SAP E‍°T°M STRATEJ°LER° °LE DœNYA KLASINDA KœRESEL UZMANLIK...

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SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin EngindenizMercedes-Benz Trk A.. Kresel IT Hizmetleri MerkeziSAP Eitim Stratejisi Baar yklerizlem Vidin EngindenizHalit Musluolu

ITM/STSAP & Rollout Shared Service Delivery CenterTurkey

SAP & Rollout Shared Service | ITM/S

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Mercedes-Benz Trk at a glance

Over 6.000 employees

48 years of history

Turkeys 12th biggest manufacturing company in 2014

The most reputable Turkish company voted by publicInvested 885 Mio since 1967Produced and delivered 75.000 buses and 216.000 trucks since 1967*

* As of August2015SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SHodere Bus Plant Product Portfolio Made in Hodere

MB Conecto S& Conecto G

Setra UL BusinessMB TravegoMB TourismoMB Intouro

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S

Aksaray Truck Plant Product Portfolio has been continuously extended

Unimog

Actros (Dump truck)

Plant profileProduction capacity 19.500 u/y 70 u/d in 2 shifts 1750 employees

Axor 2 (SKN-C)Axor 2 (SKT)Axor TEAtego 2 (LKT)

Actros SZM

Double cab

Axor R

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SLight commercial Vehicle

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SPassenger Car

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SAftersales

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SUsed Vehicle

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S885 million Euro invested since 1967 among the largest foreign direct investments in Turkey

196719861995200020072009

Foundation of OTOMARSANDavutpaa Bus FactoryAksaray Truck Factory

Hodere Bus Factory

Marketing & SalesCenter

Head Office

Used Vehicle Center

2009

R&D Center

2013

Global IT Hub

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S

Our Assignment - Save 4 Growth in briefS4G is the fourth initiative of Journey 2 Excellence, which started in 2013.With S4G, we are making our contribution to the profitable growth of the group. We are improving our cost management and releasing capital for the investments needed for future technology and mobility concepts.The aim of this efficiency and growth program is to optimally prepare IT for global growth and to accompany the extensive changes up to 2017.For more efficiency it consists of three individual projects and four themes.

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S

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ITM/S Operating GloballyLocation of Service Delivery Centers (SDCs)BangaloreIndia

IstanbulTurkey

AtlantaUSAMexico CityMexico

BeijingChina

SDC AmericasSAPregional1st levelSO/SD/Basis 24/7

Regional Rollout for Americas region

SAPregional1st level/BasisSO/SD: ProductionFulfilment Logistics,Quality, HRRegional Rollout for European region

SDC TurkeySAP CentralBasisCode Scanning

Central Rollout TestingTrainingData MigrationSharepoint SDC India w/extension ChinaSAPSO/SD: Finance, Financial Services, Procurement, Sales & After Sales

Regional Rollout for Asian region

Regional Rollout for China

Central SDCRegional SDCSDC extension

internalHC 305 + 11internalHC 22internalHC 133SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SThe IT Organization of the Daimler EnterpriseAll IT functions consolidated

ITM Mercedes-Benz CarsITMCommercial VehiclesTrucks, Buses & VansITM DaimlerFinancial ServicesITM F&C, Procurement,Compliance & BIITM HR & COM Systems

Global Information Security

ITM Cross Functions & Chief Technology Officer

SAP & Rollout Shared Service

IT Infrastructure & Operations

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SShared Service Delivery Center Turkey7/24 support for SAP (Turkish & German & English) Logistic & Production, Sales & Aftersales users (Europe)Customers

We are supporting ~19.000 SAP users

Processes:Production & PlanningMRP, DispositionInventory and WarehouseProcurementPre-SalesSales & DistributionQuality ManagementPlant MaintenanceSpare PartsService Logistics (After Sales)FI/COHuman ResourcesGRC Product DocumentationOrder & Change Man.Locations:23 plants and 25 Sales & After Sales, logistic & production locations are supported

Systems: 27 applications are in scope

Customers: 18.172 SAP Users

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S

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SDC Turkey OrgSAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S

I. SAP Service DeliveryDesignApplicationDevelopmentTestingRelease ManagementPerformance TestII. SAP Service OperationSystem Support

IV. SAP Consulting ServicesEnterprise ConsultingV. Rollout Services5. Change Request Mgmt.Consulting6. Data Management8. Training1. Rollout Planning4. Rollout Conc. per Loc.9. Readiness Assessment2. Start-up3. Change & Communication10. Go-Live7. TestingGeneric Service of SDCsIII. SAP Service BasisN-Level SupportService RequestManagementEvent drivenServicesPlanning andConsultingVI. SharePoint Service DeliverySP - DesignSP - Application DevelopmentSP - TestingSP - Release ManagementSP - Performance TestVII. SharePoint Service OperationSP - System SupportVIII. SharePoint Migration SP - Data MigrationITM/S - Test FactorySAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SSDC Turkey Competency

Niche Skills SAP: APO, BI/BW, HR, Fiori, Lumira, QMHead Count: Internal: 80 excl. SMsSAP Experience in Yrs.SAP Skills DiversityRollout Experience in Yrs.SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SBasic components required for effective training concept

Technical trainingsNon-technical trainingsClassroom trainingsSelf-learningRemote trainingsComputer based trainingsOn the jobTrain the trainer for all locatons and externalsHead Quarter (DE), SDC (IN, TR)**Onboarding of new employeesProject and need based WHO?WHAT?WHEN?

HOW?

WHERE?BY WHOM?Effective TrainingITM/S employeeProject Manager / PMOBusiness Analyst/Consultants / Testers etc.Trainer (train-the-trainer)Externals (need based)Trainer (train-the-trainer)Internal trainer*External trainer*Internal trainer: ITM/S, CoC, DCA, Local HR, Daimler Daughter etc. External trainer: Supplier**USA will be considered at appropiate timeSAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S

1717

k Noktamz htiya

2014Stajyer (PEP) Eitim PlanlamasStajyer & Danman Eitim Konsepti

Hedef - 2016SAP DanmanPep StajyeriSAP DanmanPep Stajyeri

55

15

90

15Yol Haritas & Plan2 ylSAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S18

Karlalan Zorluklar RisklerVakit ayramama / Uygunluk Problemi

Yksek MaliyetAnlk ve esnek olmayan planlama6820 gnlk eitim ihtiyac

Mevcut SAP Eitimleri ile snf eitimleri planland

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SSAP DanmanlKullanlan Metodoloji

Deep Dive AnalysisSAP Training Requirements DesignDetailed Training Needs and Skills AnalysisSAP Training Roadmap

Text 20 dakika sreli birebir grmeler yapld55 SAP Danman ve Ynetim Kadrosu ile grldngiltereden eitim danman ile telekonferans eklinde gerekleti8 Gn iinde hzl ve verimli olarak tamamlandKiiye zel sorular hazrland

Eitim ihtiya analizi sonucuna ulaldSAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SProjenin Sonular

Kiiye zel eitim ihtiyac analiz ve plan

1

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SProjenin Sonular

SAP Learning Hub

2SreklilikLearning Hub Kullanc Hesaplar

Lead hedeflerine eklenen eitimlerSkill management srecine dahil edilen eitim planlamalarSAP Learning Hub kullanm raporuBir yl sonunda kullanm oranlar ile yaplacak olan ynetim deerlendirmesi

60 SAP Learning Hub kullanc hesabBir yllk szlemeKullanclar iin tantm toplantlarLearning Hub Feedback WorkshopOnline yardm / destek

SAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/SSAP Forum | Ekim 15, 2015 | ITM/ST | zlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S