Santa Ozolina Policy Officer Addressing the Key Public Administration Challenges: Empowering civil...
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![Page 1: Santa Ozolina Policy Officer Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service.](https://reader035.fdocuments.net/reader035/viewer/2022070305/551536da5503465e608b5c5b/html5/thumbnails/1.jpg)
Santa Ozolina Policy Officer
Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service delivery efficiency
![Page 2: Santa Ozolina Policy Officer Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service.](https://reader035.fdocuments.net/reader035/viewer/2022070305/551536da5503465e608b5c5b/html5/thumbnails/2.jpg)
About ECDL Foundation
148 Countries
41 Languages
Nearly 13 Million Candidates
24,000 Test Centres
47 Million Tests
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Empowering civil servants in Romania for increased productivity and service delivery efficiency
• ECDL e-skills development programmes for public servants were:– selected as part of Romanian Government public administration
reform strategy 2007-2013;– delivered at a large scale;– successfully contributing to the objectives of the public
administration reform in Romania.
• Case can be easily adapted and used elsewhere.
![Page 4: Santa Ozolina Policy Officer Addressing the Key Public Administration Challenges: Empowering civil servants in Romania for increased productivity and service.](https://reader035.fdocuments.net/reader035/viewer/2022070305/551536da5503465e608b5c5b/html5/thumbnails/4.jpg)
• ICT skills development project by the National Association of Civil Servants in Romania using the ECDL certification programme.
• ECDL certification was formally adopted as a key performance indicator in the public administration reform strategy 2009-2013 in Romania.
• Analysis of civil servant ICT skills discovered significant deficiencies.
Contributing to Public Administration Reform in Romania
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Deficiencies
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Successful Implementation
• 12.000 civil servants enrolled in the programme with a completion rate of 98%.
• Proven adequacy of the delivered e-skills development programme and the effectiveness of the implementation methods.
• Evaluation with over 400 participants with very positive results.
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Proven Results
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Conclusions
• Pre-requisite for a successful roll-out of the administrative reform in Romania.
• A first but essential step in continuing the implementation of the administrative reform in Romania.
• ECDL certification provided a clear measure for return on investment in the training.
• ECDL certification served as an indicator of training quality as well as provided motivation for the employees to complete the training.