SAP EĞİTİM STRATEJİLERİ İLE DÜNYA KLASINDA KÜRESEL UZMANLIK MERKEZİ KURMAK / MERCEDES-BENZ...

SAP Forum | Ekim 15, 2015 | ITM/ST | Özlem Vidin Engindeniz

Mercedes-Benz Türk A.Ş. – Küresel IT Hizmetleri MerkeziSAP Eğitim Stratejisi – Başarı ÖyküleriÖzlem Vidin EngindenizHalit Musluoğlu

ITM/STSAP & Rollout Shared Service Delivery CenterTurkey

SAP & Rollout Shared Service | ITM/SMercedes-Benz Türk at a glance

Over 6.000 employees

48 years of history

Turkey’s 12th biggest manufacturing company in 2014

The most reputable Turkish company voted by public

Invested 885 Mio € since 1967

Produced and delivered 75.000 buses and 216.000 trucks since 1967*

* As of August2015SAP Forum | Ekim 15, 2015 | ITM/ST | Özlem Vidin Engindeniz

SAP & Rollout Shared Service | ITM/S

Hoşdere Bus Plant Product Portfolio – Made in Hoşdere

MB Conecto S& Conecto G Setra UL Business

MB Travego MB Tourismo MB Intouro



Aksaray Truck Plant Product Portfolio has been continuously extended

UnimogActros (Dump truck)

Plant profileProduction capacity 19.500 u/y 70 u/d in 2 shifts

1750 employees Axor 2 (SKN-C) Axor 2 (SKT) Axor TE Atego 2 (LKT)

Actros SZM Double cabAxor R



Light commercial Vehicle



Passenger Car



Aftersales



Used Vehicle



885 million Euro invested since 1967 – among the largest foreign direct investments in Turkey

1967 1986 1995 2000 2007 2009

Foundation of

“OTOMARSAN”

Davutpaşa Bus Factory

Aksaray Truck Factory

Hoşdere Bus Factory

Marketing & SalesCenter

Head Office

Used Vehicle Center

2009

R&D Center

2013

Global IT Hub



Our Assignment - Save 4 Growth in brief

S4G is the fourth initiative of „Journey 2 Excellence“, which started in 2013.

With S4G, we are making our contribution to the profitable growth of the group.

We are improving our cost management and releasing capital for the investments needed for future technology and mobility concepts.

The aim of this efficiency and growth program is to optimally prepare IT for global growth and to accompany the extensive changes up to 2017.

For more efficiency it consists of three individual projects and four themes.SAP Forum | Ekim 15, 2015 | ITM/ST | Özlem Vidin Engindeniz


ITM/S – Operating GloballyLocation of Service Delivery Centers (SDCs)

BangaloreIndia

Istanbul

TurkeyAtlanta

USAMexico City

Mexico

Beijing

China

SDC AmericasSAPregional1st levelSO/SD/Basis “24/7”

Regional Rollout for Americas region

SAPregional1st level/BasisSO/SD: ProductionFulfilment Logistics,Quality, HR

Regional Rollout for European region

SDC Turkey

SAP CentralBasisCode Scanning

Central Rollout TestingTrainingData MigrationSharepoint

SDC India w/extension China

SAPSO/SD: Finance, Financial Services, Procurement, Sales & After Sales

Regional Rollout for Asian region

Regional Rollout for China

Central SDCRegional SDC

SDC extension

internalHC 305 + 11

internalHC 22

internalHC 133


http://steeringnews.com/wp-content/uploads/2015/02/Mercedes-Benz-USA-headquarters-NJ.jpg


The IT Organization of the Daimler EnterpriseAll IT functions consolidated

ITM Mercedes-Benz

Cars

ITMCommercial

VehiclesTrucks, Buses &

Vans

ITM Daimler

Financial Services

ITM F&C, Procurement,Compliance &

BI

ITM HR & COM Systems

Global Information Security

ITM Cross Functions & Chief Technology Officer

SAP & Rollout Shared ServiceIT Infrastructure & Operations



Shared Service Delivery Center Turkey7/24 support for SAP (Turkish & German & English)

Logistic & Production, Sales & Aftersales users (Europe)Customers

We are supporting ~19.000 SAP users

Processes:• Production & Planning• MRP, Disposition• Inventory and Warehouse• Procurement• Pre-Sales• Sales & Distribution• Quality Management• Plant Maintenance• Spare Parts• Service Logistics (After Sales)• FI/CO• Human Resources• GRC • Product Documentation• Order & Change Man.

Locations:23 plants and 25 Sales & After Sales, logistic & production locations are supported

Systems: 27 applications are in scope

Customers: 18.172 SAP Users



SDC Turkey Org



I. SAP Service Delivery

Design

ApplicationDevelopment

Testing

Release Management

Performance Test

II. SAP Service Operation

System Support

IV. SAP Consulting Services

Enterprise Consulting

V. Rollout Services

5. Change Request Mgmt.

Consulting6. Data Management

8. Training

1. Rollout Planning

4. Rollout Conc. per Loc.

9. Readiness Assessment

2. Start-up

3. Change & Communication

10. Go-Live

7. Testing

Generic Service of SDCsIII. SAP Service Basis

N-Level Support

Service RequestManagement

Event drivenServices

Planning andConsulting

VI. SharePoint Service DeliverySP - Design

SP - Application DevelopmentSP - Testing

SP - Release Management

SP - Performance Test

VII. SharePoint Service Operation

SP - System Support

VIII. SharePoint Migration

SP - Data Migration

ITM/S - Test Factory



SDC Turkey Competency

Niche Skills SAP: APO, BI/BW, HR, Fiori, Lumira, QMHead Count: Internal: 80 excl. SMs

SAP Experience in Yrs.

9

7

8

12

723

42

6

2

11

5

5

FICO/PS FSCM SD

MM/WM/SRM ABAP SAP AIF

PI SAP Fiori, BRF+,Banking SAP SolMan

APO/PP SAP CRM/DBM SM

QM BI/BW HR

SCRUM

SAP Skills Diversity

Rollout Experience in Yrs.

16

5

7

3

5

10+ 1-3 3-5 4-66-8 8-10

SAP Forum | Ekim 15, 2015 | ITM/ST | Özlem Vidin Engindeniz Q4 2012

Q1 2013

Q2 2013

Q3 2013

Q4 2013

Q1 2014

Q2 2014

Q3 2014

Q4 2014

Q1 2015

Q2 2015

Q3 2015

Q4 20150

20

40

60

80

100

120

140

160

180

200

Number of Employees


Basic components required for effective training concept

Technical trainingsNon-technical trainings

Classroom trainingsSelf-learningRemote trainingsComputer based trainings

On the jobTrain the trainer for all locatıons and externals

Head Quarter (DE), SDC (IN, TR)**

Onboarding of new employees

Project and need based

WHO?

WHAT?WHEN?

HOW?WHERE?

BY WHOM?

Effective

Training

ITM/S employeeProject Manager / PMOBusiness Analyst/Consultants / Testers etc.Trainer (train-the-trainer)

Externals (need based)Trainer (train-the-trainer)

Internal trainer*External trainer*

• Internal trainer: ITM/S, CoC, DCA, Local HR, Daimler Daughter etc. External trainer: Supplier• **USA will be considered at appropiate time



Çıkış Noktamız İhtiyaç

2014

Stajyer (PEP) Eğitim Planlaması Stajyer & Danışman Eğitim Konsepti

Hedef - 2016

SAP Danışmanı

Pep Stajyeri

SAP Danışmanı

Pep Stajyeri

55

15

90

15

Yol Haritası &

Plan

2 yıl



Karşılaşılan Zorluklar Riskler

Vakit ayıramama /

Uygunluk Problemi

Yüksek MaliyetAnlık ve esnek

olmayan planlama

6820 günlük eğitim ihtiyacı

Mevcut SAP Eğitimleri

ile sınıf eğitimleri planlandı



SAP DanışmanlığıKullanılan Metodoloji

Deep Dive

Analysis

SAP Training Requiremen

ts Design

Detailed Training

Needs and Skills

Analysis

SAP Training

Roadmap

Text

20 dakika süreli birebir

görüşmeler yapıldı

55 SAP Danışman

ı ve Yönetim Kadrosu

ile görüşüldü

İngiltere’den

eğitim danışmanı

ile telekonferans şeklinde gerçekleşti

8 Gün içinde hızlı ve verimli

olarak tamamlan

dı

Kişiye özel

sorular hazırland

ı

Eğitim ihtiyaç analizi

sonucuna ulaşıldı



Projenin Sonuçları

Kişiye özel eğitim ihtiyacı analiz ve planı1



Projenin Sonuçları

SAP Learning Hub2

SüreklilikLearning Hub Kullanıcı Hesapları

Lead hedeflerine eklenen eğitimler

Skill management sürecine dahil edilen eğitim planlamaları

SAP Learning Hub kullanım raporu

Bir yıl sonunda kullanım oranları ile yapılacak olan yönetim değerlendirmesi

60 SAP Learning Hub kullanıcı hesabı

Bir yıllık sözleşme Kullanıcılar için tanıtım

toplantıları Learning Hub Feedback

Workshop Online yardım / destek


SAP EĞİTİM STRATEJİLERİ İLE DÜNYA KLASINDA KÜRESEL UZMANLIK MERKEZİ KURMAK / MERCEDES-BENZ...

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