SAP Collections Management (FIN-FSCM-COL)

Processes in SAP Collections Management

Collecting Receivables

Controlling the Collection of Receivables

Data Synchronization and Creation of Worklists

Objects in SAP Collections Management

Organizational Structure in SAP Collections Management

Collection Strategies

Promises to Pay

Customer Contact

Resubmission

Master Data in SAP Collections Management

Business Partner Master Data

Assignment of Profiles

Changing Segment Data

Replacing Collection Specialists

Sending FI-AR Data to Collections Management

Worklists

Creating Worklists

Reorganization of Worklists

Worklist Items

Processing Worklist Items

Distribution of Worklist Items to Collection Specialists

Processing Receivables

Invoices

Payments

Promises to Pay

Creating Promises to Pay

Process Integration with Accounts Receivable Accounting

Updating Incoming Payments in Promises to Pay

Canceling Payments

Integration of Promises to Pay with Dunning

Subsequent Update for Dispute Cases and Promises to Pay

Evaluating Promises to Pay

Confirming Promises to Pay

Dispute Cases

Customer Contacts

Creating Customer Contacts

Resubmissions

Deleting Completed Resubmissions

Monitor for Parallel Program Runs

SAP Collections Management (FIN-FSCM-COL) 

PurposeThe components of SAP Collections Management support you in active receivables management. Using collections strategies, you can valuate and prioritize customers from a receivables management view. Cutomers that fulfill the rules defined in a strategy are distributed to the worklists of the collection specialists. The collection specialists then contact the customers in their order of priority in order to collect receivables.

To prepare the customer contact, you can use various key figures for the customer in the worklist. You can also display an overview of the current status of the open invoices of a customer account as well as the last payments, the customer contacts, and open resubmissions. If a customer gives a promise to pay, you can enter this in the system and follow its status. You can also define that a customer is to reappear on the worklist on a certain date. When you return to the worklist, you can documente the complete customer contact in the system.

IntegrationIf you are using both components, SAP Collections Management and SAP Dispute Management, you can create and display dispute cases from SAP Collections Management.

 

Processes in SAP Collections Management 

UseSAP Collections Management supports an active receivables management. The receivables processing is divided into the following three processes:

        Collecting Receivables

        Controlling the Collection of Receivables

        Data Synchronization and Creation of Worklists

Collecting Receivables 

UseThe collection specialist performs this process. It covers the following process steps:

        Call Up Worklist

        Prepare Customer Contact

        Contact Customer

Process FlowCall Up Worklist

A worklist is created automatically for each collection specialist on a daily basis (see the process Data Synchronization and Creation of Worklists). The collection specialist logs on to the Collections Management system and calls up the worklist. The worklist contains all customers to be contacted in order of priority. The prioritization of the customers in the worklist (worklist items) is determined by the collection strategy assigned to the customer.

Prepare Customer Contact

To prepare the customer contact, the collection specialist needs information about why the contact is necessary. He also needs to consider the customer’s account and previous customer contacts.

He can see why the customer contact is necessary by displaying the valuation of the customer according to the collection strategy. Here he can see an overview of all collection rules fulfilled by the customer. Example: The customer has broken promises to pay or open receivables with dunning level 3.

For a view of the current status of the customer account, the collection specialist can look at the worklist. This contains key figures for the customer, such as outstanding amounts, the amount to be collected, the amount of broken promises to pay, or when and with whom the last customer contact was carried out. By navigating to the function Process Receivables, the collection specialist can display the detail view of the customer. Here the open receivables of the customer are listed with their respective status. At a glance the collection specialist can see which part of the invoice is open, whether anything has already been paid or credited and how much, and promises to pay, dispute cases, and dunning notices for the invoice. The collection specialist can also view an overview of previous customer contacts that informs him of the results of previous contacts with specific contact persons at the customer. He can also see promises to pay, dispute cases, and resubmissions that arose from customer contacts.

Contact Customer

To make the contact, the collection specialist uses the contact data of the contact person at the customer that is displayed in the function Process Receivables. The collection specialist enters the results of the customer contact in the system.

If a customer promises to pay open invoices, the collection specialist creates promises to pay for the invoices specified. The system automatically monitors whether this promise to pay is kept. If the collection strategy is configured accordingly, when promises to pay are broken the customer appears on the worklist again.

If the customer objects to an invoice, the collection specialist can create a dispute case for the invoice. The department responsible can process the dispute case immediately. If the result of the dispute case processing is such that the objections of the customer are unjustified, the corresponding status of the dispute case leads to the customer appearing on the worklist again. The invoice is relevant for receivables management again.

If the collection specialist cannot reach the contact person, or the contact person requests that the collection specialist calls back, the specialist can create a resubmission. On the date specified the customer appears on the worklist again.

After the customer contact has been carried out, the contact is summarized and documented. The system creates a standard note and adds all promises to pay, dispute cases, and resubmissions created to the customer contact. The collection specialist then enters a Contact Result and returns to the worklist. There he prepares the next customer contact.

 

Controlling the Collection of Receivables 

UseThe collection manager performs this process. He is responsible for ensuring that the receivables are collected according to the financial targets of the company. The process covers the following process steps:

        Define Collection Strategies

        Process Collection Groups

        Change Assignment of Collection Group and Collection Specialist to Customer

        Monitor Collection of Receivables

Define Collection Strategies

The collection manager defines the criteria (collection rules) to be used for analyzing customers and prioritizing them for receivables management. To do this he defines collection strategies and enters them in the system. He can create different strategies depending on the customer group, region, or company situation. In a collection strategy, all collection rules that are relevant for collecting receivables are listed and prioritized.

All customers are analyzed and valuated according to the strategy assigned to them and, dependent on the valuation, included in the worklist. The more rules that apply to a customer, the higher this customer is prioritized in the worklist. Collection strategies are therefore the basis for the automatic creation of worklists.

Process Collection Groups

Collection groups cover all collection specialists that collect receivables using the same collection strategy. The collection manager is responsible for assigning his employees to collection groups. He can also define a substitute for each collection specialist in a collection group for times when the specialist is absent. The worklist items for the absent colleague are then assigned to this substitute automatically.

The collection manager also determines the collection strategy that a collection group uses to collect receivables.

Edit Business Partner Master Record

In SAP Collections Management, every customer has a business partner master record. In this master record, the collection group and (optional) collection specialist responsible for the customer are defined. The collection strategy relevant for valuating the customer is derived from the collection group. The collection groups and collection specialists are assigned automatically (see the process Data Synchronization and Creation of Worklists).

If necessary, the collection manager can assign a different collection specialist to the customer. This may be necessary, for example, to improve the distribution of the workload in his team and to react to changes in personnel. He can also assign a different collection group to the customer temporarily and, if required, an alternative collection specialist.

Monitor Collection of Receivables

The collection manager is responsible for the successful collection of receivables. To monitor this process, he can display the worklist items for all collection groups assigned to him.

He can display statistics that help him to evaluate how many worklist items have been completed, how many are still open, and how many successful or unsuccessful customer contacts have already been carried out.

He can also redistribute worklist items between collection specialists for a more even distribution of the workload and to ensure that high priority items are processed quickly.

 

Data Synchronization and Creation of Worklists 

UseThis process is a prerequisite for collecting receivables. The process steps run mostly automatically and are monitored by an administrator. The process covers the following process steps:

        Replicate customer master data

        Transfer data from Accounts Receivable (FI-AR) to Collections Management

        Create worklists

        Monitor processes

Replicate customer master data

The system replicates customer master data to business partner master data automatically. Changes to customer master data or business partner master data are synchronized immediately.

Data specific to Collections Management is added to the replicated business partner master data by means of regularly scheduled reports. A separate role is created for the business partner master record. In this role, a collection group and collection specialist are assigned to the customer.

Transfer data from Accounts Receivable (FI-AR) to Collections Management

To create worklists, data for open items, last payments, and certain key figures is transferred from the customer master record to tables in Collections Management. The customer numbers are converted into the numbers of the replicated business partners.

In the initial data transfer, all data for companies (company codes) relevant for Collections Management is transferred. In the subsequent delta procedure, only the changes are transferred.

The worklists are created based on the data transferred from Accounts Receivable. To ensure that the worklist is up-to-date, you must always transfer the data before the worklists are created.

Create worklists

When you create worklists, all customers for whom there are open items are selected and valuated. If the customers fulfill the collection rules of the collection strategies assigned to them, a worklist item is created for the customer and assigned to the collection specialist defined in the business partner master record.

Worklist items not assigned can be distributed to all collection specialists of the collection group assigned to the business partner master record.

Monitor processes

The system administrators have access to tools for monitoring the master data replication and for creating the collection role of business partners and worklists.

 

Objects in SAP Collections Management  The following sections explain the most important objects that are the basis for the configuration and receivables management of the component SAP Collections Management.

 

Organizational Structure in SAP Collections Management 

DefinitionThe organizational structure in SAP Collections Management reflects the structures in Receivables Management in your company or group:

        The teams that work together in receivables management are portrayed by collection groups. You assign a collection strategy to each group. Based on this strategy, customers are analyzed, prioritized, portrayed, and contacted.

        You group the companies (company codes), whose receivables from customers are to be considered together in collection segments.

        Using collection profiles that you assign to the business partner, you determine how the system is to determine the priority and processor of a worklist item.

UseCollection profiles with segments, groups, and strategies influence the prioritization of a business partner in the worklist and therefore control the work of a collection specialist.

StructureThe figure below explains the connection between the individual objects in the organizational structure in SAP Collections Management. The right side explains the configuration and the left side the integration in the customer master.

 

IntegrationYou define the organizational structure in the Customizing of SAP Collections Management. Choose Financial Supply Chain Management ® Collections Management ® Collections Management Basic Settings ® Organizational Structure.

You can make the following settings in Customizing and in the area menu. From the SAP Easy Access screen choose Accounting ® Financial Supply Chain Management ®Collections Management ® Current Settings.

        Configuration of collection strategies

        Definition of collection groups and assignment of collection strategy

        Assignment of collection groups to collection segments

 

 

Collection Strategies 

DefinitionFor collecting receivables with SAP Collections Management, the worklist of a collection specialist is created based on a collection strategy. Strategies control the prioritization of the business partners and the display of information in the worklist.

The business partners are prioritized based on rules. Conditions that are to lead to the business partner being considered in the worklist are selected and valuated.

To influence the display in the worklist, in the strategy, configure the currency of the amounts, the sorting of the receivables, the integration with dunning, and the consideration of items due in the future.

UseCollection strategies are a considerable part of the Customizing in SAP Collections

Management. For more information, see:

        Organizational Structure in SAP Collections Management

        Implementation Guide (IMG) of SAP Collections Management under Collections Management Basic Settings ® Collection Strategies ® Process Strategies.

IntegrationBy assigning exactly one collection strategy to each group, you ensure that the worklist items of all collection specialists of a group are prioritized and prepared in the same way.

ExampleThe standard delivery contains examples of strategies (SAMPLE0001 to SAMPLE0003) that you can use to carry out the following actions:

        Prioritize worklist items using information in Collections Management (promises to pay, resubmissions, customer contacts)

        Create worklists based on the amount to be collected and using data from SAP Credit Management

        Create worklists that you can use for collecting receivables before the due date

Promises to Pay 

DefinitionDocuments a customer’s agreement to pay an invoice. Each promise to pay is assigned to exactly one invoice and there can only be one promise to pay for each invoice that is not confirmed.

If you configure your collection strategy accordingly, you can use the promise to pay as a criterion for creating the worklist.

StructureThe promise to pay has, for example, the following attributes:

Currency

The currency of the promise to pay is the currency of the invoice.

State

The state documents whether the customer has kept their promise by paying the outstanding amount by the agreed date. The state is the result of the Valuation of the Promise to Pay.

Level

The level documents the number of the promises not kept for an invoice.

Example 1: There is a promise to pay with level 1 for an invoice. The promise has the state Open, Partially Kept, or Broken. A new promise is submitted for this invoice. The old promise is confirmed and the new promise receives level 2.

Example 2: There is a promise to pay with level 1 with state Open for an invoice. The customer withdraws their promise. He later submits another promise to pay for the invoice. The new promise has level 2.

Example 3: There is a promise to pay with level 1 for an invoice. The promise was given for a partial amount of the invoice and has state Kept. The customer submits a promise to pay for the residual amount. The new promise has level 1.

Status

If a promise to pay has the system status Open or In Process, processes in accounting that affect the invoice are updated in the promise to pay (see also Process Integration with Accounts Receivable

Accounting). The system confirms the promise to pay in the following cases:

        The promise to pay is withdrawn.

        A new promise to pay is issued for the invoice.

        Program FDM_P2P_AUTO_CONFIRM confirms the evaluated promise if the invoice is cleared and the clearing has taken place by the number of days you specified (see also Confirming Promises to Pay Automatically).

Customer Contact 

DefinitionDocuments a successful or attempted contact with a customer.

UseYou use the customer contact to document your activities in collecting due and overdue receivables. If you configure your collection strategy accordingly, you can use the customer contact as a criterion for creating the worklist.

StructureThe customer contact has the following attributes:

        Contact Date and Contact Time

        Duration

In the standard setting, this attribute is not visible and remains empty. To use this attribute, you have to implement the Business Add-In (BAdI) UDM_CCT_DEFAULT. For more information, see the documentation for this BAdI.

        Contact Type

        Result

You define the possible contact results in Customizing. There you also define whether, on selection of the respective result, the item remains in the worklist or is set to completed. For more information, see the Implementation Guide (IMG) for SAP Collections Management under Collections Management Basic Settings ® Customer Contacts ® Define Result of Customer Contact.

        User

In this attribute you enter the user that performed the contact.

        Contact Person

When you create a customer contact, you have to enter the name of the contact person that you reached. You can also enter the telephone number, fax number, and e-mail address of the contact person. As a default value, the system provides the data of the contact person from the function Process Receivables. You can enter the contact person manually or select it from the customer master record.

IntegrationIf you have created promises to pay, dispute cases, or resubmissions with the function Process

Receivables, the customer contact that you create when exiting Process Receivables saves references to these objects.

In the function Process Receivables, on the tab page Customer Contacts, for every customer contact you can see a list of the promises to pay, dispute cases, and resubmissions that you created during the customer contact.

Resubmission 

DefinitionDocuments the requirement that a collection specialist must carry out an activity with regard to the customer on a specific date.

UseIf you configure your collection strategy accordingly, you can use the resubmission as a criterion for creating the worklist.

If the collection specialist has carried out the required activity, or the reason for the resubmission is obsolete, the resubmission should then have no further consequence for the creation of future worklists. To ensure this, you have to set the resubmission to Completed.

StructureA resubmission has the following attributes:

        Resubmission Date and Resubmission Time

When you create the worklist, the basic rule for resubmissions considers the resubmission date. The resubmission is not important, it is merely in the worklist for information purposes.

        Resubmission Reason

When you create the worklist, the basic rule for resubmissions considers the resubmission reason. You define the possible resubmission reasons in Customizing.

        No Customer Contact before Resubmission Date

If you create a resubmission and set the indicator No Customer Contact before Resubmission Date, you prevent a worklist item being created for the customer before the date of the resubmission.

        Note

You can enter one or more notes for each resubmission. The systems identifies the notes with the user name and a timestamp.

 

Master Data in SAP Collections Management 

UseYou have the following processing options in SAP Collections Management:

        Processing business partner master data

        Assignment of Profiles

        Changing Segment Data

        Replacing Collection Specialists

The master data required for Collections Management is grouped in a separate business partner role based on SAP Business Partner. For information about SAP Business Partner and its concepts, see SAP Library under SAP ERP Central Component ® Cross-Application Components ® SAP Business Partner (SAP-BP).

For the master data replication you can use the master data synchronization of the SAP Standard. You can also use other technology, such as an own development, for the master data synchronization. Collections Management provides a Business Add-In (BAdI) for reading the mapping information in order to be able to react to where the information is stored for the mapping of customers to business partners. You can access this BAdI in Customizing for SAP

Collections Management under Integration with Accounts Receivable ® Master Data

Distribution ® Mapping of Master Data. In the standard, the BAdI implementations delivered access the mapping tables of the master data synchronization.

PrerequisitesYou have made the settings for Master Data Distribution in Customizing for SAP Collections

Management under Integration with Accounts Receivable ® Master Data Distribution.

In Customizing, under Cross-Application Components ® Master Data Synchronization, you have replicated the customers of your Financial Accounting to business partners and distributed

them to the system for Collections Management. In this way you have saved the collection-specific information.

 Business Partner Master Data 

UseWith this function you can create, edit, and manage collection-specific data of a business partner and use it for the integration with other functions.

IntegrationThe collection-specific data of a business partner is the basis for creating worklists.

PrerequisitesIn Customizing, you have made the settings required for SAP Business Partner. In particular, you have created a business partner role that is assigned to the business partner role category UDM000. You can use the Business Partner Collections Management (UDM000) role delivered. In Customizing, you have portrayed your organizational structure with reference to Collections Management in the system.

FeaturesFor a business partner to be able to participate in Collections Management, a collection profile must be assigned to the business partner. Based on the configuration settings made previously, the collection profile determines the list of the collection segments contained therein.

Collection ProfileYou can assign a collection profile to a business partner or replace an existing collection profile with another profile. Note that on the tab page Collection Profile, only the data currently valid for the profile, segments, and temporary assignments is visible. The date of the last profile change is displayed for information purposes.

To end the participation of a business partner in Collections Management, delete the collection profile from the business partner master record or use the time dependency of the business partner and restrict the validity of the business partner role with regard to time. To do this, call up the detail view of the business partner role by selecting with the quick info text Role Detail. In the dialog box that appears, you can change the validity period of the business partner role. The prerequisite for this is that in Customizing, under Cross-Application Components ® SAP

Business Partner ® Activation Switch for Functions, you have activated the time dependency for table BUT100 (business partner roles).

To enter or change a collection profile, in addition to this dialog transaction you can also use program UDM_COLL_BUPA. You can access the program from the SAP Easy Access screen via Accounting ® Financial Supply Chain Management ® Collections Management ® Periodic Processing ® Business Partner ® Assignment of Profiles. For more information, see Assigning

Profiles.

HistoryTo display historic data from the past, choose History. By choosing with the quick info text With Substitutes, you can also display substitutes that you have maintained in the configuration for collection specialists.

Collection SegmentsFor each collection segment you have to specify a collection group and (optional) a collection specialist. As collection group, the collection group specified as default group in Customizing is proposed. You can however, enter any other group assigned to the collection segment. If you want to enter a fixed relationship of a collection specialist to a customer, you can use any of the specialists assigned to the collection group. If you do not make an entry in the collection specialist field, the worklist items that arise are distributed to the collection specialists of a collection group. For more information, see Distribution of Worklist Items to Collection Specialists.

In addition to this dialog transaction, you can also use program UDM_CHANGE_SEGMENT_DATA. To run the function, from the SAP Easy Access screen, choose Accounting ®Financial Supply Chain Management ®Collections Management ®Periodic Processing ® Business Partners ®Change Segment Data.

In the Collection Segments area, one item is always selected. The alternative temporary assignments for this collection segment are displayed on the lower part of the screen. To display the temporary assignments for a different collection segment, choose with the quick info text Temporary Assignments in the table.

Contact PersonThe system automatically updates the information about the main contact person at the customer in a collection segment. The name and telephone number of the contact person and the calling hours and visiting times are displayed in the worklist. The calling hours and visiting times are saved in the standard contact person relationship between the business partner and the contact person. You can see the business hours of a contact person relationship by selecting Relationships, navigating to the relationship overview, and then navigating to the detail screen of the relationship data by double-clicking the standard contact person relationship. You can see the corresponding business hours on the tab page Sales Data. For more information about the business hours of a business partner, see the SAP Library under SAP ERP Central Component ®Cross-Application Components ® SAP Business Partner (SAP-BP) ® Functions ® SAP Business Partner Data ® Business Hours.

You can select a main contact person in receivables processing. For more information, see Processing Receivables.

Temporary AssignmentsYou can temporarily override specifications for the collection group and specialist that you have made for a collection segment. To create new temporary assignments for a collection segment, choose with the quick info text Insert Line.

To delete temporary assignments, choose with the quick info text Delete Line. Note that you can only delete temporary assignments that are completely in the future. The time intervals must not overlap.

ActivitiesTo run the function, from the SAP Easy Access screen choose Accounting ® Financial Supply Chain Management ® Collections Management ® Master Data ® Business Partner Master Data.

Assignment of Profiles 

UseWith this function you can assign a collection profile to business partners. You can start the functions with the following modes:

        Create Collections Management role:

If you start the program in this mode, the business partners selected, if they do not exist already, are created in the role Collections Management and a collection profile is assigned. You use this mode to prepare the business partners replicated from the customers of your Financial Accounting for Collections Management.

        Replace collection profile:

In this mode, the collection profile is replaced in the business partners selected.

Since the data volume can be very large, you can distribute the data over several background jobs and application servers. This procedure is described as parallel processing.

FeaturesYou can influence the assignment of profiles as follows:

        You can use the selection criteria business partner number, date of creation, business partner category, and business partner grouping.

        If you start the program in Replace Collection Profile mode, you can also select by collection profile.

        If you use SAP Credit Management, you can also further restrict the resulting hit list by criteria specific to Credit Management, such as the risk class and score.

        You can override the collection profile that you have to enter on the selection screen using a Business Add-In (BAdI). To implement this BAdI, in Customizing for Financial Supply Chain

Management, run the activity Collections Management ®Basic Settings for Collections Management ®Business Partners ® BAdI: Determination of Profile for Business Partner.

        If you use parallel processing, you have to specify the application servers or server group on which the data processing is to be started and the number of jobs over which the data processing is to be distributed.

Before you start the run, make sure that the application servers involved provide the specified number of background jobs.

For more information about monitoring and managing parallel runs, see the section Monitor for Parallel Program Runs.

        You can start the program in test mode and, in the log, check which changes the system would carry out based on your selection.

ActivitiesTo run the function, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ® Collections Management ® Periodic Processing ® Business Partners ® Assignment of Profiles.

Changing Segment Data 

UseWith this function you can change the segment data in the business partner master data. You can change collection groups for each segment and control whether the collection specialist is to be swapped in this segment, retained, or deleted.

FeaturesFor the selection criteria, in addition to specific details for Collections Management such as the collection segment and collection group, you can also use business partner criteria such as the ID, date of creation, business partner category, and business partner grouping. If you use SAP Credit Management, you can also further restrict the resulting hit list by criteria specific to Credit Management, such as the risk class and score.

You can override the segment data that you have to enter on the selection screen using a Business Add-In (BAdI). To implement this BAdI, in Customizing for Financial Supply Chain Management, run the activity Collections Management ® Basic Settings for Collections Management ® Business Partners ® BAdI: Determination of Collection Group and Collection Specialist per Segment.

You can start the report in test mode and, in the log, check which changes the system would carry out based on your selection.

ActivitiesTo run the function, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ® Collections Management ® Periodic Processing ® Business Partners ® Change Segment Data.

 

 

Replacing Collection Specialists 

UseWith this function you can swap or delete a specific collection specialist in the business partner master data.

FeaturesFor the selection you can use the collection group - this means that the collection specialist to be replaced is replaced in the specified collection groups of all business partners.

You can start the report in test mode and, in the log, check which changes the system would carry out based on your selection.

ActivitiesTo run the function, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ® Collections Management ® Periodic Processing ® Business Partners ® Assignment of Collection Specialists.

ExampleCollection specialist Miller leaves the company. In the future, collection specialist Marsh will take over his tasks in collection groups a, b, and c.

 

Sending FI-AR Data to Collections Management 

UseWith the program FDM_COLL_SEND_ITEMS you can transfer data from Accounts Receivable (FI-AR) to Collections Management. This is data that the system needs for creating the worklists.

IntegrationSending data from Accounts Receivable to Collections Management is an important process step for using the functions in SAP Collections Management.

PrerequisitesBefore you start the program for sending FI-AR data to Collections Management, you must have fulfilled the following prerequisites:

        You have made the required settings in Customizing for SAP Collections Management under Collections Management Basic Settings ® Basic Data and under Integration with Accounts Receivable ®Distribution of Data in Collections Management.

        You have performed master data distribution. For more information, see Master Data in SAP Collections Management.

FeaturesWhen you transfer data to Collections Management, you have the following options:

        Initial data transfer (initial load transaction

        Periodic data transfer (delta procedure)

        Data transfer for specific company codes and customers according to your selection

You usually run the program once with the option Initial Data Transfer. In doing this, you transfer the company codes defined in Customizing that participate in Receivables Processing using the component SAP Collections Management.

You then run the program regularly with the option Periodic Data Transfer. In this case, only data that has been changed is considered.

You use the option Data Transfer According to Selection in exception situations to recreate certain customers or company codes.

For more information, see the documentation of the program FDM_COLL_SEND_ITEMS.

ActivitiesTo run the program, from the SAP Easy Access screen choose Accounting ® Financial Supply Chain Management ® Collections Management ® Integration with Accounts Receivable Accounting ® Periodic Processing ® Distribution of Data to Collections Management.

Worklists 

UseWorklists form the basis for a systematic processing of due and overdue receivables. They are created automatically based on collection strategies and are prioritized worklists for collection specialists.

The collection manager can manage the worklists of his collection group. He can assign the worklist items to the collection specialists both manually and automatically.

 

Creating Worklists 

UseWith this function you can create worklists for collection specialists. You can assign worklist items that have not been assigned automatically.

PrerequisitesBefore you can create worklists, the following prerequisites must be fulfilled:

        You have performed the complete Customizing of SAP Collections Management.

        If necessary, you have implemented the Business Add-Ins (BAdIs) available for the worklist. These are in Customizing for SAP Collections Management under Collections Management Basic Settings ® Worklist.

        You have made sure that all receivables from Financial Accounting have been transferred to Collections Management.

FeaturesYou can influence the creation of worklists with the following parameters:

        Specification of collection segments

        Specification of a validity date

Your collection specialists can only see and process the worklists created from this date. This means that you can create worklists for the future without influencing the current worklists.

        Activation of the automatic distribution of worklist items

You can start the distribution of worklist items separately after the creation of the worklists. For more information, see Distribution of Worklist Items to Collection Specialists.

If you have set the indicator Distribute Items under Program Control, you have to select a distribution procedure. As standard, the Equal Distribution to Collection Specialists is available. This ensures that all worklist items created are assigned to collection specialists. It also ensures that the worklist items are distributed equally to the worklists with regard to priority.

        Creation in parallel

Specify which application server or server group you want to use and the number of background jobs that you want to use to split the processing.

Before you create the worklists, make sure that the application servers involved provide the specified number of background jobs.

        If you create the worklists using parallel processing, the background jobs together form one parallel run. For more information, see Monitor for Parallel Program Runs.

         

ActivitiesTo run the functions, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ®Collections Management ®Periodic Processing ®Worklists ® Create Worklists.

 Reorganization of Worklists 

UseYou use this function to delete worklists that are older than a specified number of days.

IntegrationIf you use the integration with SAP NetWeaver Business Intelligence and transfer worklists to the BI system, you have to ensure that the worklists to be reorganized have been transferred to the BI system before you run the reorganization function. You do not delete any data in the BI system with this function!

For additional information on the prerequisites for integration with SAP NetWeaver Business Intelligence, see the documentation for the individual BI objects.

If you want to delete a worklist that has errors, for example, because the settings in Customizing were incorrect, use the deletion function in the Monitor for Parallel Program Runs. For more information, see Monitor for Parallel Program Runs.

ActivitiesTo run the function for reorganizing the worklists, from the SAP Easy Access screen choose Accounting ® Financial Supply Chain Management ®Collections Management ®Periodic Processing ®Worklists ® Reorganization of Worklists.

Worklist Items 

UseYou have the following options for processing worklist items:

        Processing Worklist Items

        Distribution of Worklist Items to Collection Specialists

Processing Worklist Items 

UseWith this function, as a collection specialist you can process your worklists in a predefined order. Your worklist items represent business partners in a collection segment. A worklist item describes the receivables due from a business partner. The following are some of the fields displayed for a worklist item:

        Business Partner

        Amounts, such as Outstanding, Amount To Be Collected

        Valuation

        Priority

As a collection manager, you can manage the worklists of collection specialists and collection groups.

FeaturesYou can use the following individual functions for processing worklists:

        Process Worklist Items

When you process worklist items that belong to different collection groups, when you start the worklist you have to select the group or groups for which you want to process worklist items. For your worklists you can configure whether all groups are always to be displayed.

As standard, the first time you call up the worklist the first 30 open worklist items with the highest priority are displayed. You can configure this number.

You can display and hide the worklist items completed in the lower screen area via Worklist ® Display/Hide Completed Items.

Once you have completed the open worklist items, by choosing Worklist ® Get Further Items, you can get the next open worklist items assigned to you.

You can display other worklists. For example, you can display the worklist of another collection specialist or the worklist of a collection group.

If you know the business partner and the collection segment, by choosing Process ® Process Receivables ® Other Business Partner, you can process the receivables of the business partner.

For information on processing and completing receivables, see Processing Receivables.

        Assign Worklist Itemsunder Process ® Assign

If worklist items have been assigned to you incorrectly, you can remove this assignment or assign the worklist items to another collection specialist. The items then disappear from your worklist.

If worklist items have been subsequently assigned to you, these items influence your worklist as follows:

        The worklist item assigned has a higher priority than the worklist item with the lowest priority in your current worklist: To see the item in the worklist, choose with the quick info text Refresh Worklist.

        The worklist item assigned has a lower priority than the worklist item with the lowest priority in your current worklist. To see the item, choose Worklist ® Get Further Items.

        Display Additional Information under Extras

        Statistics

Listing of the number of open and completed worklist items per collection group and priority. The completed items are subdivided into items where the business partner was reached and items where the business partner was not reached. The statistics are created for all worklist items assigned to you.

        Valuation According to Collection Strategy

Listing of the collection rules and their number of points

        Due Date Grid

Graphical overview of the receivables for a worklist item

        Recreation of the Worklist Items for a Business Partner

Transaction UDM_GENWL_BP

If you have assigned your business partner to a new collection profile, this change is not considered until you create the worklists again. With this function, you recreate the current worklist items for a business partner without creating new worklists.

You should only use the recreation of worklist items for a business partner as an exception since the function is not designed for processing mass data.

When you recreate the worklist items for a business partner, the items already completed are deleted, and the current worklist items are deleted and recalculated and recreated based on

the existing receivables. You can also start the function in test mode, meaning that the recreation of the worklist items is logged without changes being made.

 

As collection manager you are responsible for one or more collection groups. You can use the same functions as a collection specialist. However, in contrast to the worklist of a collection specialist, you always see all worklist items that correspond to the search criteria entered. For example, you can display all worklist items for your collection group or all worklist items of a collection specialist. Typically, a collection manager has the following tasks:

        Determination of the degree of processing of a collection group

To do this, select all worklist items of the collection group and choose Extras ® Display Statistics. You receive a breakdown by collection specialist, collection group, and priority for the open and completed worklist items. The completed items are subdivided into items where the business partner was reached and items where the business partner was not reached.

        Manual distribution of worklist items to collection specialists

Select the worklist items not assigned for a collection group. Select the items and assign them to collection specialists.

ActivitiesTo process worklists as a collection specialist, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ® Collections Management ® Worklists ® My Worklist.

To process worklists as a collection manager, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ® Collections Management ® Worklists ® All Worklists.

Distribution of Worklist Items to Collection Specialists 

UseWith this function you can automatically distribute the worklist items of a collection group to the relevant collection specialists. This is necessary for business partners where you have not defined a collection specialist responsible in the master data.

IntegrationIf you have already entered the collection specialist responsible in the master data of a business partner, the system assigns the items to this specialist when creating the worklist. The items already assigned are not part of this function.

PrerequisitesYou have created the worklist for which you want to carry out distribution.

FeaturesYou can influence the distribution of worklist items to collection specialists as follows:

        Selection of collection groups

The items are distributed only to collection specialists from the collection groups selected.

        Selection of program runs

The system distributes only entries that are included in the worklists created by the program runs selected.

You can also start the distribution with parallel processing and thereby optimize the efficiency of the data processing. Specify which application server or server group you want to use and the number of background jobs that you want to use to split the processing.

Before you create the worklists, make sure that the application servers involved provide the specified number of background jobs.

If you distribute the worklist items to collection specialists using parallel processing, the background jobs together form one parallel run. For more information, see Monitor for Parallel

Program Runs.

ActivitiesTo perform the function, enter transaction UDM_PRDIST.

Processing Receivables 

UseThis function provides extensive options for displaying and processing the receivables-related data of a customer. It shows the open invoices, incoming payments, promises to pay, dispute cases, customer contacts, and resubmissions.

FeaturesContact Person at Customer

In the upper right area of the screen, you see the contact person at the customer that you selected or entered the last time you called up the transaction. If you want to change the data for the contact person, you have the following options:

        By clicking on Get Contact Person, you can transfer a contact person from the customer master record. The list contains the following entries:

        Contact Person in Collections Management

Only those contact persons that you have already used in Collections Management are displayed. This reduces the list to the most important contact persons for the collection specialist.

        Main Contact Person in Collections Management

The contact person that you selected last is highlighted. You can also display all other contact persons by selecting with the quick info text All

Contact Persons in the dialog box.

        By clicking on Change Contact Person, you can enter the data for the contact person manually. In this case, the system does not transfer the data for the contact person to the customer master record.

Tab Pages

For more information about the individual tab pages of the function Process Receivables, see the following sections:

        Invoices

        Payments

        Promises to Pay

        Dispute Cases

        Customer Contacts

        Resubmissions

ActivitiesYou call this function from the worklist. To perform the function, select an entry and choose with the quick info text Process Receivables.

Via Edit ® Process Receivables ® Other Business Partner, you can also call up the function for a business partner for whom there is no item in the current worklist.

If you want to continue to use the function that was available up to and including mySAP ERP 2004 after an upgrade, from the SAP Easy Access screen choose Accounting ®Financial Supply Chain Management ®Collections Management ®Integration with Accounts Receivable ®Process Receivables (Old).

Note, however, that the scope of the function Integration with Accounts Receivable ® Process Receivables (Old) is less than the scope of the function Process Receivables.

For more information, see Customer List – Processing Receivables (Old).

Invoices 

UseThis function provides you with an overview of all open invoices for a customer in the company codes of the current collection segment. You can display additional information for each invoice, and create promises to pay and dispute cases. The tab page Invoices is part of the function Process Receivables.

PrerequisitesTo display and process dispute cases, you require integration with the component SAP Dispute

Management.

FeaturesYou can see all open invoices for the selected customer and those where there are open residual items. The amount Promised (Residual) results from the amount promised minus the amount paid for the promise to pay. The amount paid for the promise to pay results from the Process Integration

with Accounts Receivable.

If you display the column total, you can see the account balance where you can determine whether the customer has credit or not.

List of Open Credit Items

If the account contains open credit items with no invoice reference, these are totaled by currency, displayed in rows highlighted with different colors, and have the entry Credit in the column Document Number. Double-click on these rows to display a list of items that have been totaled on the lower part of the screen.

Creating Promises to Pay

For information about creating promises to pay, see Creating Promises to Pay.

Line Item List

If you select an invoice and choose Dispute Case with the quick info text Create Dispute

Case, a list of the line items for the selected invoice appears at the bottom of the screen. For more information about creating the dispute case, see Creating Dispute Cases from the Line Item List.

Invoice History

Select one invoice and choose Invoice History. The document history displays how all the items connected to the invoice are linked in the hierarchy, starting from the invoice. The tree structure illustrates the processes of repeated clearing and formation of residual items. There you can see the credit memos with invoice reference and partial payments.

List of Promises to Pay

If you select an invoice and choose Promises to Pay with the quick info text List of Promises for Invoice, a list of all the promises to pay for the selected invoice appears at the bottom of the screen. Here you can use the same functions as on the tab page Promises to Pay, but they are limited to the invoice selected previously.

List of Dispute Cases

If you select an invoice and choose Dispute Case with the quick info List of Cases for Invoice, a list of all dispute cases appears where the invoice or one of its residual items is included as a Disputed or Resolved Object.

Payments 

UseThis function provides you with an overview of the payments of a customer. The tab page Payments is part of the function Process Receivables.

FeaturesFor the customer selected, you see the incoming payments of the last 30 days that have been posted in the company codes of the current collection segment. You can change this period if necessary.

HistoryFor an exact where used list for the payment, choose History. Based on the incoming payment, all invoices paid or partially paid by this payment are listed in a tree structure. The detailed information for each respective invoice is structured as described under Invoices, whereby the payment selected is highlighted with a color.

Promises to Pay 

UseYou can use this function to process the promises to pay of a customer. The tab page Promises to

Pay is part of the function Process Receivables.

On the tab page, you can see the list of promises to pay that the customer has given. Here you can see all promises to pay that meet the following criteria:

        The invoice for which the promise to pay was given is open or still has open residual items. It also appears on the tab page Invoices.

        The promise to pay does not have the state Kept.

        The promise to pay is not confirmed.

For more information about creating promises to pay, see Creating Promises to Pay.

FeaturesYou can use the following functions to process the individual promises to pay:

        Change Promise to Pay

Whether or not you can change the promise to pay depends on its state:

State of Promise to Pay Modifiable Data

Open, no incoming payment exists Everything

Open, incoming payment exists Notes

Broken State and notes

Partially kept State and notes

Kept Notes

        Withdraw Promise to Pay

You need this function if the customer withdraws his promise to pay. This confirms the promise to pay. If the promise to pay previously had the state Open, it now receives the state Withdrawn.

If the customer gives another promise to pay for this invoice, the new promise to pay receives a higher level because one promise to pay has already been withdrawn for this invoice. The promise to pay withdrawn is still displayed.

        Display Promise to Pay

You see all attributes of the promise to pay at a glance. You can also display the log of the promise to pay from here. To display the log and notes completely, choose Attributes with the quick info text Shrink Attributes.

Void Promise to Pay

To void a promise to pay, from the display call up change mode. You may need this function if you create a promise to pay incorrectly. By voiding the promise to pay, you delete it logically, in other words, it still exists but is no longer considered or displayed in the list of promises to pay.

Creating Promises to Pay  You are in receivables processing, on the Invoices tab page.

1. ...

1.        1.      Select one or more invoices for which you want to create a promise to pay and choose Promise to Pay with the quick info text Create Promise to Pay.

The screen area Create Promise to Pay appears under the list of invoices. In the field Promised, the total of the open items is proposed automatically.

If you select invoices that already have a promise to pay with the system status Open, this is confirmed and the new promise to pay contains a level increased by one.

If you enter a promise to pay for several invoices, the system automatically creates individual promises to pay for each invoice when you save so that you can process and follow promises to pay at invoice level.

2.        2.      Enter the data required for the promise to pay.

In the field Reference, you can enter data such as a check number that the customer gave you. You can also enter notes in a text field.

3.        3.      If you have only selected one invoice, or if the amount promised for several invoices agrees with the total open amount, you can save the promise(s) to pay. Otherwise, you have to specify how the amount promised is distributed between the invoices selected.

1.                             a.      Choose with the quick info text Distribution.

The screen area Distribute Amount appears.

2.                             b.      Assign the amount that was promised to each invoice in the list of invoices for which a promise was submitted. The following automatic distribution functions are available for this distribution:

         Equally: Each invoice receives a part of the total amount promised, depending on the open amount.

         According to due date: The invoice with the earliest due date receives a part of the amount promised first. If the total promised amount was not assigned, the invoice with the next due date receives a part and so on.

If you distribute the amount manually, choose with the quick info text Check Distribution to ensure that the total amount distributed matches the total amount promised. If this is not the case, but you want to retain the amounts you distributed, the system automatically changes the total amount promised to the new total of the amounts you entered.

4.        4.      Save your entries.

Process Integration with Accounts Receivable Accounting  The following transactions each have an effect the other component cited:

●      Incoming Payment affects the existing promises to pay

●      Canceling a Payment affects the existing promises to pay

●      Submission of a Promise to Pay affects the dunning run in Financial Accounting (FI)

Credit memos are not considered in the promise to pay.

Updating Incoming Payments in Promises to Pay  If you post an incoming payment for an invoice with a promise to pay (clearing with or without the creation of residual items, partial payment), the information on the incoming payment is updated in the promise to pay. The prerequisite is that the promise to pay has not yet been confirmed and the value of the amount paid in the promise to pay does not correspond to the amount promised. Payments are also updated in the promise to pay if their promised for date is in the past.

The incoming payment affects the following attributes:

        Amount Paid:

The amount paid increases by the amount of the payment. If the currencies of the payment and promise to pay are not the same, the payment amount is translated to the currency of the promise to pay.

        Last Payment:

The payment updates this attribute if the date of the payment is later than all previous payment data.

        State:

For the standard valuation, the system calculates a period within which the payment should be made. It calculates this from the tolerance days specified in the system and the promised for date. If the payment is made within this period, the promise to pay is evaluated during the payment receipt.

        If the total of all amounts paid corresponds to the amount promised, the promise to pay is evaluated with Kept.

        If the total of all amounts paid is lower than the amount promised, the promise to pay is evaluated with Partially Kept.

If the payment is not made within the period, no evaluation is carried out initially. The evaluation is then carried out by the program for automatic evaluation of promises to pay.

For more information on the evaluation, see Evaluating Promises to Pay.

Canceling Payments  If the promise to pay has not yet been confirmed, the following processes cancel the payment from the promise to pay:

        Reversal of payment document

        Resetting of clearing

        Deletion of invoice reference from payment item

This affects the attributes as follows:

        Amount Paid:

The payment canceled reduces the amount paid.

        Last Payment:

If the date of the payment canceled is the same as the last payment date, the system examines all payments received so far for the promise to pay after the latest date.

        State:

If you use the standard evaluation, canceling the payment also reverses the evaluation, that is, it then has the state Open.

 

 

Integration of Promises to Pay with Dunning  If you want to integrate promises to pay with dunning, you can set a dunning block in Customizing. The system then excludes items from dunning where there is a promise to pay for the invoice and this promise can be kept within the deadline agreed. In doing so, the system takes the tolerance days that you have defined in to account.

You have the option of resetting the dunning block when you are processing the dunning proposal.

For additional information, see the Implementation Guide (IMG) under Financial Supply Chain Management ® Collections Management ® Integration with Accounts Receivable Accounting ® Promises to Pay ® Making Settings for Promises to Pay.

 

Subsequent Update for Dispute Cases and Promises to Pay 

UseWith this function you can update the amounts of the following objects at a later time:

●      Dispute cases (component SAP Dispute Management)

●      Promises to pay (component SAP Collections Management)

In a normal situation, the system updates a dispute case or a promise to pay as soon as it clears the related line items. However, there are special cases where an immediate update is not possible. In these cases, you can use this function to perform the update later.

PrerequisitesThis function is useful if you use one of the components named above and Accounts Receivable

Accounting (FI-AR) in a one-system scenario.

Activities5.        1.      You are posting the clearing of a line item, for example.

The related dispute case or promise to pay is currently being processed by a colleague, for example, and is therefore blocked. The system cannot update the dispute case or promise to pay automatically at this time.

6.        2.      The system performs the following steps:

3.                             a.      In order not to delay the processes in Accounts Receivable Accounting

(FI-AR), it posts the clearing of the line item.4.                             b.      In a dialog box, it displays a document that informs you that you need to

update later.

7.        3.      To perform this subsequent update, in this dialog box choose Inbox.

Your Business Workplace appears.

8.        4.      Choose Inbox ® Unread Documents.

The list of your unread documents appears.

9.        5.      Select the corresponding document and choose Execute.

The screen Subsequent Update for Dispute Cases and Promises to Pay from the program FDM_PROCESS_BUFFER appears.

10.        6.      Start the program.

In an update run, the system runs the subsequent update immediately, that is, with no further information required. It runs the subsequent update for all documents that have arisen since the last subsequent update.

11.        7.      As confirmation, the system displays a log with the status of the individual subsequent updates.

If you do not want to run the function immediately after posting, you have the following alternatives:

You access your Business Workplace from the SAP Easy Access screen at a later point in time. Choose Office ® Workplace.

Schedule program FDM_PROCESS_BUFFER periodically.

Evaluating Promises to Pay 

UseYou can evaluate promises to pay with the state Open once a specific period has passed. To do this, plan the program for evaluating promises to pay regularly.

PrerequisitesIn Customizing for Financial Supply Chain Management under Collections Management ® Receivables Processing in Accounts Receivable Accounting ® Make Settings for Promises

to Pay, you have defined tolerance days for each company code for the evaluation.

You can implement the Business Add-In (BAdI) FDM_P2P_JUDGE to refine the control of the tolerance days. You can also use this BAdI to override the standard evaluation with your own logic.

FeaturesThe program selects promises to pay with the state Open whose due date (promised for date) has been reached or is in the past. For the standard evaluation, the system calculates a period within which the payment should be made. It calculates this from the tolerance days given and the promised for date. If no payment is made in this period, the promise is evaluated with Broken. If a partial payment is received within this period, the promise is evaluated with Partially Kept.

The log contains a list of the promises to pay that were selected. The log also contains information on whether the evaluation was carried out and what the result was.

Activities2. ...

12.        1.      Choose Accounting ® Financial Supply Chain Management ® Collections

Management ® Periodic Processing ® Evaluate Promise to Pay (with effect from mySAP ERP 2004) or call transaction FDM_JUDGE. You can also schedule the program for evaluating open promises to pay (FDM_P2P_JUDGE) as a background job.

13.        2.      Define the customers and company code for which the evaluation is to be carried out.

Confirming Promises to Pay 

UseYou use this function to confirm all promises to pay whose invoices have already been cleared in a mass change.

Note that this confirmation means that a reversal or resetting of the clearing no longer changes the promise to pay.

PrerequisitesIn the system that contains the promise to pay, in Customizing for Financial Supply Chain

Management, under Collections Management ® Basic Data ® Process Integration ® Define Automatic Status Changes,you have assigned a status for the automatic confirmation.

Activities3. ...

14.        1.      Choose Accounting ® Financial Supply Chain Management ® Collections

Management ® Periodic Processing ® Confirmation of Promise to Pay (with effect from mySAP ERP 2004) or call transaction FDM_P2P_CONFIRM. You can also schedule program FDM_P2P_AUTO_CONFIRM as a background job.

15.        2.      Define the customers and company code for which the automatic confirmation is to be carried out. Use the parameter Invoices Cleared Since to define the latest date that should be observed after the clearing of the invoice before the promise to pay can be confirmed.

Dispute Cases 

UseThis function provides you with an overview of all dispute cases of the customer that contain at least one item as Disputed Object. The tab page Dispute Cases is part of the function Process Receivables.

PrerequisitesYou are using the component SAP Dispute Management.

FeaturesDisplay Dispute Case

If you select a dispute case from the list and choose Dispute Case with the quick info text Display Dispute Case, the system displays the dispute case with all header data, notes, log, and the case record with the linked objects.

List of Relevant Invoices

If you select a dispute case from the list and choose Invoices with the quick info text Display Relevant Invoices, a list of all invoices that are themselves included or whose residual items are included in the dispute case selected as a Disputed Object appears at the bottom of the screen.

 

 Customer Contacts 

UseThis function provides you with an overview of the contacts with a customer in a collection segment. For each customer contact you can display additional information in the lower screen area.

The tab page Customer Contacts is part of the function Process Receivables.

For information about how to create a customer contact, see Creating Customer Contacts.

FeaturesIn the standard setting, for the current collection segment you see all contacts with the customer within the last 30 days. However, you can change this period and call up older customer contacts, for example.

If you make organizational changes within the period displayed and have assigned other collection segments to the customer, in addition to the current collection segment, the customer contacts of the previous segments are displayed. Only the previous segments where at least one company code that is assigned to the current segment was assigned are considered.

For each customer contact in this list you can use the following functions:

        You can change the last customer contact. However, the prerequisite for this is that you have created the contact yourself or are entered as specialist in the customer contact.

        The first line of the note is visible for each customer contact. If you select Note with the quick info text Display Note, the entire note appears in the lower screen area.

        The column Number of Dispute Cases shows whether and how many dispute cases were created during the customer contact. If you choose Dispute Cases with the quick info text List of Dispute Cases, in the lower screen area, a list of all dispute cases created during the customer contact appears.

        The column Number of Promises to Pay shows whether and how many promises to pay were created during the customer contact. If you choose Promises to Pay with the quick info text List of Promises to Pay, in the lower screen area, a list of all promises to pay created during the customer contact appears.

        The column Number of Resubmissions shows whether and how many resubmissions were created during the customer contact. If you choose Resubmissions with the quick info text List of Resubmissions, in the lower screen area, a list of all resubmissions created during the customer contact appears. Completed resubmissions are also displayed.

Creating Customer Contacts  16.        1.      You are in the Process Receivables function. When you exit this function to return to the

worklist, a screen for creating customer contacts appears.17.        2.      Enter the required data.

If necessary, enter a note. Using the Business Add-In (BAdI) FDM_CCT_DEFAULT you can create a standard note that you can then see and change in the note area. The standard implementation of the BAdI creates a note with information about the promises to pay, dispute cases, and resubmissions that you have created during the customer contact.

18.        3.      Save your entries.

After you save, the system returns to the worklist.

In addition to this procedure, you can start to enter the customer contact in the function Process

Receivables. Choose with the quick info text Enter Customer Contact. The system notes your

entries. You only save the customer contact when you exit Process Receivables and return to the worklist.

If you have not created any dispute cases or promises to pay, you can return to the worklist without creating a customer contact. Choose with the quick info text Continue without Customer Contact.

Resubmissions 

UseThis function provides you with an overview of all resubmissions for a customer in the current segment that have not been completed. You can create, change or display individual resubmissions. You can also complete one or more resubmissions.

The tab page Resubmissions is part of the function Process Receivables.

FeaturesIf you make organizational changes and have assigned other collection segments to the customer, in addition to the current collection segment, the customer contacts of the previous segments are displayed. Only the previous segments where at least one company code that is assigned to the current segment was assigned are considered.

From this list you can use the following functions:

        Choose with the quick info text Create Resubmission to enter a new resubmission in the lower screen area.

        Choose with the quick info text Display Resubmission to display a resubmission in the lower screen area.

        Choose with the quick info text Change Resubmission to change a resubmission in the lower screen area. You can change all attributes. For example, you can move the resubmission by changing the resubmission date. You can change the last note or enter a new note.

        By choosing with the quick info text Complete Resubmission, you can complete one or more resubmissions. You can use this function in the following places:

        List of resubmissions in the upper screen area         Resubmission display in the lower screen area         Resubmission change in the lower screen area

Note that the completed resubmissions are no longer visible on the Resubmissions tab page and you can delete them using the program for deleting completed resubmissions (UDM_RSM_DELETE_OLD_RSMS).

Deleting Completed Resubmissions  

UseYou use this function to delete completed resubmissions. You can also schedule the program as a background job.

FeaturesYou define the business partners and collection segments for which the deletion is to be carried out. Use the parameter Days Since Completion to define a time duration that must have passed before the resubmission can be deleted.

ActivitiesYou can access the function, from the SAP Easy Access screen under Accounting ® Financial Supply Chain Management ® Collections Management ® Periodic Processing ® Worklists ® Delete Resubmissions.

 

Monitor for Parallel Program Runs 

UseYou can use this function to monitor and manage the following programs that can be processed in parallel jobs:

●      Create Worklist

●      Distribute Items to Collection Specialists

●      Assign Profiles

FeaturesWith this function, you can display parallel runs of a selected program. The processing status is displayed for each run. A run consists of individual packages. By choosing Display Run, you can display the related packages with their respective processing status and details of possible errors during data processing. You can display these errors in details by selecting the related log.

You can perform the following functions for a run:

●      Stop: You can stop a parallel run.

●      Restart: If a run terminated or was stopped, you can restart it.

●      Release: When you release a stopped run for the Create Worklist program, the changes up to the point of termination are activated.

●      Delete: You can delete the monitor data for a run.

If you delete a run for the Create Worklist program, the worklists created are also deleted.

If you use the integration with SAP NetWeaver Business Intelligence, deleting a worklist from the Monitor for Parallel Program Runs has the effect that the corresponding data in the BI system is deleted.

For additional information on the prerequisites for integration with SAP NetWeaver Business Intelligence, see the documentation for the individual BI objects.

ActivitiesTo run the function, from the SAP Easy Access screen, choose Accounting ® Financial Supply Chain Management ®Collections Management ®Periodic Processing ® Monitor for Parallel Runs.