RS - ShipServ - IMPA

Paul REDMOND, Global Head of

Smart Services, IT – Innovation

Sponsored by:

Agenda – 15mns

Who are RS?01

ShipServ, RS, IMPA Working Together02

Key Takeaways03

01 Who are RS?

• Electrocomponents is the global distributorof maintenance and electronic products

for engineers

• RS Components and Allied Electronics aretrading brands of Electrocomponents

• FTSE250: ECM with revenue of £1.29b, withrevenue growth of 12,7% in H1 2017

01 Who are RS?

Factsheet summary

• Delivering superior service to over 1 millioncustomers worldwide

• Operations in 32 countries, customers in 80

• 60 local websites across the world, with62% eCommerce

• 6,000 people employed worldwide

500k stocked products from 2,5k major suppliers

Multichannel. Ecommerce with ‘human touch’

12 DCs shipping 44k parcels daily for fast, reliable delivery

01 Who are RS?

RS Value Proposition: Adding Value for Offshore & Maritime Customers

▪ RANGE & AVAILABILITY

▪ SALES TEAMS

▪ GENUINE PRODUCTS

▪ EXPORT & COMPLIANCE

▪ EASY TO DO BUSINESS

▪ FAST & RELIABLE DELIVERY

▪ MINIMISE INVENTORY

▪ COMPETITIVE PRICING

▪ 2.5k leading suppliers & 500k products stocked globally

▪ Dedicated global sales teams who understand your

business, providing technical and commercial advice

▪ Sourced from 2.5k trusted & leading global brands

▪ Dedicated export team respecting ISO, BS and IATA

standards and ATEX, BV, ABS, etc. approved

▪ Boost productivity with RS e-solutions, or with local,

regional or centralized global purchasing structures

▪ Fast and reliable delivery via our global network of DCs

▪ >£250m stocked products saving you inventory costs

▪ -30% for RS PRO range. Alternative ‘value for money’

products available based on customers’ needs

01 Who are RS?

Leading RS suppliers in Offshore & Maritime Sector

Choice: Over 40.000 products and

growing

Value: Save as much as 30% on branded

alternatives

Performance: Engineered to Industry

standards

Quality: Rigorously tested & backed by

the Seal of Approval

Tools & Consumables Automation & Control

Electrical Electronic

▪ Global specialist in energy management

and automation

▪ RS & Schneider Electric strategic partners –

Offshore & Maritime initiative just one example

▪ RS first distributor of Scheider products, with range

of 24k Schneider products & turnover of +€38m

▪ Strong desrire from Schneider Electric and RS to

improve Offshore & Maritime offer for MRO -

Maintain, Repair, Operate.

▪ Schnieder Electric committed to RS – ShipServ -

IMPA in O&M initiative

02 ShipServ - RS - IMPA Working Together

02

• Removal organisational silos by workingtogether and underpinned by technology

• NPI products relevant and based on

known & confirmed customer demand

• Increase level of success for RS NPI sales

• Improve quality of product matching byaligning IMPA cross-references for RS NPIs

• Improve speed of RFQ to Quote responsetimes from days to minutes

• Maximise use of ShipServ’s Big Data

ShipServ - RS - IMPA

What we’re trying to improve

• RS introduce c.5k new products everymonth, with Total Cost of Ownership (TCO)for New Product Integration (NPI) expensive

• Hit & miss New Product Integrations

• Guessing product relevancy + stop orreplace obsolete products

• Time & effort needed to decifer & respondto RFQs containing ambiguous productdescriptions

• Customer satisfaction impacted throughspeed of quality of matching (ambiguous)and RFQ > Quote turnaround

From ... To ...

A coordinated ecosystem approach to improve end-to-end customer experience

02 ShipServ – RS - IMPA

APIs underpinning technology

• API stands for Application Programme Interface

• APIs act as a secure, real-time interface

between different applications or systems so that

they can communicate with each other, e.g.

• For two systems to communicate, data should

follow the same structural rules (format, common

language) … and APIs are the norm.!

What are APIs? Who’s using them and how?

Organizations' Data Exposed via APIs Feeding apps & software For customer consumption

Q: Price, lead-

time RS 12345?

Ans: €40, next

day delivery

• Billions of API transactions per day supporting

revenue streams from leading organisations

• Solutions enabled by APIs: Track & Trace;

Order / Quote Mgt; Inventory Services …

• API data feeding mobile apps, marketplaces,

social media, websites, IoT devices, ...

02 ShipServ – RS – IMPA

Provide Big Data insight of fast

runners based on key words

provided by RS

Provide customers with RS +

IMPA ref to improve future

matching

If RS product doesn’t exist &

thought viable – create new

product integration (NPI)

Create IMPA – RS code cross-ref. on MSG site

using RS content data

Store IMPA xref against RS NPI

• Improve offer relevancy, NPI success and reduce NPI total cost of ownership

• Improve quality of data matching to reduce errors and speed up RFQ conversion

API interface

02 ShipServ – RS – IMPA

Customer sends RFQ RFQ to Quote within minutes!

Matched against RS data

and/or IMPA refs.

Supply real-time, price, lead-

time, availability by market

Consolidate & respond

API interface

Customer Specific Pricing

can be integrated into APIs

• Automate process to improve productivity whilst ensuring data quality

• Improve RFQ to Quote optimization to respond better & quicker to customer

03 Key Takeaway

03 Key Takeaways (RS TradeNet ID: 58341)

ShipServ, RS and IMPA working together to

deliver improved end-to-end customer service

Investigate API technology –

discuss with ShipServ & IMPA

RS adding value to Offshore & Maritime sector