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Rumour tracking in a humanitarian crisis
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Transcript of Rumour tracking in a humanitarian crisis
As long as it’s not about us…
Rumours in a humanitarian crisis
What we are doing
Fishing for feedback
and brag about its size
Open our doors
What we should do
And create an environment in which people are comfortable to share information
Why?• Because they have their own priorities• Because they have their own language• Because they have their own solutions
• Because it’s not about us
Rumours force us to change our
attitude
&approaches
Open channelsOpen questions
Open communication
So…
Allow people to decide what they like to share, how they like to share it
their questionstheir solutionstheir ideas
So…
Facilitate & support
Facilitated
E.T. The
Movie
In a language they like Through people they trust
So…
Information doesn’t trickle down, nor does it just pour in
Sustainable
use existing channels&
principles of good journalism
So…
It’s methodology, not technology
Continuous
Some waves are bigger than others, but 1 rumour
is enough to take action
So…
actions can be continuously shaped and reshaped by them
Unwrapping the rumour A rumour takes different forms and shapes
• Questions• Criticism• Lies• Facts
Why do people people believe it?What is the underlying issue?
What is the existing bias/preconception?
What it looks like in
Nepal
…and in Liberia
Challenges
Facts aren’t always stronger than rumours & opinions
Scale
Processing qualitative data takes more time, money & people
How to measure impact?
Sustainable # Locals in chargeModest location of meetings – size of logos?Approachable # non-comms staff answering questions from local mediaRe-active demand-driven vs supply-drivenTransparent not just what & where, but also why & how
So…(some suggestions)