SAP HANA and Leonardo Ecosystem Partners comparing ...

July 2019

A research report comparing provider strengths, challenges and competitive differentiators

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SAP HANA and Leonardo Ecosystem PartnersGlobal 2019

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Unless otherwise cited, all content, including illustrations, research, conclusions,

assertions and positions contained in this report were developed by, and are the sole

property of Information Services Group Inc.

The research and analysis presented in this report includes research from the ISG

Provider Lens™ program, ongoing ISG Research programs, interviews with ISG advisors,

briefings with services providers and analysis of publicly available market information

from multiple sources. The data collected for this report represents information that

ISG believes to be current as of February 25, 2019 – March 25, 2019,for providers who

actively participated as well as for providers who did not. ISG recognizes that many

mergers and acquisitions have taken place since that time, but those changes are not

reflected in this report.

All revenue references are in U.S. dollars ($US) unless noted.

The lead author for this report is Kartik Subramaniam and the co-author and Research

Analyst is ArulManoj M. The editor is John Burnell and Grant Gross. The data analyst

is Vishal Kulkarni. The Quality and Consistency Advisors are Terry Wynn, Bob Lutz and

Hack Heyward.

About this Report

ISG Provider Lens™ Quadrant Report | July 2019

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© 2019 Information Services Group, Inc. All rights reserved. Reproduction of this publication in any form without prior permission is strictly prohibited. Information contained in this report is based on the best available and reliable resources. Opinions expressed in this report reflect ISG’s judgment at the time of this report and are subject to change without notice. ISG has no liability for omissions, errors or completeness of information in this report. ISG Research™ and ISG Provider Lens™ are trademarks of Information Services Group, Inc.

1 Executive Summary

3 Introduction

10 SAP S/4HANA & Business Suite on HANA Transformation

14 SAP S/4HANA & Business Suite on HANA Managed services

18 SAP BW/4 on HANA and BW on HANA Transformation & Operations

21 SAP Leonardo Transformation

24 SAP Cloud Platform Support Services

27 SAP HANA Cloud Infrastructure and Platform Services

29 Methodology

Section Name

111111

Executive SummaryExecutive Summary

The key trends are summarized below.

� Higher proportion of on-premises S/4HANA adoption among large enterprises:

Customers that are looking for core process transformation, and face complexity in

geographic scale and application customization, preferring on-premises deployment

models compared to cloud hosting, which is finding traction among relatively smaller

enterprises with limited scale.

� Framework utilization for efficient S/4HANA implementation: Providers are using

proprietary frameworks with standardized templates and methods to address different

technical and process areas of the value chain in S/4HANA and other SAP services

implementations.

� Industry-specific solutions for accelerated transformation: Providers are building

industry-specific solutions and accelerators for S/4HANA and SAP Leonardo for the

manufacturing, retail, CPG and utilities industries to help enterprise customers that

seek implementation expertise and business agility. Enterprises are looking for such

solutions in the provider’s offering portfolio as a differentiator to help them in their

journey to becoming an intelligent enterprise and achieve faster time-to-market.

EXECUTIVE SUMMARYSAP’s S/4HANA offering was launched in 2015 and has started gaining momentum among

enterprises. This momentum shift is reflected in the company’s S/4HANA customer base,

which has growth of close to 30 percent in 2019. From an offering perspective, S/4HANA

forms the core of SAP’s Intelligent Enterprise vision, and the company is looking at S/4HANA

to strike a chord with enterprise customers looking for efficiencies and automation by

automating their business processes and reducing complexity in their ERP landscape.

SAP’s S/4HANA has had adoption across large and medium enterprise customers in the

manufacturing, consumer packaged goods (CPG), retail, energy, automotive and utilities

industries in both on-premises and cloud implementations.

We observe that enterprises are taking a customized, thoroughly evaluated and business

need-driven adoption to S/4HANA adoption, ranging from landscape transformation to

conversions (greenfield, brownfield or bluefield approaches) based on the complexity of

their existing SAP ERP architectures. There has also been a gradual change in the posture

and outlook of enterprise customers toward S/4HANA, and the initial inertia for this

portfolio of SAP is being replaced with optimism and positivity.

SAP has been introducing regular version updates to S/4HANA that incorporate features

to keep pace with the changing requirements of enterprise clients. The company has

also embarked on the innovation path that keeps its customers’ digital futures in sight by

introducing features around pattern detection, outcome prediction and an action roadmap

for S/4HANA. Such endeavors showcase the company’s vision to go beyond remaining

relevant to becoming an integral stakeholder in its customer’s enterprise ERP growth story.

© 2019 Information Services Group, Inc. All Rights Reserved.


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ISG Provider Lens™ Quadrant Report | Juni 2018ISG Provider Lens™ Quadrant Report | Juni 2018

2222

� Bots and automation applied to reduce resolution time across managed services:

Service providers are using or planning to use bots in AMS services to respond to basic

activities such as logging a ticket, providing the status of a ticket and to reduce the

time to resolution and prevent possible delays in resolution. Providers also are further

automating services related to L1 and L2 support and project reporting, and have

realigned their workforces to reassign staff that were doing these tasks to higher value

and more complex functions.

� Providers are enabling SAP Leonardo adoption by building proof of concepts:

Enterprises are ambiguous about implementing SAP Leonardo for their IT

infrastructure, which has slowed SAP Leonardo adoption. In response, service

providers are using SAP Leonardo to build proof-of-concept (PoC) demonstrations

to help address a specific industry issues or empower enterprises with emerging

technologies. Service providers demonstrate these solutions to their clients to

showcase the solution’s capabilities before the client decides to go ahead with a PoC.

The demonstrations help clients understand how SAP Leonardo can be used in their

enterprise, and allow the service provider to demonstrate its ability to implement

the solution.

Executive Summary



33

Introduction

Introduction

Definition SAP is well known for its enterprise resource planning (ERP) software,

data management products and digital focused offerings. This report

compares SAP service providers and their capabilities to implement,

migrate, host or manage SAP services.



Simplified illustration

SAP HANA & Leonardo Ecosystem Partners

SAP S/4HANA & Business Suite on HANA Transformation

SAP S/4HANA & Business Suite on HANA Managed services

SAP BW/4 on HANA and BW on HANA Transformation & Operations

SAP Leonardo Transformation

SAP Cloud Platform Support ServicesSAP HANA Cloud Infrastructure

and Platform Services

Source: ISG 2019

44© 2019 Information Services Group, Inc. All Rights Reserved.

Definition (cont.)

The SAP HANA & Leonardo Ecosystem Partners 2019 global report is a comprehensive,

objective analysis and evaluation of service providers. The report focuses on

trends associated with SAP HANA and its market. As part of this global report, ISG

classified 27 providers for SAP study as either leaders, market challengers, product

challengers or contenders in six areas of specialization: SAP S/4HANA & Business

Suite on HANA Transformation, SAP S/4HANA & Business Suite on HANA Managed

Services, SAP BW/4 on HANA and BW on HANA Transformation & Operations, SAP

Leonardo Transformation, SAP Cloud Platform Support Services and SAP HANA Cloud

Infrastructure and Platform Services.

� SAP S/4HANA & Business Suite on HANA Transformation: An assessment of

companies that provide consulting and system integration services for developing,

deploying and testing enterprise applications using SAP S/4HANA and SAP Business

Suite with SAP Fiori as the user interface.

� SAP S/4HANA & Business Suite on HANA Managed Services: An assessment of

vendors that provide managed services (ongoing operations) for maintenance and

support functions comprising monitoring, remote support and centralized manage-

ment of applications across SAP S/4HANA and SAP Business Suite.

� SAP BW/4 on HANA and BW on HANA Transformation & Operations: An as-

sessment of providers on their ability to strategize, develop, modify and implement

real-time analytics using the SAP HANA platform using public, on-premises or hybrid

cloud models.

� SAP Leonardo Transformation: An assessment of providers of services for digital

transformation using SAP Leonardo to build intelligent business functionalities

leveraging HANA database, which includes solutions with artificial intelligence (AI),

machine learning (ML), blockchain and IoT technologies, packaged as platform-as-a-

service (PaaS) and using SAP Cloud Platform (SCP).

� SAP Cloud Platform Support Services: An assessment of provider capabilities to

design, develop, modify, integrate and support applications for enterprise systems

on SAP Cloud Platform.

� SAP HANA Cloud Infrastructure and Platform Services: An assessment of provid-

ers on their capability to deploy and host SAP HANA and related platforms, which

includes infrastructure services such as operationalizing infrastructure, infrastruc-

ture installation and provisioning, along with go-live and operations support.

IntroductionISG Provider Lens™ Quadrant Report | July 2019

Scope of the Report


55

Introduction

The ISG Provider Lens™ quadrants were created using an evaluation matrix containing four segments, where the providers are positioned accordingly.

Leader

The “leaders” among the vendors/

providers have a highly attractive

product and service offering and a

very strong market and competitive

position; they fulfill all requirements

for successful market cultivation.

They can be regarded as opinion

leaders, providing strategic

impulses to the market. They also

ensure innovative strength

and stability.

Product Challenger

The “product challengers” offer a

product and service portfolio that

provides an above-average cover-

age of corporate requirements, but

are not able to provide the same

resources and strengths as the

leaders regarding the individual

market cultivation categories. Often,

this is due to the respective vendor’s

size or their weak footprint within

the respective target segment.

Market Challenger

“Market challengers” are also

very competitive, but there is still

significant portfolio potential and

they clearly lag behind the “leaders.”

Often, the market challengers

are established vendors that

are somewhat slow to address

new trends, due to their size and

company structure, and have

therefore still some potential to

optimize their portfolio and increase

their attractiveness.

Contender

“Contenders” are still lacking mature

products and services or sufficient

depth and breadth of their offering,

while also showing some strengths

and improvement potentials in their

market cultivation efforts. These

vendors are often generalists or

niche players.

Provider Classifications


66

Introduction

Rising Star

Rising stars are mostly product challengers with high future potential. When receiving the “rising stars” award, such companies have a promis-ing portfolio, including the required roadmap and an adequate focus on key market trends and customer requirements. Also, the “rising stars” has an excellent management and understanding of the local market. This award is only given to vendors or service providers that have made extreme progress towards their goals within the last 12 months and are on a good way to reach the leader quadrant within the next 12-24 months, due to their above-average impact and innovative strength.

Each ISG Provider Lens™ quadrant may include a service provider(s) who ISG believes has a strong potential to move into the leader’s quadrant.

Provider Classifications (cont.)

Not In

This service provider or vendor was not included in this quadrant as ISG could not obtain enough information to position them. This omission does not imply that the service provider or vendor does not provide this service.



77

Introduction



SAP HANA and Leonardo Ecosystem Partners - Quadrant Provider Listing 1 of 2

SAP S/4HANA & Business Suite on HANA

Transformation


Managed Services

SAP BW/4 on HANA and BW on HANA Transformation &

Operations


SAP Cloud Platform Support Services

SAP HANA Cloud Infrastructure and Platform Services

Accenture 4 Leader 4 Leader 4 Leader 4 Leader 4 Leader 4 Not In

Atos 4 Rising Star 4 Leader 4 Market Challenger 4 Product Challenger 4 Product Challenger 4 Product Challenger

AWS 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader

Birlasoft 4 Product Challenger 4 Product Challenger 4 Product Challenger 4 Product Challenger 4 Product Challenger 4 Contender

Capgemini 4 Leader 4 Leader 4 Leader 4 Leader 4 Leader 4 Market Challenger

Century Link 4 Contender 4 Contender 4 Contender 4 Contender 4 Contender 4 Contender

Cognizant 4 Leader 4 Leader 4 Rising Star 4 Leader 4 Product Challenger 4 Not In

Deloitte 4 Leader 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

DXC 4 Product Challenger 4 Leader 4 Not In 4 Contender 4 Contender 4 Product Challenger

EPAM 4 Contender 4 Contender 4 Contender 4 Not In 4 Not In 4 Not In

Fujitsu 4 Contender 4 Contender 4 Contender 4 Not In 4 Not In 4 Not In

GCP 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Rising Star

HCL 4 Leader 4 Leader 4 Leader 4 Leader 4 Leader 4 Market Challenger

IBM 4 Leader 4 Leader 4 Leader 4 Not In 4 Leader 4 Leader


88

SAP HANA and Leonardo Ecosystem Partners - Quadrant Provider Listing 2 of 2


Transformation


Managed Services

SAP BW/4 on HANA and BW on HANA Transformation &

Operations



SAP HANA Cloud Infrastructure and Platform Services

Infosys 4 Leader 4 Product Challenger 4 Leader 4 Product Challenger 4 Leader 4 Contender

ITC Infotech 4 Product Challenger 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

LTI 4 Product Challenger 4 Contender 4 Not In 4 Not In 4 Contender 4 Not In

Microsoft Azure 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Leader

Mindtree 4 Product Challenger 4 Product Challenger 4 Product Challenger 4 Product Challenger 4 Rising Star 4 Contender

Mphasis 4 Contender 4 Contender 4 Not In 4 Not In 4 Not In 4 Not In

NTT DATA 4 Leader 4 Product Challenger 4 Product Challenger 4 Market Challenger 4 Contender 4 Leader

T-Systems 4 Contender 4 Contender 4 Contender 4 Product Challenger 4 Contender 4 Product Challenger

TCS 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In

Tech Mahindra 4 Rising Star 4 Rising Star 4 Leader 4 Rising Star 4 Leader 4 Not In

Virtustream 4 Not In 4 Not In 4 Not In 4 Not In 4 Not In 4 Product Challenger

Wipro 4 Leader 4 Leader 4 Leader 4 Leader 4 Market Challenger 4 Market Challenger

IntroductionISG Provider Lens™ Quadrant Report | July 2019

SAP HANA and Leonardo Ecosystem Partners Quadrants


1010

SAP S/4HANA & Business Suite on HANA TransformationSOCIAL ENTERPRISE NET-WORKING SUITES

DefinitionISG assesses consulting and system integration provider services for developing, deploying and testing enterprise applications using SAP S/4HANA and SAP Business Suite with SAP Fiori as the user interface. Assessment areas also include providers’ capabilities for planning, design and modelling of applications across the enterprises' operating model.


SAP S/4HANA & BUSINESS SUITE ON HANA TRANSFORMATION


1111

� The minimum eligibility criteria for assessment in this quadrant will be providing development, integration, testing of ERP services using SAP S/4HANA with the HANA in-memory computing platform for at least one implementation of S/4HANA or SAP Business Suite by the service provider.

� Accenture’s strong SAP practice, Intelligent Enterprise platform and specific industry solutions are

its key differentiators in the S/4HANA market.

� Capgemini’s extensive digital core offerings, broad industry focus and framework makes it a leader

in this segment.

� Cognizant’s investment in SAP digital collaboratories, proprietary methodology and implementa-

tion framework for S/4HANA gives it an edge over competition.

� Deloitte showcases its leadership in the market with its focused approach towards S/4HANA,

preconfigured industry and domain solutions and strong SAP partnership.

� HCL’s extensive industry-focused BASE templates, proprietary solutions and chatbot built for its

SAP services make the company a specialist in this segment.

� IBM’s SAP model company framework, BLUEFIELD™ approach and unique methodologies in its

Rapid Move program makes it a preferred choice for enterprise clients.


Eligibility Criteria Observations




1212

� Infosys’ diversified S/4HANA offerings, focused reskilling and

expanding footprints across the globe makes it a leader in this

segment.

� NTT DATA’s in-house proprietary tools and its strategy of expanding

through acquisitions are its key differentiators in the market and

make the company a unique player in this segment.

� Wipro’s strong SAP-skilled FTE base, distinctive delivery methodology

and investment in co-innovation labs gives it an advantage over

competition.

� Tech Mahindra’s pre-defined industry accelerators, automated plat-

form for migration and roadmap development, and 3-4-3 strategy

make it more competitive than other challengers and establish it as

a Rising Star.

� Atos strong and focused S/4HANA approach, robust integration, and

their unique proprietary tools and accelerators makes them a

Rising Star.

Observations





1313

INFOSYS

Infosys has a balanced S/4HANA portfolio comprising of framework and methodology for diverse

implementations, a well laid out go-to-market strategy and re-skilling initiatives for SAP professionals, all of

which make it a leader in this segment.

Infosys could add more technology partners to increase its S/4HANA value proposition across industries and functional domains.

Diversified S/4HANA offerings: Infosys meets enterprise requirements for S/4HANA through three different offerings. Landscape Transformation includes divestitures and split offerings and offerings based on SAP System Landscape Optimization (SLO) and SAP Landscape Transformation (SLT). Business Transformation includes consulting for business value assessment and business transformation and a rollout methodology. Solution Tools and Accelerators offerings include the Infosys Catalyst approach and the company’s HANA CMO tool.

S/4HANA focused re-skilling: Infosys launched its S/4HANA Quarterly Enablement program in 2017, which has trained more than 4,700 SAP consultants in S/4HANA. As a part of this effort, SAP consultants go through rigorous training from experts and have hands-on assignments in an S/4HANA system, followed by an assessment and internal certification.

Expanding through mergers and acquisitions: Infosys has made a series of acquisitions in recent years. It acquired Panaya in 2015 and Brilliant Basics in 2017 to extend its footprint primarily in Europe and the Middle East. In 2018 Infosys acquired WONGDOODY, a U.S.-based creative and consumer insights agency, to improve its data warehousing capabilities.

Infosys offers SAP S/4HANA services under three categories: Landscape Transformation, Business Transformation and Solution Tools and Accelerators. The company uses three frameworks and methodologies, IDEA Activate, Safe Passage and Value Realization for S/4HANA implementations, conversions and migrations. Infosys has more than 13,000 SAP practitioners and over 20 delivery centers established globally.

Caution

Strengths

Overview

2019 ISG Provider Lens™ Leader

ISG Provider Lens™ Quadrant Report | July 2019 SAP S/4HANA & Business Suite on HANA Transformation


1414

SAP S/4 HANA & Business Suite on HANA Managed servicesSOCIAL ENTERPRISE NET-WORKING SUITES

DefinitionThe assessment in this quadrant will include providers’ capability to provide managed services (ongoing operations) for maintenance and support functions comprising monitoring, remote support and centralized management of applications across SAP S/4HANA and SAP Business Suite.

SAP S/4HANA & BUSINESS SUITE ON HANA MANAGED SERVICES



1515

� The providers need to provide maintenance and support services across applications, data and security specifically for SAP HANA and related platforms.

� Accenture’s strong application management, innovative in-house tools and assets and industry-specific solutions make it a leader in this segment.

� Atos’ strength lies in its strong application management services (AMS) practice and SAP Bullion offering for HANA.

� Capgemini’s ADMnext framework, continuous improvement program and wide presence across industries are its key differentiators.

� Cognizant uses it strong network of SAP professionals, C-iERP framework and COGNIVATE methodology to win large deals for SAP application management services (AMS).

� DXC’s strong SAP Basis support, extensive partner ecosystem and sales through targeted campaigns are its fundamental strengths in the AMS market.

� HCL has a proprietary model for AMS delivery and a tool for the next-gen maintenance that give it a competitive advantage.


Eligibility Criteria

SAP S/4HANA & Business Suite on HANA Managed Services

Observations



1616

� IBM’s strong enterprise SAP managed services, multiple management options plus its migration tools and methodologies give it a distinct advantage.

� Wipro’s strong unique delivery methodology, ServiceNXT framework and dedicated centers of excellence (CoEs) give it a competitive advantage and make it a leader in this segment.

� Tech Mahindra’s wide industry presence, unique automated platform and enhanced offerings give it advantages against the other competitors and have helped it become the Rising Star in this segment.

Observations



SAP S/4HANA & Business Suite on HANA Managed Services


1717


PRODUCT CHALLENGER: INFOSYS

Infosys’s detailed delivery approach for SAP managed services — supported and backed by its

proprietary solutions, emerging technologies, design thinking approach, tools and accelerators — provide value to its enterprise customers, thereby making it

a strong player in this market.

Infosys has a broad stream of SAP S/4HANA revenue, however, the revenue concentration from SAP managed services is relatively thin. The company could leverage its frameworks, tools and proprietary assets to increase the opportunities for SAP managed services.

StrengthsFramework-led managed services delivery: Infosys delivers application management services through its SAP Digital AMS Framework (ValuePLUS 2.0) enabled by an integrated Infosys Application Management Platform (IAMP). Both the framework and platform leverage intelligent and emerging technologies like AI, ML and natural language processing, which are being delivered through its own products such as AssistEDGE, Infosys Nia, SAP Digital Assistant and help the company deliver seamless application management services to its customers.

Good mix of model and tools for service delivery: Infosys offers enterprise best-in-class services to its customers through a mix of its own solutions such as Integrated Delivery Model, Sourcing Strategy, Help Desk, Committed Productivity Improvement and End to End SLA/OLA, coupled with tools and accelerators.

Broad base of SAP managed services: As a part of its managed services offering, the company offers a host of services covering application management services, managed testing and managed security areas. Some of the services within them include support for different SAP modules, business continuity management, upgrades, business analysis, compliance and security, maintenance and performance management.

Infosys is a leading IT service provider with a strong portfolio of SAP offerings. The company plans to be a “trusted navigator” to its clients in their transformation journeys in the next three years, and its investments in design thinking, agile labs, AI/ML and digital studios bears testimony to the strides the company is taking in this direction. Infosys has a large base of 2,450 SAP practitioners working on SAP BASIS SAP HANA and other SAP technologies. The company is also certified SAP application management partner.

2019 ISG Provider Lens™ Product Challenger

Overview Caution

Product Challenger: SAP S/4HANA & Business Suite on HANA Managed Services


1818

SAP BW/4 on HANA and BW on HANA Transformation & OperationsSOCIAL ENTERPRISE NET-WORKING SUITES

DefinitionThe quadrant assesses the service providers on their ability to strategize, develop, modify and implement real-time analytics on the SAP HANA platform using public, on-premises or hybrid cloud models. The consulting services are assessed across data management strategy and process optimization resulting in strategic benefits such as cost optimization, improved customer/user experience and integration services, including the ability to extract and process data from other platforms. The assessment also includes provider’s industry knowledge, innovation and the ability to operationalize applications using BW/4HANA.

SAP BW/4 ON HANA AND BW ON HANA TRANSFORMATION & OPERATIONS



1919

� The providers that develop, migrate, integrate and test SAP BW platform using multi-cloud models for data warehousing are considered in this quadrant.


Eligibility Criteria


Observations � Accenture showcases its leadership in BW by its strong BW HANA practice, financial industry focus

and BW capabilities.

� Capgemini’s Intelligent Enterprise offering, industry solutions and approach of upselling its BW/4 HANA offering with S/4HANA migration keep it ahead of its competition.

� HCL’s core business analytic services, well-defined framework and BW focused reskilling efforts help it win deals in this segment.

� IBM’s key strengths for BW HANA lie in its strong SAP partnership, BW/HANA modernization and differentiated migration approach for BW/4HANA.

� Infosys has strong accelerators and business warehouse tools, multi-dimensional teams and is expanding its capabilities through acquisitions, which all make it a leader in this segment.

� Tech Mahindra’s innovative tools-led approach, frameworks for BW/HANA and defined methodolo-gies for understanding the customer’s need provide an edge over its competition.

� Wipro’s well-defined framework, analytics-enabled BW offerings, and data discovery platform on SAP make it a leader in this segment.

� Cognizant’s extended BW/4HANA service offering, SAP data lake implementation and distinctive framework for managing BW HANA give it an advantage over other challengers in this segment and makes it the Rising Star.

SAP BW/4 ON HANA AND BW ON HANA TRANSFORMATION & OPERATIONS


2020

INFOSYS

Infosys has a large and robust BW practice with approximately 2,500 practitioners, more than 100 customers and an array of tools and accelerators

serving different requirements ranging from assessment, migration to reconciliation. The

company’s BW practice is on course to improve and fits the requirements of customers looking for

extensive data warehouse capabilities along with tools and accelerators for speedy implementations.

Despite its large BW practice of approximately 2,500 practitioners, Infosys needs to increase its certified BI and BW practitioners to deliver industry practices aligned with best practices and implementations.

Infosys, one of the leading IT service providers, offers a large bouquet of SAP services across S/4HANA, BW, managed services and Leonardo. Its BW/4HANA and BW on HANA portfolio includes simplification and migration services, embedded analytics, big data engineering, data visualization and advanced analytics.

CautionOverview


StrengthsStrong accelerators and business warehouse tools: Infosys expanded its repertoire of tools to simplify migration and reduce the migration effort from SAP BW on HANA to BW/4HANA. Infosys BW tools include BW Assessment, Report Rationalization Assist, Object Migration and functionality for data reconciliation.

Multi-dimensional BW teams and strong domain focus: Infosys’s SAP BW teams offer customers a unique combination of deep technical and functional knowledge apart from BW HANA product knowledge, which includes flavors of data warehousing and analytics expertise from outside the SAP stack. It has a strong focus on end-to-end solutions to the customers where SAP HANA integrates with hyperscale cloud computing vendors , and it offers data lake solutions or with analytics solutions based on Tableau, Power BI platform etc. A key component of this strategy also includes enabling/re-skilling SAP BW/4HANA employees in these areas.

Expansion through M&A: Infosys has made a series of acquisitions in the recent years, including Brilliant Basics in 2017 to extend its footprint primarily in Europe and the Middle East. In 2018, Infosys acquired WONGDOODY, a U.S.-based creative and consumer insights agency, to improve its analytics, data storytelling capabilities.




2121

SAP Leonardo TransformationSOCIAL ENTERPRISE NET-WORKING SUITES

DefinitionThe quadrant assesses providers on services for digital transformation using SAP Leonardo to build intelligent business functionalities leveraging HANA database. SAP Leonardo includes a suite of artificial intelligence (AI), machine learning (ML), blockchain and IoT technologies, packaged as platform-as-a-service deployed on HANA database and utilizing SAP Cloud Platform (SCP) for development. The assessed capabilities also include business transition, industry-specific implementations and deployment on public, hybrid and on-premise cloud.

SAP LEONARDO TRANSFORMATION



2222


� The providers should have delivered projects using AI, machine learning, design thinking, blockchain or IoT with SAP Leonardo as a

standalone platform or offering.

� Accenture’s broad industry and domain experience, dedicated innovation-focused centers and strong R&D efforts make it a leader in this segment.

� Capgemini’s digital factory approach, industry accelerators and dedicated innovation labs are its key differentiators in the market.

� Cognizant showcases its leadership in this segment by its SAP digital collaboratories, preconfigured industry solutions and its RUN BETTER framework.

� HCL’s standalone Leonardo service offerings, strong SAP Leonardo practice and preconfigured accelerators make it a leader in this segment.

� Wipro’s end-to-end SAP Leonardo support, proprietary Data Discovery Platform and its strong partnership with SAP for Leonardo provide a differentiated and value-based option for enterprise clients.

� Tech Mahindra’s innovation in the SAP digital space, extensive partner ecosystem and differenti-ated four-step approach keep it ahead of other challengers in the market and helped it gain the Rising Star designation.

ObservationsEligibility Criteria


SAP LEONARDO TRANSFORMATION


2323


PRODUCT CHALLENGER: INFOSYS

Infosys’s focused approach on the SAP Leonardo offering can be viewed through its investments in industry solutions and go-to market accelerators on emerging technologies such as ML, AI, neuro-linguistic processing and blockchain. Apart from

the industry solutions, tools and accelerators, Infosys offers implementation support and has

a strong partnership with SAP.

The company could focus on increasing the customer base beyond Americas to increase the revenue opportunities for SAP Leonardo.

StrengthsPreconfigured and industry solutions: Infosys has built several pre-configured solutions using SAP Leonardo, and some of them are SAP certified. These include smart supply chain, smart warehouse management, clinical trial supply management, business document manager and DQneXt, a data quality framework

Emerging technologies’ foundation for SAP Leonardo architecture: Infosys’s architecture and technology consulting for SAP Leonardo is based on technologies such as artificial intelligence, machine learning services, blockchain services, IoT services, conversations AI, chatbots, neuro-linguistic processing and analytics. They help enterprise customers accelerate their SAP digital journey.

Strong SAP Partnership: Apart from having SAP-certified SAP Leonardo solutions, Infosys is part of the SAP Medallion program for SAP Leonardo and has been continuously investing in building newer solutions internally and through the SAP Co-innovation Lab. For instance, the company has built solutions such as Smart Warehouse Management Solution, Smart Supply Chain Management (Farm to Fork), Clinical Trial Supply Chain Management (CTSM), DQneXt (Data Quality Framework on Cloud) to name a few.

Infosys seeks to digitize and automate the SAP-based business of its enterprise customers by leveraging the SAP Leonardo Platform. It offers full implementation support for SAP Leonardo and SAP Cloud Platform. The company’s focus industries for this offering include manufacturing, retail, logistics, consumer packaged goods, health science, banking, financial services and insurance, and energy and utilities. The company has been investing on building solutions and go-to-market accelerators for SAP Leonardo using emerging technologies such as machine learning, blockchain, IoT and analytics.

2019 ISG Provider Lens™ Product Challenger

Overview Caution

Product Challenger: SAP Leonardo Transformation


2424

SAP Cloud Platform Support ServicesSOCIAL ENTERPRISE NET-WORKING SUITES

DefinitionThis segment examines provider capabilities to design, develop, modify, integrate and support applications for enterprise systems on SAP Cloud Platform (SCP). The assessment includes integration platform-as-a-service (PaaS) and application development platform-as-a-service for data-based, mobile-enabled services, analytics, application development and deployment across multi-cloud platforms.

SAP CLOUD PLATFORM SUPPORT SERVICES



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� The providers should have implemented SAP Cloud Platform for at

least one customer.

� Accenture’s dedicated innovation, strong research and development focus, and investment in centers of excellence (CoEs) keep it a leader in this segment.

� Capgemini’s industry-specific solutions, dedicated innovation lab and standalone offerings in SAP Leonardo are its key differentiators.

� HCL’s Blu-thinking for migration, strong SAP Cloud Platform practice and unique approaches to understand its customers better provide a strong value proposition.

� IBM’s core strengths for SAP Cloud Platform lie in its PaaS platform expertise and SAP Model Company framework.

� Infosys’ DevOps approach to SCP and its preconfigured and fully integrated systems provide a differentiated, value-based option for enterprise clients.

� Tech Mahindra has an extensive set of portfolio services, robust partner ecosystem and innovation in the digital space that give it a distinct advantage over competition.

� Mindtree’s next-gen SCP services, industry-focused solutions and ability to extend its capabilities through partnerships helped it become the Rising Star in this segment.

ObservationsEligibility Criteria


SAP CLOUD PLATFORM SUPPORT SERVICES


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INFOSYS

Infosys is a leader in SAP Cloud Platform services with a spread of preconfigured applications and SCP toolsets to design, develop, deploy and test applications. Enterprises looking for a partner with extensive industry-facing solutions and a large toolkit to accelerate SAP SCP services

implementation should look to Infosys.

Infosys primarily focuses on retail, consumer packaged goods, logistics and manufacturing as its core verticals for SCP-related services for its customers. The company needs to go beyond these industries to develop use cases to facilitate larger adoption of its services and broadening of its customer base.

Preconfigured and fully integrated systems: Infosys has developed more than 20 preconfigured applications and solutions such as DQneXT, Smart Warehouse, Smart Supply Chain and Reporting Framework, which are certified by SAP. All these solutions can be integrated with both SAP and non-SAP systems and configured to clients’ requirements.

DevOps in SCP: In all its SCP-based application developments, Infosys uses SCP toolsets to design, develop, deploy and test the applications. It provides integration with the customer’s specific CI/CD toolsets for both cloud and on-premise systems. A few of the toolsets widely used by Infosys include SAP Build, Web IDE, GitHub and CTS+.

Expansion through mergers and acquisitions: Infosys had made a series of acquisitions that expanded its capabilities and reach. These include acquisitions of Panaya in 2015 and Brilliant Basics in 2017 to extend its footprint in Europe and Middle East. In 2018, Infosys acquired WONGDOODY, a U.S.-based creative and consumer insights agency, to improve its data ware housing capabilities.

Infosys is global IT services provider that offers end-to-end services and solutions on SAP Cloud Platform. The company has a dedicated practice of certified consultants focusing on architecture consulting, implementation and support services for SCP-based landscapes and applications. Infosys has also built more than 20 solutions and accelerators for SAP Cloud Platform, which deliver value from implementation to business processes of customers. Infosys has a team of more than 1,000 SCP experts.

Caution

Strengths

Overview





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SAP HANA CLOUD INFRASTRUCTURE AND PLATFORM SERVICES


The quadrant examines infrastructure providers on their capability to deploy and host SAP HANA and related platforms. The assessment includes infrastructure services such as operationalizing infrastructure, infrastructure installation and provisioning, along with go-live and operations support. The providers can optionally also describe their capabilities for providing services to leverage platforms, and therefore databases, across infrastructure.

Definition


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Observations

SAP HANA Cloud Infrastructure and Platform ServicesISG Provider Lens™ Quadrant Report | July 2019

� The providers should have carried out one implementation on infrastructure or, in case of relevance in a certain region, platform for SAP products.

Eligibility Criteria � Amazon Web Services (AWS) has an extensive partner ecosystem, well-architected framework

and tools and extensive services portfolio, which give it a distinct advantage and make it a leader

in this segment.

� IBM’s end-to-end cloud managed services, wide deployment options and focus on integrating

SAP with other IBM services are its core differentiators.

� Microsoft Azure’s enhanced global cloud services, high availability on SAP HANA, and SAP HANA

production use on Azure offer a distinct value proposition.

� NTT DATA’s extensive portfolio of cloud services, proprietary frameworks and its significant

inorganic growth through acquisitions help win deals in this space.

� Google Cloud Platform’s (GCP) Anthos application management platform, growing global SI

partnerships and enhanced machine types for workloads give it a competitive edge over other

challengers, and helped it become a Rising Star.

SAP HANA CLOUD INFRASTRUCTURE AND PLATFORM SERVICES

Methodology


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The ISG Provider Lens™ 2019 – "SAP HANA and Leonardo Ecosystem Partners"

research study analyses the relevant software vendors and service providers in

the Global market, based on a multi-phased research and analysis process, and

positions these providers based on the ISG Research methodology.

The study was divided into the following steps:

METHODOLOGY

1. Definition of SAP HANA and Leonardo Ecosystem Partners

2. Use of questionnaire-based surveys of service providers/vendor across all

trend topics

3. Interactive discussions with service providers/vendors on capabilities

& use cases

4. Leverage ISG’s internal databases & advisor knowledge & experience

(wherever applicable)

5. Detailed analysis & evaluation of services & service documentation based

on the facts & figures received from providers & other sources.

6. Use of the following key evaluation criteria:

− Strategy & vision

− Innovation

− Brand awareness and presence in the market

− Sales and partner landscape

− Breadth and depth of portfolio of services offered

− Technology advancements



Authors and Editors


Jan Erik Aase is a director and principal analyst for ISG. He has more than 35 years of collective experience as an enterprise client, a services provider, an ISG advisor and analyst. Jan Erik has overall accountability for the ISG Provider Lens™ reports, including both the buyer-centric archetype reports and the worldwide quadrant reports focused on provider strengths and portfolio attractiveness. He sets the research agenda and ensures the quality and consistency of the Provider Lens™ team.

Jan Erik Aase, EditorDirector

Kartik Subramaniam is the Lead Analyst for SAP HANA and Application Development and Maintenance (ADM). He brings in close to 10 years of experience in primary as well as Secondary Research, Advisory and Consulting experience from leading IT companies such as Accenture, IBM, IDC and TNS. Kartik has worked on many Research and Advisory assignments in the areas of offering in application development and maintenance, multi layered/pace layered IT/applications, cybersecurity and infrastructure services. Apart from research, Kartik also worked closely with the strategy and sales teams providing insights on strategic planning for offerings and creating seller enablement deliverable through analytics at Accenture and IBM respectively.

Kartik Subramaniam, AuthorLead Analyst

ISG Provider Lens™ | Quadrant ReportJuly 2019© 2019 Information Services Group, Inc. All Rights Reserved

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including more than 70 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm special-izes in digital transformation services, including automation, cloud and data analytics; sourcing adviso-ry; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

http://www.isg-one.com/

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