Pursuant to Article 49 paragraph 3 of the Law on Utility Activities (OGM 55/16) and Article 12 paragraph 2 item 1 of the Statute of the Energy Regulatory Agency (OGM 36/17), the Board of the Agency at its session held on 19 October 2018 adopted the

RULES ON THE BENCHMARKING OF BUSINESS OPERATIONS AND PERFORMANCE

INDICATORS OF THE PROVIDERS OF REGULATED UTILITY SERVICES

I. BASIC PROVISIONS

Subject

Article 1

(1) These Rules shall set out in details the performance indicators of providers of regulated

utility services (hereinafter referred to as Provider), the data delivery methodology, the data and

indicator processing and evaluation methodology and other matters of significance for performance

indicator setting and comparing (benchmarking).

(2) Regulated utilities shall be public water supply and urban waste water management.

Definitions

Article 2

(1) The terms used in these Rules shall mean as follows: 1) indicator is a value obtained from a mathematical relation between two or more

performance data of the Provider; 2) index is a value obtained from a mathematical relation between several key performance

indicators of the Provider; 3) individual index is an efficiency indicator of the Provider's performance on the level of the

individual regulated utility service they provide, as well as on the level of all regulated utility services provided by the Provider;

4) local index is an efficiency indicator of the sector of regulated utility services on the level of a local self-government unit;

5) national index is an efficiency indicator of the sector of regulated utility services on the level of Montenegro;

6) weighting factor is a coefficient that defines the relevance of a key indicator in calculating separate indexes used for calculation of the Provider’s performance individual indexes and local indexes;

7) regulatory scale is a range of values used for evaluation of key indicators; 8) primary treatment is the treatment of urban waste waters by a physical and/or chemical

process involving settlement of suspended solids or other processes in which the five-day biochemical oxygen demand (hereinafter referred to as BOD5) of incoming waste water is reduced by at least 20% before discharge, and the total suspended solids of the incoming waste water are reduced by at least 50 %;

9) secondary treatment is the treatment of urban waste waters by a process generally involving biological treatment with a secondary settlement or other process pursuant to the law;

10) tertiary treatment is the treatment of waste water by a process where phosphorus is additionally removed by 80% and/or nitrogen by 70-80%;

11) 1 PE (population equivalent) is organic biodegradable load having a five-day biochemical oxygen demand of 60 grams of oxygen per day.

(2) Other terms used in these Rules shall have the meaning attributed to them in the Law on Utility Activities.

Gender sensitivity

Article 3

The terms used in these Rules for physical persons in masculine gender shall imply the same

terms in feminine gender.

Indicator benchmarking levels

Article 4

(1) The Energy Regulatory Agency (hereinafter referred to as Agency) shall carry out the benchmarking of Providers' performance indicators for the services of:

1) public water supply; 2) urban waste water collection and discharge, and 3) urban waste water treatment. (2) In accordance with these Rules, the Agency shall evaluate and compare performance

indicators of each Provider individually for the purpose of reviewing the efficiency of their

performance, the sustainability and quality of services that a Provider provides through regulated

utility services, as well as other indicators that are to reflect the sustainability and quality of services

on the local and national levels.

Benchmarking objectives

Article 5

These Rules are aimed to facilitate:

1) creating of a database required for calculating, evaluating and comparing of Providers' performance indicators as well as reviewing of sustainability and quality of services referred to in Article 4 paragraph 1 of these Rules, and

2) identification of operational segments that require improvement of Providers' performance or the conditions under which the Providers operate.

II. DATA DELIVERY METHOD

Data delivery method

Article 6

(1) Providers shall collect the performance data listed in Schedule 1 that makes an integrated part of these Rules (hereinafter referred to as: data) on monthly basis.

(2) Providers shall deliver to the Agency the data referred to in paragraph 1 of this Article quarterly, but not later than 15 days before the expiry of the previous quarter.

(3) Where the data from the Provider's financial report for the previous year differs from the data provided to the Agency for that year, the Provider shall inform the Agency thereof and submit updated financial data not later than 30 April of the current year for the previous year.

(4) In addition to the data referred to in paragraph 1 of this Article, the Provider shall submit other data and documents on request by the Agency.

(5) Providers shall submit to the Agency the data in hard copy signed by the Provider's authorised person,

(6) and in electronic form. (7) Where the Agency identifies errors or ambiguities in the delivered data, it shall demand the

Provider to correct, supplement or clarify the data.

Assessment of data reliability

Article 7

(1) Providers shall deliver the Agency the data reliability assessment on the occasion of delivering the data inclusive of the fourth quarter.

(2) Data reliability shall be assessed in the way that:

1) reliable data scores 1; 2) unreliable data scores 2.

(3) Providers shall assess data reliability based on the documents available. (4) Providers shall provide the documents used for the assessment of the data reliability, unless

such documents have been provided in the procedure of filing a request to the Agency to issue consent on the proposed tariffs for carrying out regulated utility activities.

Benchmarking coordinator

Article 8

Providers shall submit to the Agency the data (first name, last name, email address, contact

telephone and the like) on the person designated to be submitted the data and documents on the

Provider's performance (Benchmarking Coordinator).

Annual report on the performance indicators benchmarking

Article 9

(1) Annual reports on Providers' performance indicator benchmarking (hereinafter referred to as Annual Report) shall be drawn up by the Agency no later than 31 October of the current for the previous year.

(2) Annual Reports shall include but not be limited to the data on the benchmarking of Providers' key performance indicators (hereinafter referred to as Key Indicators) and Providers' performance indexes calculated based on them, local indexes and the national index.

(3) The Agency shall publish the Annual Reports on its website.

III. DATA AND INDICATOR PROCESSING AND EVALUATION METHODOLOGY

Key Indicators

Article 10

(1) Key Indicators shall be set for each service referred to in Article 4 paragraph 1 of these Rules individually.

(2) Key Indicators for public water supply services shall be: 1) water delivery continuity; 2) degree of water quality compliance with special regulations; 3) degree of coverage of the people served with water supply through connections to the public

water supply system; 4) degree of non-revenue water; 5) degree of coverage of consumers by special metering devices (water meters); 6) number of breakdowns per km of water supply network. (3) Key indicators for the service of urban waste water collection and discharge shall be: 1) degree of coverage of the people served by the service of urban waste water collection and

discharge through connections to the public sewerage system; 2) degree of urban waste water subjected to secondary or tertiary treatment; 3) degree of inspected sewerage network; 4) number of blockages per km of sewerage network. (4) Key indicators for the service of urban waste water treatment shall be: 1) degree of compliance of the quality of treated urban waste water discharged from the urban

waste water treatment plant (hereinafter referred to as effluent); 2) degree of secondary treatment of urban waste waters; 3) degree of coverage by the service of urban waste water treatment. (5) Key indicators relating to all the services referred to in paragraphs 2, 3 and 4 of this Article

shall be: 1) degree of collection; 2) total number of staff per 1000 of consumers; 3) degree of coverage of operating expenses by operating revenues (excluding depreciation);

4) number of complaints per 1000 consumers. (6) The value of key indicators shall be obtained from the mathematical relation between two or

more performance data of the Provider, and they shall be used for calculation of the Provider's performance indexes, the local and national indexes.

(7) The calculation method for the key indicators referred to in paragraphs 2 to 5 of this Article is given in Schedule 2 that makes an integrated part of these Rules.

Other performance indicators

Article 11

(1) In addition to the key indicators referred to in Article 10 of these Rules, based on the data that the Agency gathers from the Providers, it may calculate and compare Providers' other performance indicators.

(2) The calculation method for other performance indicators is given in Schedule 2 of these Rules.

Evaluation of key performance indicators

Article 12

(1) Key indicators shall be evaluated based on the regulatory scale referred to in Article 13 of these Rules.

(2) After the evaluation completed in accordance with paragraph 1 of this Article, the key indicators shall be evaluated based on the data reliability assessment in accordance with Article 14 of these Rules.

Evaluation based on the regulatory scale

Article 13

(1) Evaluation of key indicators based on the regulatory scale shall be carried out in line with the lower and upper limits of the regulatory scale, which are established in Schedule 3 of these Rules.

(2) The lower limit of the regulatory scale referred to in paragraph 1 of this Article shall be undesirable value of the key indicator.

(3) The upper limit of the regulatory scale referred to in paragraph 1 of this Article shall be the desirable value of the key indicator.

(4) Where higher numerical value of an indicator indicates the Provider's inefficient performance, the lower limit of the regulatory scale has value higher than the upper limit of the regulatory scale.

(5) The key indicator with numerical value below the lower limit that that has value lower than the upper limit of the regulatory scale shall score 0.

(6) The key indicator with numerical value above the lower limit, where the lower limit has the value higher than the upper limit, shall score 0.

(7) Where lower numerical value of an indicator indicates the Provider's efficient performance, the upper limit of the regulatory scale has value lower than the lower limit of the regulatory scale.

(8) The key indicator with numerical value above the upper limit, where upper limit has value higher than the lower limit of the regulatory scale, shall score 100.

(9) The key indicator with numerical value below the upper limit, where the upper limit has value lower than the lower limit of the regulatory scale, shall score 100.

(10) The key indicator with numerical value between the prescribed lower limit of the regulatory scale and the upper limit of the regulatory scale shall score a number between 0 and 100.

Evaluation of key indicators based on data reliability assessment

Article 14

Evaluation of key indicators based on data reliability assessment shall be carried out:

1) by dividing the indicator by 1, if all the data for calculation of that indicator has scored 1 in accordance with Article 7 paragraph 2 item 1 of these Rules;

2) by dividing the indicator by number 2, if at least one datum for calculation of that indicator has scored 2 in accordance with Article 7 paragraph 2 item 2 of these Rules;

3) by dividing the indicator by number 4, if all the data for calculation of that indicator has scored 2 in accordance with Article 7 paragraph 2 item 2 of these Rules.

Individual index of the Provider's performance

Article 15

(1) Individual index shall be calculated individually for each service referred to in Article 4 paragraph 1 of these Rules and jointly for all those services.

(2) Individual index shall be a sum of separate indexes, which are determined for the services referred to in Article 4 paragraph 1 of these Rules, with maximum value 100/100.

(3) The separate indexes referred to in paragraph 2 of this Article shall be calculated based on evaluated key indicators as follows:

1) public water supply separate index shall be obtained by summing the values of evaluated key indicators for the public water supply service multiplied by weighting factors of key indicators, save the indicator of the coverage degree of that service;

2) separate index for urban waste water collection and discharge shall be obtained by summing the values of evaluated key performance indicators for the service of urban waste water collection and discharge multiplied by weighting factors of key indicators, save the indicator of coverage by that service and the indicator of the degree of urban waste waters sent for secondary or tertiary treatment;

3) separate index of urban waste water treatment shall be obtained by summing the values of evaluated key indicators for the service of urban waste water treatment multiplied by weighting factors of key indicators, save the indicator of the degree of secondary treatment of urban waste waters and indicator of coverage by the service of urban waste water treatment;

4) separate index related to all services referred to in Article 4 paragraph 1 of these Rules that the Provider provides shall be obtained by summing the values of evaluated key indicators of such services multiplied by weighting factors of key indicators.

(4) Individual index shall be presented in the form of a fraction of two numbers, with maximum value 400/400, where:

1) denominator is 200, if the Provider provides one service, or 300 or 400 if the Provider provides two or three services referred to in Article 4 paragraph 1 of these Rules,

2) numerator is the sum of the values of separate indexes referred to in paragraph 3 of this Article and may not exceed the denominator referred to in item 1 of this paragraph.

(5) by dividing the numerator by the denominator referred to in paragraph 4 of this Article obtained shall be the final individual index of the Provider's performance, which shall be a number that is lower than 1 or ideally equal to 1.

Weighting factors of key indicators

Article 16

(1) Weighting factors of key indicators shall be allocated to each key indicator in the calculation of separate indexes used for calculation of individual indicators of the Provider’s performance and local indexes, and their value shall depend on the significance of such key indicator for the evaluation of the Provider’s performance efficiency and the quality of services provided by the Provider through a regulated utility activity, as well as the maintenance and quality of services in the sector of public water supply and urban waste water management.

(2) The sum of all weighting factors for calculation of individual and local indexes shall be 1. (3) Weighting factors of key indicators are given in Schedule 3 of these Rules.

Local index

Article 17

(1) Local indexes shall be calculated separately for each service referred to in Article 4 paragraph 1 of these Rules provided by the Provider and jointly for all those services.

(2) Local index shall be a sum of separate indexes that are set for the services referred to in paragraph 1 of this Article, with maximum value 100/100, as follows:

1) local separate index for the service of public water supply shall be obtained by summing the values of evaluated key indicators for the service of public water supply multiplied by weighting factors of key indicators for that service;

2) local separate index for the service of urban waste water collection and discharge shall be obtained by summing the values of evaluated key indicators for the service of urban waste water collection and discharge multiplied by weighting factors of key indicators for that service;

3) local separate index for the service of urban waste water treatment shall be obtained by summing the values of evaluated key indicators for the service of urban waste water treatment multiplied by weighting factors of key indicators for that service;

4) local separate index relating to all services referred to in Article 4 paragraph 1 of these Rules shall be obtained by summing the values of evaluated key indicators for such services multiplied by weighting factors of key indicators for those services.

(3) Local index shall be presented in the form of a fraction of two numbers, with maximum value 400/400, where:

1) denominator is 400; 2) numerator is the sum of the values of local separate indexes referred to in paragraph 2 of

this Article and may not be higher than the denominator referred to in item 1 of this paragraph. (4) By dividing the numerator by the denominator referred to in paragraph 3 of this Article,

obtained shall be the final local index which represents a number less than 1 and in ideal scenario it equals to number 1.

National index

Article 18

(1) National index shall be calculated jointly for all the services referred to in Article 4 paragraph 1 of these Rules, in the way that when calculating it local indexes and the share of Providers in the sale of water are taken into account.

(2) The share of Providers in the sale of water referred to in paragraph 1 of this Article shall be set based on the Provider’s share of billed water in the total billed water of all Providers in Montenegro.

(3) The data on the billed water referred to in paragraph 2 of this Article shall be taken for the year to which the Annual Report referred to in Article 9 of these Rules is related.

(4) National index shall be set for the services referred to in Article 4 paragraph 1 of these Rules, with maximum individual value 100/100, i.e.:

1) national index for the service of public water supply; 2) national index for the service of urban waste water collection and discharge; 3) national index for the service of urban waste water treatment; 4) national index relating to all services referred to in items 1 to 3 of this paragraph. (5) The index referred to in paragraph 1 of this Article shall be presented in the form of a

fraction of two numbers, with maximum value 400/400, where: 1) denominator is 400; 2) numerator is the sum of the values of separate indexes referred to in paragraph 4 of this

Article and may not be higher than the denominator referred to in item 1 of this paragraph. (6) By dividing the numerator by the denominator referred to in paragraph 5 of this Article,

obtained shall be the national index which represents a number lower than 1 and in ideal scenario it shall equal to number 1.

Data check

Article 19

Based on the available documents the Agency shall check the data provided in accordance with

these Rules as well as the assessment of their reliability.

Schedules

Article 20

The Schedules 1 to 3 to these Rules shall be published only in electronic edition of the Official

Gazette of Montenegro.

IV. TRANSITIONAL AND FINAL PROVISION

Data delivery and report drawing up

Article 21

(1) The Providers shall deliver to the Agency the data referred to in Article 6 of these Rules for 2015, 2016 and 2017 no later than 1 March 2019.

(2) The Providers shall deliver to the Agency the data referred to in Article 6 of these Rules for 2018 by 30 April 2019.

(3) The Annual Report referred to in Article 9 of these Rules for 2018 shall also include the data referred to in paragraph 1 of this Article.

Entry into force

Article 22

These Rules shall enter into force on the eighth day following their publication in the Official

Gazette of Montenegro.

Number: 18/3107-4

Podgorica, 19 October 2018 BOARD CHAIRMAN

Branislav Prelević, s.r.

Schedule 1

Data Unit Code Data description

PUBLIC WATER SUPPLY DATA - Pv Data related to public water supply that is marked as pv.

URBAN WASTE WATER COLLECTION AND DISCHARGE DATA

- Pk Data related to urban waste water collection and discharge that is marked as pk.

URBAN WASTE WATER TREATMENT DATA - Pp Data related to urban waste water treatment that is marked as pp.

DATA ON OTHER ACTIVITIES - Pd Data related to other activities carried out by the Provider (storm water management, transport of passengers in urban and suburban settlements, urban waste management, etc.) that is marked as pd.

JOINT DATA - Pz Data related to joint activities carried out by the Provider (administration, sales, common affairs service etc.) that is marked as pz.

AGGREGATE DATA - Pu Data related to the Provider's performance as a whole (public water supply, urban waste water collection and discharge, urban waste water treatment, other activities and joint affairs) that is marked as pu.

STATISTICAL DATA

Number of inhabitants on the territory of the LSGU

No. p01u Number of inhabitants living on the territory of a local self-government unit (LSGU) according to the latest population census.

Number of inhabitants on the territory of the LSGU connected to the public water supply system

No. p01v

Number of inhabitants connected to the public water supply system. This datum may be calculated based on the population census of settlements and the data on the degree of connection of such settlements to the public water supply system.

Number of inhabitants on the territory of the LSGU supplied with water from cisterns

No. p02v Number of inhabitants that are not connected to the public water supply system, but who are delivered water from cisterns by the Provider.

Number of inhabitants on the territory of the LSGU connected to the public sewerage system

No. p01k

Number of inhabitants connected to the urban waste water collection and discharge system (public sewerage system). This datum may be calculated based on the population census of settlements and the data on the degree of connection of such settlements to the public sewerage system.

Number of inhabitants using septic tanks in the settlements not connected to the public sewerage system

No. p02k Number of inhabitants on the territory of the LSGU receiving the service of urban waste water collection and discharge through septic tank pumping.

Number of inhabitants on the territory of the LSGU where urban waste water is collected and discharged by the public sewerage system and is subject to treatment.

No. p01p

Number of inhabitants where urban waste water is collected and discharged by the public sewerage system and is subject to treatment. This datum may be calculated based on the population census of settlements and the data on the degree of connection of such settlements to the urban waste water treatment plant (WWTP).

Number of inhabitants on the territory of the LSGU where urban waste water is collected by septic tank pumping and is subject to treatment.

No. p02p Number of inhabitants where urban waste water is collected by septic tank pumping and is subject to treatment.

Schedule 1

STAFF DATA

Number of staff engaged in the activities of water supply

No. p03v Number of staff engaged in providing the service of public water supply.

Number of staff engaged in the activities of urban waste water collection and discharge

No. p03k Number of staff engaged in providing the service of urban waste water collection and discharge.

Number of staff engaged in the activities of urban waste water treatment

No. p03p Number of staff engaged in providing the service of urban waste water treatment.

Number of staff engaged in other activities No. p01d Number of staff engaged in providing other services of the Provider (storm water management, transport of passengers in urban and suburban settlements, urban waste management, etc.).

Number of staff engaged in common affairs No. p01z Number of staff engaged in common affairs (administration, sales, common affairs service, etc.).

Total number of staff No. p02u

The total number of staff that needs to equal to the sum of the staff engaged in the activities of public water supply, urban waste water collection and discharge, urban waste water treatment, the staff engaged in other activities and the staff engaged in common affairs.

INFRASTRUCTURE DATA

Length of primary network km p04v Length of primary water supply network is the total length of pipelines or a group of pipelines connecting water intakes, water treatment plants (preparation) and reservoirs with secondary network (distribution pipeline).

Length of primary network entered in the geographic information system (GIS)

km p05v Length of Provider's primary water supply network entered in the geographic information system (GIS), including the data on facilities (pump stations, reservoirs, manholes, etc.).

Length of primary network not supported by adequate documents

km p06v Length of Provider's primary water supply not entered in GIS which is not supported by other documents based on which the route of primary network, location of pump stations, reservoirs, manholes, etc. could be identified.

Length of secondary water supply network km p07v

Length of secondary water supply network is the length of all pipelines serving to distribute water within the area covered by the provision of the service through the regulated utility activity. Secondary water supply network (distribution pipeline) is a pipeline or a group of pipelines connecting the primary network with tertiary network.

Length of secondary network entered in GIS km p08v Length of Provider's secondary water supply network entered in GIS, including the data on facilities (manholes, hydrants, valves, etc.).

Length of secondary network not supported by adequate documents

km p09v Length of Provider's secondary water supply network not entered in GIS which is not supported by other documents based on which the route of distribution network, the location of manholes, hydrants, valves, etc. could be identified.

Length of tertiary network km p10v Length of tertiary water supply network is the length of all connected pipelines from the connection point to the secondary network to the consumer.

Length of tertiary network entered in GIS km p11v Length of Provider's tertiary water supply network entered in GIS, including data on facilities (water meters, etc.).

Schedule 1

Length of tertiary network not supported by adequate documents

km p12v Length of Provider's tertiary water supply network not entered in the GIS which is not supported by other documents based on which the position of water meters etc. could be identified.

Total length of water supply network km p13v Total length of water supply network should equal to the length sum of the primary, secondary and tertiary water supply network.

Total length of water supply network entered in GIS

km p14v Total length of water supply network entered in GIS.

Design capacity of all water intakes m³ p15v Maximum quantity of water that may be produced on the sources that the Provider uses to provide public water supply service.

Number of Provider's water supply systems No. p16v Number of water supply systems managed by the Provider in the area covered by the service of public water supply, which are physically separated.

Length of newly constructed primary and secondary water supply network

km p17v Length of water supply network (primary and secondary) constructed in the reporting period.

Length of reconstructed primary and secondary water supply network

km p18v Length of water supply network (primary and secondary) reconstructed in the reporting period.

Length of sewerage network with connections km p04k Total length of sewerage network, including connections.

Length of sewerage network with connections entered in GIS

km p05k Total length of Provider's sewerage network entered in GIS, including facilities (manholes, pumping stations, etc.).

Length of sewerage network not supported by adequate documents

km p06k Total length of Provider's sewerage network not entered in GIS which is not supported by other documents based on which the route of pipes, location of manholes, pumping stations etc. could be identified.

Number of sewerage manholes No. p07k Number of sewerage manholes in the Provider's public sewerage system.

Length of newly constructed sewerage network km p08k Length of sewerage network constructed in the reporting period.

Length of reconstructed sewerage network km p09k Length of sewerage network reconstructed in the reporting period.

Designed capacity of the waste water treatment plant (WWTP)

PE p52p Capacity of the constructed WWTP.

Current capacity of WWTP PE p53p Exploited capacity of the WWTP.

DATA ON CONNECTIONS

Number of connections to the water supply network

No. p19v

Total number of water supply connections (physical persons - households and legal entities). If more than one consumer is connected through a single connection, this datum shall equal to 1. E.g. one connection for a residence building has several consumers.

Number of new connections to the water supply network

No. p20v Number of new connections to the water supply network (physical persons - households and legal entities) in the reporting period.

Number of connections to the sewerage network No. p10k Total number of connections to the sewerage network (physical persons - households and legal entities).

Schedule 1

Number of new connections to the sewerage network

No. p11k Number of new connections to the sewerage network (physical persons - households and legal entities) in the reporting period.

Total number of connections to the water supply and sewerage network

No. p03u Total number of connections (physical persons - households and legal entities) to the water supply and sewerage network.

WATER PRODUCTION DATA

Quantity of water produced from own sources – metered

m³ p21v Quantity of water produced from all sources that the Provider uses for the needs of public water supply, which is metered by a metering instrument.

Quantity of water produced from own sources – estimated

m³ p22v Quantity of estimated water produced from all sources that the Provider uses for the needs of public water supply.

Quantity of water procured from third parties m³ p23v Quantity of water that the Provider purchases from other Providers (local water companies and/or regional water supply system).

Total quantity of produced water m³ p24v Total quantity of water produced including the quantity of metered and estimated produced water of the Provider and the quantity of water that the Provider procures from third parties.

DATA ON ACCEPTED, SENT AND TREATED URBAN WASTE WATER

Quantity of urban waste water sent for treatment to the plant that is operated by the same Provider

m³ p12k Quantity of urban waste water that the Provider sends to the urban waste water treatment plant (WWTP) which is independently operated by the Provider for the purposes of primary, secondary1 or tertiary2 treatment.

Quantity of urban waste water sent for treatment to another Provider

m³ p13k Quantity of urban waste water sent by the Provider for treatment to a WWTP operated by another Provider.

Aggregate quantity of urban waste water sent for treatment

m³ p14k Aggregate quantity of urban waste water sent by the Provider for treatment i.e. sent to the WWTP irrespective of the fact if it is independently operated by the same Provider or if it is operated by another Provider.

Quantity of urban waste water discharged into recipient without previous treatment

m³ p15k Quantity of urban waste water not sent to the WWTP, but discharged into the recipient without previous treatment.

Quantity of urban waste water accepted for treatment from the system for urban waste water collection of the same Provider

m³ p04p Quantity of urban waste water accepted by the WWTP, which is collected and sent to the WWTP by the same Provider that operates the WWTP.

Quantity of urban waste water that is accepted for treatment from another Provider

m³ p05p Quantity of urban waste water that is accepted by the WWTP, which is collected and sent to the WWTP by the Provider not operating the WWTP.

1 Where urban waste water is treated by the secondary treatment, the datum on the quantity of the waste water treated by the primary treatment shall equal to the quantity of the waste water treated by the primary treatment. 2 Where urban waste water is treated by the tertiary treatment, the datum on the quantity of the waste water treated by the primary and secondary treatment shall equal to the quantity of waste water treated by the tertiary treatment.

Schedule 1

Aggregate quantity of waste water that is accepted for treatment

m³ p06p Aggregate quantity of waste water accepted by the WWTP (including storm and underground water).

Estimated quantity of storm and underground water that entered the WWTP

m³ p07p Estimated quantity of storm and underground water that entered the WWTP.

Quantity of waste water treated in the process of primary treatment

m³ p08p Quantity of waste water treated in the primary treatment before being discharged into the recipient.

Quantity of waste water treated in the process of secondary treatment

m³ p09p Quantity of waste water treated in the secondary treatment before being discharged into the recipient.

Quantity of waste water treated in the process of tertiary treatment

m³ p10p Quantity of waste water treated in the tertiary treatment before being discharged into the recipient.

QUALITY RELATED DATA

Number of water quality analyses required by the law

No. p25v Number of water analyses the Provider is to do in accordance with the regulation governing the water safe for human consumption.

Number of completed water quality analyses – total

No. p26v Number of water quality analyses completed by the Provider.

Number of completed water quality analyses compliant to the required amounts - total

No. p27v Number of completed water quality analyses where all parameters are within the allowed limits.

Number of completed water quality analyses – coliform bacteria

No. p28v Number of water quality analyses for coliform bacteria completed by the Provider.

Number of completed water quality analyses compliant to the required amounts - coliform bacteria

No. p29v Number of completed water quality analyses where the parameters related to coliform bacteria are within the allowed limits.

Number of completed water quality analyses – residual chlorine

No. p30v Number of water quality analyses for residual chlorine completed by the Provider.

Number of completed water quality analyses that are in line with the required amounts - residual chlorine

No. p31v Number of completed water quality analyses where the parameters related to residual chlorine are within the allowed limits.

Number of effluent quality analyses required by the law

No. p11p Number of effluent quality analyses that the Provider is to do in accordance with the regulation governing the quality and sanitary-technical requirements for discharging waste waters into the recipient.

Number of completed effluent quality analyses No. p12p Number of effluent quality analyses completed by the Provider.

Number of completed effluent quality analyses compliant to the required amounts

No. p13p Number of completed effluent quality analyses where all parameters are within the allowed limits.

MANAGEMENT AND MAINTENANCE

Number of breakdowns on the primary network No. p32v Number of breakdowns on the primary water supply network.

Number of breakdowns on the secondary network No. p33v Number of breakdowns on the secondary water supply network.

Number of breakdowns on the tertiary network No. p34v Number of breakdowns on the tertiary water supply network.

Schedule 1

Total number of breakdowns No. p35v Total number of breakdowns on primary, secondary and tertiary water supply networks.

Number of breakdowns reported by consumers or third parties

No. p36v Number of breakdowns reported by consumers or third parties, for the repair of which the Provider is responsible.

Number of breakdowns detected by the Provider No. p37v Number of breakdowns detected by the Provider.

Number of work hours spent on breakdown repairs

h p38v Number of work hours spent on breakdown repairs on the water supply network (primary, secondary and tertiary).

Number of user hours under the system optimum operation

h p39v

Total number of users (physical persons - households and legal entities) multiplied by the number of hours in the reporting period. E.g. number of user hours under the system optimum operation for n users in a year amounts to n x 365 (366) x 24 = n x 8,760 (8,784).

Number of hours of interrupted service due to breakdowns, restrictions and other undesirable events

h p40v

Number of hours of unplanned, i.e. unwanted interruption of the service delivery due to breakdown repairs, restrictions or other unwanted events multiplied by the number of consumers deprived of the service. The interruption hours do not include the interruptions shorter than 30 minutes, or planned disconnections that the consumers are in advance informed about and that are part of regular maintenance of the system operation or disconnections due to temporary suspension of the service (unpaid bills, unintentional consumption, etc.). In the calculation of the number of hours of interrupted service, each hour commenced is counted as one hour.

Number of replaced metering devices No. p41v Number of water meters replaced in accordance with the law regulating metrology (regular replacement) and replacement of faulty water meters (emergency replacement).

Number of blockages on the sewerage network, excluding blockages on connections

No. p16k Number of blockages on the public sewerage network, excluding blockages on connections.

Number of blockages on connections No. p17k Number of blockages on connections.

Total number of blockages No. p18k Total number of blockages on the public sewerage network and connections.

Number of work hours spent on removing blockages on the sewerage network, excluding connections

h p19k Number of work hours spent on removing blockages on the sewerage network, excluding connections.

Number of work hours spent on removing blockages on connections

h p20k Number of work hours spent on removing blockages on connections.

Total number of work hours spent on removing blockages on the sewerage network and connections

h p21k Total number of work hours spent on removing blockages on the sewerage network and connections.

Length of inspected sewerage network km p22k Length of sewerage network that has been inspected. Sewerage network inspection is the Provider's systematic activity aimed at establishing the physical condition and the degree of functionality of a sewerage system facility.

Schedule 1

Length of cleaned sewerage network km p23k

Length of sewerage network that has been cleaned. Sewerage network cleaning is a systematic activity of sewerage network mechanical cleaning or flushing aimed at providing favourable hydraulic conditions for urban waste water discharge.

Number of inspected manholes No. p24k Number of manholes that have been inspected. Manhole inspection is a regular visual inspection of an inspection shaft (manhole body and cover).

Number of repaired/rehabilitated manholes No. p25k Number of manholes repaired or replaced.

ELECTRICITY CONSUMPTION

Electricity consumption for water supply kWh p42v Quantity of electricity consumed for public water supply.

Electricity consumption for urban waste water collection and discharge

kWh p26k Quantity of electricity consumed for urban waste water collection and discharge.

Electricity consumption for waste water treatment kWh p14p Quantity of electricity consumed for waste water treatment.

Electricity consumption for performance of other activities

kWh p02d Quantity of electricity consumed for performance of other activities.

Electricity consumption for performance of common activities

kWh p02z Quantity of electricity consumed for performance of common activities (e.g. electricity consumption for the administration building).

Electricity consumption – total kWh p04u Total quantity of consumed electricity.

OBJECTIONS AND COMPLAINTS

Total number of complaints about water supply service

No. p43v Total number of complaints about the quality of water supply service.

Total number of complaints about waste water collecting service

No. p27k Total number of complaints about the quality of waste water collecting service.

Number of complaints about bills No. p03z Total number of complaints about the bill for service provided.

CONSUMERS

Number of consumers that are physical persons (households) with separate water meters in operation

No. p44v Number of physical persons (households) that have separate metering devices (separate water meters).

Number of consumers from the category of legal entities with separate water meters in operation

No. p45v Number of legal entities that have separate water meters.

Total number of consumers with separate water meters in operation

No. p46v Total number of consumers (physical persons - households and legal entities) that have separate water meters in operation.

Number of consumers from the category of physical persons (households) with joint water meters in operation

No. p47v Number of physical persons (households) that do not have separate water meters but water consumption is metered by a joint water meter and it is distributed to consumers.

Schedule 1

Number of consumers from the category of legal entities with joint water meters in operation

No. p48v Number of legal entities that do not have separate water meters but the consumption is metered by a joint water meter and it is distributed to consumers.

Total number of consumers with joint water meters in operation

No. p49v Total number of consumers (physical persons - households and legal entities) that do not have separate water meters but the consumption is metered by a joint water meter.

Number of consumers from the category of physical persons (households) who are flat rate consumers

No. p50v Number of physical persons (households) whose consumption is not metered but is calculated based on estimated consumption.

Number of consumers from the category of legal entities who are flat rate consumers

No. p51v Number of legal entities whose consumption is not metered but the consumption is calculated based on estimated consumption.

Total number of flat rate consumers No. p52v Total number of consumers (physical persons – households and legal entities) whose consumption is not metered but the consumption is calculated based on estimated consumption.

Total number of consumers from the category of physical persons (households), with and without water meters

No. p53v Total number of physical persons (households), with and without water meters.

Total number of consumers from the category of legal entities, with and without water meters

No. p54v Total number of legal entities, with and without water meters.

Total number of consumers, with and without water meters

No. p55v Total number of consumers (physical persons - households and legal entities), with and without water meters.

Number of consumers connected to the sewerage system - physical persons (households)

No. p28k Number of physical persons (households) connected to the public sewerage system.

Number of consumers connected to the sewerage system - legal entities

No. p29k Number of legal entities connected to the public sewerage system.

Total number of consumers connected to the sewerage system

No. p30k Total number of consumers (physical persons - households and legal entities) connected to the public sewerage system.

Number of consumers that have septic tanks No. p31k Number of consumers not connected to the pubic sewerage system but have septic tanks where urban waste water is collected.

Number of consumers who are charged for the treatment service - physical persons (households)

No. p15p Number of physical persons (households) who are charged for the urban waste water treatment service.

Number of consumers who are charged for treatment service - legal entities

No. p16p Number of legal entities who are charged for the urban waste water treatment service.

Total number of consumers who are charged for the treatment service

No. p17p Total number of consumers (physical persons - households and legal entities) who are charged for the urban waste water treatment service.

BILLING (m³)

Quantity of billed metered water delivered through public water supply system - physical persons (households)

m³ p56v Quantity of water billed to physical persons (households) whose consumption is calculated by separate or joint water meters, and water is delivered through the public water supply system.

Schedule 1

Quantity of billed unmetered water delivered through public water supply system - physical persons (households)

m³ p57v Quantity of water billed to physical persons (households) whose consumption is calculated on flat rate basis, and water is delivered through the public water supply system.

Quantity of billed water delivered through cisterns - physical persons (households)

m³ p58v Quantity of water billed to physical persons (households), and delivered by cisterns.

Total quantity of billed water delivered through the public water supply system - physical persons (households)

m³ p59v Aggregate quantity of water billed to physical persons (households) that is metered and unmetered and delivered through the public water supply system.

Quantity of billed metered water from the public water supply system - legal entities

m³ p60v Quantity of water billed to legal entities whose consumption is metered by separate or joint water meters, and water is delivered through the public water supply system.

Quantity of billed unmetered water from the public water supply system - legal entities

m³ p61v Quantity of water billed to legal entities whose consumption is calculated on flat rate basis, and water is delivered through the public water supply system.

Quantity of billed water supplied by cisterns - legal entities

m³ p62v Quantity of water billed to legal entities supplied with water by cisterns.

Total quantity of billed water delivered through the public water supply system - legal entities

m³ p63v Aggregate quantity of water billed to legal entities that is metered and unmetered and delivered through the public water supply system.

Total quantity of billed water delivered by the public water supply system

m³ p64v Aggregate quantity of water billed to physical persons (households) and legal entities, delivered by the public water supply system.

Quantity of billed waste water collected by the public sewerage system - physical persons (households)

m³ p32k Quantity of urban waste water, collected by the public sewerage system, and billed to physical persons (households).

Quantity of billed waste water collected from septic tanks - physical persons (households)

m³ p33k Quantity of urban waste water, collected by urban waste water pumping from septic tanks, billed to physical persons (households).

Quantity of billed waste water collected by public sewerage system - legal entities

m³ p35k Quantity of urban waste water, collected by the public sewerage system and billed to legal entities.

Quantity of billed waste water collected from septic tanks - legal entities

m³ p36k Quantity of urban waste water, collected by urban water pumping from septic tanks, billed to legal entities.

Total quantity of billed waste water collected by the public sewerage system

m³ p38k Total quantity of billed urban waste water - physical persons (households) and legal entities, collected by the public sewerage system.

Quantity of billed waste water that is subjected to treatment , and collected by the public sewerage system - physical persons (households)

m³ p18p Quantity of urban waste water that is subject to treatment, a collected by the public sewerage system - billed to physical persons (households).

Quantity of billed waste water that is treated and is collected by septic tank pumping - physical persons (households)

m³ p50p Quantity of urban waste water that is treated and is collected by septic tank pumping - billed to physical persons (households).

Quantity of billed waste water that is treated and is collected by the public sewerage network - legal entities

m³ p19p Quantity of urban waste water that is treated and is collected by the public sewerage network, billed to legal entities.

Schedule 1

Quantity of billed waste water that is treated and is collected by septic tank pumping - legal entities

m³ p51p Quantity of urban waste water that is treated and is collected by septic tank pumping - billed to legal entities.

Total quantity of billed waste water that is treated and is collected by the public sewerage network

m³ p20p Total quantity of billed urban waste water that is treated and is collected by the public sewerage network (physical persons - households) and legal entities.

Number of issued bills No. p04z Total number of bills issued to consumers for the services of water supply and urban waste water management.

BILLING AND COLLECTION (EUR)

Billed to physical persons for the water from the public water supply system (households) - fixed3

EUR p65v Amount of the fixed portion billed to physical persons (households) for the water supply service, for the water delivered by the public water supply system.

Billed to physical persons for the water from the public water supply system (households) – variable

EUR p66v Amount of the variable portion billed to physical persons (households) for the water supply service, for the water delivered by the public water supply system.

Billed to physical persons - water delivered by cisterns

EUR P103v Amount billed to physical persons (households) for the water delivered by cisterns.

Total billed for the water from the public water supply system - physical persons (households)

EUR p67v Total billed to physical persons (households) for the water supply service (fixed and variable portions), for the water delivered by the public water supply system.

Billed to legal entities for the water from the public water supply system - fixed

EUR p68v Amount of the fixed portion billed to legal entities for the water supply service, for the water delivered by the public water supply system.

Billed to legal entities for the water from the public water supply system - variable

EUR p69v Amount of variable portion billed to legal entities for the water supply service, for the water delivered by the public water supply system.

Billed to legal entities - water delivered by cisterns EUR p104v Amount billed to legal entities (households) for the water delivered by cisterns.

Total billed for the water from the public water supply system - legal entities

EUR p70v Total billed to legal entities for the water supply service (fixed and variable portions), for the water delivered by the public water supply system.

Total billed for the water from the public water supply system - physical persons (households) and legal entities

EUR p71v Total billed to legal entities for the water supply service (fixed and variable portions), for the water delivered by the public water supply system.

Billed for waste water collection and discharge by public sewerage system - physical persons (households)

EUR p39k Amount billed to physical persons (households) for the service of urban waste water collection and discharge by public sewerage system.

Billed for waste water collection and discharge by septic tank pumping - physical persons (households)

EUR p34k Amount billed to physical persons (households) for the service of urban waste water collection and discharge by septic tank pumping.

Billed for waste water collection and discharge by public sewerage system - legal entities.

EUR p40k Amount billed to legal entities for the service of urban waste water collection and discharge by public sewerage system.

Billed for waste water collection and discharge by septic tank pumping - legal entities

EUR P37k Amounts billed to legal entities for the service of urban waste water collection and discharge by septic tank pumping.

3 This datum is to be provided by the Providers that have a fixed portion of the service tariff.

Schedule 1

Total billed for waste water collection and discharge by public sewerage system

EUR p41k Total billed (physical persons - households and legal entities) for the service of urban waste water collection and discharge by public sewerage system.

Billed for treatment of waste water collected by public sewerage system - physical persons (households)

EUR p21p Amount billed to physical persons (households) for the service of urban waste water treatment, where urban waste water is collected by public sewerage system.

Billed for treatment of waste water collected by septic tank pumping - physical persons (households)

EUR p53p Amount billed to physical persons (households) for the service of urban waste water treatment, collected by septic tank pumping.

Billed for treatment of waste water collected by public sewerage system- legal entities

EUR p22p Billed amount to legal entities for the service of urban waste water treatment, collected by public sewerage system.

Billed for treatment of waste water collected by septic tank pumping - legal entities

EUR p54p Billed amount to legal entities for the service of urban waste water treatment, collected by septic tank pumping.

Total billed for treatment of waste water collected by public sewerage system (physical persons - households and legal entities)

EUR p23p Total billed (physical persons - households and legal entities) for the service of urban waste water treatment, collected by public sewerage system.

Total billed for water, waste water and treatment - physical persons (households)

EUR p05u Total billed to physical persons (households) for the service of water supply, collection and discharge, or urban waste water treatment.

Total billed for water, waste water and treatment - legal entities

EUR p06u Total billed to legal entities for the service of water supply, collection and discharge, or urban waste water treatment.

Total billed for water, waste water and treatment to physical persons (households) and legal entities

EUR p07u Total billed (physical persons - households and legal entities) for the service of water supply, collection and discharge, or urban waste water treatment.

Total collection for water, waste water and treatment - physical persons (households)

EUR p08u Total collection by physical persons (households) for the service of water supply, collection and discharge, or urban waste water treatment.

Total collection for water, waste water and treatment - legal entities

EUR p09u Total collection from legal entities for the service of water supply, collection and discharge, or urban waste water treatment.

Total collection for water, waste water and treatment - (physical persons - households and legal entities)

EUR p10u Total collection (by physical persons - households and legal entities) for the service of water supply, collection and discharge, or urban waste water treatment.

BALANCE SHEET FINANCIAL DATA

DIRECT REVENUES AND EXPENDITURES

WATER SUPPLY

Operating revenues from sale of water (fixed portion4) - physical persons (households)

EUR p72v Revenues from the fixed portion of the water supply service tariff for physical persons (households).

Operating revenues from sale of water (fixed portion) - legal entities

EUR p73v Revenues from the fixed portion of the water supply service tariff for legal entities.

4 This datum is to be provided by the Providers that have a fixed portion of the service tariff.

Schedule 1

Operating revenues from sale of water (variable portion) - physical persons (households)

EUR p74v Revenues from the variable portion of the water supply service tariff for physical persons (households).

Operating revenues from sale of water (variable portion) - legal entities

EUR p75v Revenues from the variable portion of the water supply service tariff for legal entities.

Operating revenues from sale of water (fixed and variable portions)

EUR p76v Revenues from the fixed and variable portions of the water supply service tariff for all categories of consumers (physical persons - households and legal entities).

Other operating revenues – revenues from the connection fees and the fees for other services

EUR p77v Revenues from the provision of other Providers' services – connections, water sale by cisterns, etc.

Revenues from grants EUR p78v Revenues from local self-government units or other entities, related to water supply, used to cover Providers’ operating costs (excluding depreciation costs). E.g. employees’ earnings, procurement of material, etc.

Revenues from subsidies and donations EUR p79v Revenues from subsidies and donations, related to water supply.

Financial revenues EUR p80v Revenues from interests and other financial revenues, related to water supply.

Other revenues EUR p81v Other revenues incurred in business operations, including revenues from collected written-off receivables, related to water supply.

Total revenues EUR p82v Total revenues related to water supply.

Costs for purchase of water from other Providers EUR p83v Costs for purchase of water from other Providers (local water company and/or regional water supply system).

Costs for material - excluding electricity and fuel EUR p84v Costs for material excluding costs for electricity and fuel, related to water supply.

Electricity costs EUR p85v Electricity costs related to water supply.

Fuel costs EUR p86v Fuel costs related to water supply.

Costs of earnings, salary compensations and other personal expenses

EUR p87v Costs of earnings, salary compensations and other personal expenses related to water supply.

Third party commissioning costs EUR p88v Third party commissioning costs related to water supply.

Other operating expenditures EUR p89v Other operating expenditures (costs of production services and intangible expenses) excluding third party commissioning costs related to water supply.

Operating expenditures excluding depreciation EUR p90v Operating expenditures incurred in the provision of the service of water supply excluding depreciation costs.

Depreciation costs for water supply EUR p91v Fixed assets depreciation costs for water supply.

Operating expenditures including depreciation EUR p92v Operating expenditures incurred in the provision of the service of water supply including depreciation costs.

Financial expenditures EUR p93v Financial expenditures including expenses in respect of financial loan interest and other financial expenditures incurred in the provision of the service of water supply.

Schedule 1

Other expenditures EUR p94v Other expenditures including expenses in respect of direct writing-off of receivables and other expenditures incurred in the provision of the service of water supply.

Total expenditures EUR p95v Total expenditures in the provision of the service of water supply.

URBAN WASTE WATER COLLECTION AND DISCHARGE

Operating revenues from waste water collection and discharge - physical persons (households)

EUR p42k Revenues from the provision of the service of waste water collection and discharge for physical persons (households).

Operating revenues from waste water collection and discharge - legal entities

EUR p43k Revenues from the provision of the service of waste water collection and discharge for legal entities.

Operating revenues from waste water collection and discharge

EUR p44k Revenues from the provision of the service of waste water collection and discharge for all categories of consumers (physical persons - households and legal entities).

Other operating revenues - revenues from the fee for connections and other services

EUR p45k Revenues from the provision of other Providers’ services - connections, pumping and discharging urban waste water from septic tanks etc.

Revenues from grants EUR p46k

Revenues from local self-government units or other entities, related to urban waste water collection and discharge, used to cover Providers’ operating costs (excluding depreciation costs). E.g. employees’ earnings, procurement of material, etc.

Revenues from subsidies and donations EUR p47k Revenues from subsidies and donations, related to urban waste water collection and discharge.

Financial revenues EUR p48k Revenues from interests and other financial revenues, related to urban waste water collection and discharge.

Other revenues EUR p49k Other revenues incurred in business operations, including revenues from collected written-off receivables, related to urban waste water collection and discharge.

Total revenues EUR p50k Total revenues related to urban waste water collection and discharge.

Costs of sending waste water for treatment to another Provider

EUR p51k Costs that Providers pay to the Provider that operates the urban waste water treatment plant.

Costs for material excluding electricity and fuel EUR p52k Costs for material excluding costs of electricity and fuel, related to urban waste water collection and discharge.

Electricity costs EUR p53k Electricity costs related to urban waste water collection and discharge.

Fuel costs EUR p54k Fuel costs related to urban waste water collection and discharge.

Costs of earnings, salary compensations and other personal expenses

EUR p55k Costs of earnings, salary compensations and other personal expenses related to urban waste water collection and discharge.

Third party commissioning costs EUR p56k Third party commissioning costs related to urban waste water collection and discharge.

Schedule 1

Other operating expenditures related to waste water discharge

EUR p57k Other operating expenditures (costs of production services and intangible expenses) excluding third party commissioning costs related to urban waste water collection and discharge.

Operating expenditures excluding depreciation EUR p58k Operating expenditures incurred in the provision of the service of urban waste water collection and discharge excluding depreciation costs.

Fixed assets depreciation costs for waste water discharge

EUR p59k Fixed assets depreciation costs for urban waste water collection and discharge.

Operating expenditures including depreciation EUR p60k Operating expenditures incurred in the provision of the service of urban waste water collection and discharge including depreciation costs.

Financial expenditures EUR p61k Financial expenditures including expenses in respect of financial loan interest and other financial expenditures incurred in the provision of the service of urban waste water collection and discharge.

Other expenditures EUR p62k Other expenditures including expenses in respect of direct writing-off of receivables and other expenditures incurred in the provision of the service of urban waste water collection and discharge.

Total expenditures EUR p63k Total expenditures in the provision of the service of urban waste water collection and discharge.

URBAN WASTE WATER TREATMENT

Operating revenues from waste water treatment - physical persons (households)

EUR p24p Revenues from the provision of the service of urban waste water treatment for physical persons (households).

Operating revenues from waste water treatment - legal entities

EUR p25p Revenues from the provision of the service of urban waste water treatment for legal entities.

Operating revenues from waste water treatment EUR p26p Revenues from the provision of the service of urban waste water treatment for all categories of consumers (physical persons - households and legal entities).

Other operating revenues EUR p27p Revenues from the provision of other Providers’ services.

Revenues from grants EUR p28p Revenues from local self-government units or other entities, related to urban waste water treatment, used to cover Providers’ operating costs (excluding depreciation costs). E.g. employees’ earnings, procurement of material, etc.

Revenues from subsidies and donations EUR p29p Revenues from subsidies and donations, related to urban waste water treatment.

Financial revenues EUR p30p Revenues from interests and other financial revenues, related to urban waste water treatment.

Other revenues EUR p31p Other revenues including revenues from collected written-off receivables, related to urban waste water treatment.

Total revenues EUR p32p Total revenues related to urban waste water treatment.

Costs for material - excluding electricity and fuel EUR p33p Costs for material excluding costs of electricity and fuel, related to urban waste water treatment.

Electricity costs EUR p34p Electricity costs related to urban waste water treatment.

Schedule 1

Fuel costs EUR p35p Fuel costs related to urban waste water treatment.

Labour costs EUR p36p Costs of earnings, salary compensations and other personal expenses related to urban waste water treatment.

Third party commissioning costs EUR p37p Third party commissioning costs related to urban waste water treatment.

Other operating expenditures EUR p38p Other operating expenditures (costs of production services and intangible expenses) excluding third party commissioning costs related to urban waste water treatment.

Operating expenditures excluding depreciation EUR p39p Operating expenditures incurred in the provision of the service of urban waste water treatment excluding depreciation costs.

Depreciation costs EUR p40p Fixed assets depreciation costs for urban waste water treatment.

Operating expenditures including depreciation EUR p41p Operating expenditures incurred in the provision of the service of urban waste water treatment including depreciation costs.

Financial expenditures EUR p42p Financial expenditures including expenses in respect of financial loan interest and other financial expenditures incurred in the provision of the service of urban waste water treatment.

Other expenditures EUR p43p Other expenditures including expenses in respect of direct writing-off of receivables and other expenditures incurred in the provision of the service of urban waste water treatment.

Total expenditures EUR p44p Total expenditures in the provision of the service of urban waste water treatment.

OTHER SERVICES PROVIDED BY THE PROVIDER - e.g. waste management, transport of passengers in urban and suburban settlements, etc.

Operating revenues from other services - physical persons (households)

EUR p03d Revenues from the provision of other services for physical persons (households).

Operating revenues from other services - legal entities

EUR p04d Revenues from the provision of other services for legal entities.

Operating revenues from other services EUR p05d Revenues from the provision of other services for all categories of consumers (physical persons - households and legal entities).

Other operating revenues EUR p06d Other operating revenues related to other services.

Revenues from grants for other services EUR p07d Revenues from local self-government units or other entities, related to other services, used to cover Providers’ operating costs (excluding depreciation costs). E.g. employees’ earnings, procurement of material, etc.

Revenues from subsidies and donations for other services

EUR p08d Revenues from subsidies and donations, related to other services.

Financial revenues for other services EUR p09d Revenues from interests and other financial revenues, related to other services.

Schedule 1

Other revenues for other services EUR p10d Other revenues including revenues from collected written-off receivables, related to other services.

Total revenues for other services EUR p11d Total revenues related to other services.

Costs for material for other services EUR p12d Costs for material excluding costs of electricity and fuel, related to other services.

Electricity costs for other services EUR p13d Electricity costs related to other services.

Fuel costs for other services EUR p14d Fuel costs related to other services.

Labour costs for other services EUR p15d Costs of earnings, salary compensation and other personal expenses related to other services.

Third party commissioning costs for other services EUR p16d Third party commissioning costs related to other services.

Other expenditures for other services EUR p17d Other operating expenditures (costs of production services and intangible expenses) excluding third party commissioning costs related to other services.

Operating expenditures for other services, excluding depreciation costs

EUR p18d Operating expenditures incurred in the provision of other services excluding depreciation costs.

Depreciation for other services EUR p19d Depreciation costs for fixed assets used for provision of other services.

Total operating expenditures for other services including depreciation

EUR p20d Operating expenditures incurred in the provision of other services including depreciation costs.

Financial expenditures for other services EUR p21d Financial expenditures including expenses in respect of financial loan interest and other financial expenditures incurred in the provision of other services.

Other expenditures for other services EUR p22d Other expenditures including expenses in respect of direct writing-off of receivables and other expenditures incurred in the provision of other services.

Total expenditures for other services EUR p23d Total expenditures in the provision of other services.

INDIRECT REVENUES AND EXPENDITURES5

Operating revenues - physical persons (households)

EUR p05z Indirect revenues from the provision of services for physical persons (households).

Operating expenditures - legal entities EUR p06z Indirect revenues from the provision of services for legal entities.

Total revenues EUR p07z Indirect revenues from the provision of services for all categories of consumers (physical persons - households and legal entities).

Other operating revenues EUR p08z Indirect revenues from the provision of other Providers’ services.

Revenues from grants EUR p09z Indirect revenues from local self-government units or other entities, used to cover Providers’ operating costs (excluding depreciation costs). E.g. employees’ earnings, procurement of material, etc.

5 The Provider shall opt for allocation keys for all categories of revenues and expenditures that cannot be determined directly. Benchmarking (excel) model facilitates the

Provider to carry out the mentioned allocation. The allocation keys are: total operating expenditures that can be determined directly, total expenditures that can be determined directly, billed water and waste water quantities and number of staff.

Schedule 1

Revenues from subsidies and donations EUR p10z Indirect revenues from the Provider’s subsidies and donations.

Financial revenues EUR p11z Indirect revenues from interests and other financial revenues.

Other revenues of common services EUR p12z Indirect other revenues including revenues from collected written-off receivables.

Total revenues of common services EUR p13z Total indirect revenues.

Costs for material of common services - excluding electricity and fuel costs

EUR p14z Indirect costs for material excluding costs of electricity and fuel, related to common services.

Electricity costs of common services EUR p15z Indirect electricity costs related to common services.

Fuel costs of common services EUR p16z Indirect fuel costs related to common services.

Labour costs of common services EUR p17z Indirect costs of earnings, salary compensations and other personal expenditures related to common services.

Third party commissioning costs of common services

EUR p18z Indirect third party commissioning costs related to common services.

Other operating expenditures for common services

EUR p19z Indirect other operating expenditures (costs of production services and intangible expenses) excluding third party commissioning costs related to common services.

Operating expenditures excluding depreciation EUR p20z Indirect operating expenditures incurred in the provision of common services excluding depreciation costs, related to common services.

Depreciation costs of common services EUR p21z Indirect fixed assets depreciation costs related to common services.

Operating expenditures including depreciation EUR p22z Indirect operating expenditures related to common services including depreciation costs.

Financial expenditures of common services EUR p23z Indirect financial expenditures including expenses in respect of financial loan interest and other financial expenditures related to common services.

Other expenditures of common services EUR p24z Indirect other expenditures including expenses in respect of direct writing-off of receivables and other expenditures related to common services.

Total expenditures of common services EUR p25z Indirect total expenditures in the provision of common services.

BALANCE SHEET – AGGREGATE

Total operating revenues - physical persons (households)

EUR p11u Provider’s total operating revenue from the provision of services to physical persons (households).

Total operating revenues - legal entities EUR p12u Provider’s total operating revenue from the provision of services to legal entities.

Total operating revenue EUR p13u Provider’s total operating revenue from the provision of services to all consumers (to physical persons - households and to legal entities).

Other operating revenues EUR p14u Provider’s other operating revenue.

Revenues from grants EUR p15u Total money revenues from local self-government unit and other entities.

Revenues from subsidies and donations EUR p16u Total revenues from donations.

Schedule 1

Financial revenues EUR p17u Total revenues from interest and other financial revenues.

Other revenues EUR p18u Total other revenues including revenues from collected written-off receivables.

Total revenues EUR p19u Provider's total revenues.

Goods procurement costs EUR p20u Provider's total goods procurement costs.

Costs for material - excluding electricity and fuel EUR p21u Provider's total costs for material excluding costs of electricity and fuel.

Electricity costs EUR p22u Provider's total electricity costs.

Fuel costs EUR p23u Provider's total fuel costs related to common services.

Labour costs EUR p24u Total costs of earnings, salary compensations and Provider's other personal expenditures.

Third party commissioning costs EUR p25u Provider's total third party commissioning costs.

Other operating expenditures EUR p26u Provider's total other operating expenditures (costs of production services and intangible expenses) excluding third party commissioning costs.

Operating expenditures excluding depreciation EUR p27u Provider's total operating expenditures incurred in the provision of Provider's services excluding depreciation costs.

Depreciation costs EUR p28u Provider's total fixed assets depreciation costs used for provision of all services.

Operating expenditures including depreciation EUR p29u Provider's total operating expenditures incurred in the provision of services including depreciation costs.

Financial expenditures EUR p30u Provider's total financial expenditures including expenses in respect of financial loan interest and other financial expenditures incurred in the provision of services.

Other expenditures EUR p31u Provider's total other expenditures including expenses in respect of direct writing-off of receivables and other expenditures incurred in the provision of services.

Total expenditures EUR p32u Total expenditures in the Provider's provision of services.

Pre-tax net result EUR p33u Net result is the difference between the Provider's revenues and expenditures in the provision of all services.

BALANCE SHEET FINANCIAL INFORMATION

Amount of permanent assets for water supply EUR p96v Amount of permanent assets used for the provision of the service of public water supply.

Amount of permanent assets for waste water discharge

EUR p64k Amount of permanent assets used for the provision of the service of urban waste water collection and discharge.

Amount of permanent assets for waste water treatment

EUR p45p Amount of permanent assets used for the provision of the service of urban waste water treatment.

Amount of fixed assets for other activities EUR p24d Amount of permanent assets used for the provision of other services to consumers.

Schedule 1

Amount of fixed assets for common affairs EUR p26z Amount of permanent assets used for common affairs

Total amount of permanent assets EUR p34u Provider's total amount of permanent assets.

Receivables - physical persons (households) EUR p27z Receivables from physical persons (households).

Receivables - legal entities EUR p28z Receivables from legal entities.

Receivables – total EUR p29z Total amount of receivables from buyers (consumers).

Total receivables at the end of the previous period EUR p30z Total amount of receivables from buyers (consumers) at the end of the year preceding the year which the benchmarking information is provided for.

Electricity liabilities EUR p31z Provider's electricity liabilities.

Employee liabilities EUR p32z Provider’s employee liabilities.

Liabilities to suppliers EUR p33z Provider's liabilities to suppliers.

Other non-mentioned liabilities EUR p34z Liabilities not separately indicated through p31z, p32z, p33z.

Long-term loans EUR p35z Provider's long-term loan liabilities.

Short-term loans EUR p36z Provider's short-term loan liabilities.

OTHER FINANCIAL INFORMATION

Amount of executed new investments for water supply

EUR p97v Amount of investments executed in the current year (month) for water supply.

Amount of investment maintenance for water supply

EUR p98v Amount of investment maintenance executed in the current year (month) for water supply.

Amount of executed new investments for waste water discharge

EUR p65k Amount of investments executed in the current year (month) for urban waste water discharge.

Amount of investment maintenance for waste water discharge

EUR p66k Amount of investment maintenance executed in the current year (month) for urban waste water discharge.

Amount of executed new investments for urban waste water treatment

EUR p46p Amount of investments executed in the current year (month) for urban waste water treatment.

Amount of investment maintenance for urban waste water treatment

EUR p47p Amount of investment maintenance executed in the current year (month) for urban waste water treatment.

Fixed portion of the water supply tariff - physical persons (households)

EUR p99v Water supply service tariff to physical persons (households) related to fixed portion.

Variable portion of the water supply tariff - physical persons (households)

EUR p100v Water supply service tariff to physical persons (households) related to variable portion.

Fixed portion of the water supply tariff - legal entities

EUR p101v Water supply service tariff to legal entities related to fixed portion.

Variable portion of the water supply tariff - legal entities

EUR p102v Water supply service tariff to legal entities related to variable portion.

Schedule 1

Urban waste water collection and discharge tariff - physical persons (households)

EUR p67k Tariff for the service of urban waste water collection and discharge to physical persons (households) related to variable portion.

Urban waste water collection and discharge tariff - legal entities

EUR p68k Tariff for the service of urban waste water collection and discharge to legal entities related to variable portion.

Treatment tariff6 - physical persons (households) EUR p4p8p Treatment tariff charged to physical persons (households).

Treatment tariff - legal entities EUR p49p Treatment tariff charged to legal entities.

6 This datum is to be provided by the Providers that have separate tariff for urban waste water treatment.

Schedule 2

PUBLIC WATER SUPPLY

Code Name Unit Formula

Service coverage indicators

Iv1 Degree of the coverage of water supply service by connections % 100*p01v/p01u

Iv2 Degree of the coverage of water supply service by connections and cisterns % 100*(p01v+p02v)/p01u

Water production indicators

Iv3 Water production per consumer on monthly basis m3/consumer/month p24v/p55v/12

Iv4 Water production per connection on monthly basis m3/connection/month p24v/p19v/12

Water consumption indicators

Iv5 Water consumption per consumer on monthly basis m3/consumer/month p64v/p55v/12

Iv6 Water consumption per capita on daily basis l/inhabitant/day 1000*p59v/p01v/365

Iv7 Water consumption of physical persons (households) on monthly basis m3/household/month p59v/p53v/12

Iv8 Water consumption of legal entities on monthly basis m3/legal entity/month p63v/p54v/12

Iv9 Degree of water consumption by physical persons (households) in relation to the total consumption

% 100*p59v/p64v

Iv10 Degree of water consumption by legal entities in relation to the total consumption % 100*p63v/p64v

System technical efficiency indicators

Iv11 Water delivery continuity % 100*(p39v-p40v)/p39v

Iv12 Degree of consumption measuring % 100*(p56v+p60v)/p64v

Iv13 Degree of non-revenue water % 100*(p24v-p64v)/p24v

Iv14 Non-revenue water per consumer on monthly basis m3/consumer/month (p24v-p64v)/p55v/12

Iv15 Non-revenue water per km of network on daily basis m³/km/day (p24v-p64v)/p13v/365

Iv16 Unit electricity consumption per m3 of billed water kWh/m3 p42v/p64v

Iv17 Unit electricity consumption per m3 of produced water kWh/m3 p42v/p24v

Schedule 2

Iv18 Number of complaints to the service quality per 1000 consumers #/1000 consumers 1000*p43v/p55v

Iv19 Number of breakdowns per 1000 consumers #/1000 consumers 1000*p35v/p55v

Iv20 Number of breakdowns per km of water supply network #/km p35v/p13v

Iv21 Average duration of work on breakdown repairs h/breakdown p38v/p35v

Iv22 Degree of newly constructed primary and secondary network in relation to the total water supply network

% 100*p17v/(p13v-p17v)

Iv23 Degree of reconstructed primary and secondary network in relation to the total network

% 100*p18v/(p13v-p17v)

Iv24 Degree of network knowledge % 100*p14v/p13v

Iv25 Degree of produced water measuring % 100*p21v/(p21v+p22v)

Iv26 Degree of consumer coverage by separate metering devices % 100*p46v/p55v

Water quality indicators

Iv27 Degree of water quality compliance with special regulations % 100*p27v/p26v

Iv28 Degree of water quality compliance – coliform bacteria % 100*p29v/p28v

Iv29 Degree of water quality compliance – residual chlorine % 100*p31v/p30v

Iv30 Degree of completed analyses in relation to the number of analyses required according to the law

% 100*p26v/p25v

Employees related indicators

Iv31 Number of staff per 1000 consumers #/1000 consumers 1000*p03v/p55v

Financial indicators

Iv32 Revenue from the fixed portion in relation to the operational revenue % 100*(p72v+p73v)/p76v

Iv33 Average revenue per m3 of water sold €/m3 p76v/p64v

Iv34 Share of grants in revenues % 100*p78v/p82v

Iv35 Annual average bill per consumer €/consumer p76v/p55v

Iv36 Annual average bill for physical persons (households) €/household (p72v+p74v)/p53v

Schedule 2

Iv37 Annual average bill for legal entities €/legal entity (p73v+p75v)/p54v

Iv38 Water supply revenue percentage in the total operating revenues % 100*p76v/(p76v+p44k+p26p)

Iv39 Operating expenditures for water supply per m3 of water produced €/m3 p90v/p24v

Iv40 Operating expenditures per m3 of water billed €/m3 p90v/p64v

Iv41 Electricity unit cost per m3 of water billed €/m3 p85v/p64v

Iv42 Unit labour costs per m3 of water billed €/m3 p87v/p64v

Iv43 Cost of water purchase as a percentage of operating costs (including depreciation)

% 100*p83v/p92v

Iv44 Cost of electricity as a percentage of total cost (including depreciation)

% 100*p85v/p92v

Iv45 Cost of fuel as a percentage of total cost (including depreciation) % 100*p86v/p92v

Iv46 Cost of material excluding electricity and fuel as a percentage of total cost (including depreciation)

% 100*p84v/p92v

Iv47 Labour force cost as a percentage of total cost (including depreciation)

% 100*p87v/p92v

Iv48 Cost of third party commissioning as a percentage of total cost (including depreciation)

% 100*p88v/p92v

Iv49 Other operating cost as a percentage of total cost (including depreciation)

% 100*p89v/p92v

Iv50 Cost of depreciation as a percentage of total cost (including depreciation) % 100*p91v/p92v

Iv51 Coverage of operating cost (excluding depreciation) by operating revenues % 100*p90v/p76v

Iv52 Coverage of total cost by total revenues % 100*p82v/p95v

Iv53 Gross fixed assets per capita €/inhabitant p96v/p01v

Schedule 2

WASTE WATER COLLECTION AND DISCHARGE

Code Name Unit Formula

Service coverage indicators

Ik01 Degree of the service coverage by connections % 100*p01k/p01u

Ik02 Degree of the service coverage by connections and by septic tank pumping % 100*(p01k+p02k)/p01u

System technical efficiency indicators

Ik03 Number of complaints to the service quality per 1000 consumers #/1000 consumers 1000*p27k/p30k

Ik04 Degree of sewerage network cleaned % 100*p23k/p04k

Ik05 Degree of sewerage network inspected % 100*p24k/p04k

Ik06 Degree of rehabilitated manholes % 100*p25k/p07k

Ik07 Degree of inspected manholes % 100*p24k/p07k

Ik08 Number of blockages per km of sewerage network #/km (p16k+p17k)/p04k

Ik09 Degree of network knowledge % 100*p05k/p04k

Ik10 Degree of waste water sent for secondary or tertiary treatment % 100*p14k/p38k

Ik27 Unit electricity consumption per m3 of waste water kWh/m3 p26k/p14k

Staff indicators

Ik11 Number of staff per 1000 consumers #/1000 consumers 1000*p03k/p30k

Financial indicators

Ik12 Average revenue per m3 of waste water €/m3 p44k/p38k

Ik13 Annual average bill per consumer €/consumer p44k/p30k

Ik14 Annual average bill for physical persons (households) €/household p42k/p28k

Ik15 Annual average bill for legal entities €/legal entity p43k/p29k

Ik16 Waste water collection revenue percentage in the total operating revenues % 100*p44k/(p76v+p44k+p26p)

Schedule 2

Ik17 Operating cost per m3 of waste water billed €/m3 p58k/p38k

Ik18 Electricity unit consumption per m3 of waste water €/m3 p53k/p38k

Ik19 Unit labour costs for waste water collection €/m3 p55k/p38k

Ik20 Labour costs as a percentage of total operating cost (including depreciation)

% 100*p55k/p60k

Ik21 Cost of third party commissioning as a percentage of total cost (including depreciation)

% 100*p56k/p60k

Ik22 Cost of electricity as a percentage of total cost (including depreciation)

% 100*p53k/p60k

Ik23 Cost of fuel as a percentage of total cost (including depreciation) % 100*p54k/p60k

Ik24 Cost of material excluding electricity and fuel as a percentage of total cost (including depreciation)

% 100*p52k/p60k

Ik25 Cost of depreciation as a percentage of total cost (including depreciation) % 100*p59k/p60k

Ik26 Other operating cost as a percentage of total cost (including depreciation) % 100*p57k/p60k

Ik28 Coverage of operating cost (excluding depreciation) by revenues % 100*p58k/p44k

Ik29 Coverage of total cost by total revenues % 100*p63k/p50k

Ik30 Gross fixed assets per capita €/inhabitant p64k/p01k

Schedule 2

URBAN WASTE WATER TREATMENT

Code Name Unit Formula

Quality indicators

Ip01 Level of completed analyses in relation to the number of analyses required in accordance with the law

% 100*p12p/p11p

Ip02 Degree of primary treatment % 100*p08p/p06p

Ip03 Degree of secondary treatment % 100*p09p/p06p

Ip04 Degree of tertiary treatment % 100*p10p/p06p

Ip05 Degree of effluent quality compliance % 100*p13p/p12p

Service coverage indicators

Ip06 Service coverage % 100*(p01p+p02p)/p01u

Staff indicators

Ip07 Number of staff per 10000 ES #/10000 PE 10000*p03p/p53p

System technical efficiency indicators

Ip08 Electricity consumption per m3 waste water treated kWh/m3 p14p/p20p

Financial indicators

Ip09 Average revenue per m3 waste water treated €/m3 p26p/p20p

Ip10 Annual average bill per consumer €/m3 p26p/p17p

Ip11 Annual average bill for physical persons (households) €/household p24p/p15p

Ip12 Annual average bill for legal entities €/legal entity p25p/p16p

Ip13 Revenue percentage from waste water treatment in the total operating revenues % 100*p26p/(p76v+p44k+p26p)

Ip14 Operating expenditures per m3 of billed waste water €/m3 p39p/p20p

Ip15 Unit electricity consumption per m3 waste water treated €/m3 p34p/p20p

Ip16 Unit labour costs per m3 waste water treated €/m3 p36p/p20p

Schedule 2

Ip17 Labour force cost as a percentage of total cost (including depreciation) % 100*p36p/p41p

Ip18 Cost of commissioning third parties as a percentage of total cost (including depreciation)

% 100*p37p/p41p

Ip19 Cost of electricity as a percentage of total cost (including depreciation)

% 100*p34p/p41p

Ip20 Cost of fuel as a percentage of total cost (including depreciation) % 100*p35p/p41p

Ip21 Cost of material excluding electricity and fuel as a percentage of total cost (including depreciation)

% 100*p33p/p41p

Ip22 Cost of depreciation as a percentage of total cost (including depreciation) % 100*p40p/p41p

Ip23 Other operating cost as a percentage of total cost (including depreciation) % 100*p38p/p41p

Ip24 Coverage of operating cost (excluding depreciation) by revenues % 100*p39p/p26p

Ip25 Coverage of total cost by total revenues % 100*p44p/p32p

Ip26 Gross fixed assets per capita €/inhabitant p45p/p01p

Schedule 2

TOTAL

Code Name Unit Formula

Iu01 Number of complaints per 1000 consumers #/1000 consumers 1000*(p03z+p43v+p27k)/p55v

Iu02 Total Number of staff per 1000 consumers #/1000 consumers 1000*p02u/p55v

Iu03 Degree of collection – total % 100*p10u/p07u

Iu04 Degree of collection - physical persons (households) % 100*p08u/p05u

Iu05 Degree of collection - legal entities % 100*p09u/p06u

Iu06 Cumulative degree of collection % 100*p10u/(p07u+p30z)

Iu07 Receivables turnover ratio - p13u/((p29z+p30z)/2)

Iu08 Collection period day 365/p13u/((p29z+p30z)/2)

Iu09 Labour force cost as a percentage of total cost including depreciation % 100*p24u/p29u

Iu10 Purchased water cost as a percentage of total cost % 100*p83v/p29u

Iu11 Cost of electricity as a percentage of total cost % 100*p22u/p29u

Iu12 Cost of fuel as a percentage of total cost % 100*p23u/p29u

Iu13 Cost of material excluding electricity and fuel as a percentage of total cost % 100*p21u/p29u

Iu14 Cost of depreciation as a percentage of total cost including depreciation % 100*p28u/p29u

Iu15 Other operating cost as a percentage of total cost % 100*p26u/p29u

Iu16 Coverage of operating cost by operating revenues (excluding depreciation) % 100*p27u/p13u

Iu17 Coverage of total cost by revenues % 100*p32u/p19u

Iu18 Share of water supply staff % 100*p03v/p02u

Iu19 Share of urban waste water discharge staff % 100*p03k/p02u

Iu20 Share of treatment staff % 100*p03p/p02u

Iu21 Share of common affairs staff % 100*p01z/p02u

Schedule 3

KEY INDICATORS – Public water supply

Key indicator

Water delivery continuity

Degree of water quality compliance

with special regulations

Degree of the coverage of

people served by water supply

through connections

Degree of nonrevenue water

Degree of the coverage of

consumers by separate metering

devices

Number of breakdowns per

km of water supply network

(%) (%) (%) (%) (%) (#/km)

Weighting factor Provider’s index

0.30 0.30 0 0.20 0.10 0.10

Weighting factor local index

0.25 0.25 0.20 0.10 0.10 0.10

Upper reg. limit 100 100 100 20 100 2

Lower reg. limit 80 70 50 80 50 8

KEY INDICATORS - Urban waste water collection and discharge

Key indicator

Degree of the coverage of

people served by urban waste water

collection and discharge through

connections

Degree of urban waste water sent for secondary or tertiary treatment

Degree of inspected

sewerage network

Number of blockages per km

of sewerage network

(%) (%) (%) (#/km)

Weighting factor Provider’s index

0 0 0.50 0.50

Weighting factor local index

0.30 0.30 0.20 0.20

Upper reg. limit 80 100 30 5

Lower reg. limit 30 0 0 15

Schedule 3

KEY INDICATORS– Urban waste water treatment

Key indicator

Degree of effluent quality compliance

Degree of urban waste water secondary treatment

Degree of the coverage by the

urban waste water treatment service

(%) (%) (%)

Weighting factor Provider’s index

1.00 0 0

Weighting factor local index

0.40 0.20 0.40

Upper reg. limit 100 100 80

Lower reg. limit 70 0 0

OTHER KEY INDICATORS

Key indicator

Degree of collection

Total number of staff per 1000

consumers

Degree of the coverage of operating

expenses by operating revenues (excluding

depreciation)

Number of complaints per

1000 consumers

(%) (#/1000

consumers) (%)

(#/1000 consumers)

Weighting factor Provider’s index

0.25 0.25 0.25 0.25

Weighting factor local index

0.25 0.25 0.25 0.25

Upper reg. limit 100 3 100 20

Lower reg. limit 50 10 50 120