Sabre Rail SNCF - Reservation

SNCF Quick Reference Page | 1

O V E R V I E W

Sabre Rail SNCF is a Sabre application to easily shop, book, ticket and exchange SNCF railway content. Sabre Rail SNCF is available to all Sabre

subscribers having a distribution agreement with SNCF.

All PNR and profile information is completely synchronized between booking systems and automatically merged back for you. With unmatched pre-

and post-booking capabilities including seamless ticketing, refunds and exchanges, you’ll find it quicker and easier than ever before to offer your

customers a rounded travel experience including SNCF Rail options.

N A V I G A T E T H R O U G H T H E A P P L I C A T I O N

Sabre Rail SNCF application is designed in the wizard workflow

way to help you follow all required steps and complete all

necessary data.

You can start the booking process by using three different paths:

You can create a new SNCF reservation from scratch by 1.

clicking New PNR

You can start booking a new SNCF reservation by clicking 2.

New PNR with profile if your traveler information is stored in

Sabre

You can retrieve a SNCF reservation using a record locator 3.

You may also use any workflow steps (itinerary, Passengers,

Seats, Contact info) to quickly move through sections.

Note: We advise however to follow the workflow steps order as

some steps require certain data provided on the earlier steps to

proceed.

B O O K I N G N E W R E S E R V A T I O N – N O P R O F I L E U S E D . N E W P N R

Availability – searching available offers

Outbound and optionally return offers- review and selection of returned offers with prices

Itinerary – review and confirmation of the selected itinerary

Passengers – adding passengers data

Seats – specify seats preferences

Contact info – provide agency contact information if necessary

Finalize – review and finalize all provided data, reassign fares to passengers if needed

PNR Summary – review SNCF PNR summary or your recent actions

Quick Reference Sabre Rail SNCF - Reservation


A V A I L A B I L I T Y

One-way trips – provide only outbound connection details and times

Return trips – provide outbound and inbound details of the trip

Request availability: From/To. Provide direction of your travel giving origin and destination rail station

Station codes: By adding the city you would like to travel and clicking the magnifier, you can get station codes. Select from the list a station code you would like to travel

Specify date and time of travel: Use the calendar to specify your departure or arrival date or enter date and time manually.

If you select By Arrival your search will return trains that will reach destination at specified date and time.

You may limit the search to only direct connection by selecting Direct trains only.

Connection Options. This is an optional section. You may use it

in case you would like to specify the exact train number you want

to travel with or specify station train stops on the go.

Fare filters – Use fare filters to limit your search by providing fare

profile criteria:

Fare profile: (Business, Leisure), Discount cards, Pet, special services (handicapped), etc. At least one Fare profile must be selected.

Discounts: The Discounts section allows you to enter “FCE code” or “Promo code [CUI] to return discounted offers.

FCE code: Company discount number

CUI: Promotion code that you can receive directly from SNCF e.g. on your mobile phone.

Travel Class: You may narrow your search by selecting First/Second class.

Fare flexibility: Provide Full/Semi/Non Flex: define restriction policy for aftersales operations.

Passenger type: Provide passenger type to limit your search.

Click Search when you are done selecting


O U T B O U N D / R E T U R N O F F E R S

This step allows you to select the best option for your traveler.

SNCF displays available connections in time order presenting all

important details including direction of travel (From/To), numbers

of stops train makes on the go (Stops), Time of departure and

arrival (Time), duration of the trip (Duration) and exact train

number (Train no).

Click Details to have access to additional information on the

connection.

Train Onboard services

All segments in case change of trains is necessary,

All fares with number of seats available in each class

Fare conditions

Ticket types

Price.

You may also select your preferred option on that window.

Note: Provide the number of passengers traveling with the

selected fare. Simply enter number or use up/down arrow to

increase or decrease number of party traveling with that offer.

Fare Matrix: the Fare Matrix returns fare options according to the

Fare filters you selected in the previous section.

The first six columns always show the most bookable offers

(Preselected), allowing you to compare and choose best value for

money option.

Note: Provide number of passengers traveling with the selected

fare. Simply enter number or use up/down arrow to increase or

decrease number of party traveling with that offer.

Click Select Fare to confirm the selection and proceed to the next

step.


I T I N E R A R Y

Once you click Select Fare you are able to review your selected

itinerary.

Follow these steps to confirm or modify your itinerary:

Click (x) next to the segment to delete.

Add more segments to your itinerary by clicking Add more segments. You are then directed to the Availability screen. Select the new segment.

Click Confirm to advance to the next step

New Open Segments functionality is available for each travel

segment:

Tick (v) in the Pure Open column.

Time, train number and onboard services are removed, as an open segment is requested.

Agent can add boarding point to the open segment

New information related to CO2 emission is available for each

travel segment. This information is displayed in:

Offers

Itinerary

PNR Summary

Also, information on connected segments is available by placing your mouse over the train number.

Add more segments to your itinerary by clicking Add more segments. You are then directed to the Availability screen. Select the new segment.

Click Confirm to advance to the next step


P A S S E N G E R S

Add or reduce passengers travelling or modify existing

passenger´s data.

Data marked with (*) is mandatory and depends on the ticket type requested

Click (+)Add Traveler to add a passenger

Click (x) to remove a passenger

Confirm the passenger data and advance to the next step.

Notes:

You may upload passenger data from SNCF profile database by

entering SNCF Loyalty Card (FID) number and clicking the

search magnify button. All data stored in that profile will be

moved to the designated fields in Passenger and Contact Info

section.

By using the Accessibility drop down menu, you may request

special equipment for physically impaired persons.

S E A T S

Now, there is a more descriptive seats selection component. Each

value has now both code and name. You can select one of the

pre-defined options as well as input the code manually

You can specify the number of seats for each segment and

seating preferences. If you skip this step, the system will assign

the seats automatically.


1 Provide seat preference for every segment and passenger

travelling.

2 Click Confirm Seats to advance to the next step.

Notes:

Three methods for seats selection:

Seats preference: Window or Aisle, Compartment type Space comfort, etc.

Exact seat: Request exact seat location by Coach and Seat number.

Next to seat: Request a seat next to specified seat. You may indicate if traveler is a Disabled companion

For eligible trains you may also specify Meals, Berth or Beds

preference or contingent types etc. (see: Appendix)

The system notifies you if the number of seats selected matches

the number of passengers defined in the Passengers section

C O N T A C T I N F O R M A T I O N

Provide Agency contact information. Although this section is

optional, it is required to provide your agency email address for

Value paper tickets (TKV).

1. Provide Agency information including names, address,

emails and phones.

2. Confirm contact data to proceed to the next step.

Notes:

Necessary data can be automatically populated when stored in

the Sabre or SNCF profile.

If you add the email address, you will be able to END the record

without adding additional information

F I N A L I Z E

Review fares and provide necessary data to finalize your booking.

Check your itinerary and passengers

Check assigned Class/Fare/Passenger code and correct or reassign fares if necessary

Select Ticket type that will be issued for passengers in Ticket type combo

Select Pricing type (e.g. Guaranteed price)

Select Form of payment (default and recommended is Cash)


Steps:

By Clicking Confirm Seats you may verify the actual seats assignment

Click Book. Your reservation will be done on SNCF side and the PNR summary of SNCF reservation will be displayed

If you select Automated synchronization, which is the default option, your SNCF reservation will be automatically merged to Sabre and your PNR locator will be presented on top of the application screen, and displayed in your active host session (*A)

Important notes:

Fares may not be assigned in case of multiple passengers traveling with different fares. Correct the fare assignment using drop down button in the fare section

Your preselected fares (on the Outbound/return step) will be visible on top of the list. You can also select other fares returned for that connection

In case of multiple passengers traveling use Split wishes section to define splitting reservation to multiple PNRs if required

To make sure seats requested are confirmed by SNCF please use the “Confirm Seats” button and then “Book” from confirmation window if you are satisfied with seat assignment

S N C F P N R S U M M A R Y

This is the Review step where you can check if your recent

actions were properly reflected in the SNCF PNR.

In case you requested synchronization to Sabre, your PNR will

be also presented with Sabre PNR locator and PNR displayed

(*A) in the Sabre active session.

Confirmation, error or warning message are presented on top of

the section.

After booking your trip, you can perform the following

actions:

Issue tickets

Modify your itinerary

Modify passengers

Modify contact information

Cancel itinerary

Reload PNR

Ignore PNR

PNR synchronization

Note: Warning messages are now displayed at the top of the display.


2 . B O O K I N G N E W R E S E R V A T I O N – U S I N G P R O F I L E . N E W P N R W I T H P R O F I L E

You can pull up Sabre Traveler profile information into the

SNCF reservation process.

Sabre Rail SNCF application reads your passenger information from Sabre PNR, so you must move the traveler profile information to the PNR either

using Stars or other profile system.

To be able to read and apply Traveler information from the PNR, your traveler´s profile needs to be stored in designated coded remarks.

Your PNR needs to be opened in the active session and hold passenger data to use.

In case no profile information is stored in the PNR, Sabre Rail SNCF application will read standard PNR fields i.e., Name, Surname, email.

M O D I F Y Y O U R B O O K I N G

After finishing your booking, you are able to perform the

following modifications:

1. Modify itinerary – add or remove all or selected segments

2. Modify passengers – change your passenger data

3. Modify contact data – change agency contact data

4. Cancel itinerary – cancel the whole itinerary

T I C K E T I N G

Issue tickets for your trip. Follow these steps:

Select the segments you want to ticket

Manually correct class/fare/passenger assignment

if necessary

Select Ticket type

Select Synchronize to Sabre to have your PNR

merged automatically to Sabre.

Click Issue tickets. The system displays the PNR

summary.

Notes:

All segments are preselected as a default. Use check boxes to deselect.

For TKD you may resign from sending e-billet email by unchecking Send e-billet email.


A U T O M A T I C D I N

You can now send the PNR automatically to back office.

Check Issue Tickets

Check Execute DIN

Both sync and DIN default options can be set in Sabre Red Workspace:

Tools

Options

Red App Settings

Sabre Rail

P N R S U M M A R Y

When you issue the ticket, the PNR summary is displayed

and the PNR is presented on top and displayed in your

active host session (*A).

Notes:

All tickets details are displayed and have a PDF

icon.

In case e-billet (TKD) or Value paper ticket (TKV)

was requested you may pull up image of the ticket

from SNCF by clicking on the PDF icon.

At this stage you can perform the following actions:

Send e-billet email – resend email with electronic ticket PDF (TKD only)

Void tickets – cancel one or more tickets

Note: when you void a ticket, fare information will be

deleted. Should you need to issue another ticket, price

again and manually add fare information.

Refund – refund all or a specific segment

Exchange – exchange one or all segment of your trip

Change fares – change fares for all or selected segments

V O I D T I C K E T

Select tickets to be voided by selecting check box against each ticket number

Click Void to perform the action and advance to SNCF PNR summary screen


R E F U N D

You can refund all or selected segments for one or more

passengers.

Select segments for the refund operation

Check if there is any cost of that operation by clicking Estimate.

Click Refund.

The SNCF PNR summary screen is displayed.

Notes:

For some Refund or Exchange operation there will be more than one SNCF PNR created. You may access them by switching top menu tabs (with SNCF PNR locators).

Please note that in case of multiple SNCF PNRs manual synchronization to Sabre PNR is required. Please use PNR synchronization button for each PNR.

D E F E R R E D R E F U N D

You can also perform a deferred refund operation for

selected ticket(s). The process consists of two steps:

Select segment for refund

Click Deferred Refund.

The SNCF PNR summary screen is displayed. Refunded ticket status is changed to “??”.

Click Confirm after Sales to fulfill refund process.

Click Finalize to finish.


E X C H A N G E

Select one or more segments for the exchange

Confirm and progress to the Availability search where you can search for the new connection

Select fare for your outbound and/or return connection

Review and Confirm Itinerary

Specify seat preferences for newly added segments

Verify fares

Check if there is any cost of that operation by clicking Estimate.

Click Exchange.

Notes:

If you select multiple segments, you need to make sure you search and select appropriate connections for your exchange.

We advise to exchange one segment at a time.

Along with Estimate function we validate the seats assignment.

C H A N G E F A R E S

Change your fare assignment for your existing segments.

Follow these steps:

Modify Fares section i.e., Class Fare code, Passenger Code for selected segment

Check the cost of that operation by clicking Estimate

Click Change fares to confirm your exchange

Note:

Your total price will be provided after exchange process at

the PNR summary.


D E F F E R R E D E X C H A N G E

Change your fare assignment for your existing segments. Deferred exchange is similar to the Refund process. The point of this action is to postpone

in time physical refund/exchange of a ticket.

To perform deferred exchange, follow exactly the same steps as in regular exchange, plus:

On Finalize screen click deferred exchange.

Exchanged ticket change status to “??”.

Click Confirm after Sales to finish process.

Click Finalize

B O O K N E W T R A V E L E R C A R D S

Sabre Rail SNCF allows you to book and ticket three

different types of traveler cards for the French market:

Subscription card

Commercial card

Voyageur card

You can book a completely new card or renew an expired

one. The system recognizes already the existing SNCF

customers.

T R A V E L E R C A R D S G E N E R A L P R O C E S S

Follow these steps to book a Subscription card for your

Traveler.

Specify traveler

Find your traveler’s contact data (if traveler has any type of card registered in SNCF system)

Search for available routs and card types

Pick an offer

Finalize transaction

Once the card is booked you can file a ticket for it


B O O K N E W C A R D F O R N E W C U S T O M E R

Book a new card for a customer who does not own any

other SNCF card.

Select New card

You may provide new traveler details here

Click Next

Note: You can automatically apply card holder details from

other traveler card if exists (see next section)

B O O K N E W C A R D F O R A N E X I S T I N G C U S T O M E R

Book a new card for a customer who owns other SNCF

card already – profile of the passenger is stored in SNCF

system.

Select New Card from

Enter First name, Last name and Date of Birth

Click Find

Contact information is populated with passenger’s data stored in SNCF system

Click Search

Select card details

Click Search


Select offer and click Next

On Finalize screen provide effective date and click Book

R E N E W I N G E X I S T I N G C A R D

Renew an existing subscription or commercial card

Select Renew existing card

Search by Card number or First name, Last name and Date of birth

Click Find

Select one of existing cards from pop up window

Click Next


Other steps are exact the same as for “Book New Card for

existing customer”


S E A R C H F O R I N T E R N A T I O N A L O F F E R S

Journeys are visible; no offer is available for this trip.

Switch from "journeys" display mode to "segments" one

Now you can combine segments manually and proceed to

booking

You may also use any workflow steps (itinerary,

Passengers, Seats, Contact info) to quickly move through

sections.

Note: We advise however to follow the workflow steps order

as some steps require certain data provided on the earlier

steps to proceed.


G R O U P R E S E R V A T I O N S

The process of booking a group reservation is similar to a

regular one.

Remember that group reservation can contain only one

segment. Only such connections (direct) are returned in

response

Select one of the offers. Each price displayed refers to whole traveling party. To see prices per traveler hold mouse over a bracket or open Details.

Click Confirm

Add all group PNR information

Fill all the necessary group information.

Click Book to finalize.

Record locators display and a PNR in Sabre is created


I S S U E T I C K E T F O R G R O U P R E S E R V A T I O N

Ticketing process in groups consists of two parts:

Issuing tickets

Issuing physical tickets

Click Issue Tickets

On PNR view you will notice that tickets have been issued.

Tickets are not assigned to a particular traveler but their number

reflects group quantity.

Each ticket will have a PDF icon next to it. Each icon links to the

same document. This document contains all tickets grouped

together.

Important note: At this point you cannot decide yet if ticket is

global or individual for each traveler.

In order to fulfill the process you have to Issue all tickets

physically.

Click Issue physical tickets

Select Issuing mode. This option defines the type of the PDF

ticket that will be sent on e-mail account (Agency Email):

Global – One ticket for all travelers, one global price

Individual – Separate ticket for each traveler, separate

price as well.

Click Issue tickets

D E P O S I T F O R G R O U P R E S E R V A T I O N

If you book a journey more than 45 days prior to departure,

SNCF requires the deposit creation before tickets can be issued.

Process consists of:

Deposit creation

Issuing deposit ticket

Issuing traveler tickets

Return of deposit

• P H Y S I C A L T I C K E T S


Click Create deposit

On PNR view you may notice Down payment value.

(Pricing and deposit information tab)

Click Issue deposit to issue deposit ticket.

You will find information about issued deposit ticket under

Tickets tab on PNR view.

Once deposit is issued, you can do the same for travelers.

At this point you can withdraw the deposit.

Click Refund. Refund deposit view will open.

Click Refund deposit to finalize

R E P O R T S

You can generate simple sales report to daily or monthly.

Application will generate an CSV file..

U N S U P P O R T E D F U N C T I O N A L I T I E S I N T H I S V E R S I O N

Marketing messages from SNCF which are available in ResaRail Availability display

BSG bookings

RIT

“Company name” field

Autotrains

ResaRail Reports not fully covered (e.g. WTAN)


A P P E NDI X


S N C F S P E C I F I C W O R K F L O W S D E S C R I P T I O N

1. Booking a dog/small pet

Availability TAB – Set FareSet filter to PETs

Outbound TAB - Select one of codes for PET -> CH50 (a dog) or CH98 (small pet0

Check ticket type eligible for the animal fare

Itinerary TAB – Mark a segment as OPEN

Finalize TAB – Set appropriate ticket type (e.g. TKE – Electronic ticket)

Book

2. Booking a child with an accompanying adult

PNRs will be created – one ticket for Child (0Eur) and accompanying Adult, second open segment reservation for Child (9Eur)

First PNR – Child (0Eur) and accompanying Adult – a ticket

Availability TAB – Set FareSet filter to LEISURE

Outbound TAB - Select two codes – one for Adult (e.g. AP PN00 – Full fare Leisure adult) – second for Child (e.g. AZ NB99)

Finalize TAB

Book

Notes:

Both Adult and Child must have the same class of service – so change Class of Service for Child to have the same as Adult – AZ to AP]

It does not work for AF class. Refer to: SNCF manual “Le tarif Bambin est accessible dans toutes les classes de services sauf AF, BF et Prem’s.”

Second PNR with open segment for Child (e.g. 9 Eur worth) – seat reservation

Availability TAB – Set FareSet filter to LEISURE

Outbound TAB - Select one code – for Child (e.g. AZ NB00)

Check ticket type eligible for the child fare

Itinerary TAB – Mark a segment as OPEN

Finalize TAB – Set appropriate ticket type (e.g. TKE – Electronic ticket)

3. Handicapped traveler with wheelchair

Availability TAB – Set FareSet filter to Business or Leisure

Outbound TAB - Select one of codes (e.g. AF FA00 - PRO)

Passengers TAB – Mark type of wheelchair (e.g. Electric)

Seats TAB – set “contingent type” to HAN Book

Note: HAN space can be booked for first class only


Booking a handicapped traveler with an accompanying person 4.

Availability TAB – Set FareSet filter to LEISURE and HANDICAPPED

Outbound TAB - Select two codes – one for Handicapped traveler (e.g. AP PN00 – Full fare Leisure adult) – second for Accompanying person (e.g. AZ GZ50)

Passengers TAB – Mark type of wheelchair for a Handicapped traveler (e.g. Electric)

Seats TAB – set “contingent type” to HAN

Finalize TAB – both Handicapped traveler and Accompanying person must have the same class of service – so change Class of Service for Accompanying person to have the same as Handicapped traveler – AZ to AP

Book

Note: HAN space can be booked for first class only (REFER TO: SNCF manual: “Le tarif Guide gratuit d’aveugle et guide handicapé

est accessible dans toutes les classes de services sauf Prem’s”)

Night train – “inclinable” seat 5.

Availability TAB – search for a night train (e.g. FRPAZ to FRXYT around 20:00)

Outbound TAB - Select one of codes for “inclinable” seat – Class of Service F (e.g. FF for Pro, FP for leisure ) – F is always a second class for “inclinable” seats

Seats TAB (optional) – use only Seating wishes (neither Couchette nor Bed)

Book

Night train – couchette for women (QDAS) 6.

Availability TAB – search for a night train (e.g. FRPAZ to FRXYT around 20:00)

Outbound TAB - Select one of codes for couchettes – Class of Service C (first) of D (second) - (e.g. CF for Pro first, DP for leisure second)

Seats TAB – use Couchette wishes – set Contingent type to QDAS, (optionally set couchette position wish – e.g. lower/upper)

Book

Night train – private couchette (QPRI) 7.

The same process as for couchette for women (QDAS)

This service is probably available only in the first class (according to SNCF manual)

Night train – family couchette (QFAM) 8.

The same process as for couchette for women (QDAS)

The number of people must be probably at least 4 (according to SCNF manual)

SNCF note:

Le compartiment famille de nuit est la possibilité de réserver pour minimum 4 personnes payantes la totalité du compartiment

couchette en 2nde classe moyennantun forfait supplémentaire de 45€.

Bicycles – VEP service (QVEP) 9.

Availability TAB – search for a train that have VEP service available (onboard service VEP)

Outbound TAB - Select a fare code for a traveler

Open “Fare details” pop-up to verify which fare code is available for VEP and what is the price of this service

Seats TAB – use Seat wishes – set Contingent type to QVEP

Book

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Calm space – CAL and other (e.g. AFD, FMY) 10.

Availability TAB – search for a train that have CAL space available (onboard service CAL – e.g. FRMPL-FRLPD)

Outbound TAB - Select a fare code for a traveler

Open “Fare details” pop-up to verify which fare code is available for CAL and what is the price of this space comfort

Seats TAB – use Seat wishes

set Space Comfort to CAL and Fare Segmentation for AFF (if business fare selected) or LOS or LOI (if leisure fare selected)

Book

Trains with “correspondence” 11.

Provide Via city (or cities) and optionally “min connection time” in AF Request screen

Search for connections with exact train number 12.

Provide a Train number

To find a connection:

The provided train must run on the whole route between Origin and Destination on a given day

Only “0 stops” routes can be found with this functionality – because the provided train must support a whole route

Divide process prior ticketing 13.

On the finalize screen – at the bottom – there is “Split wishes” clickable bar

Spliting is available if more than one passenger is stored in the PNR

Individual splitting – each pax is put into separate PNR

Division wishes – possibility to group for example 2 passengers in one PNR and other passenger in another PNR (functionality available if more than 2 passengers in the PNR)

Functionality is available in the following processes:

New booking (immediate split while booking)

Itinerary modification (split of the existing booking before ticketing)

.

Division of ticketed PNRs 14.

Manual division of ticketed PNRs is not supported

Automatic division of ticketed PNR is invoked while exchanging/refunding itinerary for a part of the passengers from the PNR

Sabre Rail SNCF - Reservation

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