Sam Admin Guide

SolarWinds

Server & Application Monitor Administrator Guide

Copyright 1995-2012 SolarWinds, Inc. all rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of SolarWinds. All right, title and interest in and to the software and documentation are and shall remain the exclusive property of SolarWinds and its licensors. SolarWinds, the SolarWinds logo, ipMonitor, LANsurveyor, and Orion are among the trademarks or registered trademarks of the company in the United States and/or other countries. All other trademarks contained in this document and in the Software are the property of their respective owners. SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Microsoft, Windows 2000 Server, Windows 2003 Server, and Windows 2008 Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Graph Layout Toolkit and Graph Editor Toolkit 1992 - 2001 Tom Sawyer Software, Oakland, California. All Rights Reserved. Portions Copyright ComponentOne, LLC 1991-2002. All Rights Reserved. - DJR SolarWinds Server & Application Monitor Administrator Guide, 4/2/2012, version 5.0

SolarWinds Server & Application Monitor Administrator Guide

About SolarWindsSolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. We work to put our users first and remove the obstacles that have become status quo in traditional enterprise software. SolarWinds products are downloadable, easy to use and maintain, and provide the power, scale, and flexibility needed to address users management priorities. Our online user community, thwack, is a gathering-place where tens of thousands of IT pros solve problems, share technology, and participate in product development for all of SolarWinds products. Learn more today at http://www.solarwinds.com. SolarWinds, SolarWinds.com, and Orion are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

Contacting SolarWindsYou can contact SolarWinds in a number of ways, including the following: Team Sales Technical Support User Forums Contact Information 1.866.530.8100 http://www.solarwinds.com http://www.solarwinds.com/support, you need a customer account to access the Customer Support area of the website. http://www.thwack.com contains the community oriented user forums

ConventionsThe documentation uses consistent conventions to help you identify items throughout the printed and online library. Convention Bold Italics Specifying Window items, including buttons and fields. Book and CD titles, variable names, new terms File and directory names, commands and code examples, text typed by you Optional command parameters Required command parameters Exclusive command parameters where only one of the options can be specified

Fixed fontStraight brackets, as in [value] Curly braces, as in {value} Logical OR, as in value1|value2

About SolarWinds iii

Administrator Guide SolarWinds Server & Application Monitor

SolarWinds Server & Application Monitor Documentation LibraryThe following documents are included in the Server & Application Monitor (SolarWinds SAM) documentation library: Document Administrator Guide Evaluation Guide Page Help Quick Start Guide Purpose Provides detailed setup, configuration, and conceptual information for SolarWinds SAM. Provides an introduction to SolarWinds Server & Application Monitor features and instructions for installation and initial configuration. Provides help for every window in the SolarWinds Server & Application Monitor user interface Provides installation, setup, and common scenarios for which SolarWinds Server & Application Monitor provides a simple, yet powerful, solution. Provides late-breaking information, known issues, and updates. The latest Release Notes can be found at www.solarwinds.com.

Release Notes

The following documents supplement the Server & Application Monitor documentation library with information about SolarWinds Common Components: Document Orion Common Components Administrator Guide Orion Common Components Page Help Release Notes Purpose Provides detailed setup, configuration, and conceptual information for the common components. Provides help for every window in the Orion Common Components user interface. Provides late breaking information, known issues, and updates. The latest Release Notes can be found at www.solarwinds.com.

Note: With this release, Orion products are based on a set of common features that are shared by all of the Orion products. Therefore you need to consult the documentation listed above for the Orion Common Components in order to find information about all of the common features.

iv SolarWinds Orion Server & Application Monitor Documentation Library


ContentsAbout SolarWinds ......................................................................................... iii Contacting SolarWinds ................................................................................ iii Conventions .................................................................................................. iii SolarWinds Server & Application Monitor Documentation Library ........ ivChapter 1

Introduction ...................................................................................................... 1 SolarWinds SAM vs. Orion APM .................................................................. 1 Applications Defined ..................................................................................... 2 SAM Glossary of Terms ................................................................................ 3 How Does SolarWinds Server & Application Monitor Work? ................... 5Chapter 2

Server & Application Monitor: Requirements and Installation ......................... 7 Requirements for SolarWinds SAM ............................................................. 7 FIPS Support ................................................................................................ 11 Server Sizing ................................................................................................ 13 SNMP Requirements for Monitored Devices ............................................ 13 Enabling Microsoft Internet Information Services (IIS) ........................... 14 Enabling IIS on Windows Server 2003...................................................... 14 Enabling IIS on Windows Server 2008...................................................... 18 Upgrading SolarWinds Server & Application Monitor ............................. 21 Upgrading NPM and SolarWinds SAM on Your Current Server ............... 22 Upgrading APM to a New Server While Keeping NPM on Your Current Server ........................................................................................................ 22 Moving SolarWinds SAM to a different server ......................................... 23 General Requirements .............................................................................. 23 Database Requirements ........................................................................... 24 Stopping SAM Services ............................................................................ 24 Creating a Database Backup File with Database Manager ...................... 25 Creating a Database Backup File with SQL Server Management Studio Express ..................................................................................................... 26 Creating a Database Backup File with SQL Server Management Studio. 27Contents v


Restoring a Database Backup File for SQL Express Server .................... 28 Restoring a Database Backup File for SQL Server 2005 ......................... 29 Restoring a Database Backup File for SQL Server 2008 ......................... 30 Updating SolarWinds SAM to Use the New Database Server ................. 32 Reassigning Nodes ................................................................................... 33 Copying Custom Reports .......................................................................... 35 Updating Report Schemas........................................................................ 35 Moving SolarWinds SAM Security Certificates to a New Server .............. 35 Migrating Licenses with License Manager ................................................ 37 Installing License Manager ....................................................................... 38 Upgrading SolarWinds APM when SolarWinds Failover Engine is Installed .................................................................................................................. 38 Installing SolarWinds Server & Application Monitor ............................... 41 Activating Your License ............................................................................ 46 Finishing SolarWinds SAM Installation ..................................................... 47 Excluding SolarWinds Data Directories from Anti-Virus Scanning ....... 50 Running SolarWinds SAM .......................................................................... 50 Internet Explorer Security Settings ........................................................... 51 Licensing ...................................................................................................... 51Chapter 3

Common Tasks with SolarWinds SAM ......................................................... 53 Monitoring Internal and External Web Site Performance ....................... 54 Monitoring Microsoft Windows Performance .......................................... 57 Monitoring IIS Application Pools ............................................................... 60 Scanning for Applications Worth Monitoring .......................................... 63 Monitoring VMware Performance Counters ............................................. 65 Monitoring and Restarting Stopped Windows Services ......................... 68 Creating a Custom Component Availability Report ................................ 70 Monitoring Large Directories ..................................................................... 72Chapter 4

Managing the Web Console .......................................................................... 75 Getting Started with SolarWinds ............................................................... 78 Discovery Central ..................................................................................... 78 Network Sonar Discovery ......................................................................... 78vi Contents


Add a Node ............................................................................................... 78 Node & Group Management ....................................................................... 78 Manage Nodes .......................................................................................... 79 VMware Settings ....................................................................................... 79 Manage Dependencies ............................................................................. 79 Manage Groups......................................................................................... 79 Accounts ...................................................................................................... 79 Manage Accounts...................................................................................... 80 Account List ............................................................................................... 80 Customize ..................................................................................................... 80 Customize Menu Bars ............................................................................... 80 Color Scheme............................................................................................ 80 External Websites ..................................................................................... 81 Manage Alerts .............................................................................................. 81 Manage Advanced Alerts .......................................................................... 81 Product Updates .......................................................................................... 82 Available Product Updates ........................................................................ 82 SolarWinds Product Team Blog ................................................................ 82 Views ............................................................................................................. 82 Manage Views ........................................................................................... 83 Add New View ........................................................................................... 83 Views by Device Type ............................................................................... 83 Views by Application Type ........................................................................ 83 Settings ......................................................................................................... 83 Web Console Settings ............................................................................... 84 Polling Settings.......................................................................................... 84 SAM Settings ............................................................................................. 84 SolarWinds Thresholds ............................................................................. 84 Virtualization Thresholds ........................................................................... 84 Details ........................................................................................................... 84 Database Details ....................................................................................... 85 Polling Engines.......................................................................................... 85 Orion Core Details ..................................................................................... 85 License Details .......................................................................................... 85 Navigating the SolarWinds Web Console ................................................. 85 Using Web Console Tabs ......................................................................... 86 Using and Disabling Web Console Breadcrumbs ..................................... 86Contents vii


Managing Nodes from the Web Console .................................................. 87 Adding Nodes for Monitoring .................................................................... 88 Deleting Nodes from Monitoring ............................................................... 91 Deleting Applications or Volumes from Monitoring ................................... 92 Viewing Node Data in Tooltips ................................................................. 92 Editing Node Properties ............................................................................ 93 Promoting a Node from ICMP to SNMP Monitoring ................................. 94 Promoting a Node from ICMP to WMI Monitoring .................................... 96 Viewing Node Resources ......................................................................... 97 Setting Node Management States ............................................................ 97 Unscheduled Node Polling and Rediscovery ........................................... 98 Monitoring Windows Server Memory ...................................................... 100 Scheduling a Node Maintenance Mode Time Period ............................. 100 Administrative Functions of the SolarWinds Web Console ................. 100 Changing an Account Password ............................................................ 100 Viewing Secure Data on the Web ........................................................... 101 Handling Counter Rollovers .................................................................... 101 SolarWinds General Thresholds ............................................................. 102 SolarWinds General Threshold Types .................................................... 102 Setting SolarWinds General Thresholds ................................................ 104 Customizing Views ................................................................................... 104 Creating New Views ............................................................................... 105 Editing Views .......................................................................................... 105 Configuring View Limitations .................................................................. 107 Copying Views ........................................................................................ 108 Deleting Views ........................................................................................ 108 Views by Device Type ............................................................................ 109 Resource Configuration Examples ......................................................... 109 Customizing Web Console Menu Bars ................................................... 118 Changing the Web Console Color Scheme ............................................ 119 Changing the Web Console Site Logo ................................................... 119 Configuring the Available Product Updates View ................................... 120 Updating your SolarWinds Installation .................................................... 121 Customizing Charts in the SolarWinds Web Console ............................ 121 Custom Node Charts .............................................................................. 122 Custom Volume Charts ........................................................................... 124 Custom Chart View ................................................................................. 124 Multiple Object Chart .............................................................................. 126 Exporting Views to PDF .......................................................................... 127 Creating a Custom Summary View ........................................................ 128 Creating and Editing External Website Views ........................................ 129 Custom Object Resources in the SolarWinds Web Console ................ 130viii Contents


Editing a Custom Object Resource ......................................................... 130 Selecting Custom Objects and Resources ............................................. 130 Available Custom Resources .................................................................. 131 Integrating SolarWinds Engineers Toolset ............................................ 131 Configuring a Toolset Integration ............................................................ 131 Adding Programs to a Toolset Integration Menu .................................... 132 Web Console Configuration ..................................................................... 133 Creating a Web Console Configuration Backup ..................................... 133 Restoring a Web Console Configuration Backup .................................... 134 Clearing a Web Console Configuration ................................................... 134 Logging in for the First Time as an Administrator ................................. 135 Windows Authentication with Active Directory ...................................... 135 Using the Web Console Notification Bar................................................. 136 Using the SolarWinds Web Console Message Center ........................... 137 Using Node Filters ..................................................................................... 137 Accessing Nodes Using HTTP, SSH, and Telnet .................................... 138 Using Integrated Remote Desktop ........................................................... 139Chapter 5

SolarWinds SAM Settings ........................................................................... 141 Getting Started with SAM ......................................................................... 142 Scan Nodes for Applications ................................................................... 143 Manually Assign Application Monitors..................................................... 143 Find Processes, Services, and Performance Counters .......................... 143 Application Monitors ................................................................................. 143 Manage Application Monitors .................................................................. 143 Application Monitor Templates ................................................................ 144 Manage Templates.................................................................................. 144 Create a New Template .......................................................................... 144 Component Monitors................................................................................. 144 Component Monitor Library ..................................................................... 144 Manage Assigned Component Monitors ................................................. 144 Manage Component Monitors within Templates ..................................... 145 Application Detail Views ........................................................................... 145Contents ix


Views by Application Type ...................................................................... 145 Global SAM Settings ................................................................................. 145 Credentials Library .................................................................................. 145 Data and Database Settings ................................................................... 145 License Summary ..................................................................................... 147 SAM License Summary .......................................................................... 147 thwack Community ................................................................................... 147 Shared thwack Templates ...................................................................... 147 SAM thwack Forum ................................................................................ 148Chapter 6

Discovering and Adding Nodes on a Network ............................................ 149 Discovery Central ...................................................................................... 149 Virtualization Discovery .......................................................................... 150 Application Discovery ............................................................................. 150 Network Sonar Discovery ......................................................................... 150 Using the Network Sonar Results Wizard .............................................. 157 Managing Scheduled Discovery Results ................................................ 158 Using the Discovery Ignore List .............................................................. 159Chapter 7

Application Discovery .................................................................................. 161 Add Application Monitors ........................................................................ 162 Reading the Application Summary ......................................................... 163 Active Application Alerts ......................................................................... 164 Application Health Overview ................................................................... 164 Applications with Problems ..................................................................... 165 Last 25 Application Events ..................................................................... 165 Thwack Latest Application Templates .................................................... 165 Top 10 Components Monitored by Response Time ............................... 166 Top 10 Processes Monitored by CPU Load ........................................... 166 Top 10 Processes Monitored by Physical Memory ................................ 167 Top 10 Processes Monitored by Virtual Memory.................................... 167

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SolarWinds Server & Application Monitor Administrator GuideChapter 8

Managing Groups and Dependencies ......................................................... 169 Creating Groups ...................................................................................... 169 Editing Groups......................................................................................... 171 Managing Group Members ..................................................................... 171 Deleting Groups ...................................................................................... 172 Managing the Display of Group Status ................................................... 172 Managing Dependencies .......................................................................... 174 Creating a Dependency .......................................................................... 174 Editing a Dependency ............................................................................. 176 Deleting a Dependency ........................................................................... 177 Viewing Alerts on Child Objects .............................................................. 177Chapter 9

Managing Accounts ..................................................................................... 179 Creating Accounts ..................................................................................... 179 Editing User Accounts .............................................................................. 180 User Account Access Settings ................................................................ 182 Configuring Audible Web Alerts .............................................................. 183 Setting Account Limitations ..................................................................... 184 Defining Pattern Limitations .................................................................... 186 Setting Default Account Menu Bars and Views ...................................... 187 Configuring an Account Report Folder .................................................... 189 Server & Application Monitor Settings..................................................... 190 Orion General Settings ............................................................................ 190 Integrated Virtual Infrastructure Monitor Settings ................................... 191Chapter 10

Managing SolarWinds SAM Polling Engines ............................................... 193 Viewing Polling Engine Status ................................................................. 193 Configuring Polling Engine Settings ....................................................... 193 SolarWinds Polling Settings ..................................................................... 194 Polling Intervals ....................................................................................... 194 Polling Statistics Intervals ....................................................................... 194 Network ................................................................................................... 195 Calculations & Thresholds ...................................................................... 195 Calculating Node Availability ................................................................... 196 Calculating a Baseline .............................................................................. 197Contents xi


Using the Polling Engine Load Balancer ................................................ 197 Setting the Node Warning Level .............................................................. 198 Managing Packet Loss Reporting ........................................................... 199Chapter 11

Virtualization ................................................................................................ 201 Requirements for Monitoring ESXi and ESX Servers ........................... 202 Enabling SNMP on VMware ESXi and ESX Servers ............................. 203 Enabling SNMP on VMware ESXi .......................................................... 203 Enabling SNMP on ESX Server version 3.5 ........................................... 204 Enabling SNMP on ESX Server Version 4.0 .......................................... 205 Creating ESX Server Credentials for SolarWinds SAM ......................... 207 Managing VMware Credentials in the Web Console.............................. 208 Adding VMware Servers for Monitoring ................................................. 208 Virtualization Summary ............................................................................ 209 Viewing ESX Host Details ......................................................................... 210 Changing Polling Orders for ESX Servers ............................................. 210 Troubleshooting ESX Hardware Monitoring .......................................... 211Chapter 12

Building Component Monitors and Templates ............................................ 213 Understanding Component Monitors and Application Monitor Templates................................................................................................... 215 Choosing Component Monitors and Templates Based on Protocol ... 217 Requirements for Component Monitors and Templates that use WMI 217 Monitoring External Nodes ...................................................................... 219 Understanding the Credentials Library .................................................. 219 Adding Credentials to the Credentials Library ........................................ 220 Editing Credentials in the Credentials Library ........................................ 220 Deleting Credentials from the Credentials Library .................................. 220 Using Quick Credentials ......................................................................... 221 Using Application Monitor Templates .................................................... 222 Scanning Nodes for Applications ............................................................ 222 Manually Assign Application Monitors .................................................... 224 Creating New Templates ........................................................................ 225xii Contents


Managing Templates ............................................................................... 227 Managing Assigned Application Monitors .............................................. 233 Editing an Assigned Application Monitor ................................................. 233 Unmanaging Assigned Application Monitors .......................................... 234 Remanaging Assigned Application Monitors .......................................... 235 Deleting Assigned Application Monitors .................................................. 236 Working with Component Monitors ......................................................... 236 Viewing the Component Monitor Library ................................................. 236 Managing Assigned Component Monitors .............................................. 237 Managing Component Monitors within Templates .................................. 240 Scripting Custom Component Monitors ................................................. 243 Creating a Linux/Unix Script Monitor....................................................... 245 Creating a Windows Script Monitor ......................................................... 249 Creating a Nagios Script Monitor ............................................................ 257 Creating a Windows PowerShell Monitor ................................................ 260 JMX Component Monitor Wizard ............................................................. 263 Custom Application Monitor Template Example: Creating a SolarWinds SAM Template ............................................................................................ 265 Conversion Value ...................................................................................... 267 Available Data Transformations ............................................................... 268 Multiple Statistic Chart .............................................................................. 269Chapter 13

Viewing Application and Component Performance and Status ................... 273 Understanding the SAM Application Summary ...................................... 273 Understanding SAM Application Details ................................................. 275 Understanding SolarWinds SAM Component Details ........................... 276 Showing SolarWinds SAM Data in Node Details .................................... 277 Customizing SAM Application Summary Views ..................................... 278 Customizing Application Details Views .................................................. 281 Viewing Node and Application Data in Tooltips ..................................... 283 Monitoring Network Events in the Web Console ................................... 284 Viewing Event Details in the Web Console ............................................. 284 Acknowledging Events in the Web Console ........................................... 285Contents xiii

Administrator Guide SolarWinds Server & Application MonitorChapter 14

Creating Account Limitations ...................................................................... 287 Using the Account Limitation Builder ..................................................... 287 Creating an Account Limitation ............................................................... 287 Deleting an Account Limitation ............................................................... 288Chapter 15

Alerting and Reporting ................................................................................ 289 Creating Alerts........................................................................................... 289 Configuring SolarWinds SAM Alerts ....................................................... 290 SolarWinds SAM Alerts .......................................................................... 293 Testing Alert Actions ............................................................................... 299 Viewing Alerts in the SolarWinds Web Console ..................................... 300 Acknowledging Advanced Alerts in the Web Console ............................ 300 Viewing Alerts from Mobile Devices ....................................................... 301 Restarting Windows Services with an Alert Action ................................. 302 Creating a New Advanced Alert.............................................................. 303 Naming, Describing, and Enabling an Advanced Alert ........................... 304 Setting a Trigger Condition for an Advanced Alert ................................. 306 Setting a Reset Condition for an Advanced Alert ................................... 309 Setting a Suppression for an Advanced Alert ......................................... 311 Setting the Monitoring Period for an Advanced Alert ............................. 312 Setting a Trigger Action for an Advanced Alert ...................................... 312 Setting a Reset Action for an Advanced Alert ........................................ 313 Alert Escalation ....................................................................................... 314 Understanding Condition Groups ........................................................... 314 Using the Advanced Alert Manager ........................................................ 316 Adding Alert Actions ................................................................................ 319 Sending an E-mail / Page ....................................................................... 320 Playing a Sound ...................................................................................... 321 Logging an Advanced Alert to a File ....................................................... 322 Logging an Advanced Alert to the Windows Event Log ......................... 323 Logging an Advanced Alert to the NetPerfMon Event Log ..................... 324 Sending a Syslog Message .................................................................... 325 Executing an External Program .............................................................. 327 Executing a Visual Basic Script .............................................................. 327 Emailing a Web Page ............................................................................. 328 Using Text to Speech Output ................................................................. 330 Sending a Windows Net Message .......................................................... 330 Sending an SNMP Trap .......................................................................... 331 Using Get or Post URL Functions .......................................................... 332 Dial Paging or SMS Service ................................................................... 333xiv Contents


Escalated Advanced Alerts ...................................................................... 333 Escalated Alert Example ......................................................................... 333 Creating a Series of Escalated Alerts ..................................................... 334 Creating and Viewing Reports ................................................................. 337 Creating SolarWinds SAM-Specific Reports ........................................... 337 Using Predefined SolarWinds SAM Reports ........................................... 338 Viewing SolarWinds Server & Application Monitor Reports .................... 340 Filtering and Grouping Data in Resources .............................................. 342 SQL Syntax ............................................................................................. 343 SWQL Syntax (Semantic Web Query Language) ................................... 344 Predefined SolarWinds Reports .............................................................. 346 Availability ............................................................................................... 347 Current Node Status ............................................................................... 348 Current Volume Status ............................................................................ 348 Daily Node Availability ............................................................................. 348 Events ..................................................................................................... 349 Historical CPU and Memory Reports ...................................................... 350 Historical Response Time Reports.......................................................... 350 Historical VMware ESX Server Reports .................................................. 350 Groups: Current Groups and Groups Members Status .......................... 351 Groups: Daily Group Availability ............................................................. 351 Groups: Group Availability (with members) ............................................ 352 Groups: Historical Groups Status ............................................................ 352 Historical Volume Usage Reports ........................................................... 352 Inventory .................................................................................................. 352 Viewing Reports ...................................................................................... 353 Using Report Writer ................................................................................. 354 Creating and Modifying Reports .............................................................. 355 Using SolarWinds Report Scheduler....................................................... 360 Customizing the Report Header and Footer Image ................................ 363 Exporting Reports.................................................................................... 363 Example Device Availability Report ........................................................ 364 Reports and Account Limitations ............................................................ 371Chapter 16

Monitoring Hardware Health ........................................................................ 372 Hardware Items Monitored by SAM ......................................................... 373 Hardware Monitoring and VMware ........................................................... 373 Accessing Hardware Monitoring Agent Software .................................. 374 Adding Server Hardware Monitoring ....................................................... 375 Hardware Details........................................................................................ 377Contents xv


Current Hardware Health Status ............................................................ 378 Changing Threshold Values ................................................................... 379 Hardware Health Chart ............................................................................. 380 Customizing the Hardware Health Chart ................................................ 381 Alerting on Hardware Health .................................................................... 383 Manually Changing Alert Thresholds ...................................................... 384Chapter 17

Monitoring Processes in Real Time ............................................................ 386 Accessing the Real Time Process Explorer ........................................... 387 Using the Real Time Process Explorer ................................................... 389 Monitoring Unmonitored Processes ....................................................... 390 Real Time Process Explorer Alerts ......................................................... 391Chapter 18

Monitoring Syslog Messages ...................................................................... 392 Configuring the SolarWinds Syslog Port ............................................... 392 Syslog Messages in the Web Console .................................................... 393 Syslog Resources ................................................................................... 393 Viewing Syslog Messages in the Web Console ..................................... 394 Acknowledging Syslog Messages in the Web Console .......................... 395 Using the Syslog Viewer .......................................................................... 396 Viewing and Acknowledging Current Messages .................................... 396 Searching for Syslog Messages ............................................................. 396 Syslog Server Settings ........................................................................... 397 Configuring Syslog Viewer Filters and Alerts ......................................... 398 Available Syslog Alert Actions ................................................................ 400 Forwarding Syslog Messages................................................................. 402 Syslog Alert Variables .............................................................................. 403 Syslog Date/Time Variables ................................................................... 403 Other Syslog Variables ........................................................................... 404 Syslog Message Priorities........................................................................ 404 Syslog Facilities ...................................................................................... 404 Syslog Severities .................................................................................... 405

xvi Contents

SolarWinds Server & Application Monitor Administrator GuideChapter 19

Monitoring SNMP Traps .............................................................................. 406 The SNMP Trap Protocol .......................................................................... 406 Viewing SNMP Traps in the Web Console .............................................. 406 Using the Trap Viewer ............................................................................... 407 Viewing Current Traps ............................................................................ 407 Searching for Traps ................................................................................. 408 Trap Viewer Settings ............................................................................... 408 Configuring Trap Viewer Filters and Alerts ............................................. 409 Available Trap Alert Actions ..................................................................... 411 Trap Alert Variables................................................................................. 412 Trap Date/Time Variables ....................................................................... 413 Other Trap Variables ............................................................................... 413Chapter 20

Network Atlas ............................................................................................... 416 What is in a Map? ...................................................................................... 416 Example Maps ............................................................................................ 416 Installing Network Atlas ............................................................................ 418 Network Atlas Requirements .................................................................... 418 Installing Network Atlas on a Remote Computer ................................... 418 Creating a Basic Map ................................................................................ 421 Starting Network Atlas .............................................................................. 421 Adding Map Objects .................................................................................. 422 Connecting Map Objects Manually .......................................................... 423 Using Object Links to Represent Interface Status ................................. 423 Interpreting Map Links .............................................................................. 423 Using Anchor Points to Reshape Map Links .......................................... 423 Adding a Background ............................................................................... 424 Saving Maps ............................................................................................... 426 Opening Maps ............................................................................................ 426 Displaying Maps in the Web Console ...................................................... 427 Map Resources in the Network Atlas Web Console .............................. 427Contents xvii


Displaying Maps in the SolarWinds Web Console ................................ 428 Displaying Maps in the SolarWinds EOC Web Console ....................... 428 Advanced Mapping Techniques .............................................................. 428 Zooming In and Out of a Map ................................................................... 429 Creating Nested Maps .............................................................................. 429 Displaying Map Object Metrics ................................................................ 430 Adding Independent Map Objects and Floating Labels ........................ 431 Changing the Appearance of Map Objects ............................................. 431 Pasting Custom Icons from the Windows Clipboard ............................ 432 Adding Custom Icons from Graphics Files ............................................ 433 Changing the Appearance of Links ......................................................... 434 Changing the Appearance of Labels ....................................................... 435 Linking Map Objects to URLs .................................................................. 436 Linking or Embedding Maps in Web Pages ........................................... 436 Customizing SolarWinds Web Console Tooltips ................................... 436 Advanced Map Layouts ............................................................................ 437 Displaying Grid Guides ............................................................................ 438 Aligning Map Objects ............................................................................... 438 Distributing Map Objects .......................................................................... 439 Selecting Automatic Layout Styles ......................................................... 439 Map Properties .......................................................................................... 440 Network Atlas Settings ............................................................................. 441 Network Atlas Tooltip Variables .............................................................. 443 Application Variables ................................................................................ 443 Application Component Monitor Variables ............................................ 443 Date and Time Variables ........................................................................... 444 General Variables ...................................................................................... 445 Node Variables .......................................................................................... 445 Volume Variables ...................................................................................... 447 Wireless Variables .................................................................................... 447

xviii Contents


Group Variables ......................................................................................... 448Chapter 21

Managing the SolarWinds SAM Database .................................................. 449 Using Database Manager .......................................................................... 449 Adding a Server....................................................................................... 449 Creating Database Backups ................................................................... 450 Restoring a Database ............................................................................. 451 Compacting your Database ..................................................................... 451 Compacting Individual Tables ................................................................. 452 Viewing Database Details ....................................................................... 452 Viewing Table Details .............................................................................. 453 Editing Database Fields .......................................................................... 454 Detaching a Database ............................................................................. 455 Creating a Database Maintenance Plan ................................................. 455 Using SQL Server Management Studio ................................................... 456 Database Maintenance .............................................................................. 459 Running Database Maintenance ............................................................. 459 Migrating your Database ......................................................................... 460Chapter 22

Creating Custom Properties ........................................................................ 463 Creating a Custom Property ..................................................................... 463 Removing a Custom Property .................................................................. 464 Importing Custom Property Data ............................................................. 465 Custom Property Editor Settings ............................................................. 466 Editing Custom Properties ....................................................................... 466 Using Filters in Edit View .......................................................................... 467 Creating Custom Properties Filters ......................................................... 467 Removing Custom Properties Filters ...................................................... 468Appendix A

Additional Polling Engine and Web Console ............................................... 469 Understanding How Polling Engines Work ............................................ 469 SolarWinds SAM is Poller-Unaware By Default ...................................... 470 SolarWinds SAM Additional Polling Engines are Poller-Aware .............. 471Contents xix


Requirements for Installing an Additional Polling Engine ................... 472 Installing an Additional Polling Engine .................................................. 472 Installing an Additional Web Console ..................................................... 474Appendix B

Status Icons and Identifiers ......................................................................... 477Appendix C

SolarWinds Variables and Examples .......................................................... 479 Variable Modifiers ..................................................................................... 479 95 Percentile Calculations ..................................................................... 479 Regular Expression Pattern Matching .................................................... 481 Advanced Alert Engine Variables ............................................................ 485 General ................................................................................................... 485 Date/Time ............................................................................................... 486 Group Variables ...................................................................................... 486 SQL Query .............................................................................................. 487 Status Variables ...................................................................................... 488 Node Variables ....................................................................................... 488 Volume Variables .................................................................................... 491 Hardware Specific Variables................................................................... 492 Example Messages Using Variables ...................................................... 495 Syslog Alert Variables .............................................................................. 496 Syslog Date/Time Variables ................................................................... 496 Other Syslog Variables ........................................................................... 497 Trap Alert Variables .................................................................................. 497 General Trap Variables ........................................................................... 497 Trap Date/Time Variables ....................................................................... 498Appendix Dth

Configuring Automatic Login ....................................................................... 499 Using Windows Pass-through Security .................................................. 499 Passing Login Information Using URL Parameters............................... 502 Using the DirectLink Account .................................................................. 502

xx Contents

SolarWinds Server & Application Monitor Administrator GuideAppendix E

Troubleshooting ........................................................................................... 503 Why do my SAM WMI Monitors Show Status Unknown?...................... 505 WMI Troubleshooting Flowchart for SolarWinds SAM ............................ 507 Testing Local WMI Services .................................................................... 508 Test WMI on the Target Server ............................................................... 508 Reset the WMI Counters ......................................................................... 511 Testing Remote WMI Connectivity .......................................................... 512 Remotely Test WMI on the Target Server .............................................. 512 Verify Administrator Credentials .............................................................. 515 Enable Remote Procedure Call (RPC).................................................... 515 Configure Distributed Component Object Model (DCOM) and User Account Control (UAC) ............................................................................ 516 Enabling DCOM ...................................................................................... 517 Enabling Account Privileges in WMI ....................................................... 517 Disabling Remote User Account Control for Workgroups ....................... 518 Add a Windows Firewall Exception for Remote WMI Connections ........ 519 Do You Need an Additional Polling Engine? ........................................... 519 Verify SAM Component Configuration .................................................... 519 Service reporting, "Invalid Class." ........................................................... 520 WMI is Still Not Working, Now What? ..................................................... 522 Working with Temporary Directories ....................................................... 522 Moving the SQL Server Temporary Directory ......................................... 522 Redefining Windows System Temporary Directories .............................. 522 Slow Performance on Windows Server 2008 .......................................... 523Appendix F

Configuring Java Applications Servers for JMX .......................................... 525 Configuring Apache Tomcat (tested on version 7.0) ............................. 525 Configuring JBoss (tested on versions 5.0.1, 5.1, and 6.0) .................. 528 Configuring GlassFish (tested on version 3.1) ....................................... 531 Configuring IBM WebSphere (tested on version 7.0) ............................ 532 Configuring Oracle WebLogic (tested on version 10.3.4.0) .................. 534Appendix G

Configuring Java Virtual Machines for SNMP ............................................. 537 Configuring a Standalone Java Virtual Machine .................................... 537 Configuring Apache Tomcat (tested on version 7.0) ............................. 540Contents xxi


Configuring JBoss (tested on versions 5.0.1, 5.1, and 6.0) .................. 541 Configuring GlassFish (tested on version 3.1) ...................................... 543 Configuring IBM WebSphere (tested on version 7.0) ............................ 543 Configuring Oracle WebLogic (tested on version 10.3.4.0) .................. 545Appendix H

Component Monitor Types .......................................................................... 547 DHCP User Experience Monitor............................................................... 549 Directory Size Monitor .............................................................................. 552 DNS Monitor - TCP .................................................................................... 554 DNS Monitor - UDP .................................................................................... 555 DNS User Experience Monitor ................................................................. 556 Download Speed Monitor ......................................................................... 558 File Age Monitor ........................................................................................ 560 File Change Monitor .................................................................................. 562 File Count Monitor .................................................................................... 564 File Existence Monitor .............................................................................. 566 File Size Monitor ........................................................................................ 567 FTP Monitor ............................................................................................... 569 FTP User Experience Monitor .................................................................. 570 HTTP Form Login Monitor ........................................................................ 573 HTTP Monitor ............................................................................................. 577 HTTPS Monitor .......................................................................................... 580 IMAP4 Monitor ........................................................................................... 583 IMAP4 User Experience Monitor .............................................................. 584 JMX Monitor ............................................................................................... 587 LDAP User Experience Monitor ............................................................... 589 Linux/Unix Script Monitor ........................................................................ 591 MAPI User Experience Monitor ................................................................ 593 Nagios Script Monitor ............................................................................... 596 NNTP Monitor ............................................................................................ 598xxii Contents


ODBC User Experience Monitor ............................................................... 599 Oracle User Experience Monitor .............................................................. 602 Performance Counter Monitor .................................................................. 607 POP3 Monitor ............................................................................................. 610 POP3 User Experience Monitor ................................................................ 612 Process Monitor - SNMP ........................................................................... 614 Process Monitor - WMI .............................................................................. 616 RADIUS User Experience Monitor ........................................................... 618 Service Status SNMP ............................................................................. 620 SMTP Monitor ............................................................................................. 622 SNMP Monitor ............................................................................................ 623 SQL Server User Experience Monitor...................................................... 625 SSL Certificate Expiration Monitor .......................................................... 628 TACACS+ User Experience Monitor ........................................................ 630 TCP Port Monitor ....................................................................................... 632 Tomcat Server Monitor ............................................................................. 634 VMware Performance Counter Monitor ................................................... 637 Web Link Monitor ....................................................................................... 641 Windows Event Log Monitor .................................................................... 644 Windows PowerShell Monitor .................................................................. 648 Windows Script Monitor ........................................................................... 651 Windows Service Monitor ......................................................................... 653 WMI Monitor ............................................................................................... 655Appendix I

Templates Reference .................................................................................. 659 "Microsoft Lync Server (Front-End Role)................................................ 659 Microsoft Lync Server (Edge Role) ................. Error! Bookmark not defined. Microsoft Lync Server (Mediation Role) ......... Error! Bookmark not defined. "Postfix ....................................................................................................... 672 "Windows 2003-2008 FTP Service ........................................................... 676Contents xxiii


Windows 2008 R2 FTP Service ........................ Error! Bookmark not defined. "Microsoft Windows Server 2008 Failover Cluster ................................ 680 Microsoft Windows Server 2003 Failover Cluster........ Error! Bookmark not defined. "Active Directory 2008 R2 Services and Counters ................................ 705 "Helix Universal Media Server (Linux/Unix) ........................................... 711 Helix Universal Media Server (Windows) ........ Error! Bookmark not defined. "SolarWinds NetFlow Traffic Analyzer.................................................... 731 SolarWinds NetFlow Traffic Analyzer Database .......... Error! Bookmark not defined. Active Directory 2003-2008 Services and Counters .............................. 742 Active Directory 2008 R2 Services and Counters .................................. 748 Apache ....................................................................................................... 754 Bind (Linux) ............................................................................................... 756 BizTalk Server 2010 Adapters Performance Counters .......................... 758 BizTalk Server 2010 Host Throttling Performance Counters ............... 762 BizTalk Server 2010 Message Box and Orchestrations Performance Counters ..................................................................................................... 770 Blackberry Delivery Confirmation ........................................................... 776 Blackberry Enterprise Server................................................................... 778 Cisco CallManager .................................................................................... 780 CiscoSecure ACS (via SNMP) .................................................................. 782 Citrix XenApp 5.0 Core Counters ............................................................ 783 Citrix XenApp 5.0 ICA Session Counters ............................................... 787 Citrix XenApp 5.0 Presentation Server Counters .................................. 793 Citrix XenApp 5.0 Services....................................................................... 798 Citrix XenApp 6.0 Core Counters ............................................................ 801 Citrix XenApp 6.0 ICA Session ................................................................ 804 Citrix XenApp 6.0 Presentation Server ................................................... 809 Citrix XenApp 6.0 Services....................................................................... 814 CUPS .......................................................................................................... 817

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Solaris LPD ................................................................................................. 819 AIX LPD ....................................................................................................... 821 DHCP User Experience Monitor ............................................................... 822 Distributed File System (DFS) .................................................................. 823 DNS User Experience ................................................................................ 830 Download Speed Monitor ......................................................................... 831 Errors in Application Event Log ............................................................... 833 Exchange 2007 and 2010 .......................................................................... 834 Basic versus Advanced Templates ......................................................... 834 Typical Usage Scenario .......................................................................... 834 Exchange 2007-2010 Client Access Role Services and Counters (Basic) ................................................................................................................. 836 Exchange 2007-2010 Mailbox Role Services and Counters (Basic) ...... 838 Exchange 2007-2010 Hub Transport Role Services and Counters (Basic) ................................................................................................................. 842 Exchange 2007-2010 Edge Transport Role Services and Counters (Basic) ................................................................................................................. 845 Exchange 2007-2010 Unified Messaging Role Services and Counters (Basic) ..................................................................................................... 848 Exchange 2007-2010 Common Performance Counters ......................... 850 Exchange 2007-2010 Statistics with PowerShell .................................... 853 Exchange 2010 Client Access Role Counters (Advanced) ..................... 857 Exchange 2010 Mailbox Role Counters (Advanced) .............................. 860 Exchange 2010 Hub Transport Role Counters (Advanced) ................... 865 Exchange 2010 Edge Transport Role Counters (Advanced) .................. 869 Exchange 2010 Unified Messaging Role Counters (Advanced) ............. 873 Exchange 2007 Client Access Role Counters (Advanced) ..................... 875 Exchange 2007 Mailbox Role Counters (Advanced) .............................. 877 Exchange 2007 Hub Transport Role Counters (Advanced) ................... 882 Exchange 2007 Edge Transport Role Counters (Advanced) .................. 886 Exchange 2007 Unified Messaging Role Counters (Advanced) ............. 890 Exchange 2007 Outlook Web Access (OWA) Form Login ..................... 892 File Age Monitor ......................................................................................... 893 File Change Monitor .................................................................................. 894 File Count Script ........................................................................................ 895 File Existence Monitor .............................................................................. 896 File Size Monitor ........................................................................................ 897 FileModified (vbscript) .............................................................................. 898Contents xxv


Finger Port Monitor ................................................................................... 899 FTP User Experience ................................................................................ 900 Generic DNS .............................................................................................. 901 Generic Mail Server ................................................................................... 902 Generic Web Server .................................................................................. 903 Gopher Port Monitor ................................................................................. 904 Group Policy Object (System and Application Logs) ........................... 905 Helix Universal Media Server (Linux/Unix) ............................................. 910 Helix Universal Media Server (Windows) ................................................ 920 HTTP ........................................................................................................... 930 HTTP Form Login ...................................................................................... 931 IBM DB2...................................................................................................... 932 IBM Informix............................................................................................... 936 IMAP4 Round Trip Email .......................................................................... 945 Internet Information Services and Counters .......................................... 946 IRC Port Monitor ........................................................................................ 950 ISC DHCP Server (Linux) .......................................................................... 951 Java Application Server (SNMP) ............................................................. 953 LDAP Connection Monitor ....................................................................... 960 LDAP User Experience Monitor ............................................................... 961 Linux CPU Monitoring Perl ....................................................................... 962 Linux Disk Monitoring Perl ....................................................................... 965 Linux Memory Monitoring Perl ................................................................ 968 Linux Sendmail Monitoring Perl .............................................................. 972 Linux/Unix Operating System .................................................................. 975 Log Parser (PowerShell) ........................................................................... 976 Log Parser (Perl) ....................................................................................... 979 Lotus Domino Server ................................................................................ 980 MAPI Round Trip Email ............................................................................ 982 Microsoft Forefront Threat Management Gateway 2010 ....................... 983

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Microsoft Lync Server (Front-End Role) ................................................. 989 Microsoft Lync Server (Edge Role) .......................................................... 994 Microsoft Lync Server (Mediation Role) .................................................. 999 Microsoft Network Policy Server Events .............................................. 1001 Microsoft Network Policy Server RADIUS Proxy ................................. 1007 Microsoft Network Policy Server RADIUS Server ................................ 1010 Microsoft Windows Server 2008 Failover Cluster ................................ 1013 Microsoft Windows Server 2003 Failover Cluster ................................ 1025 MySQL ...................................................................................................... 1036 Nagios Linux File & Directory Count Script .......................................... 1043 OpenLDAP ................................................................................................ 1047 Oracle Database....................................................................................... 1051 SolarWinds NetFlow Traffic Analyzer .................................................... 1054 SolarWinds NetFlow Traffic Analyzer Database ................................... 1060 SolarWinds (Orion) Server ...................................................................... 1064 POP3 Round Trip Email .......................................................................... 1065 Postfix ....................................................................................................... 1066 PostgreSQL .............................................................................................. 1070 RADIUS User Experience ........................................................................ 1073 Run 3rd Party Application ...................................................................... 1074 RWHOIS Port Monitor.............................................................................. 1076 SharePoint Services (WSS) 3.0 .............................................................. 1077 SharePoint Server 2007 .......................................................................... 1079 SharePoint Server 2010 .......................................................................... 1082 SNPP Port Monitor ................................................................................... 1085 SQL Server (via SNMP) ........................................................................... 1086 SQL Server 2005 2008 Performance (WMI) ........................................ 1087 SQL Server 2005-2008 Performance (SQL) ........................................... 1093 SQL Server Query .................................................................................... 1099 Streaming Media Services 2008 ............................................................. 1100

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Sybase ASE ............................................................................................. 1105 TACACS+ User Experience .................................................................... 1109 thwack.com - User Experience Monitor Example ................................ 1110 Tomcat Server Template ........................................................................ 1111 Unix CPU Monitoring Perl template ...................................................... 1113 Unix Memory Monitoring Perl template ................................................ 1116 Unix Disk Monitoring Perl template ...................................................... 1119 VMware ESX Host Template................................................................... 1121 Web Link .................................................................................................. 1123 Windows Server 2003 Domain Controller Security ............................. 1124 Windows Server 2008 Domain Controller Security ............................. 1129 Windows 2003-2008 FTP Service .......................................................... 1135 Windows 2008 R2 FTP Service .............................................................. 1137 Windows DHCP Server ........................................................................... 1139 Windows DNS Server .............................................................................. 1144 Windows Event Log Count ..................................................................... 1148 Windows FTP Server (via WMI).............................................................. 1150 Windows Network Load Balancing ....................................................... 1151 Windows Print Services ......................................................................... 1160 Windows Remote Desktop Services (Session Host Role) .................. 1161 Windows Server 2003-2008 .................................................................... 1170 Windows Update Monitoring .................................................................. 1175Appendix J

Filter Syntax Reference ............................................................................. 1177 Filter Syntax ............................................................................................. 1177 SWQL Filter Syntax Examples ............................................................. 1178 SQL Filter Syntax Examples ................................................................. 1179 SWQL Resource Matrix .......................................................................... 1180 EOC Filters ........................................................................................... 1180 IVIM Filters ............................................................................................ 1186 SolarWinds SAM Filters ........................................................................ 1187xxviii Contents

SolarWinds Server & Application Monitor Administrator GuideAppendix K

Configuring and Integrating ....................................................................... 1189 JMX............................................................................................................ 1189 JConsole ............................................................................................... 1190 Adding a JMX Component Monitor to SAM .......................................... 1191 Oracle ........................................................................................................ 1196 Physical and Logical Structures ............................................................ 1196 Storage .................................................................................................. 1196 Disk files ................................................................................................ 1196 Configuring SAM to Monitor an Oracle Database Server ..................... 1197 Prerequisites for Oracle Server Monitoring ........................................... 1197 Installing ODP.Net ................................................................................. 1197 Installing the Basic Lite Oracle Client.................................................... 1203 Adding an Oracle Database Server to SAM ......................................... 1207 Monitoring an Oracle Database on an Existing Node ........................... 1213 Getting the Required Settings ............................................................... 1218 Troubleshooting..................................................................................... 1222 PowerShell ............................................................................................... 1239 PowerShell and SAM: Configuration and Usage .................................. 1240 PowerShell Templates and Monitors .................................................... 1248 PowerShell Code with SAM .................................................................. 1253 Execute Scripts Remotely via Secure WinRM ...................................... 1257 PowerShell 2.0 Remoting Requirements .............................................. 1257 PowerShell 2.0 Remoting Configuration ............................................... 1258 Remoting Client/SAM Computer Configuration .................................... 1269 Communicate with Remoting Host ........................................................ 1277 Setup Windows PowerShell Monitor in SAM ........................................ 1278Index

Index .......................................................................................................... 1283

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Chapter 1

IntroductionSolarWinds Server & Application Monitor (SolarWinds SAM) allows you to create and monitor your own custom collection of monitored components, providing an open field of opportunity to the network engineer. It also allows you to create flexible Application Monitor templates to combine process monitors, port availability, and performance counters, allowing you to assess the status of every aspect of your application and the health of the application as a whole.

SolarWinds SAM vs. Orion APMThe SolarWinds family of products (NPM, SAM, and so on) share many common components, including the engine these products use to function. These common components are referred to as the Orion Platform. In an effort to distinguish SAM as a powerful and unique product, we changed the name of the product from Orion APM to SolarWinds SAM beginning with version 5.0. This name change should not have a large impact on the user's experience; however, it is worth noting that there may be instances of the words and acronyms, SolarWinds, Orion, APM, and SAM, where they appear to be interchangeable.

Introduction 1


Be aware of these name changes as you explore the software and this manual: The acronym APM has been replaced with, SAM, when referring to this software product. There are instances throughout this guide, as well as various places within the software itself, and on the SolarWinds website, that the acronym, APM, may still exist. This is intentional and will be found in paths, variables, and previous versions of the software. While this may be a slight inconvenience, it is essential to ensure the integrity of an already active implementation of previous versions of the software. The word Orion has been removed when referring to specific SolarWinds software. For example: Orion APM, Orion NPM, and so on. The word Orion refers to shared platform items such as alerts, shared components, variables, and so on.

Applications DefinedAn application in SolarWinds SAM is considered a collection of component monitors housed in a template. A component monitor is defined as a value returned by a specific process, counter, status, or a value returned by a script. With this received data, SolarWinds SAM can easily show you a myriad of vital statistics concerning the health of your system. Templates provide blueprints for the applications to be monitored. You can quickly and easily customize numerous templates, using only the component monitors you need for a specific environment. SolarWinds SAM recognizes and answers the complexity of todays business applications with scalability, flexibility, and reliability. Refer to the following sections for more information: SAM Glossary of Terms How Does SolarWinds Server & Application Monitor Work?

2 Introduction


SAM Glossary of TermsHere is a list of fundamental terms with which you should be familiar. A treelike map is also provided to visualize how SAM operates.

Component Monitor A component monitor is the fundamental element of an application. Component monitors return the current status or value of a monitored service or process. All component monitors return at least one value or one status condition. Node - A node is considered to be any endpoint of a given network. For example, any server or computer on a network is considered a node. Sometimes a node is referred to as a device. Application - An application in SolarWinds SAM is a collection of component monitors. Template - A template is the blueprint for an application. It is a collection of component monitors designed to monitor a server or application. You can customize numerous templates using only the component monitors you need for a specific environment.

Introduction 3

Administrator Guide SolarW

Sam Admin Guide

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