Santhosh Questions

8/2/2019 Santhosh Questions

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Dear Sir/Madam,

I am Santhosh Praveen Kumar, MBA student from Karunya School of Management,

Karunya University. I intend to do a Project on "Causes For Attrition in BPO Industry with

Reference to Sutherland Global Service" as a part of my curriculum. I request you to fill the

questionnaire completely. I assure that the information collected will only be used for my

academic credentials.

Name (Optional) :

1. Sex : 1) Male 2) Female2. Qualification : a)+2 or Diploma b)UG c)PG d) (OTHERS)3. Marital Status : a) Single b) Married4. Age : a) 18-20 b) 20-25 c)26-35 d)35-40

e)Above 40

5. Salary Drawn (in Rs.) : a)10,000-15,000 b)15,000-19,000 c)20,000-25,000e)25,000-30,000 f)Above 30,000

6. Work Experience in SGS : a)Less than 1 Years b) 1-2years c)2-4 yearsd) Above 4 years

7. There is a high Attrition rate prevailing in your organization May be due to the followingreasons.

Kindly Choose the best option as it applies to you in the organization (5) Strongly

Agree (4) Agree (3) Neutral (2) Disagree (1) Strongly Disagree


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S No. Causes % 5 4 3 2 1

1. Poaching of employees by other

Competitive BPOs

2. Stagnation in career path

3. Long Duty Hours

4. Night Shifts

5. Unfavorable HR policies

6. Monotonous Work which offers

no Challenge.

7. Lack of Promotion

8. Higher Education

9. Insufficient Leave

10. Physical & Psychological strain

11. No personal life

12. Uneasy relationship with Peers

and Managers

13. Career in BPO is not viewed as

secured in long term basis.

14. No fixed leave

15. No skill up gradation of the

employee.

16. Lack of Training provided to deal


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with the foreign clients.

17. Lack of rewards and benefits

provided for better performance.

18 Lack of benefits provided

If, according to you there are several other reasons which lead to high Attrition in your

company, please mention them at the end without fail.

1. How do you find the training provided by your superiors?a. Goodb. Averagec. Bad

Answer:

2. Are you satisfied with the working conditions prevailing in your company?a. Yesb. No

Answer:


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3. What are the techniques of job design adopted for you?a. Job Simplification( One single job is assigned)b. Job Rotation(Movement from one job to another)c. If others, please Specify

Answer:

4. Are you satisfied with the technique of job design adopted for you?a. Yesb. No

Answer:

5. Are you satisfied with your Current CTC?a. Yesb. No

Answer:


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6. Is Performance Appraisal done half yearly or yearly?Answer:

7. Does Performance Appraisal always lead to the hike in your salary?a. Yesb. No

Answer:

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