2

Sales Standards

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Sales Standards

1. Company results2. Customer Results 3. Competitive Knowledge 4. Product Knowledge 5. Sales Skills 6. Sales Activities

4

Company results

1. Total number of customers2. The number of new customers you gain in a

time3. Profit4. Cost of services per customer.

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Customer Results

1. The rate of new customer2. Total customer lost3. The rate of customers back4. Number of customers shopping in a unit time.

6

Competitive Knowledge

1. Market share of the company compared with the entire market

2. Relative market share:3. Compare the rate of growth to the increased

market share of other companies.

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Product Knowledge

1. Time to answer a request by customers2. The rate of resolution as customer satisfaction

in the call first.3. Time to talk of an average phone call

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Sales Skills

1. Number of responded calls2. Number of customers gained3. The number of customer complaints

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Sales Activities

1. Number of Calls2. Number of Appointments3. Number of Proposals