RyanPhillips2016Resume (1)
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Ryan Phillips Phone: (510) 673-5609 email: [email protected] Experience Area Dispatcher/Logistics United Rentals, San Jose, CA (July 11 – present) United Rentals has become the world’s largest equipment rental provider, with an integrated network of 880+ rental locations in 49 states and 10 Canadian provinces, and $8.44 billion OEC of rental fleet including 3,300 classes of equipment. Responsible for managing contracts for high end projects such as Google, Stanford Hospital, Levi Stadium, Facebook, Google, and the new Apple Campus. Schedule/coordinate delivery dispatching to ensure excellent and timely service to end customers Effectively utilize company personnel and resources like FAST (Field Automation Strategy & Technology) and Rentalman (United Rentals database) Responsible for optimization of equipment delivery/pickup routes while achieving top percentile CFBO (customer scoring system) performance and meeting operating expenses, goals, and objectives Implement efficient Supply Chain Management strategies through fleet transfers & sourcing between locations within the various Bay Area Metros Dispatch 15 drivers plus outside haulers to cover deliveries and pickup throughout the Bay Area & Northern California Inside Sales Hertz, Santa Clara, CA (Jan 11 – July 11) Hertz operates the Hertz, Dollar, Thrifty and Firefly car rental brands in more than 11,000 corporate and licensee locations throughout 140 countries. Emphasized on selling and maximizing revenue by providing upgrades on vehicles, ancillary features, damage coverage and fuel Worked in a fast paced environment alongside team to achieve monthly/quarterly quotas while enhancing customers overall experience Processed customer requests, orders, purchases and returns
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Transcript of RyanPhillips2016Resume (1)
Ryan PhillipsPhone: (510) 673-5609 email: [email protected]
Experience Area Dispatcher/Logistics
United Rentals, San Jose, CA (July 11 – present)United Rentals has become the world’s largest equipment rental provider, with an integrated network of 880+ rental locations in 49 states and 10 Canadian provinces, and $8.44 billion OEC of rental fleet including 3,300 classes of equipment.
Responsible for managing contracts for high end projects such as Google, Stanford Hospital, Levi Stadium, Facebook, Google, and the new Apple Campus.
Schedule/coordinate delivery dispatching to ensure excellent and timely service to end customers Effectively utilize company personnel and resources like FAST (Field Automation Strategy &
Technology) and Rentalman (United Rentals database) Responsible for optimization of equipment delivery/pickup routes while achieving top percentile
CFBO (customer scoring system) performance and meeting operating expenses, goals, and objectives
Implement efficient Supply Chain Management strategies through fleet transfers & sourcing between locations within the various Bay Area Metros
Dispatch 15 drivers plus outside haulers to cover deliveries and pickup throughout the Bay Area & Northern California
Inside SalesHertz, Santa Clara, CA (Jan 11 – July 11)Hertz operates the Hertz, Dollar, Thrifty and Firefly car rental brands in more than 11,000 corporate and licensee locations throughout 140 countries.
Emphasized on selling and maximizing revenue by providing upgrades on vehicles, ancillary features, damage coverage and fuel
Worked in a fast paced environment alongside team to achieve monthly/quarterly quotas while enhancing customers overall experience
Processed customer requests, orders, purchases and returns
Outside Sales United Rentals, Oakland, CA (Aug 07 – Aug 08)
Created & maintained customer relationships within given territory to increase revenue on Branch & District level
Met or exceeded monthly revenue quota Created rental & sales quotes for new & used equipment Offered a full range of products & services to new and existing customer base, including specialty
product line
Inside Sales Rep United Rentals, San Jose, CA (Nov 05 – Aug 07)
Provided excellent customer service and supported all departments of operations in Branch/Metro Responsible for managing contracts for high end projects Processed rental quotes, reservations, contracts and invoices Created POs for equipment and merchandise sales
Managed delivery and pickups with Branch/Metro
Managed accounts
Education
Cal State University, Hayward, CA
Bachelor of Arts, Mass Communication
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