SAP for Professional Services Enabling Operational ... · PDF fileEnabling Operational...

SAP for Professional Services

Enabling Operational Excellence and Competitive Advantage

Eric van Rossum

Vice President, Head of Industry Business Unit Professional Services

#SAPforProServ #SAPConstruction

© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2

Delivering client value profitably

Globalization Business evolution

Information overload

Talented resources


Companies adapt to

technology and

process

Software centers on people Desirability

Human needs

Viability

Business needs

Feasibility

Technical needs

4 © 2013 SAP AG or an SAP affiliate company. All rights reserved.

MEET TARA. The engagement manager


Talent supply chain

Service delivery

Tara’s challenges

Business development and sales

• How can I easily see all the interactions with my clients?

• Who can help me to win this opportunity?

• More

• How do I develop the people on my team?

• How can I retain and attract the best people?

• More

• Which of my projects are delivering a healthy

profit?

• Which projects have issues that need my

attention?

• More


Dive into the business development and sales process

John Irvin

Sr. Manager- Analytics and Reporting

Studio | Deloitte Application Studios

Deloitte Services LP

Contact and Influence Finder Application


Contact and Influence Finder

Problem Statement

As a pursuit leader or business

development manager, how do I find the

points of contact that exist at Deloitte

into a potential client opportunity?

• Are there alumni from Deloitte now

working at the client that could provide

perspectives on a pursuit/opportunity?

• Are there Deloitte personnel that

previously worked for the client?

• Can I get to that information quickly?

Key Functionality

• Enable a comprehensive view of

Deloitte’s contacts with a client

• Deliver acceptable performance searching

and aggregating over 120 million rows of

data from a variety of different source

systems.

• Deliver a mobile application on iPad.

Technology

• SAP HANA® – database/data modeling.

• SAP Data Services – ® ETL.

• SAP Crystal Reports®

• Custom iOS wrapper for integration in

Deloitte app store


Contact and Influence Finder on SAP HANA®

SAP NetWeaver

BW

SQL DB Alumni

Resumes

SAP Data Services® 4.0

SAP HANA® 1.0

SAP

Crystal

SAP BusinessObjects

Business Intelligence

platform 4.0


Going after new business with SAP HANA


• How can I easily see all the interactions with

my clients?

• Who within the network can help me to win

this opportunity?

• More

Providing real-time access and analysis of all customer data

with account intelligence and a real-time view of firm-wide

pipeline


Talent supply chain

Tara’s challenges around service delivery



• Who within the network can help me to win this

opportunity?

• More



• More

Service delivery


profit?


attention?

• More


Dive into the service delivery process

Jonathan Rhodes

Solution Manager

SAP Industry Business Unit Professional

Services


Announcing SAP Commercial Project Management

Demonstration

Project financial

planning

Project issue and change

management

Project workspace


Driving maximum project profitability with

SAP Commercial Project Management

Service delivery


profit?


attention?

• More

The SAP Commercial Project Management application

provides cross-project insight, alerts on issues, and

enhanced usability, such as use of Microsoft Excel for

margin planning


Talent supply chain

Service delivery

Tara’s challenges around the talent supply chain



• Who within the network can help me to win this

opportunity?

• More



• More


profit?


attention?

• More


Enable the talent supply chain

Scott Fife

Director of Global HR Systems

CSC

CSC Proprietary and Confidential

SuccessFactors at CSC

Scott Fife — Director of Global HR Systems

May 14, 2013

5/15/2013 Identification Number Goes Here 18 © 2012 Computer Sciences Corporation

Time

Systems

Labor/Usage

Systems

Billing

Systems

Contract

Management

Systems

Invoicing

Systems

Consolidation

Systems

Asset Mgmt.

Systems

Client

Repository

Systems

Current state – case for change

• Inability to effectively support operating model

• No single point of financial information Ineffective

• Manual and labor intensive

• Disparate, burdensome processes

• Significant customization of SAP instances Inefficient

• Unscalable tools

• No standardization

• Complex information structures Inflexible

• 3 instances of SAP ERP, 1 of SAP ERP HCM

• No master data management

• Non-standard systems

Insufficient Integration

• Inconsistent data

• Variations in application of policy

• No standard definitions Inconsistent


Data Services

Reporting

Asset and Service

Management

Project/ Offering Usage

Collection

Integration Services

COTS SAP Cust. Dev.

HR (SAP)

Sales Offering Lifecycle

Management

Success Factors

Finance & Resource

Mgmt

Contract Management

vBiz Cloud

Time

Systems

GIS

Labor/Usage

Systems

Billing

Systems

Contract

Management

Systems

Invoicing

Systems

Consolidation

Systems

Asset Mgmt.

Systems

Client

Repository

Systems

Global Sourcing (Ariba)

CSC’s transformation

Standardize….Harmonize….Cloud


The Case for SuccessFactors Performance Management

• Standardization: To establish a common performance management solution (process and system)

• Strategic Objectives: Set and cascade/align clear objectives at start of fiscal year, and monitor progress against those objectives

• Performance differentiation: Track and reward individual performance with financial disbursement that are directly aligned with individual performance results. Support performance as part of a values-based culture

• Global Metrics: Provide visibility and transparency of global performance measures to management

• SaaS Solution: Ease of configuration design. Easier to keep up with industry standard practices and functional enhancements.

• System Integration: Efficiency of having one system to integrate with our current SAP/HCM and SAP/ECM Compensation Management systems as well as future Career Planning and Succession Planning systems

Supporting CSC’s Transformation Principles for Performance Management


Road map

• Enterprise deployment ~ 90,000 employees

• Career Planning

• Succession Planning

Performance

Goals

Appraisals & Feedback

Succession

Planning

Career

Planning

Learning

Development

Planning

We’ve got it all.

Attract and retain talent with SuccessFactors

Talent supply chain



• More

Support your talent supply chain with low costs, short

implementation time, and a great user experience

SAP for Professional Services helps firms deliver client value profitably

The next-generation business platform for the professional

services industry is here today

SAP for Professional

Services solutions are

powered by SAP HANA

Leverage real-time customer

interactions to identify new client

opportunities

Respond in real time to engagement

performance to increase project

profitability

Empower employees with real-time

business insights to maximize the

firm’s resources Business

processes

Business

interactions

Business

innovation

Smarter

Simpler Faster

You’re invited

Time Title Session ID / Location

9:00 - 10:30 a.m. Keynote Forum D Theater

11:00 - 11:45 a.m. Join the Professional Services Keynote for Updates and

Innovations

Forum D Theater

Session Code: 4905

1:00 - 1:20 p.m.. Innovate Commercial Project Management for Services

Industries

Forum D Theater

Session Code: 4908

1:00 - 1:20 p.m.. Control Procurement and Spend in the Cloud with Ariba

Solutions

Forum D Demo Theater FORD1

Session Code: 4932

1:00 - 1:45 p.m.. Choose the Best Rapid-Deployment Solution for Professional

Services Firms

Forum D Microforum FORD2

Session Code: 4915

1:00 - 1:45 p.m..

Find the Potential for Value Within Your Professional Services

Firm


Session Code: 4917

1:30 - 1:50 p.m..

Improve Bids and Project Control with Commercial Project

Management


Session Code: 4926

1:30 - 1:50 p.m.. Go Mobile to Ramp Up Service Efficiency Forum D Theater

Session Code: 4912

1:45 - 2:45 p.m..

Standardizing Management Reporting Through Centralization:

The Use of Analytics and How it Will Help the Transition Process

S220F: S. Concourse, L2

ASUG Session Code: 3603

2:00 - 2:30 p.m..

Drive Value with Cloud Solutions for Professional Services Firms Forum D Theater

Session Code: 4913

Time Title Session ID / Location

2:00 - 2:45 p.m.. Manage Government Contractor Requirements

with Solution Extensions


Session Code: 4916

2:00 - 2:45 p.m.. Monitor Risks Associated with Subcontractor Insolvency Forum D Microforum FORD3

Session Code: 4923

2:00 - 2:20 p.m. Visualize the Entire Construction Lifecycle with Virtual Design Forum D Demo Theater FORD1

Session Code: 4927

2:30 - 2:50 p.m.. Achieve Service delivery Excellence with Project

and Portfolio Management


Session Code: 4928

3:00 - 3:20 p.m.. Enhance Performance Management in Your

Professional Services Organization

Forum D Theater

Session Code: 4906

3:00 - 3:20 p.m.. Optimize Your Service delivery by Going Mobile Forum D Demo Theater FORD1

Session Code: 4930

3:00 - 3:45 p.m.. Improve Commercial Project Management with Innovative Software Forum D Microforum 1 FORD2

Session Code: 4919

3:00 - 3:45 p.m.. Transform Your Commercial Real Estate Business Processes Forum D Microforum 1 FORD3

Session Code: 4920

3:30 - 3:50 p.m.. Turn to the Cloud to Manage Your Firm's Talent Forum D Demo Theater FORD1

Session Code: 4929

3:30 - 3:50 p.m.. Rely on Automation with a Mobile Enterprise Application Platform Forum D Theater

Session Code: 4907

4:00 - 4:20 p.m.. Turn to Business Planning and Consolidation to Manage your Talent Forum D Theater

Session Code: 4909

4:00 - 4:45 p.m.. Sell, Deliver and Invoice Bundles of Products and Services Forum D Microforum FORD2

Session Code: 4914

4:00 - 4:45 p.m.. Realize Greater Collaboration in Engineering and Construction Forum D Microforum FORD3

Session Code: 4921

4:00 - 4:20 p.m.. Embrace a Data-Driven Approach to the Construction Business Forum D Demo Theater FORD1

Session Code: 4934

4:30 - 4:50 p.m.. Gain Greater Insights and Improve Efficiency

with In-Memory Computing

Forum D Theater

Session Code: 4911

4:30 - 4:50 p.m.. Simplify the Management of Your Firm's Travel Expenses Forum D Demo Theater FORD1

Session Code: 4933

Tuesday, May 14 Professional Services and Construction Forum

#SAPforProServ #SAPConstruction


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