Salesforce for Admins Keynote - Dreamforce 2016

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Transcript of Salesforce for Admins Keynote - Dreamforce 2016

  • Blaze Your Trail

    Mike Rosenbaum, EVP, CRM Applications @mike945778

    Salesforce for Admins

  • Forward-Looking Statements

    Statement under the Private Securities Litigation Reform Act of 1995:

    This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

    The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.

    Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

  • Salesforce Platform + Salesforce Admin = AWESOME

  • Salesforce Platform + Salesforce Admin = AWESOME

    Fun

    Career Success

    Empowerment

    Community Success

    Company Success

  • The #AwesomeAdmin Community Has Done Incredible Things2.3M Success Community members and growing!

    2015 20162006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2015 2016

    218k Custom Lightning Components

    63k Ideas Submitted

    300B+ Process Builder Transactions

  • Thank You for Inspiring our VisionYou are leading

    You are driving change

    You are innovating

    You are the creating the future

    You are Trailblazers!

    D"ald Bohrisch Salesforce Solutions

    Manaager

    Jessica Oh Salesforce

    Administrator

    Shaneese Shands Salesforce

    Administrator

  • `

    #AwesomeAdmin Trailblazer Award

  • Be Your Best. Prioritize Career Growth and Learning

    Once I convinced myself that I could learn anything, all that was left was to put in the work.

    Zac Otero Salesforce Admin

  • Kris Lande

    Sr. Director, Admin Marketing@krislande

  • Everyone is Empowered to Learn with TrailheadThe fun and easy way to learn Salesforce

    Product Knowledge

    HR & Culture

    Leadership & Management

    1.2MBadges completed

    trailhead.salesforce.com144

    Badges available

  • You Have Started a Movement

    #Trailhead4All

    Join the Conversation

    Salesf#ce Saturdays

  • Annie Shek

    Enterprise CRM Manager

    #Trailhead4Allsfdc.co/Trailhead4All

    @annieforce

  • Your Stories are Inspiring

    `

    admin.salesforce.com

    Admin Stories

    http://admin.salesforce.com

  • Admins Lead by Example

    Mary Olson Fajimi Salesforce Admin

    I am passionate about using technology to create positive and lasting impact for my company, my customers and my community.

  • Admins Drive Innovation

    I help my company use technology to find innovative solutions to complex problems.

    Carlos Frias Salesforce Admin

  • Admins Pioneer with Curiosity

    With Salesforce, the things that you can do are endless - the sky is the limit. The limit is your imagination.

    Toya Gatewood Salesforce Admin

  • Admins Blaze New Trails

    Lead Innovate Pioneer

  • Admins Blaze New Trails

    Lead Innovate Pioneer

  • Mike Gerholdt

    Sr. Manager, Admin Evangelism @mikegerholdt

  • `

    Lead with Best PracticesAdmins are Salesforce ambassadors

    StreamlineProcesses

    Provide Training & Documentation

    Drive Efficiencies

    Connect with

    Stakeholders

    Champion New Technolo

    gy

  • Lead your Company to the Future with LightningLead your company to the future with Lightning

    Experience

    Builder

    Ecosystem

  • Lightning Continues to Improve with New FeaturesWinter 17 Release is packed with Lightning features

    Enhanced Navigation

    Mass Add to Campaign

    Dashboard role hierarchy filter

    Calendar Month View

    Inline Edit on Lists

    Quotes with PDF

    Contracts

    Campaign Influence

    Javascript Button Replacement

    View External Calendars in Lightning

    Lightning Groups

    Chart Parity with Classic

    OpenCTI GA

    Merge Leads Share dashboard components

    Chatter live feed

    Chatter inline video

    Lightning Content Libraries

    App Branding Scheduled Reports Kanban on Leads, Campaigns, Contracts

    Enhanced Chatter postsDrill down from filtered dashboard Lightning for Gmail

  • Lightning Continues to Improve with New FeaturesWinter 17 Release is packed with Lightning features

    Enhanced Navigation

    Mass Add to Campaign

    Dashboard role hierarchy filter

    Calendar Month View

    Inline Edit on Lists

    Quotes with PDF

    Contracts

    Campaign Influence

    Javascript Button Replacement

    View External Calendars in Lightning

    Lightning Groups

    Chart Parity with Classic

    OpenCTI GA

    Merge Leads

    Enhanced Chatter postsDrill down from filtered dashboard

    Share dashboard components

    Lightning for Gmail

    Chatter live feed

    Chatter inline video

    Lightning Content Libraries

    App Branding Scheduled Reports Kanban on Leads, Campaigns, Contracts

  • Demo

  • But Wait! Theres More in Spring 17!

    Field Service Lightning Wave

    Field Service Mobile Lightning

    Lighting Service for Mobile

    Lightning Service for Web Custom Components

    Calendar All with Gmail

    Partner Lightning Community Templates

    Lightning Employee Community with Cases

    Analytics for Lightning Communities

    Lightning Community Feed

    Lightning Calendar Component

    Scheduled Dashboards

    Report NotificationsLightning Report Builder (Pilot) Edit Dynamic Dashboards

    Edit Tables on Dashboards

    Role Hierarchy on Reports

    Skype in Lightning

    Custom Global Actions

    Opportunity Product Selector

    Forecasting

    17

    Desktop Favorites

    Merge Records

    Field History Tracking

    Mass Actions on Related Lists

  • LEARN PREPARE ENGAGE

    The Lightning Journey for AdminsCommunicate with your users at every step of the way

    salesforce.com/lightning

    Hands-on Experience

    Lightning Badges

    Lightning Roadmap

    Winter 17 Release Notes

    Sandbox

    Admin Playground

    Lightning Readiness Check

    Preview Your Org

    Training, Marketing & Comms Plan

    Rollout Schedule

    admin.salesforce.com

    Customer Success Community

    Set up User Access

    Gap AnalysisEnjoy the Awesome!

    Visit Trailhead

    Review Features

    Analyze Your Org Turn it on!

    Use it Yourself

    Rollout Strategy

    Discuss with Admin Peers

    Set Up Access

    Team Comms

    Sample Email Campaigns

    How-To Videos

  • David Liu

    Salesforce Technical Architect @dvdkliu

  • Are you Lightning Ready?Get your Lightning Experience Readiness Check

    Assess your org for Lightning Experience readiness

    Determine which users are ready to migrate

    Know how to proceed with Lightning migration

    1-on-1 Lightning Assessments 3rd floor Moscone West

    Visit the Lightning Lookout

    Access in Setup!

  • Admins Blaze New Trails

    Lead Innovate Pioneer

  • Gillian Madill

    Admin Evangelist@gmadill

  • Boost productivity with out of the box componentsInnovate with Lightning Components

    Sumir Saini Salesforce Administrator

    20 New Standard Components

    100+ Partner Components

    Get more productive new Lightning Components in Gmail & Outlook

  • Be productive and administer from anywhere

    Innovate with Mobile

    Reset passwords

    View real-time Trust status

    Freeze users

    Edit users

    Manage permission sets

    Create