SaaS Transition - Clarity PPM | Broadcom/CA Focus PartnerFor Broadcom, Broadcom Partner and Broadcom...
Transcript of SaaS Transition - Clarity PPM | Broadcom/CA Focus PartnerFor Broadcom, Broadcom Partner and Broadcom...
SaaS TransitionOctober 17, 2019
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• Broadcom Data Center Update
• Customer Benefits
• High Touch Transition Service
• Transition Activities
• Activities Managed by Broadcom
• Security & Compliance
• Q&A
Agenda
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Data center update - Broadcom’s environment is changing
What Why How When
Broadcom’s Software as a Service is migrating Clarity PPM SaaS customers from the current data centers to a Google Cloud Platform (GCP) data center.
As a world class SaaS provider, Broadcom is enhancing the service to leveraging modern SaaS capabilities.
Customers can expect a true SaaS service including frictionless upgrades, improved performance, and automatic patch application.
Seamless experience, with a ‘high touch’ transition service’.
Direct engagement with Clarity PPM engineering.
PostgreSQL certified data, customization, and integration conversion.
The transition to the GCP data center will begin January 2020 & conclude June 2020
Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
• By moving to the GCP data center, customers will be able to take advantage of the following (but not limited to):– World class security
– GCP provides a secure-by-design infrastructure, built-in protection, encryption at rest, and a global network used to protect all customer information, identities, applications, & devices.
– Standard security & compliance certifications are available for the data center itself and the Clarity PPM service.
– Scalability & performance
– Leveraging GCP’s global network, customers can expect faster, consistent, & scalable performance.
– Improved service and reduced maintenance windows.
– Automated updates
– Customer environments are automatically upgraded and patched.
– New capabilities are released to customers automatically.
– Eliminate administrative overhead associated with obtaining new releases.
Customer benefits
Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
• To ensure a seamless experience, Broadcom will provide a ‘high touch’ service to support the transition of each customer to the GCP data center.
• Each customer will be assigned a single point of contact (POC) to ensure a smooth transition. The POC will be responsible for rapid response to customer questions or remediation.
• Any transition-related issues will be escalated, by your POC, directly to the Clarity engineering team who will triage and remediate
• In order to ensure rapid response, customers can submit questions directly to [email protected]
High touch transition service
Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
CoLo
High level transition activities
OracleClarity
Application
Current customer setup (simple depiction)
Clarity 15.x on Oracle
CoLo
OracleClarity
Application
Step 1) Upgrade customer
environment to Clarity
PPM 15.7.1
Clarity 15.7.1 on Oracle
CoLo
Oracle
Clarity
Application
Clarity 15.7.1 on PostgreSQL
Step 2) Convert customer data,
PwP’s, & customizations to
PostgreSQL
Postgr
eSQL
GCP
Clarity 15.7.1 on PostgreSQL
Step 3) Move customer
environment to GCP in
containers
Postgr
eSQLClarity App
Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
A day in the life - minimizing disruption & risk
- 90 Days Week 1 Week 2 Week 4 Week 5
POC kick-off & planning
session
Upgrade non-production
environment to 15.7.1 (with
production database copy),
convert / refactor for
PostgreSQL & place in GCP
Begin non-production GCP
/ PostgreSQL environment
testing
Inform customer a non-
production environment, in
GCP & converted to
PostgreSQL, is ready for
testng
Establish production GCP /
PostgreSQL environment
(includes all issues
reported & resolved in non-
production environment)
Begin preparing ‘run-
books’ documenting
customer-specific data
& customizations -
based upon pipeline
schedule - working
within data compliance
standards
Shut down legacy
CoLo data center
environments
- 60 Days
Receive email
communication from
Broadcom containing
information of the
upcoming transition date
Bro
ad
co
mC
usto
me
r
POC kick-off & planning
session
Complete non-production
GCP / PostgreSQL
environment testing
Triage, remediate &
provide solutions for all
(non-production)
customer-reported issues
(update run-book)
Triage, remediate &
provide solutions for all
(non-production)
customer-reported issues
(update run-book)
Sign-off non-production
environment can be
migrated to a production
environment (includes all
issues reported & resolved
in non-production
environment)
Go Live in GCP
Sign-off production GCP /
PostgreSQL environment
Week 6
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Activities managed by Clarity PPM engineering
When Activity
-90 days up to
Week 1
Prepare ‘run-books’ documenting customer-specific data & customizations based upon the pipeline schedule
(contingent upon required customer approvals).
The run book will include information supporting the automatic conversion of customizations including:
• GEL scripts with SQL, NSQL Queries, NSQL Lookups, Jaspersoft (Studio Reports, Studio inputs, Ad hoc views, & Domains), and Integrations
Week 1 For each customer, a single non-production environment will be established in the GCP data center.
• Customer environment will be upgraded to 15.7.1 using a copy of a production database.
• The supporting database will be migrated from Oracle to PostgreSQL.
• Customer data will be converted to be PostgreSQL compatible.
• Customer customizations will be converted to PostgreSQL compatible.
• Environment performance will be equal or better than the CoLo data center.
Week 2 thru 4 A dedicated team will triage, remediation & deliver solutions for all (non-production) customer-reported issues.
• The customer run-book will be updated accordingly.
Week 5 A single production environment will be established in the GCP data center.
Week 6 Shut down legacy CoLo data center environment
Copyright © 2019 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
• GCP Data Center SOC report
– GCP regularly undergoes security compliance verification.
– This URL below contains information about Google's certifications and compliance standards it satisfies as well as general information about certain region or sector-specific regulations
https://cloud.google.com/security/compliance/#/
• Clarity PPM Services SOC report– The GCP-based Clarity PPM service is planned to be included in the current
SOC audit reporting period.
– A report that includes the GCP-based Clarity PPM service is scheduled to be
available January 2020.
– If a customer would like to obtain a copy of a GCP-based Clarity PPM SaaS
service SOC 1 and SOC 2 report, please contact your account representative.
Security & compliance
Partial list of GCP standards, regulations & certifications
Questions?
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Thank you