Sales Marketing & After Sales New

8/8/2019 Sales Marketing & After Sales New

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Sales,Marketing

&Aftersales

JOBDESCRIPTIONS


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Title: Saab BioPower Project AssistantDepartment: Saab MarketingLocation: Saab GB Griffin House (Luton)

Key Responsibilities:Support the Press Officer and Product Manager in the development and UK roll out of

the Saab BioPower project (a new flex-fuel car capable of running on bioethanoland gasoline).Liaise with internal stakeholders, e.g. fleet department, marketing department and

SaabAutomobile on pricing, positioning and sales strategy of SaabBioPower.Liaise with outside agencies and stakeholders concerning the presentation and

promotion of the Saab BioPower in conjunction with other interested parties.Managing external BioPower events including displays at shows and specialist

conferences, including personal attendance at such events to illustrate theengineering and environmental credentials of this eco-friendly vehicle.

Assist in media liaison for Saab BioPower brand and products (consumer, motoring,national, specialist, regional print, e-commerce and broadcast media).

Coordination of BioPower activities at retailer level with Saab regional marketingmanagers.Coordination of competitor activity analysis.Act as first point of contact for retailers concerning BioPower sales and marketing

opportunities.Act as Saab GB taskforce coordinator, coordinating all internal Saab GB BioPower

activity.

Required Skills:

Enthusiastic self-motivated individual that thrives in a dynamic arena.

Business or marketing undergraduate with interest in the motor industry Presentable, good written and verbal communication skills

Basic mechanical understanding of cars an advantage

Interest in environmental issues also an advantage

Preferred Area of Study: Business or Marketing


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Title: Backorder Resolution ExpeditorDepartment: Materials ManagementLocation: Warehouse - Chalton House, Toddington Rd

The Department:Materials Management is the department within Vauxhall Sales Marketing andCustomer Care responsible for the Forecasting, Planning and Scheduling of parts in the

UK, Germany, Spain and Sweden, from over 1000 suppliers based in the UK, the EU andthe Far East. We control an inventory in the UK in excess of 75 000 parts worth inexcess of 40M, and contribute to the management of the overall GM European PartsInventory worth over 200M. Materials Management is responsible for achieving certainstandards of Inventory performance and parts availability in support of an overalCompany philosophy (The Vauxhall Difference), which seeks to engender CustomerEnthusiasm and make Vauxhall the class leader in its field.

The Role:The Backorder Resolution Expeditor is to develop and maintain a process to review andmonitor planner delivery promises for parts on backorder to ensure the most expedient

delivery to the customer. The Expeditor is to develop a robust strategy to improvematerial movement through the Supplier, Transport Haulier, Contract Packer and theWarehouse. The Expeditor is to review all dependent departments and keep an activefollow.

Key responsibilities: Compilation of data using PC based software (MS Excel, Access, and PowerPoint).

Expedite and follow planners to ensure best parts delivery.

Monitoring the progress in the number of customer backordered parts, order linesand age profile on a weekly basis.

Presentation of data to senior management.

Progress roadblocks with dependent departments through to resolution. Present and implement any changes to the Planning group.

Fully document procedures for operating guidelines.This will be an excellent opportunity for the student to gain an understanding of theMaterials Management supply chain processes and all its supporting functions. Theywill gain knowledge of the data gathering system, including the use of databasemanagement access/retrieval systems and will be actively involved in increasingcustomer satisfaction.

Required Skills: A good level of computer literacy is essential and candidatesshould be able to demonstrate familiarity with a variety of software, especiallyMicrosoft packages as used at Vauxhall. Knowledge of Microsoft Access would be usefuand Excel knowledge is essential.As the role requires data manipulation, Analytical, Statistical, Interpretation skills andthe ability to form opinions and take decisions are important; the ability to look at oldsituations in a fresh, original way is essential; good communication and organisationskills are essential.

Preferred area of study:Business Studies/Operations Management


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Title: Customer CareField Operations AnalystDepartment: Customer CareField OperationsLocation: Customer Care Centre, Charlton House, ToddingtoRd

The Department:

The Field Ops Industrial placement student is a member of Sales, Marketing and CustomCare organisation, reporting to the Manager of Field Operations. This person operafrom Charlton House, and the role requires occasional travel within the UK. The primacontacts for the Industrial placement student are the Regional Managers - Customer CField Operations, Corporate Customer Care Manager, and Field Operations Co-ordinator.

The Role:

The Field Operations industrial placement student will contribute to the achievement oftotal customer satisfaction / enthusiasm through his assistance in helping the CustomerCare District Managers (CCDM) carry out their roles efficiently and effectively. The

efficient execution of the placement student role depends on full availability of andeasy access to information on Retailer performance, local and national market trends,and warranty data.

Key Responsibilities:

Develop and monitor CCDM action plans to ensure appropriate Warranty spend,ensure warranty spend is monitored and enforced through Warranty AnalysisImprovement Team (WAIT).

Gather and feedback information regarding Key Performance Indicators for theCustomer Care District Managers and Corporate Customer Care Mangers (CCCM)

Ensure appropriate processes are in place to support retailer training, toolingCustomer Satisfaction Index (CSI) and Fix It Right First Time. (FRFT)

Provide regular performance feedback to the Fleet Helpdesk Team Leader, andGeneral Motors Europe (GME) management, in order to improve service levelindicators such as active cases under 20 days and acceptance rate ensuring thehighest Service level standards.

Coordinate and share best practice tips in the development of businessopportunities within the Field Operations and the Retailer business environment.

Ensure policies and procedures are appropriately communicated.

Monitor the Sales Satisfaction Survey (SSS) results with specific emphasise on FixIt Right First Time. Disseminate the information on a regional basis and share with

the team. Promote a cross-pollination of skills within the Customer Assistance Centre(CAC) and Field Operations to further advance the Customer/ Retailer experience.

Assist with the administration of the Captive Test Fleet and other ad-hocprojects on behalf of Field Operations

To ensure maximum success, the Field Ops. Industrial placement student will work as ateam member with Sales District Managers (SDM), Aftersales District Managers (ADM),Fleet Sales Managers and all departments within the European Customer Care Centre.The placement student will have the opportunity to liaise with all of the above to alignprocesses in the achievement of common goals.


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Required Skills:

Must possess good problem solving and analytical skills. Sound experience in workingwith Excel and PowerPoint software packages is preferred. Ability to demonstrate inter-personal and customer facing skills would be an advantage. The individual must becomfortable with working independently and posses good planning and organising

skills. Strong communication skills are necessary and they must be able to developgood relationships whilst working in a team. It is necessary to be self motivated andresults driven. An understanding of the motor industry would be beneficial.

Preferred Area of Study: Business/Managerial Studies with analytical/financroute.


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Title: Fleet Communications Co-ordinatorDepartment: Sales, Marketing & Aftersales Fleet SalesLocation: Corporate HQ Technical Centre (Luton)

The Department:Fleet Sales is currently the only part of the business to be responsible for the sales,

marketing and communications for both Vauxhall Motors Ltd and Saab (GB) Ltd. FleetSales is part of the Sales, Marketing and Customer Care department (SM&CC), andresponsible for new car sales to the 25-plus business sector. The Fleet Communicationsdepartment creates and controls all marketing programmes, events, new car launches,direct marketing, prospecting, websites and communications used within Fleet Sales forboth Vauxhall and Saab.

The Role:

To assist and support the Fleet Communications Manager in all related marketing andcommunication activities.

Key Responsibilities: Organising fleet photo shoots and Event organisation and support.

Research and development of marketing ideas. Competitive analysis andresearch.

Maintaining log and follow system for bulletin approval and file.

Responsible for keeping our sales team updated on events happening via theweekly communications schedule.

Website investigation, maintenance and competitive analysis.

Analysing user-chooser trends and press coverage in fleet publications.

Image request approvals and Socrates Fleet Web page updates

Fleet Publication Subscription list updates

General duties assisting the Fleet Communications Manager

The candidate should gain improved interpersonal and presentation skills. Along with agreater knowledge of fleet marketing, communication and event organisation methodsimproved analytical skills, confidence in a business environment and experience ocorporate strategies and projects

Required Skills:A strong team player with good communication skills, the ability to

meet tight deadlines, proof reading skills and work under their own initiative arenecessary. Strong IT skills and knowledge of PowerPoint is useful. A full clean drivinglicence and a willingness to travel are essential.

Preferred Area of Study: Marketing / Business or Management Studies


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Title: Fleet Market Analyst Vauxhall, Chevrolet & SaabDepartment: Sales, Marketing & Aftersales Fleet SalesLocation: Corporate HQ Technical Centre (Luton)

The Department:

Fleet Sales is currently the only part of the business to be responsible for the sales,

marketing and communications for Vauxhall Motors Ltd, Saab (GB) Ltd and ChevroletUK Ltd. Fleet Sales is part of the Sales, Marketing and Customer Care department(SM&CC), and responsible for new car and van sales to the 25-plus business sector.

The Role:

To assist and support the Fleet Sales Support Manager in daily activities providinginformation on market performance to the National Fleet Sales Manager and the fleetsales management team.


Producing monthly database reports, summarising the performance of VauxhallSaab and Chevrolet Fleet at National, Regional and Area level.

Producing monthly sales meeting charts for the Regional Fleet Sales Managers andFleet Sales Support Manager.

Liaising with the Fleet Brand team and New Business team to provide contactinformation for direct mail activity.

Providing support and analysis on the 3 day test drive programme.

Producing a weekly Stock Report.

Actively assist in managing the fleet database.

Producing monthly sales reports for the National Fleet Sales Manager and the

field fleet management team. Producing ad hoc analysis.

Presentations.

The candidate would benefit by working within a team focused on sales/customers byanalysing sales performance, prioritising customer and prospect management anddirecting business development activities.

Required Skills:Candidate must possess a high level of numeracy, analytical skillsand accuracy. Good knowledge of Windows based packages in particular Excel andAccess is preferred. An understanding of the motor industry would be beneficial.

Preferred Area of Study: Finance or Business Studies with an Analytical focus


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Title: Franchise Standards Co-ordinatorDepartment: Business Development/FranchisingSales, Marketing &Customer CareLocation: Corporate HQ - Griffin House (Luton)


Franchise Standards Compliance - To support the development and implementationof the new franchise standards measurement system currently at the early stages ofdevelopment.

Franchise Standards Reporting To develop the reporting requirements of the newFranchise standards measurement

To support the Franchise Development Operations Managers in the liaison withGeneral Motors Europe to ensure development is in line with any pan Europeansystem.

Once introduced to maintain and operate the new system to ensure reportingrequirements are meet and that the system operates effectively.

To distribute regular monthly Franchise standards reports for District Managers,Retailers and others.

To apply Quality Assurance techniques to ensure data verification and reportingquality.

To provide ad-hoc reporting and analysis for management and Field Staff providingrecommendations and interpretation on results.

To liase with the systems group, I S & S to ensure the new system, yet to bedeveloped, operates satisfactorily.

To liase with numerous parties who will be required to provide data from varioussources to ensure a timely and up to date collation of information occurs in line withthe schedules that will be established.

Distributor and Repairer Agreements To provide assistance on the recontracting ofnew Distributor and Repairer Agreements following legislative changes.

To support the Franchise Operations Development Manager.The student will develop an understanding of the functions and workings of a majomultinational company. Will acquire an understanding and knowledge of working in abusiness environment, by developing inter-departmental contacts at all staff levels andusing business systems. Will acquire an understanding of the Vauxhall franchise, andhow the company and the franchise inter-relate.

Required Skills: A hard working, enthusiastic and reliable individual with acustomer focused attitude. Self motivated with the desire to take on responsibility,

showing initiative and working with the minimum of supervision. Strong numerical skillswith an enquiring mind and the ability to absorb comprehensive statistics andaccurately carry out detailed analysis. A good team player, who is able to communicatearticulately and effectively with all levels of management. Computer literate in alMicrosoft Office applications and a willingness to learn to use Vauxhall-specific systemsThe ability to work under pressure and produce quality work by specified deadlines witha high level of attention to detail and accuracy. An organised and flexible approach towork, being able to manage several projects of above average complexity at the sametime. A full U.K Driving License is essential.

Preferred Area of Study: Business Studies, Economics, Statistics and Mathematics.


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Title: Group Inventory AnalystDepartment: Materials ManagementLocation: Warehouse - Chalton House, Toddington Rd

The Department:

Materials Management is the department within Vauxhall Sales Marketing and

Customer Care responsible for the Forecasting, Planning and Scheduling of parts in theUK, Germany and Spain, from over 1000 suppliers based in the UK, the EU and the FarEast. We control an inventory in the UK in excess of 75 000 parts worth in excess of40M, and contribute to the management of the overall GM European Parts Inventoryworth over 200M

Materials Management is responsible for achieving certain standards of Inventoryperformance in support of an overall Company philosophy (The Vauxhall D!fference)which seeks to engender Customer Enthusiasm and make Vauxhall the class leader inits field.

The Role:The role of an Inventory Analyst involves providing an analytical service to SenioManagement to assist in both the day-to-day operation and the long-term strategicplanning of the inventory.The Retail Inventory Management (RIM) Group is responsible for assisting and advisingVauxhall Retailers in the management of their Parts Inventories through various meansWe have recently installed a new Automated Parts Replenishment system (RAPIER) thatinvolves joint management of Retailer inventories and takes our service to our Retailersto a new level. We are actively involved in inducting new retailers to this system.

The role of Inventory Analyst will involve supporting Retailers on the new system

including the management of their inventories, and providing an analytical informationservice to Senior Management.

Key responsibilities:

Participation in the day-to-day operations, involving the measurement of Retailerand Vauxhall operational performance versus various Key Performance Indicators,including Availability, Inventory Levels, Stock Turnover Ratio and Back Order Rates.

Compilation of statistical data and information on a daily, weekly and monthlybasis using PC based software (MS Excel, Access, Powerpoint).

Analysis and Interpretation of the gathered data to forecast trends and

possibilities;formulation of Action Plans to take advantage of forecasts or make necessarycorrective steps.

The induction of new Retailers onto the RAPIER system this may involve Retailervisits plus day-to-day support as part of a help desk function.

Preparation of presentations on various subjects as required; regularcommunication of statistical information to Senior and Middle Management.

This will be an excellent opportunity for the student to gain an understanding of theMaterials Management and Retailer Inventory Management processes and all itssupporting functions. They will gain knowledge of the data gathering system, including


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the use of database management access/retrieval systems and the quick and effectiveretrieval of data.

Required Skills:

A good level of computer literacy is essential and candidates should be able todemonstrate familiarity with a variety of software, especially Microsoft packages asused at Vauxhall. Knowledge of Microsoft Access would be useful and Excel knowledgeis essential.As the role requires data manipulation, Analytical, Statistical, Interpretation skills andthe ability to form opinions and take decisions are important; the ability to look at oldsituations in a fresh, original way would be an advantage; communication andorganisation skills are required.

Preferred area of study:Business Studies/Operations Management.


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Title: Marketing Programmes SpecialistDepartment: Marketing ProgrammesLocation: Corporate HQ Griffin House (Luton)

The Department:

The Marketing Programmes team is responsible for developing and communicating

Vauxhalls customer facing Offers and Retailer Sales Incentives. Specific programmesthat fall within the teams remit include Finance and Insurance Offers, Motability, GMCard, Partners and Associates, and Military and Diplomatic Sales. Criticallymeasurement of programme effectiveness also forms part of the groups activity.

Key Responsibilities:Tactical Programme

Provision of marketing analysis to support the Marketing Programmes Managers.

Weekly reviews of competitive offers, advertising, content, and communications mix.

Present information including a summary of changes each week to the team

Proactively advise Programme managers on potential improvements based on

competitor knowledge Monitoring of Customer Programme updates Cars and Vans

Ensure all Vauxhall and competitor programme updates are captured on the TacticalProgrammes History File, Establish required delivery deadlines from internalcustomers

Monthly mystery shops of competitor dealerships to establish best and worstpractice

Present back to team on findings

Fully document procedures for clear effective handover

Programme Effectiveness

Assist in the collation of data and analysis required for the completion of MarketingProgrammes Effectiveness Studies.

Involves gathering historical Marketing Programme Customer Offers, and developingcustomer and retailer surveys.

Assisting with general day to day enquiries and administration.

FORCE

Analysis of monthly FORCE (retailer demonstrator and service loan vehicles) data toproduce District reports detailing the vehicles fleeted at each Retailer, andhighlighting Retailers who are not meeting the minimum requirements of the FORCEProgramme.

Production of monthly reports for the Vauxhall Field team as well as senior VauxhalManagement on programme performance.

Proposal of debits for non-compliance to standards.

Dealing with requests for information re. Demo vehicle locations, e.g. a Zafira Club inManchester.

Handling queries from internal and external customers.

Ad hoc analysis as required.

Budget and Invoices


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Control of all invoices for the department. Monitoring the financial transactions withVauxhall Finance (General Motors Acceptance Corporation) and other suppliers tothe Marketing Programmes Dept

Includes control and management of the full invoice approval process anddocumentation of all invoices applicable to the Tactical and Strategic Programmes.

As a result of the placement the student will have increased confidence in themselves

and also their ability to complete work on time and in a professional manner. Thestudent will also have experience of working in a very dynamic environment that willhelp them to gain a view of the reality of marketing as a comparison to the theoriesstudied at university. The individual will gain experience of working in a highlysuccessful team and becoming an integral member of this team.

Required Skills:

Good communication and numerical skills are essential.The ability to work well both in a team situation, and also unsupervised.The individual must also be highly organised and be able to learn new things quickly.A current driving licence is essential.An intermediate knowledge of Microsoft Office is required as further training can beprovided.

Preferred Area of Study: Marketing or Business Management


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Title: Motors Holding Projects & SupportDepartment: Motors Holding Sales, Marketing &AftersalesLocation: Corporate HQ -Griffin House (Luton)

The Department:

Motors Holding is General Motors venture capital investment programme which assiststalented entrepreneurs by providing financial and technical support. The programmealso ensures strategic site representation for Vauxhall, Saab, Chevrolet and Opel andinvolves the acquisition and occasional divestment of dealerships throughout the UKand Ireland. We have investments in companies ranging in size from 5m annuaturnover to 280m and act as chairman, director, company director and advisor thusplaying an active role in the management of the businesses. It is a very different anddynamic environment in which to work so the candidate should be able to absorb newand complex information and situations and have sufficient enthusiasm and skills totake on a wide variety of tasks.

The Role:

The undergraduate will be required to participate in mutually agreed projects. The roenables the candidate to offer a significant contribution to departmental goals. Thsuccessful candidate will endeavour to continue the good relationship between the MRetailers and Motors Holding staff through regular contact with the Managing Directoand their staff at the retailer companies. This will allow the applicant to gain excelleexperience of the issues facing both large and small organisations (GM and thdealerships).


Assist in the preparation of consolidated monthly accounts for the portfolio.

Act as secondary point of central contact for the department.

Plan and co-ordinate new projects to be undertaken within the department.

Prepare portfolio statistics and slides for half yearly business review meetingsattended by senior GM Management, the MH Retailer Managing Directors and keysuppliers.

High level six monthly performance reviews for the portfolio.

Manage databases and the provision of information to help MH field staff in both

their day-to-day tasks and to aid decision-making. Quarterly budget variance reviews for some retailers.

Attend on site during acquisitions / divestments to assist the MH Staff leading thetransaction.

Required Skills:

The candidate should have the ability to gather statistical information from variousareas of the company and be IT literate, preferably with Microsoft Excel, Word andPowerPoint. They should be able to communicate effectively with all levels of

management within Vauxhall and to forge relationships with the Managing Directors


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Title: Relationship Marketing Assistant - Website

Department: Relationship Marketing Team, SMALocation: Corporate HQ Griffin House (Luton)

The Department:

The undergraduate will report to the Website Manager.

The Role:Vauxhall.co.uk is the largest Auto Manufacturer website in the UK, in terms offunctionality and visitor numbers (currently around 8million per year). It is a keycontact point with customers, aiding in the enhancement of their opinion of the brand,as well as being a tool to show them the best Vauxhall for their needs.

The RM assistant is responsible for ensuring that Vauxhall.co.uk is an accurate and up-to-date reflection of the Brand, and plays a key role in developing the site. The roleinvolves assisting with all aspects of online communication undertaken by Vauxhall,

such as ensuring valid web content, data accuracy, and customer usability. Theundergraduate will be expected to liaise with numerous Vauxhall internal departments,as well as specialist external agencies handling direct marketing and promotionactivities.

Key Responsibilities: Assisting the Website Manager in ensuring that content on www.vauxhall.co.uk and

related sites is always up to date, valid and complete.

Updating content on the Sales, Marketing and Aftersales section of the Vauxhallinternal intranet Socrates.

Project managing some creative online projects for the website. Identifying, evaluating and implementing new media opportunities.

Recording and monitoring the status of the New Media budget.

Commenting upon and distributing the monthly website statistics report.

Managing the printing and distribution of Vauxhalls various enthusiast magazines;the undergraduate will be the contact at Vauxhall for the editors of thesepublications.

Liaising with the Online VIP (Vauxhall Internet Price) team.

Completing ad hoc new media projects.

The student will develop a sound understanding of below-the-line Marketing activities

and how they relate to the overall group marketing activity and Brand Managementfunction. An appreciation of the role of specialist external agencies in developing andimplementing communications strategies will also be created. This learning will becoupled with an overall awareness of working in the business environment of a majormultinational company.

Required Skills:

A hard working, enthusiastic and reliable individual.

Self-motivated, able to work on own initiative, with the desire to take on responsibility

A proactive attitude.
http://www.vauxhall.co.uk/http://www.vauxhall.co.uk/


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Computer literate in all Microsoft Office applications.

A high level of attention to detail and accuracy.

Willingness to learn to use any appropriate Vauxhall specific systems.

Good communication skills, with the ability to communicate at all levels bothinternally at Vauxhall and with external companies.

A good team player, able to work under pressure to produce accurate work.

Willingness to spend a little time travelling with Vauxhall staff to visit Agencies orRetailers, in order to gain some appreciation of the environment at the sharp sellingend.

Willingness to attend appropriate internal and external training courses to furtherdevelop skills, understanding and knowledge.

An organised and flexible approach to work, being able to manage several projects atany one time.

An understanding of the Internet and good communication skills.

A basic level of technical knowledge would be preferable.

A current driving licence would be advantage.

Preferred Area of Study: Business Studies and / or Marketing.


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Title: Retail Operations Sales Support AnalystDepartment: Retail OperationsLocation: Tech Centre (Luton)

The Department:

The Retail Sales department is responsible for Vauxhalls sales activity with theVauxhall Retailer Network. This is a target related department with overalresponsibility for Retailers ability to sell new cars and vans at the maximum sales levelspossible, together with the setting and monitoring of volume sales support levels. Ourcustomers are the Retail Sales field team and the National Retailer network.

The Role:

As Retail Operations Sales Support Analyst and co-ordinator your main role will be tosupport the activities of the Sales Development Manager together with supporting andworking as part of the Field Support Coordinator (FSC) team.


Liase with the Sales Development Manager and FSCs to share tasks and provideRetail Sales Management with the information requested.

Group deal administration and analysis in conjunction with the SalesDevelopment Manager.

Monitor Sales process control levels at Retailers by Sales District Managerrequest.

Control, and develop the Showroom Traffic Monitor programme.

Co-ordinate competitive activity and margin levels.

Students undertaking this placement role should expect to gain hands on experience inmanaging a variety of concurrent projects. The projects will involve communication withinternal customers and liaison with external suppliers and agencies. Students shouldgain a thorough appreciation of how IT can be used for strategic advantage in a salesand marketing environment. There will also be the opportunity to learn key commercialskills in assessing profit and loss scenarios.

Required Skills:

Communication, Planning and Organising, Teamwork, Computer Literacy, AnalyticalAbility, Initiative, Customer Focus and Adaptability.

Preferred Area Of Study:Business/Management Studies or Marketing.


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Title: Retail Training and CSI Projects & SupportDepartment: RND Sales, Marketing & AftersalesLocation: Corporate HQ -Griffin House (Luton)

The Department:The GM Academy is the training operation that delivers all retail training across GeneraMotors Europe for the SAAB, Opel, Vauxhall and Chevrolet brands. The GMUK and

Ireland part of the operation runs from the training centre at Griffin House andmanagement responsibility falls within Retail Network Development. The Academyaims to deliver in excess of 20,000 participant days of training per annum. The functionis also responsible for the effective management of key customer relationshipprogrammes such as the Customer Satisfaction Index, Retailer Satisfaction Survey andMystery Shop programmes.

The Role:The undergraduate will be required to participate in mutually agreed projecThe role enables the candidate to offer a significant contribution to departmental goaThe successful candidate will manage key areas of the customer survey programmes awill have opportunities to work on projects aimed at integrating the results coming out

customer surveys into training development.Key Responsibilities:

Taking direction from the Retailer Relationships GMUKI Manager

Taking direction from the Training Projects Manager

Manage the quarterly process related to CSI and RSS reporting

Update quarterly reports related to CSI and RSS covering GMUK and Irelandbrands

Analysis of Retailer CSI performance and training activity

Manage Retailer enquiries related to the CSI programme

Maintain function scorecard using data from various systems

Integrate wholesale standards performance into training activity Obtain benchmarking information related to competitor training and CSI activities

Maintain the people standards process for each measurement period

Support the activities of the Retailer Relationships Manager, GMUKI

Support the activities of the Training Projects manager

Required Skills: The candidate should have the ability to gather statisticainformation from various areas of the company and be IT literate, preferably withMicrosoft Excel, Word and PowerPoint. They should be able to communicate effectivelywith all levels of management within GMUK and Ireland. It is important to be self-motivated with the desire to take on responsibility and identify potential projects by

showing initiative and working with the minimum of supervision. The candidate willhave strong numerical skills with an enquiring mind and the ability to absorbcomprehensive statistics and carry out detailed analysis. Because of the nature of thedepartment, the ability to work under pressure and produce quality work by givendeadlines is essential. There should be an organised but flexible approach to work, withthe ability to manage projects at the same time as responding to ad hoc andsometimes, urgent requests.

Preferred Area of Study: Business Studies (statistics and market reseadesirable)


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Title: Sales & Standards AnalystDepartment: Retail Network DevelopmentLocation: Corporate HQ -Griffin House (Luton)

The Department:The Customer & Retail Network development department oversees European RetailOperations and the Dealer Network. It aims to provide a consistent dealer/customerexperience across brands and channels and to promote brand networking anddevelopment. The department also has the responsibility for multi-brand Sales andAftersales retailer training infrastructure.

The Role:Basic Functions: To provide effective Standards analysis and reports to the National Sales Companies

(NSCs) and GME management

To assist in the roll-out of the Sales reporting tools and the European reportingmodule

Key Responsibilities: To maintain the GME Dealer Network count reports with accurate data sourced from

the NSCs bi-annually and collate and distribute the information in a timely manner.

To analyse standards compliance, develop reports and communicate the key actionpoints to the NSCs and Clusters to assist in highlighting the areas for improvementacross all markets and GME brands.

Track and assist the implementation of standards changes in an organised andretailer focussed manner.

To assist in the management of the roll-out of the sales reporting tools and inclusionof sales targets in a consistent manner across the GME brands.

Update Key Performance Indicators for RND Business Plan. To provide ad-hoc assistance to the Mgr Network Structure Mgr and other members

of the RND Team as required.

Frequently provide information to contacts up to Unclassified (Director) levels,internally.

Ensure efficient running of GME programmes through frequent contact with agencystaff.

Retain frequent contact with Vauxhall Retailer managers and staff to provide &acquireinformation.

Required Skills: Proven analytical skills and high level of computer literacy in all Microsoft Office

applications, particularly Excel and PowerPoint

Good communication & presentation skills and the ability to work to a high level ofdetail & accuracy.

Preferred Area of Study: Business Studies (an IT element desirable)


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Title: Marketing SpecialistDepartment: Aftersales MarketingLocation: Corporate HQ Griffin House (Luton)

The Role:

The role of the Marketing Specialist would be to work alongside the Aftersales

Marketing Programme Managers, helping to manage campaigns, and to assist inproviding developmental research and performance information relating to variousMarketing Programmes.


To work as required on all GM UK brands Vauxhall, Saab, Chevrolet and Opel Ireland

Assisting in the research and development of marketing programmes throughconsultation with internal departments and external suppliers including beingresponsible for the coordination and promotion of key Vauxhall Aftersalesprogrammes.

Liaison with Marketing Agencies assisting in the production of relevant MarketingProgramme material

Provide Marketing programme updates & sales analysis to the field team andretailers where necessary

Assist the Retail Support Centre and retailers with programme related customerqueries

Sales analysis of the service channel performance at HQ and retailer level

Competitive analysis in service channel of other manufacturers/outlets

To work with the Aftersales Communications Manager in the development ocommunication material for the service channel. . This will involve liaising with thecommunication/advertising agencies in maintaining budget control for the AftersalesCommunication, Accounts, Materials, etc for service

To assist as required in the implementation of service channel programmes andobtaining necessary approvals per GM processes

To ensure field teams are fully briefed on marketing programmes

Writing dealer communication articles and marketing releases detailing servicesavailable

The Marketing Specialist will gain an understanding of promoting After Market productsand services in the automotive industry.

Required Skills:

Good computing skills preferably including Excel, Word, PowerPoint & Access. Goodcommunication skills - oral and written. A dynamic individual, who is self-motivatedand capable of working under his or her own initiative. Good analytical andinterpersonal skills and the ability to perform as part of a team. Ability to work withindividuals at all levels. A full current UK Driving License is essential.

Preferred area of study:Business/Management Studies or Marketing.


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Title: Warranty & Retailer AnalystDepartment: Retailer Administration (Warranty)Location: European Customer Care Centre Chalton House,

Toddington Rd

The Department:

Retailer Administration is based within the European Customer Care Centre on theoutskirts of Luton. The department is responsible for the running of the Vauxhall, OpeIreland and SAAB GB Warranty systems, which involves providing system andinformation support to Vauxhall Retailers and internal customers.

The Role:The position involves, working in conjunction with the Retailer Administration Groupassisting in the provision of the warranty support to Vauxhall, Opel Ireland and SAAB GBRetailers.

Key Responsibilities: Preparation and distribution of Retailer Warranty Analysis and Retailerperformance overview reports, charts and performance statistics.

Assisting in the co-ordination and systems support of Retailer WarrantyMonitoring, which involves communication with Business Development Managers,Aftersales District Managers, relevant systems groups & other information sources.

Preparation of presentations for various monthly management meetings.

Provide systems support for the AA Roadside Assistance performance monitoring.

Collating and preparing Retailer information for district meetings.

Monitoring and preparing the teams monthly performance targets.

Supervise/manage the training, development & workload of work experience

students. Other ad hoc studies as required.

The undergraduate should hope to gain a good understanding of the Warranty systemat Vauxhall Motors, Opel Ireland and SAAB GB and how the European Customer CareCentre is structured. Additionally, they will develop good office expertise, proficientcomputer knowledge, and valuable communication skills. Along with a realistic insightinto how a large company operates. There is also the opportunity to spend some timeat a Franchised Retailer, giving a beneficial insight into Vauxhall Motors Retail Network.

Required Skills:Good numerical, communication and organisational skills are anabsolute requirement. Sound computer literacy is essential, however training onVauxhall specific programmes and databases will be provided. It is important to be aresponsible and trusted team player and also have a flexible open-minded approach.

Preferred Area of Study: Finance or Business Studies with an Analytical focus.


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Title: Marketing UndergraduateDepartment: MarketingLocation: Chevrolet, Luton

The Role:

To provide back up and support to members of the head office marketing team and the

field marketing team.Represent the marketing function and react to requests from internal and externalcustomers (other head office departments and retailers)Basic Functions include:

General administration

Competitor monitoring

Internal and external customer assistance

Assistance of marketing projects (tactical programmes / product launches / aboveand below the line campaigns)


Primary Responsibilities Use Thomson Intermedia media monitoring to produce routine reports on Chevrolet

retailer activity and key competitors. Provide ad-hoc reports as requested

Manage the Purchase Order system on behalf of the department

Collate quarterly marketing plans from the Regional Marketing Managers andprovide overall management summary

Proof reading of marketing communications materials (website, DM, advertising,point of sale, internal communication)

Monitor competitors websites

Provide monthly retailer co-op support report

Provide help and support to retailers with any marketing queries they may have

Be involved in development of new advertising to promote Chevrolet and the retailoffer

Assist in outdoor events to promote Chevrolets out of showroom activities andinvolvement in World Touring Car Championships

Required Skills:Good computing skills preferably including Excel, Word, PowerPoint & Access. Goodcommunication skills - oral and written. A dynamic individual, who is self-motivated andcapable of working under his or her own initiative. Good analytical and interpersonalskills and the ability to perform as part of a team. Ability to work with individuals at alllevels.

Preferred Area of Study: Marketing / Business Studies


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Title: Sales and Business Management AssistantDepartment: Sales OperationsLocation: Chevrolet, Luton

The Role:

Efficiently gather and analyse data required by Head Office.

Support Sales Operations Manager in all daily activities.

Perform mini sales related projects as required i.e. introduce a Retailer Mystery ShopProgramme.

Visit Retailers with the Field Team on an Ad Hoc basis.


1) Ensure good knowledge of product and marketing information.

2) Manage feedback and sales data analysis reporting to ensure management team arefully appraised of all market/field feedback.

3) Collate reports required by Sales Operations Manager.4) Help to develop standard tools/information to support the Field and Head Office

Team.5) Cover for colleagues in the Sales Operations Team as required.6) Act as a support role for the Sales Operations Manager, including:

a) External and internal meetings.b) Analyse and interpret customer satisfaction surveys.c) Produce monthly financial data reports.d) Assist in the development, co-ordination of the retailer balanced scorecard.

Required Skills:

Must be enthusiastic with a strong interest of understanding the motor industry

Good standard of literacy and numeracy.

Good Communication and negotiation skills

Good Standard of ability with Microsoft Products to enable detailed analysis of largedata sources and to be able to produce reports / presentations

Team Player

Good administrative and organisational skills

Preferred Area of Study: Business Studies


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Title: Marketing Programmes SpecialistDepartment: Marketing ProgrammesLocation: Saab GB Griffin House (Luton)

The Department:

The Marketing Programme Specialist, reporting to the Marketing Programmes Manager

within the Saab Sales Operations Team is responsible for supporting the Retail andFleet Sales activities of the organisation to enable the maximisation of Saabs salessuccess. Specific responsibilities that fall within the teams remit include customerfacing Offers and Retailer Sales Incentives, Finance and Contract Hire Offers, Motability,Business to Business Sales, GM Card, Partners and Associates, and Military andDiplomatic Sales. Critically, measurement of programme effectiveness also forms partof the groups activity.


Tactical Programme

Provision of marketing analysis to support the Marketing Programme Managers. Weekly reviews of competitive offers, advertising, content, and communications mix.

Present information including a summary of changes each week to the team

Proactively advise National Sales Manager, Fleet Co-ordination Manager & MarketingProgrammes Manager on potential improvements based on competitor knowledge

Monitoring of Customer Programme updates

Mystery shops of competitor dealerships to establish best and worst practice &present back to team on findings


Provision of retailer performance monitoring system demonstrating sales

effectivenessProgramme Effectiveness

Assist in the collation of data and analysis required for the completion of MarketingProgrammes Effectiveness Studies.

Involves gathering historical Marketing Programme Customer Offers, and developingcustomer and retailer surveys.

Assisting with general day to day enquiries and administration.

Retailer Demonstrator Programme

Analysis of monthly FORCE demonstrator data to produce reports detailing the

vehicles fleeted at each Retailer, and highlighting Retailers who are not meeting theminimum requirements of the Retailer Demonstrator Programme.

Production of monthly reports for the Saab Field team as well as senior Managementon programme performance.

Handling queries from internal and external customers.

Ad hoc analysis as required.


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As a result of the placement the student will have increased confidence in themselvesand also their ability to complete work on time and in a professional manner. Thestudent will also have experience of working in a very dynamic environment that willhelp them to gain a view of the reality of marketing as a comparison to the theoriesstudied at university. The individual will gain experience of working in a highlysuccessful team and becoming an integral member of this team.

Required Skills:Good communication and numerical skills are essential.The ability to work well both in a Team situation, and also unsupervised.The individual must also be highly organised and be able to learn new things quickly.A current driving licence is essential.An intermediate knowledge of Microsoft Office is required as further training can beprovided.



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Title: Sales Operations SpecialistDepartment: Sales OperationsLocation: Saab GB Griffin House (Luton)

The Department:

The Sales Specialist, reporting to the Marketing Programmes Manager, within the Saab

Sales Operations Team is responsible for supporting the Retail and Fleet activities ofthe organisation to enable the maximisation of Saabs sales success. Responsibilitiesthat fall within the teams remit are the provision of support activities to Saab Retailersand the Saab Retail and Fleet Sales Field-forces who cover the @90 Saab Retailerscovering the UK and Northern Ireland. Also covered within the remit is the co-ordinationof operational activities with the Saab Importership covering Ireland.

Key Responsibilities: Support on projects for the National Sales Manager, Fleet Development Manager and

Marketing Programmes Manager

Provision of sales and marketing analysis

Weekly reviews of competitive offers, advertising, content, and communications mixand presentation of information including a summary of changes each week to theteam

Monitoring of Retailer based Retail Sales improvement activities

Co-ordination of Mystery shop programme to establish best and worst practice &present back to team on findings


Close working with Saab Regional Manager Field-force to support their activities inorder to maximise Retailers performance

Close working with Fleet Development Manager and Fleet Administration Manager todetermine and develop operational processes to optimise our support to the Saab

Fleet Specialist Retailer network and the Saab Fleet Sales Field-forceAs a result of the placement the student will have increased confidence in themselvesand also their ability to complete work on time and in a professional manner. Thestudent will also have experience of working in a very dynamic environment that willhelp them to gain a view of the reality of sales and marketing as a comparison to thetheories studied at university. The individual will gain experience of working in a highlysuccessful team and becoming an integral member of this team.

Required Skills:Good communication and numerical skills are essential.The ability to work well both in a Team situation, and also unsupervised.The individual must also be highly organised and be able to learn new things quickly.

A current driving licence is essential.An intermediate knowledge of Microsoft Office is required as further training can beprovided.



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Title: Marketing SpecialistDepartment: MarketingLocation: Griffin House, Luton

The Role:

The Marketing Specialist reports jointly to the Marketing Communications Manager andthe Product Manager within the Saab Marketing Team.

Key Responsibilities:Co-ordination of the CY07 marketing plan, including:

Assisting in preparation of the main CY planning document

Attending agency briefing sessions as required

Liaising with agencies to answer questions and track progress on any specificdeliverables

Assisting with preparing briefs for forthcoming marketing programmes or

campaigns

Assist in development and delivery of QRM programmes and materials,including:

Prepare QRM materials for meetings

Track approvals for tactical and promotional material and liaise with agencies asrequired

Assist with delivery of CRM programmes and materials. Including:

Monitor performance of lead tracking and develop actions to optimise as appropriate

Maintain day to day relationship with Customer Interaction Centre and pro-activelyaddress issues that arise

Assist with the development and implementation of product plans, including:

Analysis of market data to analyse trends and benchmark versus competitors

Assist in requesting and tracking homologation data including MVRIS codes &insurance groups

The Marketing Specialist will gain an understanding of all Marketing activity related toAbove and Below the line activity, as well as Dealer Marketing.

Required Skills: Good computing skills preferably including Excel, Word &PowerPoint. Good communication skills - oral and written. A dynamic individual, whois self-motivated and capable of working under his or her own initiative. Goodanalytical and interpersonal skills and the ability to perform as part of a team. Abilityto work with individuals at all levels. A full current UK Driving License is essential.As a result of the placement the student will have increased confidence in themselvesand also their ability to complete work on time and in a professional manner. Thestudent will also have experience of working in a very dynamic environment that willhelp them to gain a view of the reality of marketing as a comparison to the theoriesstudied at university. The individual will gain experience of working in a highlysuccessful team and becoming an integral member of this team.


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Title: Business Development SupportDepartment: Business DevelopmentLocation: Millbrook

The department:

Business Development is a key function within Millbrook Engineering. Our fouccs is onbuilding new client relationships whilst sustaining current ones. This is key to Millbrookrunning effectively. Our aim is to highlight Millbrook as the most effective testvalidation centre in Europe to all potential clients.


Competitor Studies: Research and analyse data available from public sources (eginternet, brochures) and solicit input from relevant MBK Staff to maintain analysis ofkey competitors. Present updated data to Sales Council.

New Business Opportunities: Work with Business Development Managers toidentify, research and analyse market trends. Identify opportunities and assesspotential. Develop strategy to maximize sales opportunities.

Business Development: Prepare and present Millbrook materials to potential clients.Develop a prospect into a sale. Liaise with clients during the work programme. Reviewand assess customer satisfaction at conclusion of programme.

Required Skills:

Excellent communication and customer facing skillsA good understanding of business issues and environemntAbility to use their initiative and to problem solve

Preferred Area of Study:

Business Studies/ Marketing

Sales Marketing & After Sales New

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