ELECTRONICS GIANT

SAMSUNG GALAXY NOTE 7 ISSUES AND WHY SAMSUNG STOPPED THE SELL OF THIS

PRESENTED BY – SURAJ SATPATHY

RAJMANI SEN

JAGAT JYOTI MALLA

Company profile

• Samsung , a south Korean multinational company has its headquarters in Seoul , South Korea.

• It was founded by Lee Byung Chul in 1938 as a trading company.

• Chairman-Lee Kun-hee.

Samsung galaxy note 7

• Brand-Samsung

• Manufacturer-Samsung Electronics

• Series-Samsung galaxy note series

• Released-19 AUG 2016 , 2 months ago

• Discontinued-11 OCT 2016

Specifications

• Type - Phablet

• Weight - 169 g

• OS - Android 6.0 Marshmallow

• processor - Qualcomm snapdragon 820,octacore

• Ram - 4 GB

• Storage memory - 64 GB

• Battery - 3500 mah

• Display - 5.7 inch super amoled

• Rear camera - 12 mp

• Front camera - 5 mp

Competitors of Galaxy note 7

Apple iPhone 7 plus Google pixel Xl

Samsung galaxy note 7 catches fire

Samsung galaxy note 7 explodes

The following is a list of reported incidents so far

• A Kentucky resident suffered lung damage after his phone filled his bedroom with smoke on Oct. 4

• A Note 7 caught fire on a Southwest Airlines flight on Oct. 5.

• A woman in Taiwan noticed that her phone was emitting smoke in her pocket on Oct. 7.

• A 13-year-old girl in Minnesota suffered a burn on Oct. 7 when her phone became extremely hot under her thumb.

• A Virginia man reported that his Note 7 caught fire on his nightstand and filled his room with smoke on oct.9.

After those incidents…

• Following these string of incidents , Samsung issued an official statement saying that it has asked all carriers to stop sales of the phone , and that all Galaxy Note 7 users should power down their phones and either get refunds or replace their device as soon as possible.

• Samsung has received 96 reports of batteries in Note 7 phones overheating in the U.S.

• According to the US consumer product safety commission , “Samsung has received 13 reports of burns and 47 reports of property damage associated with Note 7 phones.

How will this affect Samsung?

• Samsung subsequent recall has done a tremendous amount of damage to Samsung’s brand and bottom line.

• While precise figures remain up in the air , some estimates peg the total cost of Samsung’s recall in the $1 billion range.

• Samsung shares were down nearly 6.9% in 2nd week of October . Samsung shareholders was worried about this fall.

• Samsung’s profits would fall short of initial projections.

Where has the Galaxy Note 7 been banned?

• The list of airlines , public transit authorities and businesses that have banned the use of Samsung’s Note 7 continues to grow.

• India’s Ministry of Civil Aviation issued a warning against the use of note 7 units on domestic and international flights . The ministry has advised not to turn on or charge the said mobile during flights.

• Australian airlines , Quantas airways , Jetstar and Virgin Australia have warned customers against charging of Galaxy Note 7 during flights.

• Some other airlines like Singapore Airlines , Dubai based Etihad airways & Flydubai banned the in-flight use of this handset.

• Even institutions of higher learning are exercising an abundance of caution . On Oct. 12 , New Jersey’s Stockton University became the first college to ban the use of Note 7.

Some common tips to avoid an exploding phone:• Stick to the original charging cable and wall adapter . In the case of the Note

7 , use the official Samsung accessories that came bundled with your smartphone.

• Don’t leave your device in hot areas especially when it’s charging.

• If you plan to use a demanding app that’s likely to generate a lot of internal heat, make sure you do so in a well-ventilated , cool place.

• Don’t smother your smartphone . Putting it under your pillow or in a tight , restricting enclosure , or under a cushion will encourage a build up of heat.

• The same goes for laptops and other devices that use lithium-ion batteries.

Sending back your Note 7

• Under the terms of Samsung’s arrangement with the CPSC , more than 1.9 million Galaxy Note 7 units sold in the U.S. are subjected to recall.

• Galaxy Note 7 owners cam exchange it for a Galaxy S7 or S7 Edge and a refund of the difference in price between the two devices.

• If you exchange your device for another Samsung phone , you will get $100 in bill credit . If you swap the Note 7 from another brand, you’ll get $25 in bill credit.

• Samsung’s dedicated customer support line for the Galaxy Note 7 remains active at 0330 7261000.

Latest news and updates

• Samsung still no. 1 smartphone vendor , but Note 7 knocked market share back to 2014.

• As Google has unleashed its new operating system Android 7.0 Nougat, Samsung confirmed that the OS update will roll out to Samsung Galaxy S7, Galaxy S7 Edge and Galaxy Note 5 before 2016 ends.

• Samsung’s new flagship smartphone Galaxy S8 will be launch in feb. 2017 with Android 7.0 Nougat.

THANK YOU