By Team Galaxy

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ASHWINI WAGH KAJAL RAGHUWANSHI PAVNEET AJMANI PRASHIL THOLE

TEAM GALAXY

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About SamsungOrganization StructureOrganization CultureInformation SystemLearningsSuggestions

Agenda

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South Korean multinational company headquartered in Samsung Town, Seoul.

OBJECTIVE- Making a Better World. Through innovative, reliable products and services, talented people, a responsible approach to business and global citizenship and collaboration with our partners and customers, Samsung is taking the world in imaginative new directions.

SAMSUNG ELECTORNICS

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Market leader in product categories like Mobile Phones, Smart Phones, Panel TVs, Side By Side Refrigerators, Frost Free Refrigerators, Microwaves and Inverter ACs.

First India manufacturing complex located at Noida (UP)

Samsung India - Regional Headquarters for Samsung’s Southwest Asia operations.

45,000 employees- 11,500 employees in R&D. 

SAMSUNG INDIA

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SAMSUNG SERVICE CENTRE

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ORGANISATION STRUCTURE

Chief Service Officer

General Service Manager

Area Service Manager(ASM)

Engineers Staff

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Bonus Bi-monthly meetings Celebrating festivals

ORGANIZATION CULTURE

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GSPNSAMSUNG SMARTWARRANTY EXTENTIONSMART TUTORTOKEN MACHINEAC, TV & DRINKING WATER FACILITY

ORGANISATION SYSTEM

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SAMSUNG SMART TUTOR

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JOBSHEET

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They have reached across the whole nation Leader in the service industry

LEARNINGSSamsung

System Worldwide Integration promotes learning Split-second Debugging saves time

Personal Creativity and innovation Facing corporate giants

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Customer comes with the problem

Service center works on the problem

Satisfied/Happy customer

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Time managementMore clarity

Suggestions

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THANK YOUANY QUESTIONS?