RICOHData Center

Services

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Why Automated Managed Services

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• Comprehensive and fully integrated IT Automation Framework .• Easy to Deploy – install in hours, not days or weeks• 100% Web Based –

– remotely accessible from anywhere anytime– remotely manage endpoints located anywhere anytime

• No LAN/WAN or VPN restrictions• Huge productivity improvement• No infrastructure reconfiguration required• Large user community sharing best practices and knowhow• Technology leader; financially rock solid

Key Benefits

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• Automate all key IT tasks in one central framework• Manage each client's infrastructure, network components, servers, and

users' desktops - remotely, comprehensively and transparently• Efficiently manage hundreds of systems through one interface, saving time,

hassle, money and resources• Grow your business without adding resources• Effectively demonstrate your value to customers• Transition from a break-fix business model to proactive IT service delivery• Deploy a solution that can scale as your business grows• Get started immediately

Complete IT Service Delivery

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IT Automation is a key factor in being able to deliver a proactive, results based IT service model. Ricoh provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices.

Through IT Automation, the Ricoh provides pro-active service delivery capabilities that result in increased productivity, consistent service levels, increased utilization of staff, expanded service capabilities, cost reduction and much more!

Routine IT Management Tasks

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• Patch Management• Anti - Virus Management• Remote Control• Security Event Management• System Event Management• Application Event Management• Application Addition/Change

Management• Third Party Application (API)

Support Coordination• Desktop Policy Enforcement• Asset Management• Report Generation

• Endpoint Security• User State Management• Bandwidth Usage and Reporting• Hardware Change Management• End-User Remote Access• Disk/Partition Management• Backup and Disaster Recovery• Application Deployment• Desktop Policy Enforcement• Performance Management• Real Time Monitoring• File Synchronization• Service Desk

What Ricoh Framework Provides

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• 24x7x365 Automated System Management

• Patch Management and Updates

• Monitoring and Alerts

• Remote Management

• Application Deployment

• Asset Management

• Ticketing / Service Desk

• Scripting

• Integrated Reporting

• Data Protection (option)

• Endpoint Security (option)

• User State Management (option)

• More….

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• Through Agent Procedures, provides pro-active service delivery capabilities that result in increased productivity ,consistent service levels, maximum utilization of staff, expanded service capabilities, cost reduction and much more!

Agent Technology

• Discover, install, and audit new systems that enter the network• Deploy system configuration templates and standards• Log any hardware, software, or system changes• Be alerted when changes are made to individual systems• Report on current hardware and software statistics

Audit and Inventory

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Monitoring

• User Defined Monitoring and Instant Alerts• Monitor the Windows Event log • Alert on hardware and software changes• Alert on specific file changes and protection violations • Know if disk space is running low on computers • Monitor computer online/offline status • Know when traveling users with notebooks connect • Alert message and recipient configuration• Automatically discover all devices on the network • LAN Monitoring Alerts when new devices are detected and Easily view all

known and unknown devices

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Remote Access• Live Connect provides a robust and powerful single machine interface to

give you full control over your endpoints with minimal end user interruption• Complete Agent Data including procedure history and Audit Information• A robust drag and drop file manager for transferring files to and from the

agent also Remote Registry Editor like regedt32.exe• Task Manager to see running processes and resource consumption• Full Featured Event Viewer• Chat for IM like conversations with the agent user• Desktop Access for full interactive remote control of the agent• Discovery is a tool to sweep the local network(s) of the agent and discover

all network nodes• Video Chat allows for fully interactive face to face video chatting with the

agent user if their machine has a camera

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• An ITIL-ready, automated and fully configurable service desk solution

• Track & Manage Incidents, Problems, Service Requests, and Change Requests• Automate Ticket Routing and Escalations Based on SLA Goals• Leverage Key Metrics for SLA Measurement• Fine Grained Control of Service Desk Access• Searchable Integrated Knowledge Base and Known Error database• ITIL Made Easy – Best Practices Built-in• Seamlessly Leverage Data

Service Desk

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Info Center

• Detailed list, table and graphic style reports• Complete and customizable reports• Hardware and Software Inventory• Complete Computer Changes• Disk Utilization• License Usage and Compliance• Network Usage and Statistics• Server and Workstation Uptime History• Help Desk Trouble Tickets• Computer Logs and Status

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Patch Management

• Automatically keep computers up-to-date with the latest patches and updates

• Schedule by time, computer, group or user defined collections of computers

• Simultaneously deploy all required patches across operating systems

• Support for Windows 2003, 2000, NT, XP, 98, 95, and Windows 7• Single rollout strategy and policy enforcement• Approve or deny selected patches• Does not require multiple patch servers• Monitors and maintains patch compliance for entire enterprise

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Patch Management

• Deploy Help Desk capabilities in minutes• Easy to use with no long training cycles• Accessible from anywhere with no special servers or reconfiguration• Quickly resolve issues and increase customer satisfaction• Create tickets based on alarms• Use email to update end users and receive feedback• Assign priority• Route tickets via escalation points• Report on current ticket statistics

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Ticketing

• Deploy Help Desk capabilities in minutes• Easy to use with no long training cycles• Accessible from anywhere with no special servers or reconfiguration• Quickly resolve issues and increase customer satisfaction• Create tickets based on alarms• Use email to update end users and receive feedback• Assign priority• Route tickets via escalation points• Report on current ticket statistics

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Desktop Policy Management

• Works with all Windows environments• Domains and active directory not required• Policies can be applied to all, groups or specific computers• One or multiple files • Total file type restriction or by specific applications• Permit or Deny application access to network • User notification option • Track network usage by computer and application

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Desktop Migration• Migrate single users or multiple users for one machine or many

machines on a scheduled basis• Restore machine account information (including account

creation) and user settings from the backup• Define which settings will be backed up and when this task will

be scheduled• Agent based Desktop Migration allows for machines inside or

outside of the domain to be configured and managed with ease• Desktop Migration allows adman's to schedule regular backups of

settings and to collectively migrate settings to groups of users without touching any machines directly.

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Backup

• Complete integrated solution that protects all Windows servers and workstations in a distributed IT environment

• Intuitive management reduces administrator workload and backup costs

• Central Web-based administration of all features, including event scheduling, remote backup status and reporting

• Remote backup administration and automation eliminates on-site visits

• Consolidated and easy-to-read alerts for failed cycles• Universal restore for recoveries to dissimilar hardware or virtual

machines

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Security and Antivirus• Discover new systems and automatically• Install and configure Antivirus as new systems enter the network• Deploy configuration templates and standards• Log any changes• Be alerted when security events occur• Monitor definition update status• protection components (mail, file, web, links)• software options like tray icon behavior and target directory• auto disable of Windows Defender• pre/post install scripts

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Traditional IT Management (1)

Break/Fix Problems → tickets/complains → IT staff analyze and fix

the problems → tackle other problems Reactive – cannot foresee the next problem Too many problems, too little time Never enough staff Lose-lose relationship – irate users, unhappy IT staff

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Traditional IT Management (2)

Mainly Manual Process Lack of reliability – omissions, human errors, partial solutions, delays Lack of consistency – fluctuating service standards Boring & repetitive 50-100 machines per engineer

Poor Visibility What is happening, real time, at the endpoints? Hard to plan ahead

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Traditional IT Management (3)

Costly Lots of on-site service – travel time, expenses – city to city, country to

country, continent to continent Huge IT team, yet no time for more important/profitable projects User downtime and loss of productivity Loss of data and business opportunities Compliance – have to maintain and enforce corporate standards and policy

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Is this how you deliver service?

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RPASS Change It All..

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Monitoring & Automation Process Flow

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Flexible Deployment

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Flexible Deployment

Contact RICOH

Toll Free No – 1800-3010-3363 Sales Account Manager: Ankit Garg Phone Number: +91-9650256622 Email ID: ankit.garg@ricoh.co.in

Visit us at www.ricohidc.com

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Thank you !!!