SABRE INDONESIA & CHINA AIRLINES …...Must get authorization from CI’s reservation by email at...

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SABRE INDONESIA & CHINA AIRLINES PRESENTATION

Helpdesk

13 March 2019

Lidya


Agenda

1 Revalidation

2 Helpdesk Tips


REVALIDATION


REVALIDATION

REVALIDATION ENTRY

Exp : WETRL/S2/C2

REVALIDATION FOR SEGMENT 2 AND FLIGHT COUPON 2.

FLIGHT

COUPON

SEGMENT


REVALIDATION

CHECK FA PAX IN CI SYSTEM

1. ¤QCI/*XXXXXX

2. ¤MD → MOVE DOWN

SEGMENT NUMBER IN CI SYSTEM

SEGMENT NUMBER

IN FA LINE

Note : Pastikan sudah tidak ada OPC (time limit)

pada system CI.


Helpdesk Tips


DOUBLE ISSUE TICKET

Solusi menghadapi double issue Ticket :

• Check display ticket number

*T

WETR*T2972630011978

• Check Sales Report

DQB*

• Input Entry Save Ticket Number

3TKNM/2972630011978-1.1

Double Issue Ticket terjadi karena :

• Pada saat issued ticket response lambat ( hang ) terjadiET REQUIRED

• Memasukkan request seat tidak sesuai dengan jumlahnama

• Group Booking pada saat issued ticket antara nama danconfirm PNR tidak sesuai.

Yang harus dilakukan jika terjadi ET REQUIRED

Ketik : ET


SSR Infant

▪ Umur Anak maksimal 11 tahun, Umur

Bayi maksimal 23 bulan.

▪ Character nama maximal 29 character

termasuk spasi, gender dan umur.

▪ Gender untuk ADT (MR, MRS, MS) dan

untuk CHD / INF (MSTR, MISS).

▪ INSERT SSR INFANT

Contoh :

Nama Infant : - I/LIDYA/NURMISS*I10

SSR Infant : 3INFT/LIDYA/NURMISS/29OCT17-2.1

NOTE : Tidak diperkenankan menggunakan spasi


Cond’t SSR Infant

Check SSR Infant *P3S :


Reissue Fee Code ???

Dapat dilihat di Y/MKT/ID1/P31


PNR Status

❑ Semua PNR dengan Status

HL,HX,UC,NO dan UN

HARUS di CANCEL jika

tidak digunakan. Hal ini

untuk menghindari

terjadinya ADM yang di

tagihkan oleh Airlines

kepada Travel Agent.

❑ Cara untuk Check PNR tsb

ada didalam Q 0 , 1 , 7 dan

Q 9.


CONTACT

SABRE Helpdesk : 021-27535388

Mobile Phone : 0816920832 (After Office)(19:00–23:00) 08121862323 (After Office)

Email : [email protected] : 08.00 – 19.00Sat : 08.30 – 14.30Join Milis : [email protected]


Pertanyaan ?

AGENT SEMINAR

13 MARCH 2019

2

PRICING SYSTEM✦ ATPCO & Nett Fare Pricing

✦ Effective 1st January 2016 :

- CI distribute all fares in fixed IDR currency

- All SITI publish fares in GDS applied 5% agent Commission

✦ Effective 1st June 2016, CI SOTO fare can be issued in Indonesia, no

commission apply

✦ ATPCO with agent commission 5% applied for SITI publish fare point to

point.

✦ Nett Fare Pricing (Check → Match → Quote) for route, stopover, open

jaw.

✦ Make sure one more time in Confidential Net Fare sheet for correct Fare

Basis and Nett Fare to avoid short collect.

3

Fare Basis in ATPCO System◆ATPCO Fare Basis Structure

SITI (EX JKT/SUB/DPS) Publish Fare indicated with

country code ID

Example:

JLOID (One way ticket low season J CLS )

BLID (1Y Return ticket low season B CLS)

ML6MID (6 Months ticket low season M CLS)

HLOSCID (Seaman one way ticket low season H CLS)

MLRSDID (Student 1 year return ticket low season M CLS)

1-RBD 2-Seasonality 3-OW/RT/Validity 4-Ticket Restriction 5-Country Code

CHINA AIRLINES

CONFIDENTIAL FARE

“GENERAL CONDITIONS”

5

FARES IN GENERAL◆ All fares are in IDR thousand (x1,000)

◆ 5% agent commission applied for SITI Publish Fare

◆ No commission for SOTO Publish Fare

◆ Taxes and surcharges (Q, YQ, Stopover) excluded in the

fares.

◆ Child Fare 75% of adult fares, still apply 5% comm.

◆ Infant ticket 10% from adult fares, no comm, no YQ

6

AGENT COMMISSION

Fare Type Applicable FareAgent

CommissionRemarks

SITI (ex JKT/SUB/DPS) Publish Fare 5%

SOTO (other than ex

JKT/SUB/DPS)Publish Fare 0%

Child Fare75% from Publish

Fare5%

Not applicable

for G2, DL, SD, SC

Infant Fare10% from Publish

Fare0%

Not applicable

for G2, DL, SD, SC

UM (Unaccompanied Minor) Publish Fare 5%

Labor (DL), Seaman (SC),

Student (SD)Agent Nett System 0%

CHD/INF Not

Applicable

All Surcharges

(Add-on, Q, Stopover fee,

reissue fee, etc)

See respective

rules0% No CHD/INF Discount

7

TICKET VALIDITY

•According to Fare Basis unless specified in remarks field

•Must be completed on or before the last day of validity

CGK TPE CI762/15DEC

TPE LAX CI008/15DEC

LAX TPE CI007/14JUN

TPE CGK CI761/15JUN

•Examples of Ticket Validity Counting

CGK TPE CGK 3M ticket : 30APR19 – 30JUL19

SUB SIN SUB 7days ticket : 10APR19 – 17APR19

LAX TPE can not travel

CI007/15JUN due onboard

TPECGK on 16JUN

(over ticket validity)

8

FREE BAGGAGE ALLOWANCE

To TC1 To TC2 To TC3

Economy 2pcs @23Kgs 30Kgs 30Kgs

Premium Economy 2pcs @28Kgs 35Kgs 35Kgs

Business 2pcs @32Kgs 40Kgs 40Kgs

Labor & Student 2pcs @23Kgs 30Kgs 30Kgs

Seaman 2pcs @23Kgs 30Kgs 30Kgs

Hand Carry 1pc max 7Kgs

Valid for CI/AE flight only

9

NAME IN TICKET

➢ E-ticket only, maximal 9 names in FIT booking

➢ No need to repeat single name

➢ Do not reverse a Chinese name. For example: TAN CHING YIN, book as

TAN/CHINGYIN

➢ Name must be input with correct spelling as shown on PASSPORT with

Max 60 Characters without space

➢ (Family Name)/(First Name)(Middle Name)(title)

➢ PS. Only Middle name may be shortened➢ Name Correction

❖ Must get authorization from CI’s reservation by email at

[email protected] or call to 021-2510789

❖ Authorization given only for name correction after slash maximum 3

characters

❖ Only given if no interline involved. (un synchronize might happened if

interline involved)

mailto:[email protected]

10

TICKET NUMBER

Never insert any fake or invalid TKNO into PNR.

We will ignore those fake ticket and will cancel the

reservation immediately without any prior notice

11

CONTACT NUMBERPlease input passenger's contact email and mobile phone while

make a booking, so passenger able to receive notification in

time when Schedule /Seating change, Confirmation due long

stay, US Secure Flight Data, etc.

For example passenger mobile number is 0812-3344-5566,

country code is mandatory, if mobile phone number start with 0

please omit.

Email address is [email protected] both request

receiving notification in English(EN).

For Non Amadeus user input email via SSR, some symbol need

to convert for all users: _ (underbar) change to ..

@ (atmark) change to //

12

FORMAT FOR EACH GDSFor Amadeus user

1) How to input mobile phone (APN)：

The entry is : APN-M+6281233445566 /EN/P?

APN-M+mobile number with country code/language code/to number of passenger

2) How to input email address (APN)：

The entry is : [email protected]/EN/P?

APN-E+ email address/language code/to number of passenger

For Abacus/Sabre user

1) How to input mobile phone via SSR CTCM：

The entry is : 3CTCM/6281233445566 / EN-1.1

3CTCM/mobile phone number with country code/language code-to number of passenger

2) How to input email address via SSR CTCE：

The entry is: 3CTCE/happy.all./day..long//ci.com/ EN -2.1

3CTCE/email address/language code-to number of passenger

13

For Galileo user

1)How to input mobile phone via SSR CTCM：

The entry is : SI.P1/SSRCTCMCIHK1/ 6281233445566 / EN

SI.To number of passenger/SSRCTCMCIHK1/mobile phone number with

country code/language code

2) How to input email address via SSR CTCE：

The entry is : SI.P1/SSRCTCECIHK1/happy.all./day..long//ci.com /EN

SI.to number of passenger/SSRCTCECIHK1/email address/language code

FORMAT FOR EACH GDS

14

DOCA/DOCS

Agents are required to input passport details and 1st

night address for all routings in SSR

Failed to input all DOC and contact requested might

caused denied boarding

15

SPECIAL TYPE OF TICKET

➢ Nett Fare Pricing for Labor, Seaman, Student Ticket

➢ The original of supporting documents should be

presented upon check-in

➢ Stopover is strictly not allowed for Labor and

Seaman ticket. For Student ticket, stopover allowed

for outbound or inbound sector with stopover charge

applied.

16

SEAMAN

➢ SEMN data (Ship name, Seaman agency at destination,

Contact Person, Seaman ID) must be input in SSR. Please

contact us to request SEMN OKB after it.

➢ For SEMN OKB to TPE, please advice your seaman agent to

send the Seaman Guarantee Letter to China Airlines office at

Taipei by :

email to [email protected] or

fax to 886-2-25146005

➢ CI has authority to offload any seaman pax who do not have

OKB or failed to show complete document upon check-in


17

Transit Hotel at Taoyuan Airport

➢ No free Transit Hotel offered to all type of passengers ticket.

➢ Transit Hotel can be booked thru CI Reservation. Please

send your request to [email protected]

➢ Based on room availability, hotel name will be mentioned in

Voucher and PNR confirmation.

➢ Fixed Booking : No amendment, No Refund

➢ Voucher Issue : Bank Transfer receipt attached with LG

Voucher must be presented upon check in at airport & hotel


18

STOPOVER ➢ Unless specifically stated in remarks, it is a non-stopover fare.

➢ Stopover at any CI’s online points is allowed for first stopover

(please add related taxes), and for second stopover additional

IDR 2,700,000/stop. Non Commissionable.

➢ Once pax check out the immigration, the trip will be

considered as a stopover even the transit time is less than 24

hours.

➢ Must book on direct segment. If booked separately, related

applicable taxes applied.

e.g. CGK HKG on CI672/12APR

HKG KHH on CI672/12APR

19

MIXED CLASS

➢ Only valid for all CI’s sector flight. No interline involved

➢ Validity refer the shortest

➢ Not allowed for Special Fare

➢ GV Fare only allowed mixed with GV Fare

20

OPEN JAW

➢ Allowed for specific destination by using half RT net fare with

same ticket validity only

✓ Same TC Area and/or same country, except fare SUB-SIN

and China via HKG

✓ Between TC1 and TC2

➢ Only valid for all CI’s sector flight. No interline involved

21

OPEN JAW

◆Correct Example

CGK LAX CGK DLID IDR 51,026 : 2 = IDR 25,513

CGK JFK CGK DLID IDR 54,778 : 2 = IDR 27,389

CGK-XTPE-LAX//JFK-XTPE-CGK = IDR 52,902

◆Incorrect Example

SUB SIN SUB BLID IDR 4,803 : 2 = IDR 2,401.5

CGK HKG CGK BLID IDR 8,855 : 2 = IDR 4,427.5

NOT ALLOWED FOR OPEN JAW (SUB SIN SUB)

ADM will be charge to Higher Fare if any mistakes*NB: All fares are in IDR thousand (x1,000)

22

ADMINISTRATION FEE

❖ Starting 1 March 2016, Reissue / Reroute fee must be collected in

ticket with tax code XP

Routing/Item REISSUE FEE REROUTE FEE REFUND FEE Other FEE

Asia/GUM-ROR/Regional IDR 286,000 IDR 428,000 IDR428,000 NIL

USA/YVR/EUR IDR 713,000 IDR 1,426,000 IDR 1,426,000 NIL

Revalidation tickets involving interline

NIL NIL NIL NIL

Rebooking, Same-day VOID ticket

NIL NIL NIL NIL

ADM issuance for violation made on Auto Refund (point 10.B)

NIL NIL NIL IDR 713,000

ADM issuance for violation made on Rules of Revalidation

NIL NIL NIL

IDR 750,000 (Asia/GUM-ROR/Regional)

IDR 1,500,000 (USA/YVR/EUR)

23

REFUND◆AUTO REFUND✓ Valid for full unused ticket only

✓ Must input CP according to refund fee table

✓ Any mistakes (less CP input, over refund value) CI will

charge ADM with administration fee IDR 713,000/ticket

e.g. : USA ticket

CP input IDR 428,000 i/o IDR 1,426,000

ADM Charge (IDR 1,426,000-IDR 428,000) + IDR 713,000 =

Total Adm Charge IDR 1,711,000

24

REFUND◆REFUND VIA BSPLINK✓ Half used ticket refund must be process thru BSPLINK

✓ Must input CP according to refund fee table

✓ Send all documents to CI for approval immediately :

1. Refund Application Form (name and TKNO must correct)

2. E-ticket Copy

3. Copy of BSP Billing

~ CI has the authorize to reject the refund application

if any mistakes ~

25

REVALIDATION

✓ Before doing revalidation, agents should thoroughly verify

whether the following criteria on the ticket could be met by

the new reservation (Carrier code, RBD, fare rule, and the

restriction in ENDOBOX. For example applicable flight

number, date, embargo date, validity)

✓ Any mistakes/violation will be charged ADM with

administration fee IDR750,000 (Asia/Guam/Koror/Regional)

and IDR1,500,000 (USA/YVR/EUR) per ticket

CHINA AIRLINES

CONFIDENTIAL FARE

“ FARE SHEETS”

27

TAIWAN

◆Common rates to TPE, KHH, RMQ, TNN (via HKG)

◆To Taichung (RMQ) via HKG only by Mandarin Airlines (AE)

◆To Kaohsiung (KHH) and Tainan (TNN) via HKG by CI or AE

flights

◆Daily schedule,

CI762 CGK TPE 14.10-20.45 A350-900

CI761 TPE CGK 08.45-13.10 A350-900

28

TAIWAN VISA WAIVER

◆Valid for :

Indonesian passport holder with valid visa to USA /

CANADA / SCHENGEN EUROPE / UK / JAPAN /

KOREA/ AUSTRALIA / NEW ZEALAND / TAIWAN

◆Pre-registration

https://niaspeedy.immigration.gov.tw/nia_southeast/

29

HONG KONG

◆7 flights a week

CI672 07.00 12.55 DAILY FLIGHTS

CI671 16.40 20.40 DAILY FLIGHTS

◆Morning departure from Jakarta and late returning from HKG

◆Q HKG is excluded from fare, now on tax I5

30

SINGAPORE

◆Daily Flight

Morning departure from Surabaya and late returning from

Singapore

CI752 06.05 09.25

CI751 20.30 21.55

◆VALIDITY

✓ 7 DAYS TICKET = DATE OF DEPARTURE + 7 DAYS

✓ 14 DAYS TICKET = DATE OF DEPARTURE + 14DAYS

✓ 1 MONTH TICKET = THE SAME DATE IN NEXT MONTH

31

JAPAN - KOREA

◆Mostly connecting flight to/from Japan and Korea

◆Japan routes: Narita, Sapporo, Osaka, Miyazaki,

Fukuoka, Nagoya, Hiroshima, Shizuoka City,

Kagoshima, Takamatsu, Toyama, Okinawa, and

Ishigaki

◆Domestic flight from KHH to NRT, and TSA to GMP.

Stopover surcharge applied

32

U.S.A – CANADA – EUROPE

◆New Aircraft Type CI B777-300ER for route to Los

Angeles, San Francisco, New York (JFK) and Frankfurt

◆New Aircraft Type CI A350-900 for route to Ontario

(California), Honolulu, Vancouver and Amsterdam,

Rome, Vienna, London (LGW), Taipei (ex JKT)

33

PREMIUM BUSINESS CLASS▪ A full-flat bed with ergonomic memory foam cushion.

▪ Adjustable headrest.

▪ Storages space.

▪ In-flight entertainment system with 18” ultra big personal screen

▪ Premium in-flight Amenities

▪ Sky Lounge

34

SKY LOUNGE PREMIUM BUSINESS CLASS

35

PREMIUM ECONOMY CLASS

▪ Bigger & more comfortable space.

▪ Seats have a fixed backshell and front-sliding

design.

▪ Seats are equipped with adjustable legrests.

▪ Special in-flight meals with designer utensils.

▪ Storage spaces.

▪ A complimentary amenity kit.

▪ Baggage allowance of two suitcases up to 28

kilograms each (USA & Canada routes); up to

35 kilograms (Taipei)

▪ In Flight entertainment screen at 12”.

36

ECONOMY CLASS

▪ Seats can recline up to 120 degrees.

▪ A slimmer and lighter new seat design with enhance legroom.

▪ Seats are equipped with adjustable headrests.

▪ 11.1” touchscreen.

37

IN-FLIGHT ENTERTAINMENT

▪ High resolution touch screen

▪ Equipped with the Panasonic eX3 in-flight entertainment system for selecting movies, shows,

music, or games.

▪ Provide hundreds of movies, short films, and more than 20 video games.

▪ A social networking function called “Seat Chat”, which allows passengers on the same flight to

message one another.

▪ Offers other convenient services such as duty-free shopping, e-magazines, news updates,

and in-flight menus.

▪ Provided Wi-Fi service for surfing the internet for 1 hour, 3 hour, or 24 hour options with a fee

starting at USD$11.95.

38

CHINA via TPE◆Stopover surcharge

Stopover at any CI’s online points is allowed for first stopover

(please add related taxes), and for second stopover additional

IDR 2,700,000/stop. Non Commissionable

◆Flight from Taiwan to China must use flight operated by CI or

AE only

◆Business Class Fare use CI/AE flight only

◆ For Mainland China passport holder may be overnight in

Taiwan with visa.

CHINA AIRLINES

RESERVATION

40

BOOKING

◆NO FICTIVE NAME

◆NO DUPLICATE. Immediate canceled.

◆Name correction need authorization (after slash only). Name

correction before slash need to book on new PNR.

41

DYNASTY FLYER MEMBER

42

ELIGIBLE RBD FOR CABIN U/G

◆Eligible ticket classes for cabin upgrade are adjusted as below

Short Haul

Long Haul

Economy/Business

Class service

offered

Premium Economy

/ Premium Business

service offered

Upgrade from Economy

Class to Premium

Economy ClassY/B/M/K/V/T/R/Q/H/N NIL

Y/B/M/K/V/T/R/Q/H/N

Upgrade from Premium

Economy Class to

Premium Business Class W/U/A/E NIL W/U/A

Upgrade from Economy

Class to

Business/Premium

Business ClassY/B/M/K/V/T/R/Q/H/N

Y/B/M/K/V/T/R/Q/H/N Y/B/M

43

SEAT SELECTION

◆Seat Map is open 180 days – 24 hours before departure for all

sectors and may be selected by agents, except for RBD

L/X/G/S/N

◆UM, adult travelling with infant and child, disable passenger,

pregnant woman, elder passenger over 70 Y.O are not

allowed to have seat at emergency row and upper deck seat

◆Emergency exit seat are allowed to be assigned upon Check-

in at counter

◆Please book directly at your GDS

44

WHEELCHAIR◆Wheelchair booking must be requested to CI’s

reservation officer

◆Not confirmed. STATUS REQUEST

◆Wheelchair booking must be requested with details

reason (elder passenger, surgery recovery, weak leg,

e.t.c)

◆Please contact our reservation if the passenger need

to bring his/her own wheelchair

45

MEALS◆ Book directly at your GDS

◆ Must be booked with correct meal code

◆ Book 48 hours or earlier prior to departure date

Meal booked within 48 hours will not be served.

Special meal that is not one of the classified categories

or because of medical reasons requires a special diet.

For SPML, only 1 NO allowed. Not allow to book ONLYexample:

(V) SPML NO BEEF (X) SPML CHICKEN ONLY

(V) SPML NO SEAFOOD (X) SPML NO BEEF NO PORK

(V) SPML NO PEANUT (X) SPML PASTA ONLY

46

TYPES OF SPECIAL MEALSBLML Bland/Soft diet for passengers of old age with bad teeth, or suffering from peptic ulcer or heart

diseases etc.

DBML Diabetic diet.

FPML Fruit Platter I/O main dish.

GFML Gluten intolerant Meal

HNML Hindu Meal. No beef and dairy products, dishes prepare with Indian spices.

KSML Kosher Meal. Individually packed.

LCML Low Calorie Meal.

LFML Low Fat Meal.

LSML Low Salt Meal.

MOML Moslem Meal. Avoid pork and its products.

NLML Low lactose meal.

RVML Raw Vegetarian/Fruit Meal.

47

TYPES OF VEGETARIAN MEALTypes Diary Egg Root Detail Description

AVMLHindu or Indian Vegetarian

mealO X

✓ Milk, cheese, yogurt, beans, tofuX meat and it’s products, poultry, fish, eggs

VGMLVegan style X X

✓ Beans, tofuX Products from animal and it’s meat

VJMLJain Style

X X XReligious food

VLMLWestern Lacto-Ovo O O

✓ Beans, tofu, Dairy products, eggs, cheeseX Meat and it’s products, fish, poultry

VOMLChinese Oriental or Asian

Vegetarian X X O

✓ Fruits, vegetablesX Meat, poultry, fish, seafood, eggs, dairy

products, garlic, onion, shallot, leeks, spices

48

Unaccompanied Minor (UM) and Young

Passenger (YP)

◆Passenger younger than 12 y.o must travel with adult (min. 18

y.o) whom sit in the same cabin class with same origin and

destination; or else will be treated as UM case.

◆Meet and Assist for YP must be booked at least 48 hours

before departure for age over 12 but less than 18. YP charge

applied valid on CI only.

e.g.: -CGK-HKG : IDR 1,070,000

-CGK-x/TPE-LAX : IDR 1,070,000 (without leaving transit lounge at TPE airport)

-CGK-o/TPE-LAX : IDR 2,140,000 ( IDR 1,070,000 for each of CGKTPE and

TPELAX)

◆For no show case, fee is non refundable.

49

CI’S CONTACT◆ Ticketing [email protected]

◆ Reservation [email protected]

◆ Sales [email protected]

◆ Mobile Helpdesk

Whatsapp (chat only) +62 811-1793-520

Line Official @chinaairlinesID

BBM 5F915A70

◆Division Phone Fax

• Reservation 2510789 2510787

• Ticketing 2510788 ext 201-203 2510787

• Sales 2510788 ext 402-406 2510693


謝謝

THANK YOU

SABRE INDONESIA & CHINA AIRLINES …...Must get authorization from CI’s reservation by email at...

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Transcript of SABRE INDONESIA & CHINA AIRLINES …...Must get authorization from CI’s reservation by email at...