SAI-QAC-PRO-302008-03

ORIGINATING COMPANY:

SAIPEM S.P.A.

DOCUMENT NUMBER:

SAI-QAC-PRO-302008

PROJECT:

South Stream Offshore Pipeline Project WP3

CONTRACT DESCRIPTION:

Line One Offshore Pipeline installation

CONTRACTORS JOB NO:

033751 COMPANY Release Status:

CODE - 1 SHEET NO.

1 of 11

DOCUMENT TITLE: Preventive Action Request Procedure

03 22.04.2014 AFC Issue For Construction F. Settipani D. Parrino R. Picione M. Pulici SSTTBV

02 28.01.2014 AFC Issue For Construction F. Settipani D. Parrino R. Picione M. Pulici -

01 29.11.2013 IFA Issue For Approval F. Settipani D. Parrino R. Picione M. Pulici -

REV DATE REASON FOR ISSUE PREPARED CHECKED INTERNAL APPROVAL

PROJECT APPROVAL COMPANY

Document No.: SAI-QAC-PRO-302008

REVISION RECORD SHEET

Revision Description Page No.(s)

01 IFA - Issued for Approval 11

02 AFC - Issued for Construction 11

03 AFC - Issued for Construction (revision to align the document to the WP3 contract award)

1, 3, 4, 5, 7, 8, 9, 10, 11

Preventive Action Request Procedure Page : 2 of 11


INDEX

1 INTRODUCTION 4 1.1 SCOPE AND PURPOSE 4 1.2 DEFINITIONS & ABBREVIATIONS 4

2 REFERENCES 5 2.1 COMPANY DOCUMENTS 5 2.2 CONTRACTOR PROJECT DOCUMENTS 5 2.3 CONTRACTOR SYSTEM DOCUMENTS 5 2.4 APPLICABLE CODES AND STANDARDS 5

3 RESPONSIBILITIES 6 3.1 PROJECT RESPONSIBILITIES 6 3.2 OTHER RESPONSIBILITIES 6

4 ACTIVITIES DESCRIPTION 7 4.1 PREVENTIVE ACTIONS AND IMPROVEMENT ACTIONS POINTING OUT 7 4.2 FOLLOW-UP AND PA/IA ANALYSIS 7 4.3 ACHIEVING OF THE ESTABLISHED TARGET 7 4.4 UNSUCCESSFUL ACHIEVING OF THE ESTABLISHED TARGET 8 4.5 EFFECTIVENESS ASSESSMENT 8 4.6 QUALITY RECORDS 8

5 APPENDIXES & ANNEXES 9 5.1 ANNEXES 9 ANNEX 1 PREVENTIVE / IMPROVEMENT ACTION REQUEST

FORM (033751-QUAL-003) 10 ANNEX 2 PREVENTIVE / IMPROVEMENT ACTION REQUEST STATUS LOG

FORM (033751-QUAL-004) 11



1 INTRODUCTION

1.1 SCOPE AND PURPOSE

This Project Procedure defines responsibilities and operating methods to identify and manage Preventive Actions (PA), after the pointing out of a potential deficiency and propose Improvement Actions (IA), when the possibility to increase efficiency and/or effectiveness of a process is pointed out.

1.2 DEFINITIONS & ABBREVIATIONS The following terms have been included for clarification. Project South Stream Offshore Pipeline Project WP3 Company South Stream Transport B.V. (SSTTBV) Contractor Saipem SpA Preventive Action / Action to eliminate the cause of a potential non conformity or other undesirable Improvement Action potential situation or else to aim at efficiency and/or effectiveness improvement of a

process. QMS Quality Management System QA/QC Quality Assurance / Quality Control

PA Preventive Action

PA Improvement Action



2 REFERENCES

2.1 COMPANY DOCUMENTS [1] Contract: LEG-CON-CON-151093 WP3 Line One Offshore Pipeline Installation

[2] Contract - Section IV Scope of Work

[3] Contract - Section V Administration Instruction

[4] Contract - Section VII Quality Management

2.2 CONTRACTOR PROJECT DOCUMENTS

Applicable Contractor project documents shall make reference to the CONTRACTOR Master Document Register (MDR - live document).

[5] SAI-DMS-MDR-300202 Master Document Register

[6] SAI-QAC-PLN-302001 Overall Project Quality Management Plan

[7] 033751-QUAL-003 Project Form Preventive/Improvement Action Request

[8] 033751-QUAL-004 Project Form Preventive/Improvement Action Request Status Log

2.3 CONTRACTOR SYSTEM DOCUMENTS [9] WI-SPA-QUAL-015-E Saipem S.p.A. Work Instruction Preventive Actions and

Improvement Actions

[10] FORM-SPA-QUAL-003-E Saipem S.p.A. Form Preventive/Improvement Actions Status Log

[11] STD-COR-QUAL-001-E Corporate Standard Procedure Quality reporting

2.4 APPLICABLE CODES AND STANDARDS [12] EN ISO 9001:2008 Quality Management Systems Requirements

[13] EN ISO 9000:2005 Quality Management System - Fundamentals and Vocabulary



3 RESPONSIBILITIES

3.1 PROJECT RESPONSIBILITIES Project Quality Manager is responsible to:

ensure the application of this Project procedure; keep the present Project Procedure updated; analyses and identifies, among all the improvement objectives planned by each Process Owner,

those ones that constitute specific preventive or improvement actions ensure the filing of Project Preventive Action and/or Improvement Actions into the relevant tool; ensure correct reporting to Company Quality Manager in accordance with the Corporate Standard

Quality reporting (STD-COR-QUAL-001-E).

3.2 OTHER RESPONSIBILITIES All Process Owners identify and plan their own improvement objectives, that can be constantly monitored through appropriate performance indicators.



4 ACTIVITIES DESCRIPTION

4.1 PREVENTIVE ACTIONS AND IMPROVEMENT ACTIONS POINTING OUT Any potential inadequacy or improvement opportunity found in the Quality Management System, as a result of process analysis, definition and monitoring of objectives and performance indicators shall be clearly identified and followed up as PA or IA. These actions have the scope of preventing the occurrence of deficiencies by means of monitoring the processes and respective performance indicators, identifying any deviation that could occur on planned objectives and planning the continuous improvement of the processes. The PA/IA Originator shall assign a number to it, in order to identify the action in a unique way, referring to the following codification for the PA/IA:

033751-PAR-AAAA-NNN

where: AAAA: relevant year; NNN: progressive number.

The number is assigned by taking the next progressive number from the respective Preventive/Improvement Action Request Status Log (Project Form 033751-QUAL-004). This log is held by the Project Quality Department. Later on the issuing of a PA/IA, it shall be filled in the Preventive/Improvement Action Request (Project Form 033751-QUAL-003) including the following information: PA/IA Code; Relevant process; Potential cause of deficiency (only for PAs); Action description; Objective which the PA/IA is coming from; Target to be achieved; Completion date; Extension date; Follow-up date;. Effectiveness Assessment. 4.2 FOLLOW-UP AND PA/IA ANALYSIS The Project Quality Manager, with the collaboration of Project Quality Engineer, analyzes and summarizes the PA/IA carried out within the year during a general annual final balance regarding all PA/IA pointed out that had been monitored by Process Owners through the final balance of the relevant objectives. The analysis and synthesis about PA/IA shall be carried out once a year when preparing the document for Management & Project Review Meeting.

4.3 ACHIEVING OF THE ESTABLISHED TARGET If the follow-up check shows that the PA/IA has been correctly completed, the Project Quality Engineer compiles the "Follow-up date" section of the Preventive/Improvement Action Request Status Log (Project Form 033751-QUAL-004), filing the PA/IA as closed.



4.4 UNSUCCESSFUL ACHIEVING OF THE ESTABLISHED TARGET If the follow-up check indicates that the potential deficiency has not been effectively solved or the improvement objective has not been achieved, the Project Quality Engineer agrees with the relevant Process Owner a new date within which the second follow-up visit must be carried out; if even in this case the result is not positive, the specific PA/IA shall be transmitted to the higher functions of both parties for further actions or plans.

4.5 EFFECTIVENESS ASSESSMENT Later on the PA/IA closing, within a reasonable time agreed with the relevant Process Owner, the Project Quality Engineer carries out the implemented PA/IA effectiveness assessment, reporting the results in the "Effectiveness assessment" section of the Preventive/Improvement Action Request Status Log (Project Form 033751-QUAL-004). During this activity, the Project Quality Engineer finally establishes if the cause of the potential deficiency originally found has been removed or if the improvement objective has been achieved. In negative case, further improvement or preventive actions will be necessary.

4.6 QUALITY RECORDS All documents relevant to Preventive/Improvement Action implementation are managed according to relevant Company/Project procedures.



5 APPENDIXES & ANNEXES

5.1 ANNEXES

Annex 1 Preventive / Improvement Action Request Project Form (033751-QUAL-003) Annex 2 Preventive / Improvement Action Request Status Log Project Form (033751-QUAL-004)



ANNEX 1 PREVENTIVE / IMPROVEMENT ACTION REQUEST FORM (033751-QUAL-003)

PA/IA Originator

Action to be implemented

by: (Name/Dept.)

Completion date:

PA/IA Approval

PA/IA Originator

PA/IA Approval

PA/IA Originator Date:

PA/IA Originator Date:

Project:

Potential Deficiency Details (ISO 9001: 2008 reference, if applicable):

Date:

Date:

Form code: 033751-QUAL-003 rev1 (ref. to SAI-QAC-PRO-302008)

A Follow-up vist w ill be performed after ______ days from the PA/IA completion date.

Follow Up & Close Out Details:

Extended completion date:

Delay Reason:

Preventive/Improvement CLOSED

Date:

Preventive/Improvement Action Source:

Preventive/Improvement Action Originator:

Company:

Function responsible for Preventive/Improvement Action Approval:

Name:

Attachments:

Cause of the Potential deficiency:

PREVENTIVE / IMPROVEMENTACTION REQUEST

Signature: ________________________Name:

Preventive/Improvement Action code:

Nonconformity ref.:

Name: Signature: _________________

Effectiveness assessment (if not effective, please indicate new PA/IA code):

Name: Signature: _________________

Name: Date: Signature: _________________

Function responsible for Preventive/Improvement Action implementation:

Reference Document:

Preventive/Improvement Action Planned:

Signature: _________________



ANNEX 2 PREVENTIVE / IMPROVEMENT ACTION REQUEST STATUS LOG FORM (033751-QUAL-004)

Rev.

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Line One Offshore Pipeline installation1 INTRODUCTION1.1 SCOPE and PURPOSE1.2 Definitions & Abbreviations

2 REFERENCES2.1 COMPANY DOCUMENTS2.2 CONTRACTOR PROJECT DOCUMENTS2.3 CONTRACTOR System DOCUMENTS2.4 APPLICABLE CODES AND STANDARDS

3 RESPONSIBILITIES3.1 Project Responsibilities3.2 Other Responsibilities

4 ACTIVITIES DESCRIPTION4.1 Preventive actions and improvement actions pointing out4.2 follow-up and PA/IA analysis4.3 Achieving of the established target4.4 Unsuccessful achieving of the established target4.5 Effectiveness Assessment4.6 Quality Records

5 appendixES & ANNEXES5.1 AnnexesAnnex 1 Preventive / Improvement Action Request Form (033751-QUAL-003)Annex 2 Preventive / Improvement Action Request Status log Form (033751-QUAL-004)

SAI-QAC-PRO-302008-03

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