Sample E Commerce File

download Sample E Commerce File

of 22

Transcript of Sample E Commerce File

  • 7/31/2019 Sample E Commerce File

    1/22

    Submitted in Partial Fulfillment of the requirement of degree in

    Master of Business Administration

    Batch: 2008-2010

    Submitted To: Submitted By:

    ANUBHAV LUTHRA ARIF ALI KHAN

    LECTURER MBA 4th

    SEM

    C0560020

    SDIMT

    SHEELA DEVI INSTITUTE OF MANAGEMENT

    AND TECHNOLOGY, FARIDABAD

    E-COMMERCE

  • 7/31/2019 Sample E Commerce File

    2/22

    INTRODUCTION TO E-COMMERCEInternet has become an important medium for doing global business

    based on the state of the art technology. Electronic commerce has two

    major aspects: economical and technological. The stress of this course will

    show you how to get started in the complex and exciting world of Electronic

    Commerce. New standards and new facilities are constantly emerging and

    their proper understanding is essential for the success of an operation, and

    especially for those who are assigned a duty to select, establish, and

    maintain the necessary infrastructure.

    What is e-Commerce?

    E-commerce is an emerging concept that describes the process of buying

    and selling or exchanging of products, services, and information via

    computer networks including the internet.

    Definition of E-Commerce from Different Perspective

    1. Communications Perspective

    EC is the delivery of information, products/services, or payments over

    the telephone lines, computer networks or any other electronic means.

    2. Business Process Perspective

    EC is the application of technology toward the automation of business

    transaction sand work flow.

    3. Service Perspective

    EC is a tool that addresses the desire of firms, consumers, and

    management to cut service costs while improving the quality of goods and

    increasing the speed of service delivery.

  • 7/31/2019 Sample E Commerce File

    3/22

    4. Online Perspective

    EC provides the capability of buying grand selling products and informationon the internet and other online

    Advantages of e-Commerce

    Access new markets and extend service offerings to customers Broaden current geographical parameters to operate globally Reduce the cost of marketing and promotion Improve customer service Strengthen relationships with customers and suppliers Streamline business processes and administrative functions

    Business Applications

    Marketing, sales and sales promotion Pre-sales, subcontracts, supply Financing and insurance Commercial transactions: ordering, delivery, payment Product service and maintenance Co-operative product development Distributed co-operative working Use of public and private services Business-to-administrations (e.g. customs, etc)

    Transport and logistics Public procurement Automatic trading of digital goods Accounting Dispute resolution

  • 7/31/2019 Sample E Commerce File

    4/22

    History of E-commerce

    The history of e commerce is a history of how Information Technology

    has transformed business processes. Some authors will track back the

    history of e commerce to the invention of the telephone at the end of last

    century. EDI (Electronic Data Interchange) is widely viewed as the beginning

    of ecommerce if we consider ecommerce as the networking of business

    communities and digitalization of business information. Large organizations

    have been investing in development of EDI since sixties. It has not gained

    reasonable acceptance until eighties. EDI has never reached the level of

    popularity of the

    Web-based ecommerce for several reasons:

    High cost of EDI prohibited small businesses and medium-sizedcompanies from participating in the electronic commerce;

    Slow development of standards hindered the growth of EDI; and The complexity of developing EDI applications limited its adaptation to a

    narrow user base.

    The Internet and the Web

    The Internet was conceived in 1969, when the Advanced Research Projects

    Agency (a Department of Defense organization) funded research of

    computer networking. The Internet could end up like EDI without the

    emergence of the World Wide Web in 1990s. The Web became a popular

    mainstream medium (perceived as the fourth mainstream medium in

    addition to print, radio and TV) in a speed which had never been seen

    before. The Web users and content were almost doubled every a couple of

    months in 1995 and 1996. The web and telecommunication technology had

    fueled the stock bubble in the roaring 90s and eventually pushed NASDAQ

  • 7/31/2019 Sample E Commerce File

    5/22

    over 5,000 in 2000 before it crashed down to 1,200 in 2002. XML and Web

    Services Besides the availability of technical infrastructures, the popularity of

    the Web is largely attributed to the low cost of access and simplicity of HTML

    authoring, which are the obstacles of EDI development. The Internet and the

    Web have overcome the technical difficulty of EDI, but it has not solved the

    problem of slow development of e commerce standards. XML, as a meta

    markup language, provides a development tool for defining format of data

    interchange in a wide variety of business communities. Web Services offers

    a flexible and effective architecture for the implementation.

    There is no doubt that XML and the Web Services will shape the course

    of e commerce in years to come.

    Concepts of Electronic Commerce

    Electronic commerce is narrowly defined as buying and selling

    products/services over the Internet. The concept has been broadened to

    include all business activities of a sales cycle. The distinction between E-

    commerce and E-business has become blurred. Ecommerce and Electronic

    Commerce has been used interchangeably, Electronic Business, however,

    has not been a widely accepted terminology. David Kosiur described the

    Components of Electronic Commerce in three dimensions (Processes,

    Institutions and Networks) in his 1997 book Understanding Electronic

    Commerce. We expand Institutions as E-commerce Players, Networks as

    Technologies and add Markets as the fourth dimension of E-commerce.

    E- Commerce In Action How e-Commerce Works

    The consumer first moves through the internet to the merchants web site.

    At the web site, the consumer is briefly given an introduction to the product

    or services the merchant offers. It is at this point that the consumer makes

  • 7/31/2019 Sample E Commerce File

    6/22

    the decision to visit the web store by clicking on a link or button located on

    the web page (e.g., Buy Now, Shop Online, or an image of a shopping cart

    button are common entry points into a web store). After choosing to visit the

    web store, the consumer is typically connected to an online transaction

    server located somewhere else on the internet which runs software

    commonly referred to as a shopping cart application. The shopping cart

    application has been setup by the merchant to display all products and

    services offered, as well as calculate pricing, taxes, shipping charges, etc.

    From there, the consumer decides that he wants to purchasesomething, so

    he enters all pertinent credit card information and a sales order is produced.

    Depending on the ecommerce implementation, the sales order can now take

    two totally different paths for confirming to the consumer that the order is

    officially placed.

    Scenario 1

    The consumers credit card information goes directly through a private

    gateway to a processing network, where the issuing and acquiring banks

    complete or deny the transaction. This generally takes place in no more than

    5-7 seconds and the consumer is then informed that the order was received,

    the credit card was authorized, and that the product will ultimately be

    shipped.

    Scenario 2

    The consumers entire order and credit card information is

    electronically submitted back to the merchants server (usually via email,

    FTP, or SSL connection) where the order can be reviewed first and then

    approved for credit card authorization through a processing network. The

    consumer then receives an email shortly afterwards, confirming the order

    being received, the credit card being authorized, and status on when the

  • 7/31/2019 Sample E Commerce File

    7/22

    product will exactly be shipped. In both scenarios, the process is transparent

    to the consumer and appears virtually the same. However, the first scenario

    is a more simplistic method of setting up a shopping cart application and

    does not take into consideration any back office issues that may delay

    shipment (i.e., items out of stock, back orders, orders submitted after office

    hours or during holidays, etc.). ManageMores ecommerce Manager relies on

    the second scenario to handle all of its ecommerce orders. This second

    scenario keeps the consumer accurately informed throughout the entire

    ordering process.

    For the sake of this tutorial, we will assume an ecommerce implementation

    that uses the second scenario mentioned above. There are several basic

    steps you will need to accomplish before becoming Commerce Enabled.

    Getting a Merchant Bank Account Web Hosting Web Design Considerations Registering a Domain Name Obtaining a Digital Certificate

    Let us review each step in more detail below:

    Getting a Merchant Bank Account

    In order to be able to accept credit cards, you must apply for an account

    with a credit card merchant account provider. This can be relatively easy or

    somewhat difficult, depending on which country you live in, and the type of

    business you are running. In the past, many businesses would sign up for

    credit card processing through their own commercial banking institutions.

    However, the internet has now made it simple to shop around for the best

    credit card discount rates from an endless amount of merchant account

  • 7/31/2019 Sample E Commerce File

    8/22

    providers worldwide. A simple web search on credit card processor should

    be enough to get you started. Depending on how you process credit cards

    (especially if you plan on using Scenario 1 from the introduction), you may

    need to find a merchant account provider that specializes in internet

    payment transactions.

    When choosing a merchant account provider, the following should also be

    noted:

    In order for credit card authorization to be automatic from withinManageMore, you must ensure that your merchant account provider has

    credit card processors that connect with IC Verify, PC Charge, or

    AuthorizeNet (i.e. Intellicharge Interface) software. These products are

    sold separately from ManageMore and eliminate the need for merchant

    terminal devices or separate time consuming steps to approve credit

    cards.

    Your merchant account provider must allow you to handle non-swipedcredit card transactions. This refers to transactions where the customer is

    not present and only the

    credit card number and expiration date are being used for approving thecharges.

    When choosing a merchant account provider, you should do a littleresearch on the companys reputation, years in business, and company

    size. Constantly changing to a new merchant account provider when your

    old one goes out-of business can be costly and time consuming. Avoid merchant account providers that ask for a nonrefundable fee before

    you get approved.

    Avoid merchant account providers that require 1 or 2 year contractterms. Since there are so many merchant account providers available, it

  • 7/31/2019 Sample E Commerce File

    9/22

    doesnt make sense to lock your company into a commitment for any

    period of time. Expect merchant account providers to have some form of

    a sign up fee after being approved only. These fees can come in the form

    of an application fee, processing fee, software fee, etc. Typically expect to

    pay around $100 to $500 for getting an account setup to accept credit

    cards and sometimes electronic checks.

    You should be able to find a merchant account provider that can offer youdiscount credit cards rates ranging from 1.75% to 2.75% and no more

    than .25 cent per transaction. If not, contact Intellisoft regarding our

    merchant account provider affiliates and the free Intellicharge Interface

    just for signing up with them.

    You will need a dedicated phone line or data line for processing creditcards and electronic checks. Note: If your computer or local area network

    is already connected to the internet, a separate data line will not be

    necessary if you use the Intellicharge Interface for electronic payment.

    Web Hosting

    Web hosting is a very important step in this process, as this is how you gain

    a presence on the internet in the first place. There are actually two scenarios

    that can be used for web hosting. Scenario1 involves setting up and

    maintaining your own web server, while Scenario 2 involves farming out all

    web hosting administration to an ISP. (Scenario 1 will not be discussed

    further in this article as it pertains to larger organizations which are not

    concerned with the high expense of running their own web server, hiring

    permanent IT staff, dealing with security, etc.)An Internet Service Provider

    (ISP) is a company that

    provides you with internet access and limited hard drive space on their web

    servers for hosting your web site. You will need to setup an account for

    internet access with the ISP of your choice.

  • 7/31/2019 Sample E Commerce File

    10/22

    The following should be noted when searching for an Internet Service

    Provider:

    Always try to find an ISP that can provide a local telephone number foryou to connect to the internet.

    Choose an ISP that is known for having few interruptions of service.Choose an ISP that is known for good technical support and has

    knowledgeable people familiar with ecommerce sites.

    choose an ISP that consistently has fast connection speeds.As with anycompany you do business with, make sure the ISP is reputable.

    Now, here is the part that gets a bit tricky to understand. The online

    transaction providers that offer the actual web store itself can sometimes be

    hosted by your same ISP or may require a completely different provider,

    referred to as a Commerce Service Provider (CSP). Many small businesses

    tend to choose CSPs for creating a web store because it gives them the

    flexibility of choosing a provider that offers competitive pricing and the best

    shopping cart application for their needs. Online transaction providers will

    usually provide one shopping cart solution they feel is better than the many

    others that exist and differ by price, appearance, layout, functionality, and

    ease of use.

    The following should be noted when dealing with shopping cart applications:

    Online transaction providers will either sell or rent you the use of anonline shopping cart application for your business. Be forewarned that

    purchasing an online shopping cart application is very expensive. Most

    businesses will rent these online web store programs rather than

    committing to such a steep investment.

  • 7/31/2019 Sample E Commerce File

    11/22

    Rental pricing for the use of shopping cart programs vary depending onnumber of transactions generated a month, number of products listed on

    the shopping cart application, and the sophistication of the shopping cart

    application itself.

    There are a lot of online transaction providers out there, and they all havevarying packages. Deciding on a providers package that fits your needs

    is perhaps the most important aspect. In the case of ManageMore, the

    eCommerce Manager module was designed to work with specific shopping

    cart applications for proper retrieval and processing of web orders.

    Web Design Considerations

    With little knowledge of HTML and a lot of patience, you can probably create

    your own corporate web site with the help of products like Microsoft

    FrontPage or DreamWeaver. However, when adding a web store to your

    web site, you may want to seek the help of professional web designers to

    make the look and feel of your web store consistent with the rest of your

    corporate web site. Most shopping cart applications, like

    nSoftCart by Mercantec, allow its templates to be modified just for this

    purpose. In many cases, the same ISP or CSP you choose can provide

    web design and consultation.

    Registering a Domain Name

    If your business already has a corporate web site implemented, then you

    probably already have a domain name and dont need to read this

    section.Domain names are the names for computers on the Internet that

  • 7/31/2019 Sample E Commerce File

    12/22

    correspond to IP (Internet protocol) numbers to route information to

    addresses on the Internet network. Domain names serve as a convenient

    way of locating information and people on the Internet. In layman terms,

    will it be important to you, for customers to find your web site by typing

    123.123.456.456 or by typing somethingsimple to remember like

    www.mybiz.com? Registering a domain name is one of the most important

    decisions you can make for your online identity. Your domain name says

    who you are to your clients, your peers - the whole world. The basics for

    registering a domain name are:1. Contact a domain name registrar on the

    internet to register for a domain name. There are many to choose from, just

    do a web search on domain name registrar to get you started. 2. Select a

    unique domain name you would like others to use for finding your web site.

    One place to go for checking availability of a domain name is

    www.whois.net3. Expect a registration fee of $10 - $100 annually for the

    central registrar to keep your domain name active on the internet.There are

    many other questions that arise when considering a domain name for your

    business that go outside the scope of this tutorial

    Obtaining a Digital Certificate

    A digital certificate, also known as a SSL Server Certificate, enables SSL

    (Secure Socket Layer encryption) on the web server. SSL protects

    communications so you can take credit card orders securely and ensure

    that hackers cannot eavesdrop on you. Any ecommerce company that

    provides you with an online web store will require you to have SSL before

    you can use their services. Thankfully, for most people obtaining a digital

  • 7/31/2019 Sample E Commerce File

    13/22

    certificate is not a problem. For a minimal fee one can usually use the

    certificate owned by the web hosting company where your page resides.

    If you are a larger company, however, you may want to get

    your own digital certificate. A certificate costs about $125.00 and can be

    obtained from Thawte or Verisign.

    Electronic Payment Systems

    Electronic payment is an integral part of electronic commerce. Broadly de-

    fined, electronic payment is a financial exchange that takes place online be-

    tween buyers and sellers. The content of this exchange is usually some form

    of digital financial instrument (such as encrypted credit card numbers, elec-

    tronic checks, or digital cash) that is backed by a bank or an intermediary, or

    by legal tender. Three factors are stimulating interest among financial

    institutions in electronic payments: decreasing technology costs, reduced op-

    erational and processing costs, and increasing online commerce. The desire to

    reduce costs is one major reason for the increase in elec-tronic payments.

    Cash and checks are very expensive to process, and banks are seeking less

    costly alternatives. It is estimated that approximately 56 percent of consumer

    transactions in the United States are cash and 29 per-cent are check. Credits,

    debits, and other electronic transactions account for about 15 percent of all

    consumer transactions, and are expected to increase rapidly. Electronic

    transactions numbered 33 billion in 1993 and are ex-pected to climb to 118

    billion by the year 2000. For the same period, paper transactions are forecast

    to show very modest growth, from 117 billion in 1993 to 135 billion in the

    year 2000. Banks and retailers want to wean customers away from paper

    transactions because the processing overhead is both labour intensive and

    costly.

  • 7/31/2019 Sample E Commerce File

    14/22

    The crucial issue in electronic commerce revolves around how consumers will

    pay businesses online for various products and services. Currently,

    consumers can view an endless variety of products and services offered by

    vendors on the Internet, but a consistent and secure payment capability does

    not exist. The solutions proposed to the online payment problem have been

    ad hoc at best. For instance, in one method marketed by Cyber Cash, users

    install client software packages, sometimes known as electronic wallets, on

    their browsers. This software then communicates with electronic cash

    registers that run on merchants Web servers. Each vendors client works

    with only that vendors own server software, a rather restrictive scenario.

    Currently, merchants face the unappealing option of either picking one

    standard and alienating consumers not subscribing to a standard or needing

    to support multiple standards, which entails extra time, effort, and money.

    Today, the proliferation of incompatible electronic payment schemes has

    stifled electronic commerce in much the same way the split between Beta and

    VHS standards stifled the video industrys growth in the 1970s. Banks faced

    similar problems in off-line commerce in the early nineteenth century. Many

    banks issued their own notes, and a recurrent problem was the tendency of

    some institutions to issue more notes than they had gold as back-ing. Further,

    getting one bank to honor anothers notes was a major problem. Innovations

    in payment methods involved the creation of new financial instruments that

    relied on backing from governments or central banks, and gradually came to

    be used as money. Banks are solving these problems all over again in an

    online environment. The goal of online commerce is to develop a small set of

    payment methods that are widely used by consumers and widely accepted bymerchants and banks.

  • 7/31/2019 Sample E Commerce File

    15/22

    Overview of the Electronic Payment Technology

    Electronic payments first emerged with the development of wire transfers.

    Early wire transfer services such as Western Union enabled an individual to

    deliver currency to a clerk at one location, who then instructed a clerk at an-

    other location to disburse funds to a party at that second location who was

    able to identify himself as the intended recipient. Cash was delivered to the

    customer only after identity was established. In this scenario, there was no

    banking environment; Western Union was a telegraph company. Assurance

    of payment relied on the financial stability of the firm. Security was pro-

    vided to the extent that Western Union was a privately controlled

    transmission facility used to send messages about funds transfer; its lines

    were not shared with the public, and transactions were private.

    Authentication was provided only by a signature at the other end of the

    transmission that verified that the intended party had indeed received the

    funds.

    During the 1960s and early 1970s, private networking technology has

    enabled the development of alternative electronic funds transfer (EFT)

    systems. Electronic funds transfer systems have shortened the time of

    payment instruction transfer between banks, and in the process have

    reduced float. However, EFT systems have not changed the fundamental

    structure of the payment system. Many of the so-called payment innovations

    over the past two decades have been aimed at minimizing

    banking costs such as reserve requirements, speeding up check clearing,

    and minimizing fraud. However, the consumer rarely interacted with the

    early EFT systems. Recent innovations in electronic commerce aim to affect

    the way consumers deal with payments and appear to be in the direction of

    a real-time electronic trans-mission, clearing, and settlement system.

  • 7/31/2019 Sample E Commerce File

    16/22

    Consumer electronic payment systems are growing rapidly, but the

    opportunities are scarcely tapped. In the United States, it is estimated that

    only 3 percent of the $460 billion supermarket industry is transacted on

    credit or debit cards. Only 1 percent of the $300 billion professional services

    area is transacted electronically. Less than 12 percent of business at

    gasoline service stations is electronic and less than 1 percent of fast food

    restaurants have magstripe readers. The educational market alone is more

    than $100 billion today, only 6 percent of which is transacted electronically.

    Even more important is the predicted growth ahead. Consumer payments at

    the point of sale were $3.6 trillion in 1994, 19 percent of which was on credit

    and debit cards [F09S].

    Recently, several innovations helped to simplify consumer payments. These

    include:

    Innovations Affecting Consumers: Credit and debit cards, automatedteller machines (ATMs), stored-value cards, and electronic banking.

    Innovations Enabling Online Commerce: Digital cash, electronicchecks, smart cards (also called electronic purses), and encrypted credit

    cards.

    Innovations Affecting Companies: The payment mechanisms thatbanks provide to corporate customers, such as interbank transfers through

    automated clearing houses (ACHs) that allow companies to pay workers by

    direct deposits.

    Electronic or Digital Cash

    Electronic or digital cash combines computerized convenience with

    security and privacy that improve on paper cash. The versatility of

  • 7/31/2019 Sample E Commerce File

    17/22

    digital cash opens up a host of new markets and applications. Digital

    cash attempts to replace paper cash as the principal payment vehicle

    in online payments. Although it may be surprising to some, even after

    thirty years of developments in electronic payment systems, cash is

    still the most prevalent consumer payment instrument. Cash remains

    the dominant form of payment for three reasons: lack of consumer

    trust in the banking system; inefficient clearing and settlement of non

    cash transactions; and negative real interest rates on bank deposits.

    These reasons behind the prevalent use of cash in business transactions

    indicate the need to re-engineer purchasing processes. In order to

    displace cash, electronic payment systems need to have some cash-like

    qualities that current credit and debit cards lack. For example, cash is

    negotiable, meaning that it can be given or traded to someone else. Cash

    is legal tender, meaning that the payee is obligated to take it. Cash is a

    bearer instrument, meaning that possession is proof of ownership. Cash

    can be held and used by anyone, even those without a bank account.

    Finally, cash places no risk on the part of the acceptor; the medium is

    always good.In comparison to cash, debit and credit cards have a number

    of limitations. First, credit and debit cards cannot be given away because,

    technically, they are identification cards owned by the issuer and

    restricted to one user. Credit and debit cards are not legal tender, given

    that merchants have the right to refuse to accept them. Nor are credit

    and debit cards bearer instruments; their usage requires an account

    relationship and authorization system. Similarly, checks require either

    personal knowledge of the payer, or a check guarantee system. A reallynovel electronic payment method needs to do more than recreate the

    convenience that is offered by credit and debit cards.

  • 7/31/2019 Sample E Commerce File

    18/22

    Electronic Funds Transfer

    Electronic Funds Transfer is used to settle credit card transactions by

    transferring funds between the seller and the bank, which has issued the

    credit card to the customer. A Clearing House would settle the accounts of

    the sending bank and the receiving bank.

    Online Catalogs

    Online catalogs provide easy access to product information. Consumers

    are benefited because they are able to obtain detailed, up to the minute

    information about a wide range of products over the Internet, without

    having to endure the inconvenience of visiting a showroom. For assisted

    selling, a valuable tool is a marketing encyclopedia, an intelligent electron

    a companys most current product and service information. It provides a

    single point of entry for harnessing and distributing all product information.

    Product managers can update information in the database and immediately

    broadcast the changes throughout the enterprise. Some critical requirements

    of any marketing encyclopedia are the ability to easily create and maintain a

    repository of product information; the ability to create multiple searchmechanisms to assist in locating information; and the ability to alert sales

    representatives and customers to bundled products and services,

    promotions, and complementary products.

  • 7/31/2019 Sample E Commerce File

    19/22

    Intelligent Agents

    The Intelligent agent is software that assists people and acts on their behalf.

    Intelligent agents work by allowing people to delegate work that they could

    have done, to the agent software. Agents can, just as assistants can,

    automate repetitive tasks, remember things the user might have forgotten,

    intelligently summarize complex data, learn from the user and even make

    recommendations to the user. In addition to making recommendations to

    the user, the agents can also make decisions and perform actions based on

    those decisions. One typical use of the intelligent agent may be found in the

    exploration of data on the Internet. The Internet can be viewed as a large

    distributed Information resource, with connecting systems that are designed

    and implemented by many different organizations with various goals and

    agendas. The growth of the Internet and correspondingly the vast amount of

    Information it holds, presents a problem to the users-information overload.

    This causes a problem of locating the relevant information. As a result much

    of the information is discarded and processed in a sub optimal manner. The

    agent technology may help the user by helping the user get around thisproblem. In times to come it is hoped that agent technology can enhance

    the feature of electronic commerce by efficiently matching buyers and

    sellers.

  • 7/31/2019 Sample E Commerce File

    20/22

    PayPal

    PayPal is an e-commerce business allowing payments and money transfers

    to be made through the Internet. It serves as an electronic alternative to

    traditional paper methods such as cheques and money orders. PayPal

    performs payment processing for online vendors, auction sites, and other

    corporate users, for which it charges a fee. It sometimes also charges a

    transaction fee for receiving money (a percentage of the amount sent plus

    an additional fixed amount). The fees charged depend on the currency used,

    the payment option used, the country of the sender, the country of the

    recipient, the amount sent and the recipient's account type. On October 3,

    2002, PayPal became a wholly owned subsidiary ofeBay. Its corporate

    headquarters are in San Jose, California, United States at eBay's North First

    Street satellite office campus

    Debit card

    A Debit card is a plastic card which provides an alternative payment method

    to cash when making purchases. Its functionality is more similar to writing a

    cheque as the funds are withdrawn directly from either the bank account

    (often referred to as a cheque card), or from the remaining balance on the

    card. In some cases, the cards are designed exclusively for use on the

    Internet, and so there is no physical card.[1][2]In potential cases, the card

    may be completely different compared to these two examples.

    The use of debit cards has become wide-spread in many countries and has

    overtaken the cheque, and in some instances cash transactions by volume.

    Like credit cards, debit cards are used widely for telephone and Internet

    purchases. This may cause inconvenient delays at peak shopping times

    http://en.wikipedia.org/wiki/E-commercehttp://en.wikipedia.org/wiki/Moneyhttp://en.wikipedia.org/wiki/Internethttp://en.wikipedia.org/wiki/Chequeshttp://en.wikipedia.org/wiki/Money_orderhttp://en.wikipedia.org/wiki/Auctionhttp://en.wikipedia.org/wiki/Corporatehttp://en.wikipedia.org/wiki/October_3http://en.wikipedia.org/wiki/2002http://en.wikipedia.org/wiki/Subsidiaryhttp://en.wikipedia.org/wiki/EBayhttp://en.wikipedia.org/wiki/San_Jose%2C_Californiahttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/Cashhttp://en.wikipedia.org/wiki/Bank_accounthttp://en.wikipedia.org/wiki/Debit_card#cite_note-0#cite_note-0http://en.wikipedia.org/wiki/Debit_card#cite_note-0#cite_note-0http://en.wikipedia.org/wiki/Debit_card#cite_note-0#cite_note-0http://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Debit_card#cite_note-0#cite_note-0http://en.wikipedia.org/wiki/Debit_card#cite_note-0#cite_note-0http://en.wikipedia.org/wiki/Bank_accounthttp://en.wikipedia.org/wiki/Cashhttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/San_Jose%2C_Californiahttp://en.wikipedia.org/wiki/EBayhttp://en.wikipedia.org/wiki/Subsidiaryhttp://en.wikipedia.org/wiki/2002http://en.wikipedia.org/wiki/October_3http://en.wikipedia.org/wiki/Corporatehttp://en.wikipedia.org/wiki/Auctionhttp://en.wikipedia.org/wiki/Money_orderhttp://en.wikipedia.org/wiki/Chequeshttp://en.wikipedia.org/wiki/Internethttp://en.wikipedia.org/wiki/Moneyhttp://en.wikipedia.org/wiki/E-commerce
  • 7/31/2019 Sample E Commerce File

    21/22

    (e.g., the last shopping day before Christmas), caused when the volume of

    transactions overloads the bank networks.

    In some countries the debit card is multipurpose, acting as the ATM card for

    withdrawing cash and as a cheque guarantee card. Merchants can also offer

    "cashback"/"cashout" facilities to customers, where a customer can withdraw

    cash along with their purchase.

    Credit Card

    A credit card is a system ofpayment named after the small plastic card

    issued to users of the system. In the case of credit cards, the issuer lends

    money to the consumer (or the user) to be paid later to the merchant. It is

    different from a charge card, which requires the balance to be paid in full

    each month. In contrast, a credit card allows the consumer to 'revolve' their

    balance, at the cost of having interest charged. Most credit cards are issued

    by local banks or Credit Unions, and are the same shape and size, as

    specified by the ISO 7810 standard.

    Smart Card

    A smart card, chip card, or integrated circuit card (ICC), is defined as any

    pocket-sized card with embedded integrated circuits which can process

    information. This implies that it can receive input which is processed - by

    way of the ICC applications - and delivered as an output. There are two

    broad categories of ICCs. Memory cards contain only non-volatile memory

    storage components, and perhaps some specific security logic.

    Microprocessor cards contain volatile memory and microprocessor

    components. The card is made of plastic, generally PVC, but sometimes ABS.

    Characterstics

    http://en.wikipedia.org/wiki/Christmashttp://en.wikipedia.org/wiki/ATM_cardhttp://en.wikipedia.org/wiki/Paymenthttp://en.wikipedia.org/wiki/Plastichttp://en.wikipedia.org/wiki/Moneyhttp://en.wikipedia.org/wiki/Consumerhttp://en.wikipedia.org/wiki/Merchanthttp://en.wikipedia.org/wiki/Charge_cardhttp://en.wikipedia.org/wiki/Credit_card_interesthttp://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/ISO_7810http://en.wikipedia.org/wiki/Integrated_circuithttp://en.wikipedia.org/wiki/Memory_cardhttp://en.wikipedia.org/w/index.php?title=Microprocessor_card&action=edit&redlink=1http://en.wikipedia.org/wiki/Polyvinyl_chloridehttp://en.wikipedia.org/wiki/Acrylonitrile_butadiene_styrenehttp://en.wikipedia.org/wiki/Acrylonitrile_butadiene_styrenehttp://en.wikipedia.org/wiki/Polyvinyl_chloridehttp://en.wikipedia.org/w/index.php?title=Microprocessor_card&action=edit&redlink=1http://en.wikipedia.org/wiki/Memory_cardhttp://en.wikipedia.org/wiki/Integrated_circuithttp://en.wikipedia.org/wiki/ISO_7810http://en.wikipedia.org/wiki/Bankhttp://en.wikipedia.org/wiki/Credit_card_interesthttp://en.wikipedia.org/wiki/Charge_cardhttp://en.wikipedia.org/wiki/Merchanthttp://en.wikipedia.org/wiki/Consumerhttp://en.wikipedia.org/wiki/Moneyhttp://en.wikipedia.org/wiki/Plastichttp://en.wikipedia.org/wiki/Paymenthttp://en.wikipedia.org/wiki/ATM_cardhttp://en.wikipedia.org/wiki/Christmas
  • 7/31/2019 Sample E Commerce File

    22/22

    Dimensions are normally credit card size. The ID-1 ofISO/IEC 7810standard defines them as 85.60 53.98 mm. Another popular size is ID-

    000 which is 25 x 15 mm. Both are .76 mm thick.

    Contains a security system - tamper-resistant properties (e.g. a securecryptoprocessor, secure file system, human-readable features) and is

    capable of providing security services (e.g. confidentiality of information

    in the memory).

    Asset managed by way of a central administration system whichinterchanges information and configuration settings with the card through

    the security system. The latter includes card hotlisting, updates for

    application data.

    Card data is transferred to the central administration system through card

    reading devices, such as ticket readers, ATMs etc.

    Benefits

    Smart cards provide a means of effecting business transactions in a flexible,

    secure, standard way with minimal human intervention

    VeriSign

    VeriSign, Inc. (NASDAQ: VRSN

    http://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/ISO_7810http://en.wikipedia.org/wiki/Tamper_resistancehttp://en.wikipedia.org/wiki/Secure_cryptoprocessorhttp://en.wikipedia.org/wiki/Secure_cryptoprocessorhttp://en.wikipedia.org/wiki/Automated_teller_machinehttp://en.wikipedia.org/wiki/NASDAQhttp://quotes.nasdaq.com/asp/SummaryQuote.asp?symbol=VRSN&selected=VRSNhttp://quotes.nasdaq.com/asp/SummaryQuote.asp?symbol=VRSN&selected=VRSNhttp://quotes.nasdaq.com/asp/SummaryQuote.asp?symbol=VRSN&selected=VRSNhttp://en.wikipedia.org/wiki/NASDAQhttp://en.wikipedia.org/wiki/Automated_teller_machinehttp://en.wikipedia.org/wiki/Secure_cryptoprocessorhttp://en.wikipedia.org/wiki/Secure_cryptoprocessorhttp://en.wikipedia.org/wiki/Tamper_resistancehttp://en.wikipedia.org/wiki/ISO_7810http://en.wikipedia.org/wiki/Credit_card