PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

SAMANTHASCHROEDER1757 Birch Road, Kenosha, WI 53140 | (C) 2624969059 | samsamiam25@gmail.com

Qualified in the service industry with 15 years in fast-paced customer service and call centerenvironments. Personable and professional under pressure. Driven to exceed sales goals andbuild long term relationships with customers. Delivers positive experiences throughhigh-quality customer care. Customer service professional seeking a management role.Skilled in training staff and establishing rapport with clients. Self-motivated with exceptionalcommunication and computer capabilities. Friendly to all new and old customers andanswering phones and help solve or answer any questions or concerns the customer mayhave. Adept at working in diverse retail and customer service environments.  Serving withexpertise in delivering support services and resolving customer complaints. 

Trusted key holderExceptional communication skillsQuick learnerStrong client relationsStrategic sales knowledgeMulti-line phone talentCreative problem solver

Experience in POS , running reports at the endof everyday. Viewing what profit we madethat day , per person that worked. Our highsand lows of what sold daily and compareprices. I'm also left in charge of moneytransfers and drop offs of two restaurants . Iorganize and plan large events with theowner, and sometimes alone. I am left incharge of the facility when the owners go onvacation. I pick up payroll and am a verytrusted employee. I handle credit card batchesand refunds and over the phone paymentsand orders. I take and sign for inventory aswell.

FEBRUARY 2008-CURRENTServer manager Birchwood Grill |

Answered an average of 30 calls per day by addressing customer inquiries, solvingproblems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted orneeded.Described product to customers and accurately explained details and care ofmerchandise.Earned management trust by serving as key holder, responsibly opening and closingstore.Politely assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory andspecial orders.Provided an elevated customer experience to generate a loyal clientèle.Handled daily heavy flow of paperwork and cooperated with the accounting departmentson invoicing and shipping problems.Conducted weekly walk-throughs with the manager to discuss interior visual displays,including store window presentation.Assisted customers with food selection, inquiries and order customization requests.Investigated and resolved customer inquiries and complaints in a timely and empatheticmanner.Ensured superior customer experience by addressing customer concerns, demonstratingempathy and resolving problems on the spot.Managed wide variety of customer service and administrative tasks to resolve customerissues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Recipient of multiple positive reviews acknowledging dedication to excellent customerservice.Directed calls to appropriate individuals and departments.Built long-term customer relationships and advised customers on purchases andpromotions.Organized store merchandise racks by size, style and color to promote visually appealingenvironment.Routinely answered customer questions regarding merchandise and pricing.Operated a POS system to itemize and complete an average of customer purchases perday.Dedicated to continuously improving sales abilities and product knowledge.Designed displays to make the store experience interactive, engaging and reassuring.Asked open-ended questions to assess customer needs.Contacted customer to follow up on purchases, suggest new merchandise and informthem about promotions and upcoming events.Participated in physical inventory counts every delivery.Folded and arranged garments in attractive displays.Communicated all store initiatives and promotions to customers to generate returnbusiness.

EDUCATION

2006High School Diploma:Ruether High School Kenosha WI

CURRENTAssociates Degree: NursingGateway Technical College Kenosha WI