S1

Technology

Glow Email

Glow Email Page 2

Contents

Introduction …………………………………………………………………………………………………………………………… 3

Accessing Glow ………………………………………………………………………………………………………………………. 4

Signing into Glow …………………………………………………………………………………………………………………… 5

Launch Pad ……………………………………………………………………………………………………………………………… 6

Searching for People ………………………………………………………………………………………………………… 7-8

Switching between Apps ……………………………………………………………………………………………………… 9

Sending Emails ………………………………………………………………………………………………………………… 10-11

Sending Emails to More than One Person (Cc) ……………………………………………………………… 12

Replying to Emails ……………………………………………………………………………………………………………….. 13

Forwarding Emails ………………………………………………………………………………………………………………. 14

Sending an Email Attachment ………………………………………………………………………..................... 15

Marking Emails as Low, Normal or High Priority …………………………………………………………. 16

Creating Folders …………………………………………………………………………………………………………………. 17

Creating an Email Signature……………………………………………………………………………………………… 18

Email Etiquette …………………………………………………………………………………………………………………… 19

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Introduction

Glow is the Scottish Schools National Intranet. This is a major

national ICT and telecommunications programme managed by Education Scotland.

The full Glow service is web-delivered and browser-based, enabling access from

school, home or anywhere that internet access is possible.

The Glow system provides access to a variety of collaboration tools within a secure,

password authenticated environment. These include:

Glow Meet - A web conferencing service which runs on Adobe Connect software.

Glow Blogs - Blogs provide a powerful and flexible tool for collaborative learning

Glow Forums - Allow you to interact in a user-friendly environment.

Glow Wikis - Collaborative online spaces and allow individuals and classes to work

together on one ‘canvas’.

Glow Chat - A text based chat client which allows for no, full or partial

moderation.

Glow Messenger - An instant messaging system accessible by every teacher with a

Glow account.

Glow Mail - A web based email service available to Glow users.

Glow Learn - An integrated Virtual learning environment (VLE) allowing nationwide

sharing of resources and creation of teaching courses.

Glow Groups - Sub-sites which can be created by teachers in each establishment

for a variety of purposes, such as a class group, a curricular subject group, or a

group for staff collaboration. Groups also exist at a National Level for each

curricular area to encourage collaboration across the country.

Discussion Boards

Document Stores

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Accessing Glow

Method 1: Enter Glow into a search engine and select the first hyperlink.

Method 2: Enter https://sts.platform.rmunify.com into the search bar.

Enter glow into the search box Click search icon

Click hyperlink

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Signing into Glow

1. Your teacher will provide you with the following information:

i) Username (gw……………………….....@glow)

ii) Password

iii) Email address (gw………………………@glow.sch.uk)

Note: after your username you do not have to type in @glow as it is already

done be default.

2. Log into Glow by entering you username and password.

Enter username

Enter password

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Launch pad

Launch pad displays many apps that you can choose from.

'App' is short for 'application' - which is another name for a computer program.

Apps are used to carry out particular functions, for example to play games, get

turn-by-turn directions, access news, books, weather, emails, etc. Normally, when

people talk about apps they are almost always referring to programs that run on

mobile devices, such as smartphones or tablet computers.

At this level, you will be using the Mail and People app.

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Searching for People

1. Open People app.

2. Search for the person you are looking for by typing in their full name. (I’m

using Angus Mitchel as an example to illustrate this task).

3. Glow is set up for most pupils in Scotland, so it is likely more than one person

with the same name will appear from different schools. Select the right

person with the region underneath the name that they come from to see

their information.

4. The quickest way to send the person an email is by double-clicking the left

button of the mouse on their email address.

Double-click the

left button of

the mouse.

Select the right

person with the

region that they

come from.

Type in full name

and press Enter

key.

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The following message window box will appear:

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Switching between Apps

It’s import to switch between apps to carry out the right task.

Click Launch

Pad button to

view apps.

Select app

that you want

to use.

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Sending Emails

1. Click New.

The following message window will appear:

2. Type in the email address who you want to send the email to.

3. Enter a few words what the email is about in the subject area as this gives

the recipient an indication of what the message is about

4. Type your message.

5. Click Send.

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Enter email

address.

Enter

subject.

Type

message.

Click Send.

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Sending Emails to More than One Person (Cc)

In the past, a carbon copy was the under-copy of a document created when carbon

paper was placed between the original and the under-copy during the production of

a document.

Within emails, the abbreviations cc (carbon copy) or bcc (blind carbon copy) refer

to sending copies of an electronic message to recipients other than the addressee.

1. Type in the email address who you want to send the email to.

2. Enter emails of the people who you would like to send identical copies of the

email.

3. Then follow steps 3, 4 and 5 from previous task.

Enter email

address.

Enter email

addresses.

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Replying to Emails

If you wish to reply to an email immediately, click on the Reply icon at the top of

the e-mail rather than sending a new email.

1. Open email of sender.

2. Click on Reply.

Click Reply.

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Forwarding Emails

Sometimes, you read an email and wish to send it on to another person or persons.

Simply forward the original message to other e-mail addresses by selecting the

Forward icon.

A forward message window will appear and the original subject line will appear in

the Subject box, along with the abbreviation Fw:

Enter the e-mail address of the person you wish to forward the message onto.

1. Open email of sender.

2. Click on Forward.

Click Forward.

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Sending an Email Attachment

An email attachment is a computer file sent along with an email message. One or

more files can be attached to any email message, and be sent along with it to the

recipient. This is typically used as a simple method to share documents and images.

1. Make sure you have a document or an image ready to send.

2. Fill out an email.

3. Click on Attach.

4. Find the file you want to send.

5. Click on the file.

6. Click OK.

Click Attach.

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Marking Emails as Low, Normal or High Priority

The level of priority you wish to give your e-mail can be set to low, normal or high.

1. Click on more actions.

2. Select set importance.

3. Click low, normal or high.

This is how an email which has been send with high priority will appear in your

inbox:

More actions.

Click low,

normal or high.

Select set

importance.

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Creating Folders

Once you start using email, you will soon find messages clogging up your Inbox.

Once you’ve read them, you might want to organise your emails by storing

messages, deleting them, archiving them and moving them elsewhere.

1. Go over the word Folders.

2. Click on the + symbol.

3. Give your folder a suitable name.

4. Click on Inbox.

5. Drag and drop your message to the right folder.

Click on the + symbol.

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Creating an Email Signature

A signature is created so that your emails will always have the same complimentary

close at the end of the message. You can choose to use your signature all the time

or to choose when you do and when you do not what to use it. The following method

is the easiest way to create a signature of your choice.

1. Click on gear icon.

2. Search for Email signature.

3. Click Email signature.

1. Fill window message box.

2. Click OK.

Click on gear icon.

Search for Email signature.

Click Email signature.

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Email Etiquette

With email becoming the dominant form of business communication, many

employees will spend a large proportion of their day attending to and replying to

emails. Email etiquette refers to the rules that we should remember when using

emails.

Be brief and to the point - Emails are not the way to communicate when

you wish to have a long, drawn out conversation or to give a detailed

description of something. Keep to the subject of the email, be very precise

in your content and be brief, without missing important information.

Always read over an email before you send it to make sure it makes sense.

Remember to check your spelling and punctuation - Poor spelling and keying

in errors can completely change the meaning of an email and cause confusion.

Check carefully before you click the send button.

Check e-mails regularly - Answer promptly as somebody may be waiting on a

reply.

Make sure you answer any questions asked.

Only attach necessary files.

If you are using the reply facility, check who is receiving a copy of your

email – it may be going to more than just the person you think. Reply to

Sender will only send a response to the one person who emailed you in the

first place. ‘Reply to All’ you will send the email back to everyone who was

sent the original email.

Include a Subject - When composing your email, try to include a subject

which will indicate to the recipient the content of your email.

Storing emails in an organized fashion - Create folders in your inbox for

various topics, people etc. and save the emails in the appropriate folder.

Always delete unwanted emails in order to save space.

Do not write in capital letters – this is perceived as SHOUTING.

Do not forward chain letters, jokes, racist, sexist or gossipy comments –

remember email is still written business correspondence.

Avoid using urgent and important unless the email really is urgent and/or

important use cc sparingly.