SAP HR Digital Experience - assets.dm.ux.sap.com · INTERNAL Sabrina Dick, HR DirectorSAP Central &...
Transcript of SAP HR Digital Experience - assets.dm.ux.sap.com · INTERNAL Sabrina Dick, HR DirectorSAP Central &...
INTERNAL
Sabrina Dick, HR Director SAP Central & Eastern Europe
SAP HR Digital Experience
brought to you by SAP HR
2INTERNAL COO HR© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Our HR Guiding Principles aim at world-class HR consumer experiences
Consumer satisfactionDeliver enjoyable HR services
with human touch
StandardizeScale while providingpersonalized HR services
SimplifyMake HR interactions
smooth and easy Consumer experiences
3INTERNAL COO HR© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Why we all need to evolve.
Customer expectationsEmployees are digital consumers and expect the same from their employer.
SAP’s Digital Business FrameworkWe are enabling our customers to transition to digital businesses and Run Simple.
Digitalization is the new norm
Digitization is changing businesses, processes and people.
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Three dimensions of SAP’s digital transformation
Culture TechnologyBusiness
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Cultural Transformation.
FromPROFIT
ToPURPOSE
FromCONTROLLING
ToEMPOWERING
FromHIERARCHIES
ToCOMMUNITIES
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2017+
Leading-Edge
Three-Pillar-Model
Globalization of HR along three pillars of responsibility (Business Partnering,
Transactional Servicing, Design)
2013 – 2016
Transformed
2005 – 2012
Globalized
Enhanced Three-Pillar-Model
Transformation to become more scalable, cloud enabled and customer focused
Experience-Focused-Model
Holistic end-to-end setup for a superior HR customer experience provided by One HR
HRBP
HRPractices
Legend: = Build (design)= Business partnering = Run (recurring execution)
We take our HR Operating Model to the next level focusing on experiences.
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HR technology innovation enables us to design engaging HR services.
SuccessFactors Mobile
LMS
Recruiting
Pre-start portal Onboarding forms
Onboarding
People ProfileEmployee Central
Learning
Workforce analytics
HR analyticsSocial
collaboration
HR Core
Continuous Performance ManagementPerformance & goalsDevelopment planning360° FeedbackSuccession Management
Compensation Planning
SAP Talk
Recruiting MarketingRecruiting ManagementMultiposting
TotalRewards
Own SAP
Appreciate
SAP AlumniSAPCloud
Platform
SAP JAM
External Workers
Travel Expense
LMS
Cloud Transformation
Employee Engagement Agility & Innovation Simplify & Standardize Total Cost of Ownership
85 Engagement Index(+3 in 2016)
50 go-lives in 2017 so far
80% of HR processes in the Cloud
5 Global on-premise systems to the cloud
HR Service Satisfaction is at an all time high
75% of the go-lives were quick wins (< 3 months to go live)
HR customer satisfaction at an all time high with 7.8 (scale 1-10)
+ Multiple decentralized LMS to One Global Learning Platform
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We continue to boost HR Customer Satisfaction*
*Source: Annual HR Customer Feedback Survey2017 data point refers to data collection January 2018 (retrospective assessment of 2017)
6.36.5
6.3
7.0 6.9
7.57.8
8.0
5
5.5
6
6.5
7
7.5
8
8.5
9
9.5
10
2006 2008 2010 2012 2014 2015 2016 2017
9INTERNAL COO HR© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
And the market agrees. In 2017 alone, we received 281 employer awards*.
*Several awards have been received in multiple locations.
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We are proud – but we don’t stop!
The journey never ends – the experience only gets better…