sample terms and conditions

8/17/2019 sample terms and conditions

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Prepare for an Exciting Career inHotel, Restaurant, and Event Managementwith our 9-month Diploma Program.

International Airand Hospitality Academy

STRIVE FOREXCELLENCE

IN HOTEL,

RESTAURANT,AND EVENTMANAGEMENT


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Begin your career in Hotel, Restaurant, andEvent Management and enjoy something new

every day. Learn how to plan private events,weddings, conventions, banquets and more...


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Hotel, Restaurant, and Event ManagementProgram and Course DescriptionsEducational Objective:

The Hotel, Restaurant & Event ManagementProgram is designed to give you theprofessional and executive skills that willqualify you for entry-level and managementpositions at a variety of properties includingresorts, restaurants, bed and breakfasts,cruise ships, assisted living homes andclubs. You will learn industry-leading servicestandards, how to develop a sustainable, eco-

friendly property and how to plan and executeevents such as weddings, conventions andbanquets.

Applicants must be at least 18 years old andhave a high school diploma or GED.

Length of Program: 9 MonthsTotal Credits: 59.00

Professional CertificationProfessional Certifications demonstrate yourexpertise and knowledge in a specific field.Certification in Hotel Industry Analytics (CHIA)was developed by ST-R (Smith Travel Research)and AH&LA (American Hotel and LodgingAssociation). These two organizations areamong the leading authorities in the world

on this subject matter. International Air &Hospitality Academy has been authorizedto teach this material, so that our studentsmay take the exam and earn their own CHIAprofessional certification. This certificationwill benefit revenue managers, generalmanagers, sales managers, and those enteringthe hospitality industry to begin their career.

Core study material includes: Hotel IndustryFoundations, Hotel Math Fundamentals,Property Level Benchmarking with STARReports and Hotel Industry PerformanceReports (Trends, Ad-Hoc, Destination)

Graduates holding the CHIA designation mayuse it on letterhead, business cards and otherwritings.

Ethics and Responsibility3.00 Credit Hours

Consider many of the ethical issues thathospitality managers are facing in today’s everchanging world. Examine the implications ofhow our decisions affect others. Learn aboutstrategic planning and why it’s important toconsider ethical issues in the process.

Event Management1.00 Credit Hour

Explore the exciting world of eventmanagement. Whether you are seeking asolid foundation in event management orspecialized event management skills, youwill find what you need in this course. Frombusiness meetings and weddings to sport andsocial events you will learn all of the elementsneeded to plan an amazing event for your

clients.Facilities2.00 Credit HoursEngage in the study of facility and propertymanagement techniques. Topics includesafety, the organization of the facilities andproperty industries, budgeting, labor relations,personnel administration, renovation and

upkeep, energy conservation, and spaceplanning.

First Aid and Safety1.00 Credit HourThe skills you learn in this course may helpyou save a life. Learn the techniques of adultCPR, including when to start and stop, andhow to help a choking victim. Identify the

signs and symptoms of a heart attack and astroke. Learn about disease transmission andlegalities.

Food and Beverage Management7.00 Credit HoursThis course provides students withpractical skills and knowledge for effectivemanagement of food service operations.


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It presents basic service principles whileemphasizing the importance of exceeding theexpectations of guests. From food storage tomenu development, in catering environmentsand in fine dining, we cover it all. Gain handson experience in the classroom with MICROS

POS (point of sale) machine. Much more thana simple cash register, you’ll learn to use amultitude of tools on the POS to make yourcareer in the restaurant industry easier.

Front Office Management4.00 Credit HoursBegin with understanding the guest cycle,from first contact through guest departure.

Learn front office procedures, reservations,guest safety and security, and effectiveinterdepartmental communication. Explore theskills needed to lead the staff of desk clerks,reservation agents, porters, room serviceattendants, etc. so that your staff ultimatelyexceeds guests’ expectations. Gain hands onexperience in the classroom with Opera Full

Service PMS (property management system).General Management8.00 Credit HoursThis course examines the core managementfunctions within an organization, includingplanning, organizing, leadership, and decisionmaking. In addition, students will discusscurrent and historical business management

thought in the hotel, restaurant and eventmanagement industry.

Guest Services1.00 Credit HourHosting repeat guests and building guestloyalty begins with exceeding expectations.Understand measurements of good serviceand methods of monitoring guest satisfaction.

Master the art of guest satisfaction andcustomer relationship management.

Hospitality Accounting5.00 Credit HoursDevelop an understanding of hospitalityaccounting concepts and procedures alongwith the roles and responsibilities of thosewho work in the accounting office. Study Hotel

Math Fundamentals in preparation for yourCHIA Professional Certification

Hospitality Law1.00 Credit HourThis course will cover the principles of lawrelating to the foodservice, travel, event

management, and lodging industries. Youwill learn why these laws are important tothe hospitality industry, and the possibleconsequences of failure to satisfy these lawsand regulations.

Hospitality Management8.00 Credit HoursStudy Hotel Industry Foundations, andlearn about all the players in HospitalityManagement. Understand what Chain, ParentCompany, Corporate, Franchise, Independent,Management Company, Owner and AssetManagement Company really are. StudyHotel Industry Performance Reports, includingTrends, Pipeline, HOST/Profitability, other Ad-Hoc Reports, and Destination Reports. This

will help you to understand the landscape youwant to manage, and prepares you for yourCHIA Professional Certification.

Hospitality Sales & Marketing2.00 Credit HoursThis course will provide an overview ofmarketing concepts and theories and howthey apply in the hotel, restaurant, and

event management industry. Gain hands onexperience in the classroom with Opera FullService PMS (property management system),building Blocks of Rooms for Large GroupBusiness. Study Property Level Benchmarking.Understanding how your property comparesto the competition is extremely important inSales; this also prepares you for your CHIA

Professional Certification.Hospitality Technology2.00 Credit HoursLearn how multiple computer systems worktogether. MICROS POS, and Opera PMSare fully integrated through our interfacein the classroom. Study the functions ofthe electronic equipment used in hotels,


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restaurants, and event centers. Understandthe computerized property managementsystem, which connects virtually everydepartment to the front-desk. Research themost current technologies of the hospitalityindustry.

Housekeeping2.00 Credit HoursFind out what is exciting about housekeeping!The largest cost center in the hotel, whichemploys the largest staff in the hotel musthave competent managers to maintainemployee morale and reduce turnover.Learn about the housekeeping manager’s

responsibilities, including expense control,scheduling, safety and security, andsustainable cleaning and laundry operations.Gain hands on experience in the classroomwith Opera Full Service PMS (propertymanagement system). Learn how thecomputer helps manage room inventory, roomstatuses, and labor.

Human Resources Law and Legalities1.50 Credit HourExamine the role of the human resourceprofession as a strategic partner in managingtoday’s organizations. Key functions such asrecruitment, selection, development, appraisal,retention, compensation, and labor relationsare examined. Implications of legal and globalenvironments are appraised and current issues

such as diversity training, sexual harassmentpolicies, and rising benefit costs are analyzed.

Internship2.50 Credit HoursWork in a local business during the last fourweeks of this program. International Air andHospitality staff will arrange an internshipwhere you will work full time. Learn hands-on

skills invaluable to your career. An instructoracts as your mentor to assist you through real-life experiences.

Menu Development1.00 Credit HourLearn about menu planning for all types offacilities, services, and special diets. Topicsinclude: menu selection, menu development

and pricing, nutrition and special diets, as wellas religious, ethnic and organic menus.

Personnel Development2.00 Credit HoursDevelop the basic skills required to manageemployees using methods of positive,

motivational management. Learn to developa training program and performanceevaluations. Assess and analyze the trainingneeds of the new and established operations,and examine various training tools andtechniques.

Sanitation1.00 Credit Hour

Study proper sanitation prescribed by law,harmful bacteria and proper storage ofpotentially hazardous foods. Learn properequipment-cleaning procedures and how tocorrectly wash dishes. Learn about food-borneillnesses, effective sanitation techniques andsafe work conditions. Identify critical controlpoints of food flow.

Security and Loss Prevention2.00 Credit HoursStudy security, safety equipment andprocedures. Learn about internal and externalsecurity to protect guests, employees andassets. Understand risk management and lossprevention issues, as well as OSHA regulationsthat apply to hotels, restaurants and event

venues.Sustainability and Green Operations2.00 Credit HoursSurvey the hospitality industry by tracingits history, growth and development bothnationally and internationally. This class willprovide students the information necessary tounderstand the variety of elements involved

with sustainable operations in the hospitalityindustry. Elements include certifications,incentives, marketing advantages,conservation methods, and social impacts.Students will gain an understanding of andconfidence in the Triple Bottom Line, which isPeople, Profit, and Planet and how they areinterconnected in business.


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Our school opened its doors as International Air Academy in 1979 whenour founder, Arch Miller, put to work his many years of experience in theairlines in a new way.

Miller began his own career by attending a travel school. He got hisfirst job as a ramp agent and later moved on to reservations. Millerworked his way up to staff vice president at Hughes Airwest, now partof Delta Airlines, before opening his own training school in Vancouver,Washington.

Over the years, our success led to campuses in other locations. Wehave since consolidated our resources to focus on our original school

in Vancouver.

In 2004, the President decided to expand on the school’s success withnew training programs in culinary arts and hotel, restaurant & eventmanagement. In July, 2009 the academy expanded into training for therenewable energy industry and opened Northwest Renewable EnergyInstitute. In July 2013 Northwest Railroad Institute was born. Now, morestudents with a greater range of interests can launch their careers atInternational Air and Hospitality Academy, a highly regarded school with

a national reputation as a leader in the industry.

The History of IAHA

INTERNATIONAL AIR AND HOSPITALITY ACADEMY

corporate offices and campus2901 East Mill Plain Boulevard • Vancouver, WA 98661ph 360.695.2500 • 800.868.1816 • fax 360.992.4340

Gainful Employment Disclosure can be located athttp://publicsite.aha.edu/wp-content/uploads/Gainful-Employment-401-and-804.pdf

www.hremschool.com

©2014, The International Air and Hospitality Academy. All rights reserved.

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