Sales Report & Payment

GUIDE TO SALES REPORT & PAYMENT

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Timeline of Sales Report & PaymentFirst 7 Days -- Receipt of Sales Report Subsequent 7 -- Dispute(kindly contact your account manager, if you

do not have an account manager, kindly fill up the form: https://sellercenter.zalora.com.my/submit_request/

Select “Sales Report” button)

Subsequent 16 Days -- After Dispute, you would receive your payment by the end of the month

Should you have anymore query, kindly contact your account manager, if you do not have an account manager, please send email to seller-support@my.zalora.com or fill up the form :https://sellercenter.zalora.com.my/submit_request/ And Select “Sales Report” button regarding sales report & payment problems

What would you receive monthly?

If you have transactions recorded in our system, you would receive:

1) Sales Report2) Invoice3) Credit Note (only certain circumstances)

If you find that the title of documents you receive do not belong to you, kindly contact your account manager. If you do not have an account manager, please send email to seller-support@my.zalora.com

Service Fee By ZaloraService Fee agreed on the contract (Example) Depending on the contract you sign: 1)Commission - Say the price you put on our website is RM 106.00 ( inclusive GST)- Before GST price would be RM 100.00 ( 6% less)- the commission agreed on contract is 25% ( this is just an example)- The commission is calculated based on before GST price : 25%* RM 100.00 = RM25.00

2) Shipping Fee- Please do not confuse this with the shipping fee paid by customer- This is the shipping fee we agreed on the contract ( for courier pick up services)- Shipping fee is RM 6 first item and RM 3 subsequent)- If a customer orders 2 items from you, eg: order number: 00000123, within this order number there

are two items. So, shipping would be RM 6 + RM 3= RM 9 for this order number

3) Cancellation Fee- If the order is cancelled because of your mistake. We would incur a eg: RM 15 / item penalty fees

depending on the cancellation fee agreed on the contract

Sales Report Sales Report summarizes all your previous month transactions. Only orders that are delivered, returned, failed delivered, or cancelled are captured in the sales report. If you do not have any transaction, you would not receive any of the documents.

Some Facts about Sales Report1) The orders captured in sales report are not based on the order date. Only

status listed above are captured in the sales report2) The payment are paid to you based on the bank account number listed on

the sales report. Please ensure the bank account provided is accurate.

For detailed calculations, please refer to next page:

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Invoice

Invoice is a statement that summarizes all the service fees that Zalora provided, namely:

I) Commission Fee (Sales –Month): Commission % we agreed in the contract II) Shipping Fee: Shipping fee for pick-up ( Please do not confuse this with the shipping fee paid by customer)III) Cancellation Fee: Zalora would charge a cancellation fee if an order was cancelled due to seller’s delay or out-of-stock mistakes IV) Return to Seller Fee (RTS): Zalora would incur charge a RTS fee if a customer returned item is sent back to seller from our warehouse.

Kindly click on the link below to download the sample invoice :

Sample Invoice

Credit NoteWhy need a Credit Note?

In Dec, we captured as delivered, we charge service fee+ GST Now, In January, customer returns in Dec Tax Invoice the orders . Hence , we issued a

credit note as a proof of refund as we previously charged in Dec Tax Invoice

Say December, we charged commission RM 25.00+GST In Jan, we issued a credit note to statethe RM 25.00 +GST refundIn sales report, we would also include it under returned columns to refund you the RM 25.00 +GST in Jan for payout.

If you receive a credit note, your tax invoice and sales report amount would be different, kindly proceed to next page for explanation.

December January

DecemberTax Invoice

January Credit Note

January Sales Report

For Payment Issues:

Please contact your account manager. If you do not have an account manager, please fill up the form:

https://sellercenter.zalora.com.my/submit_request/ Select “Sales Report Issues” button and select “Payment / Report Problems” option

Proceed To Next Page to check out details on Tax Invoice

THANK YOU

Please contact your account manager if you

have any or email to seller-support@my.zalora.com if

you do not have any.