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The company

Authorised Maruti Suzuki Car Dealer in Mumbai,Pune, Kolhapur, Goa and Kerala.

Sai Service Station Limited incorporated on 9th

August 1985, as a Private Limited Company. The dealership operations is spread over the states

of Maharashtra, Goa, Kerala and Andhra Pradesh,

run by Professional Managers ably assisted by over3,250 qualified and committed personnel.

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MISSION

It is our endeavor to CREATE CUSTOMERS FOR LIFEand this honour indicates that we are well on the

path in achieving the same and we look forward to

your continuous support and guidance towards thismission.

AWARDS

Sai Service has been awarded Bloomberg UTVAutocar Award 2012 for the Best Customer Service

Experience. among all automobile dealers in India.

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Customer service

Vehicle pick & drop

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Clean Waiting Area

To foster a clean and

friendly ambience of

the customer lounge

where the customer

will spend the timecomfortably.

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Complete all of the work requested

To ensure that the jobsdemanded by the

customer fully

attended as informedto the service advisor

opening of the job

card.

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Reasonable time for servicing

To ensure that thecustomer is

informed of

reasonable time

period for vehicle

service/ repair,

while opening job

card

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Maruti On-ROAD

Service

To provide the required

assistance forbreakdown vehicles

through Maruti On-road

Service(MOS)

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Other objectives of customer service.

Vehicle returned clean

To ensure that the customers vehicle is returned in an absolutelyclean condition with respect to the interior/exterior/ underbodyand engine room side, after service/repairs carried out by theworkshop.

Workshop Open On Weekend, Late hours And Night Shift Awareness to the customer about convenient working hours &

days

Greeting Customers On birthday And Wedding Anniversary:

Focused Customer Meet:

To obtain first hand feedback from the customers on theservices provided by the workshop and build long term customerrelationship.

Notify for service due- service reminders

Reasonable charges for servicing

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Policies1.Norms for the workshops

infrastructure need to be followed

as per corporate identity manualfor dealers (part no.

99200M00021-74E) and for MASSs

(part no. 99200M00031-74E)

2.Customers facilities available in

workshop has high impact on

customers satisfaction.This has

been circulated through circularno.10, 2009. Customers facilities

available in workshop should meet

the norms as per CI manual

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5s Methodology at SAI Service

5s is a method of organizing a work place and maintainingstandards at the work place.

5s motivates workshop staff, improves safety efficiency and productivity of the workshop.

5s ensures that only those item's are kept at the workplace whichare required,and these items are place at a proper location in aproper quantity in cleaned condition.

5s stand's for five Japanese word whose applications has beenproven to be very successful to improve the system in theworkshop the five Japanese word's and their meaning's are:

1.Seiri-Sorting 2.Seiton-systematic arrangement

3.Seiso-cleaning

4.Seiketsu-standardisation

5.Shitsuke-Sustaining the discipline

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Service personnelsThe employees are stated to do the following for

better customer service

Explanation of work prior to service

Objective: To get customer approval for the

service to be carried out on the vehicle and toensure smooth transaction during the serviceprocess.

Service Personnel Neatly Dressed

To identify workshop personnel easily bycustomers.

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Service standards

To ensure that

the customer is

a tended to

within areasonable time

after his/her

arrival at theworkshop.

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Conclusion Sai service is a number no.1 dealer of Maruti car .After analyzing the company it

can be concluded that most of the customer prefer Sai Service for buying cars. Sai service has been given standard ISO 9002 ,i.e Indian standard organization .

Sai Service has different branches in India such as Mumbai ,pune, goa,

The Sai service group is an automobile group company authorized to sell Maruti

Suzuki vehicles with an extensive networkof car showrooms and service centres in

Mumbai ,Goa, Kolkata ,Kolhapur ,Hyderabad ,Kerala

.Sai service groupspecializes in selling new Maruti Suzuki cars ,pre-owned cars,

Genuine Maruti spares and offers state of art service facilities .They guarantee their

customers absolute peace of mind.

They ensure that customer do not feel any inconvenience when they have given the

car for servicing so the company provides replacement car to be used till the car is

being serviced.

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They provide on -road service to customer if there

any break down of car on road through maruti on-

road service.

The workshops are open on weekend late hours

and night shift to serve to customers.

They remind customers about their due date ofservice .

They also do followup of customers who have

not visited during one year. They charge less prices

than other dealers.

They try their level best to provide satisfaction to

customers.

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