SAP Hybris Expert Services

SAP Hybris CommerceMake the most out of your solutionServices Portfolio

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Table of Contents

3 Greater Results and Higher Quality for your SAP Hybris Commerce Project

4 Choose Quality First

5 Success Guarding Services for SAP Hybris Commerce

6 EmpowerEffectiveDecisionMaking

7 Optimization Services at a Glance

8 UnlockGreaterFunctionality

9 Solution Add-Ons forGlobalCompanies/toImproveDailyOperations

10 Solution Add-Ons to Boost Performance

11 Future-Proof your Commerce Solution

12 GuidancefromStarttoFinish

13 CustomerTestimonials/Contact Information

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Greater Results and Higher Quality for your SAP Hybris Commerce Project

In commerce, one size does not fit all. Every business model and every implementation is unique. With the support of SAP Hybris Expert Services, hundreds of our customers have succeeded with thousands of projects. Large or small. Standalone or integrated. Customized or plug-and-play.

With our tailored portfolio of services, we help you achieve a faster time-to-market, increased project quality and a better ROI. Working closely with product development, SAP implementation teams and our experienced partner ecosystem, we help you develop an optimal implementation strategy.

Our objective is to provide best-in-class services throughout your project lifecycle to ensure a successful go-live and smooth ongoing operations.

Our services add value to your project from start to finish by driving quality, implementation best practices and lowering your project risk.

The SAP Hybris Expert Services portfolio for SAP Hybris Commerce includes:

– Success Guarding Services – Optimization Services – Solution Add-Ons – Upgrade, Migration and Implementation – Expert Guidance

Get the very best from your SAP Hybris solution. With our wide range of service offerings, SAP Hybris Expert Services can help you manage every phase of your project – from planning to operation – for your peace of mind.

“SAP Hybris Expert Services demonstrated deep solution knowledge. We truly appreciated how easy it was to work with them. We highly recommend them.”JeffPearson,SeniorVicePresidentMarketingandE-Commerce, Lids Sports Group

Read about LIDS Sports Group experiences here.

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SUCCESSGUARDINGSERVICES • Reduce project risk and increase project quality throughout the project lifecycle.

• Combine easily with any implementation methodology. • Are delivered by senior consultants with expert-level knowledge of SAP Hybris Commerce solutions and the recommended practices for solution implementation.

BENEFITS • Improve quality, performance and stability of the solution. • Minimize risks for future maintenance and upgrades. • Reduce time and effort of your implementation. • Ensure recommended practices for implementation are followed.

Leverage Success Guarding services to boost quality on your SAP Hybris Commerce project. Gain assurance your implementationisontherighttrack. Safeguard your project and apply recommended practices from day one.

Choose Quality First

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Success Guarding Services for SAP Hybris CommerceService Description

CAPABILITIES WORKSHOP

Learn about the SAP Hybris Commerce platform’s native capabilities. Align your requirements to the latest functionality early in your project and minimize needs for custom code development. This foundational service is best delivered early in the project planning cycle for greatest impact. Overall 5-day, custom-tailored engagement includes an on-site 2-day workshop.

DESIGNREVIEW Validate your SAP Hybris Commerce platform technical design early in the project planning phase. Assess design options, mitigate risks and avoid future performance, scalability and upgradability issues with your platform. This service is best suited to customers with projects in planning or foundation stages, or whenever a solution design validation is needed. The Design Review service is a 12-day custom-tailored engagement, including minimum 2-day on-site workshop.

CODEREVIEW Prevent issues in stability, scalability, upgradability, and performance that can impact your SAP Hybris Commerce solution. The Code Review service is performed during or after the engineering phase and provides a detailed analysis of elements related to the project code base. This flexible service fits any project methodology. The service – which includes data model analysis, source code analysis, back-office configuration, and an automated testing review – can be delivered multiple times during the realization phase of your project.

PERFORMANCEPACKAGE

Is your SAP Hybris Commerce platform set up for optimum performance, especially when it is experiencing heavy traffic? Identify performance bottlenecks that may hurt your platform – and sales, too. The Performance Package service focuses on testing your platform and identifying areas for improvement.A typical Performance Package delivery includes 13 - 17 days per round of testing. One to two test rounds are typically sufficient. The service will define a customized test plan to execute volume, peak and soak tests and assess results.

SYSTEMREVIEW Final and all-encompassing quality assurance check before your platform goes into production. Minimizes risks during the go-live phase, ensures proper performance, stability, security and recommended practices for solution deployment. The System Review service includes an in-depth analysis of critical solution areas such as system architecture, configuration, data model, code, security, application as well as web profiling. This service is a custom-tailored engagement, typically 13 days, though duration will be adjusted when purchased in conjunction with other Success Guarding services.

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OPTIMIZATIONSERVICES • Focus on recommended practices and solution adoption for SAP Hybris Commerce.

• Benefit from the experiences of our senior consultants and empower your teams to make educated decisions in specialized areas and proactively handle risks and issues.

• Select from several custom-tailored workshops and services focused on complex functional and technical topics, such as solution architecture or recommended practices for solution development.

BENEFITS • Proactive readiness for critical project moments, such as go-live and post go-live operations.

• Deep knowledge transfer to your business and technical users.

Take advantage of our experts’ technical and functional expertise for simpler decision making and problem solving.

Empower Effective Decision Making

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Optimization Services at a Glance

Service Description

COMMERCEDESIGNWORKSHOP

Set your project, and solution, on the path of success. Aligning stakeholders and processes with recommended practices is an important foundational step, especially when it comes to solution architecture and design, as well as end-to-end business processes. The Commerce Design Workshop is a 10 to 15-day engagement, including an on-site workshop, to review architecture, design and underlining processes and prepare a “to-be” state to set your implementation on the right track.

GO-LIVESUPPORT Minimize your risks during the go-live phase. Incorporate an SAP Hybris expert into your team at go-live to monitor the system and address unforeseen issues. Typically a 5-day engagement, this service can be further customized to your project needs.

SOLR WORKSHOP Learn how fine-tune your search configuration to maximize the effectiveness of your solution. The Solr Workshop is a foundational knowledge service to empower your business and technical users to perform Solr-related tasks within the SAP Hybris Commerce Backoffice tool, according to proven and recommended practices. A total engagement of 4 days, including a 2-day on-site workshop.

ROLESANDPERMISSIONSWORKSHOP

Ramp-up in required knowledge on key topics related to SAP Hybris Commerce roles and permissions functions. This workshop is a foundational knowledge service to empower your business and technical users to take advantage of the Hybris User Groups restricted permissions to improve back-end security. Critical focus will be given to SAP Hybris recommended practices as they relate to functional and technical implementation of user groups, custom permissions, and ongoing maintenance of the solution. A total engagement of 4 days, including a 2-day on-site workshop.

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SOLUTIONADD-ONS • Solution Add-Ons provide proven and valuable functionality that can be added into your platform by SAP Hybris Expert Servic es consultants.

• Integrate additional func tionality into your platform with a shorter time-to-mar ket, reduced costs and minimized risks.

BENEFITS • Proven functionality: Integrate valuable functionality and enhance the out-of-the-box capabilities of your platform.

• Recommended practice deployment methodology: Reduce your development costs, achieve a shorter time to market and minimize your project risks by reusing a proven code and deployment methodology. We have tested and optimized these packages on a multitude of projects, so your solution add-on deployment takes place smoothly in just a few days.

Leverage our standardized code packages to incorporate additional functionality and enhance your SAP Hybris Commerce platform.

Unlock Greater Functionality

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FORGLOBALCOMPANIESEfficiently satisfy the unique needs of companies doing commerce globally. • Multi-County,Multi-ChannelProductEnhancements: Expand your business across countries, brands or channels without weighing down your system. Consolidate your product catalogs through an efficient architecture and roll them out with ease. Your merchandising teams will love this critical functionality to manage product content from a single catalog and with simplified data management. Your IT team will love the improved scalability and platform performance, too.

TOIMPROVEDAILYOPERATIONSAchieve smooth daily operations and increased productivity. • Hot Folder Plus: Increase your data import speed up to 8x: dramatically speed-up your initial data load and ongoing data imports from other integrated systems.

• LogManagementandMonitoring: Monitor and analyze your application in a single aggregate view. Stop deciphering individual logs and visualize a complete system performance dashboard.

TOBOOSTPLATFORMPERFORMANCEOptimize your platform performance based on your unique business needs: • VarnishCache:Integrated page caching solution using open source software provided by Varnish. Varnish is a web application accelerator, installed in front of a web server and configured to cache content delivered over HTTP. The Varnish Cache Solution Add-On will significantly boost your SAP Hybris Commerce application performance.

• DTOCache:Proven, fast-to-deploy solution to increase overall system performance, leveraging Data Transfer Object (DTO) caching.

Achieve a 20% increase in page impressions per second per core with the DTO Cache Solution Add-On.

• Page Cache: Leverage our innovative Page Cache Solution Add-On to achieve a 20-fold increase in page impressions per second per core. This add-on is available for SAP Hybris Commerce platform version 6.0 and higher.

• Centralized Session Failover: Increase your platform availability. Recover session data instantly, automatically and 2x faster than the out-of-the-box solution.

Solution Add-Onsat a Glance

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UPGRADE,MIGRATIONANDIMPLEMENTATION • Keep up with the quick-changing demands of commerce technology. Our Upgrade Service provides you with an independent assessment of the risks, efforts and value of upgrading to a newer version of your SAP Hybris solution. Our experts can carry out the delivery of your upgrade project, as well.

• Are you migrating from an on-premise environment to the Cloud? We provide a sophisticated Migration Service specifically developed to support your migration projects.

• Our Implementation Services are available to deliver your project end-to-end, from initial requirements gathering to successful operations.

BENEFITS • Ensure access to latest version updates, enhancements and product support.

• Leverage the latest platform features and functionality to improve your customer’s experience.

• Utilize SAP Hybris Commerce practices to simplify your code and solution maintenance.

Find out how SAP Hybris Expert Services recently managed all upgrade-related activities for SAP Store.

Future-Proof your Commerce Solution

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EXPERTGUIDANCE • Benefit from dedicated support from highly experienced professionals throughout the entire implementation and operation of the solution.

• Accelerate knowledge and skills transfer to your own team. Our experts will help you implement solutions that are manageable, supportable, scalable and optimized – and leave no secrets behind.

• SAP Hybris Expert Services can supply the following resources to your project and customize their participation to your project needs:

– Enterprise and Solution Architects – Business Analysts – Functional and Technical Consultants – Engagement Managers – Service Delivery Managers

BENEFITS • Continuous knowledge transfer. • Dedicated support from highly experienced professionals throughout the entire implementation and operation of the solution.

Guidance from Start to Finish

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Our customers advance their digital transformation with SAP Hybris solutions every day. We take pride in accompanying our customers’ transformation, through technical and functional solution expertise and innovation. Read about the value our experts bring to the table – in our own customers’ words.

Customer Testimonials

ContactInformation

AMERICAS • LIDS:Read how LIDS Sports Group advanced their digital transformation with innovation-driven strategies and a move to the cloud, to get ahead of their competition.

• MauiJim: Learn how Maui Jim personalized their customer experience and introduced unique services to capture a new market segment.

EUROPE • SAP Store: Read how our own e-commerce store gained greater efficiencies thanks to an SAP Hybris Commerce version upgrade.

AUSTRALIA / NEW ZEALAND • Frucor Suntory: Learn how Frucor Suntory drove growth through digital transformation and utilized the full range of SAP Hybris solutions.

More customer stories are available on our Resource Center.

For more information, please contact us at saphybris-expertservices@sap.com or visit www.hybris.com/products/expert-services.

© 2018 SAP SE or an SAP affiliate company. All rights

© 2018 SAP SE or an SAP affiliate company. All rights reserved.

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