically improving – especially for preventable lifestyle diseases like type II diabetes. It’s creating stronger relationships between doctors and patients, motivating people to take charge of their health, and giving doctors real insights into patient’s lifestyles that they never had before.

• Connected care will decrease healthcare costs by 40% in the future • 50% more deaths by diabetes predicted in the next 10 years • Worldwide, ~350 million people have diabetes

Customer Snapshot: Success Strategy Managing Chronic Illness Anywhere 24/7What if these insights could prevent most chronic illnesses now and into the future?

The ChallengeTo Age Gracefully, Without Chronic IllnessWith growing longevity comes new health challenges for millions of people who live with chronic medical conditions. In fact, soaring levels of chronic illnesses are the leading cause of deaths, and represent one of the greatest social, economic and political transformations of our time.

The challenge is for effective prevention and treatment of illnesses on a grand scale, in ways that will empower people to be proactive with their healthcare. Take Roche’s newest live pilot in Germany, which aims to change the future of the first-world lifestyle disease, type II diabetes. For all the millions that do have type II diabetes, there are millions of people who are pre-diabetic and in danger of this diagnosis.

• Average person’s lifespan: now 20 years longer

• By 2050: 2 Billion people will be over 60

TESTIMONIAL VIDEO Roche Diabetes Care and SAP create App for personalized health management

Enter SAPWhere There’s a Mobile App, There’s a PreventionCalled Accu-ChekView, Roche’s new package combines a blood glucose monitor, a wearable fitness tracker, and an App developed by SAP that are integrated together. Specifically targeted to meet the individual needs of patients and doctors, now a patient’s vital signs and blood sugar level can be watched in relation to their physical activity level, in real-time. The doctor can monitor the patient remotely, and the patient can communicate with the doctor’s office.

Better BusinessThe Doctor in the Palm of Your Hand In order to perform such seeming magic, it was critical to have the right solution for this program. Using SAP Connected Health on the HANA Cloud Platform, all the needed data is securely gathered, stored and processed – giving the doctor and patient access to immediate information and feedback.

Better Business: BenefitsPatients Get Moving When the Doctor is WatchingConnecting closely with the doctor like this creates a stronger relationship, having a psychological effect that is supportive and empowering for patients. For instance, little mistakes and slip-ups in lifestyle can be caught quickly because the app will red flag the issue, and the doctor and patient can work on solutions together. If a patient is not being active enough, the app is a good support tool to motivate them to get back on track.

Prediabetic people can now conceivably reverse symptoms and live normal, healthy life. And doctors are now learning more about what causes chronic illnesses much faster, with this “bird’s eye view” of a patient’s life in action.

Journey AheadChanging Medical Care Forever with Mobile TechnologyThese powerful new innovations in connected care are promising to allow doctors to get deeper with their patients’ personal treatment plans, and change the way doctors treat patients in multitudes of ways. Saving lives and curing diseases can be their focus, one individual patient at a time.

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CompanySailing Team Germany

LocationsHamburg and Kiel

IndustrySports and entertainment –sailing

Products and ServicesServices to help Germanyclimb to the top ininternational sailing

Employees20

RevenueUS$9.2 billion

Websitewww.sailing-team-germany.de/en (coming soon)

“Road to Rio” blog: http://rio.sailing-team-germany.de/en

Sailing Team Germany (STG)Partnering with SAP to Gain a Competitive Edge in the Olympics Sailing Team Germany recognizes the value that technology can provide both in winning races and in making them more understandable to the public. The team is partnering with SAP to develop solutions that analyze sailing data in real time to deliver performance-improving insights to sailors on the road to the Olympic Games and Paralympics and better entertainment to viewers.

Original Asset

Objectives• Provide a competitive edge for Germany’s national sailing team• Simplify sailing for the public• Make it easier to insightfully broadcast sailing races

Resolution• Partnered with SAP in 2011• Deployed SAP® Sailing Analytics software for sailing and the SAP Business

ByDesign® solution for the back office• Codeveloped applications with SAP to simplify daily training and training analysis

and to study ocean currents in the Olympic sailing area

Benefits• Enabled push-button analysis of sailing data to reveal insights• Made complex racing concepts easy to understand• Equipped commentators to enhance the live broadcasting of races

100%Transparency into races

IncreasedTime for crews to spend sailing

GreaterAbility for spectators to follow and experience sailing

“ We told SAP that innovation is our key focus and that we wanted to run a development partnership with them. It has become a spectacular success.”

— Marcus Baur, Head of Technology, Sailing Team Germany

TESTIMONIAL VIDEO SAP IoT – Sailing Team Germany

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Company Objectives

Sailing Team Germany – an initiative from sailors for sailorsGermany was a major force in the world’s sailing community in the 1980s; but after that, several other countries eclipsed it. Some German sailors, including former Olympians, recently decided to change this. Noting that German sailors and crews were essentially on their own to prepare for races, they formed an initiative called Sailing Team Germany to provide the support needed for Germany and its best sailors to rise again to the highest levels of the Olympic sport of sailing.

Sailing is complex, and winning strategies must take into account a myriad of conditions such as wind, wind shifts, water currents, boat and crew specifics, and knowledge of the course and the competition. Every race offers lessons that can enhance future performance, but the variables involved can be daunting. Sailing Team Germany wanted a way to record all the variables that factor in to performance and then analyze this data for important insights. This way, sailors could review each race or training session in detail using precise GPS tracking and other data, rather than relying on memory or “feel.”

Competitive sailing also faces another challenge. Traditionally, it has been difficult for people to understand what is going on far offshore on the race course, and as a result, this exciting sport is underappreciated. Announcers and commentators usually could not help much because they too lacked visibility into race specifics. To motivate governments, corporations, and other sponsors in Germany to provide funds, Sailing Team Germany wanted to make sailing more understandable for spectators on shore, more easily presented by commentators in the studio, and ultimately more popular.

ResolutionTeaming with SAP for sailors and fans alikeSailing Team Germany knew that to achieve its ambitious goals, it needed help for its challenges from providers of solutions, and the group approached many world-class German companies to discuss the possibility of partnering. “SAP was at the top of our list,” says Oliver Schwall, CEO of Sailing Team Germany and a former world champion. “We knew that technology was a key factor if we wanted to be successful and that SAP is a technological leader. After a couple of meetings, it was clear that there is a lot of technology SAP can deliver to help our sailors win.”

SAP assigned a development team to work with Sailing Team Germany. They equipped the team’s boats with GPS devices and sensors to collect data on wind speed and direction, ocean currents, and other factors. They then developed and deployed SAP Sailing Analytics software to monitor these devices as well as other sensors around a course, using SAP BusinessObjects™ business intelligence solutions and SAP HANA® Cloud Platform to deliver and analyze this data for insights into performance improvements. Sailing Team Germany is finding that, with the help of SAP Sailing Analytics, every race’s data is a treasure trove of insights for excelling in the next race. With push-button ease, they can test hypotheses and perform “what if” analyses.

The software also provides detailed insights into the prestart phase of races, where a boat can win or lose before the starting gun is even fired. Real-time data can be displayed on a leaderboard to indicate relative advantages of one boat over another for the benefit of racers and spectators alike.

Business Transformation Simplifying sailing’s many complexitiesSAP and Sailing Team Germany codeveloped another application called the training diary to track how sailors are spending their time, so they can make adjustments if necessary. Together, they also developed an application to better understand how currents behave in specific locales such as the sites of future Olympic Games. SAP also provided its standard SAP Business ByDesign solution, which has proven ideal for the group’s needs in finance, accounting, and other backbone areas.

The partnership with SAP has helped not just with winning races but with the people challenges as well. To make sailing easier to understand and more enjoyable for fans, Sailing Team Germany is using SAP Sailing Analytics to combine real-time audio and video with information about the race, contender backgrounds, performance, and more. Up-to-the moment, highly detailed race data is also helping announcers make more engaging presentations.

“To get the public really into sailing, we knew we had to cut through all of the sport’s complexity,” says Marcus Baur, Head of Technology for Sailing Team Germany and a two-time Olympic contender. “Run Simple is not just a motto around SAP – it’s fundamentally what SAP does. Good sailors make sailing simple, and good software makes it simpler for them to do so.”

Future Plans All eyes on the next OlympicsEverything Sailing Team Germany does is targeted toward the next Olympic Games and Paralympics. Using SAP Sailing Analytics, team members are closely analyzing expected wind and current conditions on-site and using the software’s “strategy simulator” functionality to calculate optimal courses for various combinations of conditions. They also hope and expect that SAP Sailing Analytics will be used at the Olympics for broadcasting the races in real time and making them more interesting for viewers.

“SAP Sailing Analytics is a real game changer in this sport. I love it. It takes the whole game to a new level,” says Baur in conclusion. “SAP has provided so much as a partner, much more than we had hoped for. They’re an integral part of our team and they want us to win as much as we do.”

“ One fantastic takeaway of SAP Sailing Analytics is that even people who have no big affinity or background in sailing can understand what is going on.”

— Oliver Schwall, CEO, Sailing Team Germany

Sailing Team Germany

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Objectives• Establish technically robust operations for SAP® SuccessFactors® solutions • Increase technical stability • Improve performance and business throughput • Introduce efficient maintenance of software after the going-live event

Why SAP Enterprise Support• SAP Enterprise Support Advisory Council to ensure innovation readiness and value realization• Access to SAP experts, ensuring technical stability, maintainability, and performance optimization of

the SAP SuccessFactors solutions, with the aim of improving employee collaboration• Trusted partner for Stara’s digital transformation

Resolution• Established a basis for consistent information to support managerial decision making • Developed a tailor-made engagement plan, including project content, that met Stara’s needs• Piloted performance-check and proactive application-check services in collaboration with the SAP

Enterprise Support Advisory Council

Benefits• Enabled collaboration to realize the full value of SAP SuccessFactors solutions, with guidance from the

SAP Enterprise Support Advisory Council • Reduced the total response time of the evaluation process as a result of pilot services conducted by the

SAP Enterprise Support Advisory Council • Gained in-house experience and IT know-how

CompanyStara S/A Indústria de Implementos Agrícolas

HeadquartersNão-Me-Toque, Brazil

IndustryIndustrial machinery and components

Products and ServicesAgricultural machinery

Employees2,000

RevenueUS $205.56 million (2016)

Websitewww.stara.com.br/en

StaraIncreasing Agricultural Yield in Brazil with the SAP® Enterprise Support Advisory Council

Original Asset

55%Lower training costs budgeted for 2017

75%Reduction in estimated time to conduct training in 2017

50%Faster performance

“ Thanks to SAP Enterprise Support we were able to improve our IT governance significantly. We are now using the functionalities of our cloud solutions much more effectively. SAP Enterprise Support is an essential element of our digital transformation strategy.”

— Rafael Eduardo Costa, IT Manager, Stara S/A Indústria de Implementos Agrícolas

TESTIMONIAL VIDEO IoT’s New Constellation of Stars

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CompanyTennant Company

HeadquartersMinneapolis

IndustryIndustrial machinery and components

Employees2,865

RevenueUS $754 million

Websitewww.tennantco.com

PartnersSAP Services organization and LeverX Inc.

TennantTennant Company Cleans Up Change Management with SAP® PLM

Original Asset CR

Objectives• Merge multiple systems used for change process• Ensure global accuracy and completeness of change orders while reducing time spent validating

change order status• Standardize core processes and ensure data quality as foundation for a more complete product life

cycle management project • Reduce selling, general, and administrative expenses

Why SAP• Implementation of the SAP® Product Lifecycle Management (SAP PLM) application, which includes

functionality for workflow and bill of materials, change, and document management• A single source of truth for all product data via one global instance• Globally aligned processing workflow and material master setup utility that ensures data quality

Benefits• Enhanced change accuracy • Provided business warehouse analytics for continuous process improvement• Improved global visibility of changes in process

TESTIMONIAL VIDEO Tennant creating a Cleaner, Safer World with SAP Big Data Insights and Internet of Things

...Further, we were able to shift high-value resources from change management to more strategic activities.”

— Jason LaPlante, Business Process Governance, Tennant Company

Eliminated spreadsheetsused to track change orders

Refocused high-value resourcesfrom change tracking to development

Gained scalabilityto support current and future business needs and acquisitions

“ We dramatically improved the efficiency, quality, global consistency, and traceability of the change processes within Tennant Company...

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More than 100 years of combined launch experienceWe don’t need a rocket scientist to tell us how important rocket science is. According to NASA, more than 1,100 functioning satellites orbit Earth, aiding navigation, communication, public safety, and science. United Launch Alliance (ULA) builds the rockets that deploy satellites, as well as the ones that travel far beyond. SAP helps ULA build them reliably and cost effectively.

Customer Snapshot: Business ModelReliable, Cost-Efficient Space LaunchesULA was formed specifically to provide reliable, cost-efficient access to space for launch customers including the United States Department of Defense, NASA, the National Reconnaissance Office, and the United States Air Force. The alliance relies heavily on information technology to help improve the probability of mission success while driving excess costs out of the processes of designing, testing, and launching rockets.

The alliance maintains program management, engineering, test, and mission support functions at their headquarters in Centennial, Colorado. Manufacturing, assembly, and integration operations are located in Decatur, Alabama, and Harlingen, Texas. Launch operations are located at Cape Canaveral Air Force Station, Florida, and Vandenberg Air Force Base, California.

CompanyUnited Launch Alliance (ULA)

HeadquartersCenntennial, Colorado, USA

IndustryAerospace & Defense

Implementation PartnersSAP

Number of Employees3,600

Line of BusinessFinance, Platform and Technology, Manufacturing, R&D/Engineering

SAP SolutionsSAP Complex Assembly Manufacturing, SAP Custom Development, SAP ERP

Customer Websitewww.ulalaunch.com

United Launch AllianceRocket Science Makes Life on Earth Better

Original Asset

TESTIMONIAL VIDEO United Launch Alliance: Complex Assembly Manufacturing Solutions

2005Boeing and Lockheed Martin announced United Launch Alliance, a 50-50 joint venture to support space launches for the U.S. government.

2006After receiving Pentagon support for the joint venture, the Federal Trade Commission (FTC) approved ULA‘s anti-trust clearance; ULA launched their first rocket two months later.

2011ULA entered an agreement with NASA to share information about using ULA rockets to launch astronauts into space.

2014Private company Blue Origin and ULA announced a partnership to develop the BE-4 rocket engine for commercial use.

“ SAP has helped ULA increase our probability of mission success while lowering our cost to the customer.”

— Daniel Collins, COO, ULA

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Customer Snapshot: HistoryLaunching a Joint VentureFor more than half a century, Atlas and Delta rockets have propelled people and payloads into space, including the first American to orbit Earth and the first man-made craft to reach another planet. Today, the United Launch Alliance is focused on the future of expendable launch vehicles to help protect and improve life on Earth, and to expand human knowledge through interplanetary exploration.

Customer Snapshot: Success Strategy Perfect Product DeliveryThe business ethic that drives ULA is known as Perfect Product Delivery. It is a business improvement endeavor between ULA and key suppliers, including SAP. ULA collaborates with partners to determine how to improve processes using only the appropriate tools necessary to get the highest return.

The ChallengeOne View, from the Drawing Board to the Launch PadAt times, ULA had as many as 15 different operating systems dedicated to overlapping processes, such as rocket design, testing, and launch. Multiple systems created unnecessary costs and unwanted confusion among workers at offices, factories, and launch sites in different locations. To improve collaboration and transparency during vital activities that directly influence mission success, ULA wanted to improve data sharing and streamline manufacturing processes.

Enter SAPExtending a Partnership of TrustULA leadership already understood the value of SAP solutions, having implemented SAP ERP for finance and human relations. The alliance also worked closely with SAP Custom Development to create a new graphical user interface for simultaneously viewing multiple test plans. When ULA evaluated the SAP Complex Assembly Manufacturing solution, they were pleased to discover how easily data flowed between systems ranging from manufacturing to finance.

Enter SAP: The SAP ExperienceYet Another Successful LaunchJust as they do with their own rocket launches, ULA expected the launch of SAP Complex Assembly Manufacturing to be executed flawlessly. SAP provided Perfect Product Delivery, meaning the new system was implemented without interrupting normal business operations.

Better BusinessSimplicity Means Speed and Speed is EverythingBy implementing a system that integrates with other environments, ULA is able to simplify several dimensions of what are commonly very technical and complex operations. Even processes as common as closing books have the potential to accelerate ULA’s launch schedules. Improved visibility into building and testing rockets means safety and reliability can be maintained cost-effectively.

Better Business: Benefits One Team, One System The standardization of data and its synthesis into a single system helps unite ULA’s employees like never before. Gone are siloed processes that required manual workarounds or caused project delays because of system incompatibility. Because the alliance’s SAP systems all communicate effortlessly with each other, it helps promote the sense of teamwork across workgroups and geographies

Better Business: Run SimpleSupporting Manufacturing and Launch OperationsBetween the custom GUI and the implementation of SAP Complex Assembly Manufacturing, ULA is now better able to provide multifaceted support to their rocket business, starting with project and component design all the way through to successful launches of valuable payloads into orbit and interplanetary journeys.

Journey Ahead Defining and Implementing the Future SAP solutions are now in place to help ULA build the next generation of rockets to support science, industry, and life on Earth. The united team of ULA and the unified technology of SAP are also working on the next generation of human space flight—the new ULA Delta IV Heavy Rocket, which is being developed to support NASA’s Orion spacecraft.

United Launch Alliance

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Hagleitner – The Digital Restroom: Big Data’s New Frontier

Mapal – Executive overview

Arctic Wind – Solving Arctic Challenges at the World’s Northernmost Wind Farm

FC Bayern München AG – Technology to Power the World’s Most Innovative Club

ARI – Driving Two Million Vehicles with Real-Time Data

Transnet – Keeping Shipments Moving Faster with SAP HANA®

TSG 1899 Hoffenheim – Chaging the Game with Wearable Sensors

Explore More Success Stories...

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Explore More Success Stories...

German National Rowing Team Krone – Farmers’ Tablets Yield Digital Harvests

IoT is Here – Make the Most of it with SAP

Lukoil – SAP at Lukoil: Dr. Robot Makes Oil Mining Safer, Healthier

Nanjing – Nanjing and SAP Create Intelligent Traffic System in China

Connected Products Connected AssetsConnected Fleet

Connected MarketsConnected PeopleConnected Infrastructure

Bosch – SAP IoT Seeks Better Parking with New Solution

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Siemens Mindsphere – Digital Factory Sm!ght – Smart Cities: Sensors Guide the Way

Seat and Samsung – Connected Car of the Future from SAP, SEAT, and Samsung

NTT – SAP and NTT Enhance Global Partnership Shell and Volkswagen – Shell, Volkswagen, and SAP: Co-Innovation at Its Finest

Piaggio Group – Stepping Into the Era of Connected Mobility with SAP and the Internet of Things

Still – Asset Intelligent Network Trenitalia – Trenitalia Showcases Railway Innovation with SAP

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Explore SAP Leonardo

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* Planned enhancements, subject to change.

Enable end-to-end visibility to product-centric operations and ability to optimize compliance visibility and service availability

As the demand for information and insight increases, we are seeing a significant increase in the design, manufacturing, and delivery of smart, connected products across all industries. R&D can utilize data from sensors, connected products, and other Big Data sources, to support the development of more reliable and desirable products that meet target requirements. This leads to increased demand and opportunities for you in the market, and increased access to information for both you and your customers.

Connected ProductsGoods and EquipmentConnect, monitor, and control a large number of customer facing productsConnect smart devices and products with core business processes and back-end systems. SAP Leonardo enables you to easily collect and analyze data from IoT devices from smart products e.g., coolers, coffee machines. At the same time, you can bring back-end business context and processes in real time by converging it with digital twins of physical product within IoT smart applications to improve efficiency, automatic replenishment – and create new product-as-a-service business models.

Product InsightsDesign, manufacture, and distribute smart products to leveraging sensor data by manufacturers and consumersStreamline and orchestrate your design networks with intuitive design and collaboration tools to enhance product and project delivery. Manage internal and external development teams, capture their ideas, and reuse your product and project data throughout the enterprise. Increase efficiency in engineering and manufacturing with a single platform for design tool integration to provide a 360-degree product view (with total transparency across engineering disciplines) through a harmonized and intuitive user experience. And master product cost potential and transparency – at a time when it counts.

Supply NetworksManage, control, and respond to changing conditions with a digital operations center for responseReduce planning cycle times and inventory levels and increase service quality by extending the supply chain to the business network. Connect more easily with suppliers, customers, and outsourced manufacturers for enhanced collaboration across demand, supply, and inventory. Optimize service and cost through collaborative planning of inventory, supply, and demand, while establishing a collaborative network with B2B connectivity for proficient supply chain collaboration.

SOLUTION SPOTLIGHT

• Connected Goods

• IBP for Response & Supply

• SAP Hybris Billing

SOLUTION SPOTLIGHT

• Supply Chain Control Tower

• Track & Trace

• SAP Ariba Supply Chain Collaboration

SOLUTION SPOTLIGHT

• Innovation Management

• Product & Project Network*

• Engineering Control Center

• Product Lifecycle Costing

• SAP Ariba Sourcing

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Track, monitor, analyze, and maintain all fixed assets across the network

Connect production systems and assets with manufacturing and maintenance business processes to reduce operational and maintenance cost and increase uptime of assets.

* Planned enhancements, subject to change.

Connected Assets

SOLUTION SPOTLIGHT

• Supply Network Collaboration

• Global Batch Traceability

• Ariba Advanced Supply Chain Automation

• Distributed Manufacturing*

• Digital Manufacturing Insights*

SOLUTION SPOTLIGHT

• Manufacturing Execution

• Manufacturing Integration and Intelligence

• Plant Connectivity

• Extended Warehouse Management

SOLUTION SPOTLIGHT

• Predictive Maintenance and Service

• Asset Intelligence Network

• Work Manager

• SAP Ariba Supply Chain Collaboration

Fixed Asset InsightsOptimize asset performance throughout their entire lifecycle and build an asset network collaboration for better service and maintenance processAs companies move from a reactive to a proactive approach to maintenance, fixed asset insights provides an end-to-end solution for predictive maintenance and service from identification of emerging issues to procuring spare parts, scheduling and executing maintenance. These capabilities can serve assets that are both owned and operated by companies as well as assets that are installed at a customer site and are covered by service contracts. This can be achieved through an integrated asset network to collaborate between manufacturers, service providers and end customers.

Manufacturing Execution Connect, monitor, and tightly control manufacturing processes and operations by integrating business and manufacturing systems to enable lean, high-quality production on the shop floorLeverage manufacturing execution and Industrial IoT to optimize manufacturing processes and provide real-time visibility and transparency across multiple plants, vendors and machine types. You can then tie this information back to the business context of the order, quality and performance. Connect supply chain networks to manufacturing processes and operations while lowering total manufacturing costs in scalable, flexible, cost-effective deployment options.

Manufacturing NetworksEfficiently address customer demands by connecting supply chain solutions with the 3D printing/IoT capabilities, machine learning and real-time operations insights through a global manufacturing networkIdentify and resolve any issues across the extended supply chain to increase fulfillment of delivery commitments, manage changes to existing and new product introductions, and share process improvement ideas across your enterprise. Establish a collaborative network with B2B connectivity for proficient supply chain collaboration. Find hidden production capacity in your existing resources for greater success and rapidly scale production up or down based on market demand in a cost-effective way.

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Track, monitor, analyze and maintain all moving assets, wherever they are in the network

Connected fleet enables businesses and public service organizations owning fleets of moving assets e.g., vehicles, robots, and fork lifts to collect live telemetry and sensor data and integrate with your core business processes to improve services and safety for operators, improve visibility to logistics and finally provide better services for the end customers. At the same time, it enables organizations to create new business models and opportunities to reduce cost leveraging the Internet of Things.

* Planned enhancements, subject to change.

Connected FleetMobile Asset InsightsCollect, map, store, and analyze fleet/vehicle sensor data in real timeImprove operational efficiencies by collecting, mapping, storing and analyzing vehicle and sensor data in real time. The integration of telematics, enterprise and customer data enables you to improve services and execution of ordering process, collection of goods and delivery process. It creates the opportunity to optimize processes and create value through new business opportunities.

Logistics SafetyPerform comprehensive safety analysis of people and assets to reduce accidents and improve safety recordsImprove your end-to-end logistics safety record covering safety analysis of vehicle conditions, environmental aspects, drivers biophysical health, and driving behavior. You can also manage the handling of hazardous goods through the integration to environment, health, and safety solutions.

Logistics NetworksMaximize supply chain logistics strategy and comply with regulations across the global networkEasily track inventory end to end with enhanced supply chain logistics. Increase visibility into logistics to streamline goods flow in real time and also boost visibility into supply chain logistics in yards and hubs through real-time management. Enables the right foundation for regulatory compliance and manage by exception in-transit inventory and assets with item traceability.

SOLUTION SPOTLIGHT

• Track & Trace

• Yard Logistics

• Warehouse Management

• Networked Logistics Hub

• Vehicle Networks

SOLUTION SPOTLIGHT

• Transportation Safety*

• Connected Parking

• EHS Dangerous Goods

SOLUTION SPOTLIGHT

• Vehicle Insights

• Predictive Maintenance and Service

• Asset Intelligence Network

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Delivers new forms of digital operational intelligence to transform physical-infrastructure systems

Improve service, drive economic growth, and allow for more efficient and cost-effective operations, infrastructure compliance and risk mitigation, as well asprovide opportunities for job growth. Drive transformation by bridging sensors and control technologies embedded throughout physical infrastructure assets with information systems and business applications. These sensors are connected to SAP Leonardo and allow real-time data ingestion and analytics along with integration into business processes to predict, plan, and respond to real-time conditions. Customers reap bottom-line results in global productivity and operational efficiency by utilizing this real-time information and integrating it business data to drive business results and create new infrastructure models.

* Planned enhancements, subject to change.

Connected Infrastructure Building InsightsLeverage real time information to manage and maintain propertiesEnsure visibility across your properties to optimize energy consumption, maintain facilities and equipment and ensure improved customer satisfaction.

ConstructionManage construction projects to deliver on time and within budgetLeverage real-time date to manage the end-to-end project, ensuring that materials is at the right place, at the right time, and that assets and equipment is optimized throughout the process.

Energy GridsOptimize the energy utilization by integrating processes and informationBuild an end-to-end energy grid that enables better transparency and better decisions. Leverage predictive maintenance and analytical process to optimize uptime and improve customer satisfaction. Ensure visibility of all assets across the grid to enable improved performance and reliability.

SOLUTION SPOTLIGHT• Predictive Maintenance

• Asset Intelligence Network

• Manufacturing Integration and Intelligence

SOLUTION SPOTLIGHT

• Project Managment

• Track & Trace

• Yard Logistics

SOLUTION SPOTLIGHT

• Real Estate Cockpit

• Plant Maintenance

• Energy Management*

• SAP Ariba Procurement

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Foster local markets, cities, urban and rural environments with new products, services, data, businesses and business models leveraging the SAP Leonardo innovation portfolio

Enable innovation, production, deployment and business formation of local relevance at the right moment in time to meet challenges of tomorrow and transform them into opportunities for today. You can actualize global competitiveness, drive enterprise, power the knowledge economy, and cultivate a culture of innovation.

Connected MarketsMarket InsightsInteract in an all knowing digital or physical marketplace to provide an excellent all around personal experience Today’s hyper connected consumers, citizens and visitors demand consistent and seamless experiences irrespective of the constraints of time, space and geography. SAP Leonardo leverages beacons, mobile connectivity, identity and security to provider hyper personalized experiences to the consumers, citizens and visitors in a particular market. The ability to interact in an all knowing digital or physical marketplace provides an excellent all around personal experience benefitting businesses able to harness this new mode of interaction to its fullest.

Rural Areas Transform agribusiness to evolve and grow to feed the world

With a rapid increase in population and the shortage of natural resources, the agribusiness needs to transform and grow to both do more with less, and leverage the wealth of digital information now available into business value. SAP Leonardo enables you to consume data from agricultural machines and equipment to increase farming efficiency and predictability and create transparent and sustainable food supply chains while managing price volatility. Farmers and growers can connect to global value chains through IoT and mobile technology. This enables the agriculture business to incorporate precision farming competence even in the most remote rural areas globally.

Urban AreasOptimize energy, vehicles and assets across the urban footprintUrban areas stand to benefit tremendously from SAP Leonardo with the rise of automation, blending seamlessly with the physical reality of urban spaces, be it traffic flow and management, parking management or the management of physical infrastructure across buildings, lighting, open public spaces, yards, ports and other infrastructure that make up the modern day urban landscape. This can improve environment, health, and safety of urban public spaces across construction, services and other smart city and government offerings.

SOLUTION SPOTLIGHT

• Yard and Hub Logistics

• Traffic Management

• Connected Parking

• EH&S

SOLUTION SPOTLIGHT

• Connected Agriculture

• Predictive Maintenance and Service

• Vehicle Insights

SOLUTION SPOTLIGHT

• Connected Goods

• Connected Marketing

• Customer Activity Repository

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Strives to improve lives, work and health by connecting people and communities and providing better lifestyle experiences and opportunities for organizations to evolve into new business models

SAP’s vision is to help the world run better and improve people’s lives. This is our enduring cause; our higher purpose. With this in mind, SAP Leonardo enables innovative applications connecting individuals and communities of consumers with products, assets, brands and services. Companies can offer connected people new services in real time, highly tailored to the individual’s activity, location, and needs to anticipate and solve issues before they even happen.

Connected PeoplePeople and WorkHelp workers stay safe, link them to their environment in real time, and promote safe practices and risk avoidance SAP Leonardo enables enhanced ways to collect and process real time data to gain insight to increase safety and overall operational integrity in field execution. This insight enables you to modify processes, fix bottlenecks, reduce downtime, and collaborate with business partners to run better and safer.

People and Health Build a connected health network that breaks down existing silosBreaking down the existing silos across healthcare entities will enable a network with the patient in the center, improve patient outcomes, and lower healthcare costs.

Patients can get personal health dashboard with better health outcomes. Healthcare providers could have the get access to a comprehensive and longitudinal patient data set with personalized decision support. Medical research could understand risk factors for diseases and drivers for better outcomes. And pharmaceutical companies could benefit by having access to real world evidence to inform their research and development efforts and allowing them to run innovative clinical trials.

People and Homes Connected energy and security systems, along with smart appliances make home life more comfortable, efficient, and secure

The connected home is getting more connected, with experts saying that a typical family home could contain more than 500 smart devices by 2022. Homeowners can experience greater peace of mind, as they easily can control and manage their household systems while at home or away from their mobile devices.

Intelligence from the connected home also provides insurers with the opportunity to create other value-added services. Real-time personalized products based on detailed information about usage, behaviors, and location can be created to make customers’ lives easier. And new services can be offered in combination with a network of trusted service providers and retailers to extend customer loyalty even further.

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* Planned enhancements, subject to change.

SAP Leonardo Technology OverviewSAP HANA is the strategic platform for the SAP Leonardo innovation portfolio, either in the cloud or on-premiseSAP Cloud Platform is the key strategic platform-as-a-service infrastructure that provides the framework for SAP Leonardo innovation portfolio and SAP Leonardo foundation. The latter includes SAP Leonardo business services and SAP Leonardo technical services.

Additionally, SAP Cloud Platform provides end-to-end micro services for machine learning, analytics, Big Data connector, security, user experience, user management, and backed integration APIs. All of these capabilities provide a unique value for customers to enable end-to-end IoT driven solutions enabling the effective convergence of IT and OT landscapes while delivering the best experience to users.

SAP Leonardo Foundation SAP Leonardo Business ServicesA reusable microservices framework to enable customers to rapidly build their IoT model and connect it with business context from back-end systems leveraging configuration-driven tools.

SAP Leonardo Technical ServicesKey technical services of SAP Cloud Platform for SAP Leonardo innovation portfolio that enable customers best of breed platform capabilities to effectively:

• Manage millions of sensors and devices: – Scalable messaging to avoid data stream loss

due to latency issues – Device management

These services also provide: • Powerful and real time live streaming analytics • Data management and big data connector • User management and security • Back-end integration service

SAP Leonardo Edge ComputingA compelling bundle of technologies that run at the edge of the network or in the cloud (agentless), providing edge processing capabilities for protocol translation.*

SAP Leonardo Edge Computing supports real time and offline data ingestion with edge filtering rules and streaming analytics. Dynamic edge processing then enables back-end transactions from Edge Computing.

Get Started TodayMany companies understand the value of IoT for their businesses and want to find out where and how to get started. To provide these customers with an access point for their initiatives, SAP will introduce SAP Leonardo labs around the globe. Here, customers can collaborate with SAP development and consulting experts to start their innovation journey based on SAP Leonardo innovation portfolio, SAP Leonardo labs will open in Palo Alto (USA), Paris (France), Shanghai (China), São Leopoldo (Brazil), Johannesburg (South Africa), as well as Berlin and Munich (Germany). Within the SAP Leonardo labs, SAP will also introduce SAP Leonardo jump-start program – a pre-packaged, consultative offering to help customers prioritize innovation opportunities and deliver competitive advantage with an IoT enabled digital transformation.

Contact the SAP Leonardo jump-start program at SAPLeonardojumpstart@sap.com for more regionally specific offers and details on getting started today.

More information on SAP Leonardo: SAP.com/Leonardo

Follow SAP Leonardo solutions strategy on Twitter: @SAPLeonardo

For more information on SAP, visit: www.sap.com

For additional information on SAP Leonardo and the jump-start program, please visit the following websites:

SAP Leonardo jump-start program

SAP introduces jump-start enablement program for SAP Leonardo portfolio

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